Paolo at the Grand Hostel Urban was the kindest person I met during my trip to Berlin! I never felt uncomfortable talking to staff and asking questions about my stay. The check-in was smooth, and the drinks/coffee offered downstairs were incredible. The breakfast buffet was convenient and delicious, and had a lovely view of the streets and the Fernsehturm at a distance.The location is conveniently next to U8 which takes you to Alexanderplatz where there are a lot of famous sights and easy connections to other parts of the city. Though I had a few uncomfortable encounters around where I stayed, I would recommend booking with Grand Hostel Urban.