We thought the receptionist very friendly and helpful. Since we had full days planned, we really only slept there, we didn't include breakfast either, so all I can really say is that the beds were fine. It was fairly quiet in the night as our room faced the street. Other rooms face the S-Bahn line, which runs all night and is pretty noisy. The cleansiness of the room was ok, although it looked like it hadn't seen a vacuum cleaner for a while...