Lobby sitting area

Reviews of Bob W Mitte

Bob W Mitte
Köpenicker Str. 92, Berlin, BE

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Elegant, Environmentally Focused
Loved this place, we stayed in a room with a kitchen and enjoyed having that space. They had grocery bags, water bottles, and other things to use during your stay. I honestly enjoyed the no front desk check in. We had a whatsapp chat that the service people we're extremely responsive in. TV was smart so could play spotify and netflix, large closet, and comfortable bed. Right next to all the nightlife very clean.
Stayed 2 nights in Jan 2024
Response from Bob W. on Feb 16, 2024
Hi Elle, thank you very much for taking the time to write this cracking review. We are really excited to hear that you enjoyed your stay with us enjoying it to its fully potential with the kitchen our portable bottles, the smart tv and the spacious closet. We really hope you will come back to Berlin and will choose to stay with us and enjoy once again the central area with loads of night life options. Best wishes, Bob W.

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bob W. on Jan 8, 2024
Hi Matt, thank you very much for your 10/10 review, it is a pleasure to know that everything was wonderful and that you enjoyed your time at Bob W Mitte. All the best, Bob W.

10/10 Excellent

Zara

Stayed 3 nights in Dec 2023
Response from Bob W. on Jan 8, 2024
Hi Zara, thank you very much for your review, it is a pleasure to know that you rate your stay at Bob W Mitte 10/10. We hope you had a good trip back home and hope to see you soon again. Best wishes,Bob W.

10/10 Excellent

Argelia

Stayed 3 nights in Jun 2023

4/10 Poor

Rodrigo

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Well-decorated. Check in without staffed front desk is a big disappointment. Location is ok
Response from Charly on Jan 7, 2023
Hey Rodrigo, thank you very much for your honest feedback! Sad to hear that you were not happy with our check in process, even though we named our property "Digital Check In - The Dude by Charly".

6/10 Okay

Lior

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No staff at all. It’s ok to proceed to digital but this digital some time work and some time not. Anyway service in WhatsApp was bad and not online. Room was great btw. But sorry I still need normal service.
Stayed 1 night in Aug 2022
Response from Charly on Sep 7, 2022
Hi Lior,thank you for your review which we take very seriously and as a change to improve. We are a digital hotel, but should the Whats App service not be available guests do always have the possibility to call us via phone on which we are happy to help at any time during the day.We hope to see you again.Wishing you all the best,Charly

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Charly on Mar 31, 2022
Thank you very much! Hope to see you again very soon :)

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Bob W on May 5, 2024
Hello Andrea, thank you very much for your kind review, we are happy to see that you had a nice time in Berlin. We truly hope you will visit us in any of our locations across Europe. Best regards,

8/10 Good

Christopher, Frankfurt

Okay. Easy.
Stayed 3 nights in Mar 2024
Response from Bob W. on Apr 3, 2024
Hi Christopher, thank you for your review! We hope you enjoyed your stay with us and are glad you found it easy. We hope to host you soon again, if not in Berlin, then in any of our flats across Europe. Kind regards, Bob W.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was fully satisfied!
Stayed 2 nights in Feb 2024
Response from Bob W. on Feb 29, 2024
Hi Daniel, thank you for your 5-star review! We are thrilled to see you had a great stay and enjoyed your time in Berlin. We hope to see you soon again. Kind regards, Bob W.

4/10 Poor

Herbert

Bed sheets were not only very used but also torn! Staff in the beakfast club were very unfriendly! Didnt even serve us They rather let us leave unserved Added to that parking in the surroundings were very expensive even though tax was paid for dirty Berlin! We chose Bob W because of our wonderful experience recently in May 2023 in Lübeck where the hotel was still called By Charley Everything including staff was so satisfying that we rated with 5 stars
Stayed 3 nights in Aug 2023
Response from Bob W on Sep 13, 2023
HI Herbert, Thank you for your review.I am sorry to see that not all aspects of your stay met your expectations. Thank you for sharing your feedback about the bed linen, I have forwarded this to our team on site to ensure that all bed linen is in perfect condition. Unfortunately, the café next door is not our partner nor does it belong to us, therefore we have no control over their service. We understand that parking costs in central Berlin can be high, and we regret any inconvenience this may have caused you. Please know that the parking spots around our property are managed by the city and are beyond our control. We appreciate your understanding and hope this did not overshadow your overall experience.Once again, thank you for your visit and constructive appreciations, we hope you had a good trip back home and we would like to see you again very soon in our flats.Best, Bob W.

10/10 Excellent

Karen

Stayed 4 nights in Jul 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice little hotel, in the middle of Berlin - innovative check-in, small, but clean and comfortable room. will come back! :)
Stayed 3 nights in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay. Awesome app service and just a cool experience. Would definitely come back!
Stayed 2 nights in Jun 2023

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Jochen

Stayed 1 night in May 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sehr schön.
Stayed 1 night in May 2023

10/10 Excellent

Ulrike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut gelegen, gemütlich und entspannter Aufenhalt
Response from Charly on Nov 9, 2022
Liebe Ulrike, vielen Dank für deine positive Bewertung. Wir hoffen dich bald zu sehen.Charly

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage ist für Berlin perfekt. Das Zimmer war gut ausgestattet, hatte einen kleinen Kühlschrank & das Bett war komfortabel. Das Café nebenan ist sehr schön, die Mitarbeiter:innern super freundlich & hilfsbereit; Essen als auch Getränke sehr lecker.
Stayed 5 nights in Jul 2022
Response from Charly on Sep 7, 2022
Hi Nora,Vielen Dank für deine positive Bewertung, es freut uns das zu hören und hoffen dich bald wieder zu sehen.Charly

6/10 Okay

Katharina

Liked: Cleanliness
Disliked: Staff & service
Einzelzimmer sehr klein, als Fluchtweg für die Etage ausgeschildert, zum Innenhof hin mit Feuertreppe und bereits vor 07:00 Uhr sehr lauter Baustelle. Kaum Service, zwar das Bett gemacht, aber weder Teebeutel noch Kaffeekapseln aufgefüllt, keine Getränke, Minibar ausgeschaltet, Müllbeutel vergessen. Keinerlei Personal im Hause, nur Reinigungspersonal am Morgen. Keine Begrüßung, weder persönliches Checkin noch Checkout. Ohne funktionierendes Handy keine Möglichkeit ins Zimmer zu kommen. Für Alleinreisende etwas unheimlich.
Stayed 2 nights in May 2022
Response from The Dude by Charly on May 17, 2022
Hi Katharina, vielen Dank für dein Feedback. Wir möchten uns ganz herzlich für den Baustellenlärm um 7 Uhr morgens entschuldigen. Leider haben wir hier beschränkte Möglichkeiten, diese Situation zu verbessern. Natürlich sollte es aber nicht passieren, dass unser Housekeeping Team den Tee und die Kaffeekapseln nicht aufgefüllt. Entschuldige dafür! Du darfst uns in solchen Situationen gerne eine Nachricht schreiben und wir versuchen schnellstmöglich eine Lösung zu finden. Des Weiteren ist unser Hotelmanager fast jeden Tag ein paar Stunden vor Ort, um dir jegliche Fragen zu beantworten. Du hast ihn nur wahrscheinlich leider nicht getroffen. Außerdem garantieren wir dir 24h Zutritt zu deinem Zimmer, auch wenn dein Handy keinen Akku mehr hat. Gerade über unsere Klingel am Haupteingang kannst du uns jederzeit erreichen und wir helfen dir gerne weiter. Vielleicht gibst du uns ja eine zweite Chance um dich von Charly zu überzeugen - natürlich zu einem Sonderpreis Viele Grüße Charly ❤️