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Reviews of Hotel Am Schloss Koepenick Berlin by Golden Tulip

Hotel Am Schloss Koepenick Berlin by Golden Tulip
Grunauer Str., 17-21, Berlin

Reviews

7.8

Good

Rating 10 - Excellent. 114 out of 471 reviews" "
Rating 8 - Good. 214 out of 471 reviews" "
Rating 6 - Okay. 109 out of 471 reviews" "
Rating 4 - Poor. 23 out of 471 reviews" "
Rating 2 - Terrible. 11 out of 471 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this hotel was in a great location close too a event I attended at the FEZ. Room was nice and clean . Buffet breakfast was great for the 18 euros I could pig out lol. I loved that the hotel service desk operated 24 hours. I was able to check out at a decent hour and avoid the traffic on the road. Reccommend it is in a great location close to FEZ Berlin.
Stayed 2 nights in May 2024

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

LUIS ROLANDO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Like the hospitality pf the Front Deal people. I did. Not Like that they do Not have the Option to send to wash the clothing.
Stayed 7 nights in Nov 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Second booking here- Very close to train- buses few feet away on same street- two staff members super nice & helpful, a blond lady & a guy short hair (loves music) they were so helpful in giving directions & so much patience- no problems with our room- Easy access for my disabled Mother- thank you so much for hassle free stay- definitely will stay here again

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train- buses few feet away on same street- two staff members super nice & helpful, a blond lady & a guy short hair (loves music) they were so helpful in giving directions & so much patience- no problems with our room- thank you so much for hassle free stay- definitely will stay here again

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, conveniently located hotel
A good value. The room was spacious and clean, and the hotel is very conveniently located to trams, buses, and the airport. Köpenick is a quaint, charming historic area, and I was glad we chose this location over another more modern, bustling part of Berlin. Plenty of nearby cafés, bakeries, restaurants, and a brewhouse, and easy to get to other parts of the city on public transport.
Stayed 3 nights in Oct 2023

6/10 Okay

Bridget

Travelled with family
Liked: Staff & service
Clean and close to metro
Good if looking for a no-frills stay. Hotel was clean and staff was friendly. No AC and bathroom lighting was minimal which made it very dark. Close to transportation - metro and bus, and walking distance over river to restaurants.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Gary

Business traveller
Liked: Cleanliness, staff & service
If you are going to this hotel on business, please be aware the wifi is awful. I am sorry but this is not good enough for 2023. Rooms are quite sparse. Bathroom clean and tidy, and breakfast generally good.
Stayed 2 nights in May 2023
Response from your team of Hotel am Schloss Köpenick Berlin by G on May 25, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are pleased to hear that you were satisfied with the breakfast and the cleanness of the room.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

James

Stayed 1 night in Feb 2022

10/10 Excellent

Alireza

Liked: Property conditions & facilities, room comfort
Stayed 16 nights in Dec 2021
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Jan 16, 2022
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, das Team des

10/10 Excellent

Ralf

Stayed 2 nights in Mar 2020
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on May 9, 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, das Team des

2/10 Terrible

Verified traveller

Stayed 14 nights in Feb 2020
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Feb 28, 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, das Team des

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to tram service to s-Bahn. Clean. Beds were a bit too hard(personal preference). Smoke free hotel but someone in a nearby room was smoking and the smell would occasionally enter our room. Not unbearable, but noticeable.
Stayed 10 nights in Dec 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Feb 22, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Team of

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Feb 28, 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, das Team des

8/10 Good

Amajd

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and quite place to stay :)
Nice cozzy room and cooperative reception stuff
Stayed 1 night in Dec 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Feb 27, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the Team of

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Nov 30, 2019
Lieber Gast, Vielen herzlichen Dank für die überaus positive Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, das Team des

6/10 Okay

Arne, Berlin

Liked: Cleanliness
Disliked: Amenities
Location tooo far from city However very calm and quite place in general
Stayed 1 night in Sep 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Oct 13, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, theTeam of

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Jul 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Aug 12, 2019
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen das Team des

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me, it was near where I needed to be, although quite far from TXL airport. The hotel room was quite hot with no air conditioning, but with the window open was OK. The staff were very helpful and I really liked the Kopenick area for its charm. Transport is really good and cheap which made getting around really easy. One thing that is expensive are taxis including Über. Public transport will get you anywhere.
Stayed 2 nights in Jul 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Jul 21, 2019
Dear guest, A heartfelt "Thank You" for your honest feedback. We are glad to hear you enjoyed the stay in our hotel. The positive remarks towards our hotel are a very lovely feedback. We are glad to hear how much you enjoyed the stay with us. We are very much looking forward to greet you as our guest some time soon. Best regards, the team of

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice breakfast, good location for exploring scenic Koepenick, direct bus to central Berlin which seems to run all through the night. Good, fair priced basic pizza restaurant adjoining the hotel. Not a luxury stay but a nice place to stop for tourists or business travellers.
Stayed 3 nights in May 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on May 17, 2019
Dear guest, thank you for your very positive rating. Nice that you felt comfortable with us. We look forward to welcoming you soon as a guest in our hotel. Best regards, the team of

6/10 Okay

Laura

An alright stay
It was a nice hotel- nothing to rave about.
Stayed 1 night in Apr 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Apr 19, 2019
Dear Laura, thank you very much for your review and the positive feedback. We are very glad to hear you enjoyed your stay. Looking forward to greet you in one of our hotels soon. We will continue to convince you of our qualities. Best regards, the team of

6/10 Okay

X.

Liked: Cleanliness, room comfort
OK
The hotel was fine. Slightly inpatient staff. Heater did not work. Wifi was kind of slow for 2019. Parking is super tight.
Stayed 1 night in Apr 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Apr 19, 2019
Dear X, Thank you very much for your feedback, we are glad to hear you enjoyed most parts of your stay. At the same time we had to find out about the inconveniences you found during the stay. We apologize for this circumstance. We are very glad to greet you as our guests any time again to convince you of our qualities. Best regards, the team of

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on May 1, 2019
Lieber Gast, vielen Dank für Ihre sehr positive Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat und Sie sich in unserem Hotel wohlgefühlt haben. Über einen erneuten Aufenthalt von Ihnen freuen wir uns sehr. Wir überzeugen Sie gerne weiterhin von unseren Stärken. Mit freundlichen Grüßen das Team des

8/10 Good

Ruchika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from das Team des Hotel am Schloss Köpenick Berlin by G on Mar 21, 2019
Sehr geehrte Ruchika, vielen Dank für Ihr Feedback und dass Sie sich dafür die Zeit genommen haben. Es freut uns, dass Sie grundsätzlich einen guten Aufenthalt hatten und sich als unser Gast wohlgefühlt haben. Gleichzeitig müssen wir feststellen, dass es zu Mängeln während Ihres Aufenthaltes kam. Hierfür entschuldigen wir uns. Wir begrüßen Sie sehr gerne erneut in einem unserer Hotels und möchten Sie von unserem Standard überzeugen. Mit freundlichen Grüßen

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but better than cheerful
Perfect location, late check-in no problem, clean and comfortable, very good value for money.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was generally ok. The wifi was pretty poor, one couldn't do work at all. €15 for breakfast was extortionate! Transport link was good which was quite important for us.
Stayed 2 nights in Jan 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from das Team des Hotel am Schloss Köpenick Berlin by G on Dec 30, 2018
Sehr geehrter Gast, vielen Dank für Ihre sehr positive Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat. Auch würden wir uns freuen, Sie bald wieder als Gast in unserem Hause begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Traci, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well kept hotel. In house breakfast buffet was nice. The Italian dinner restaurant was delicious with excellent service. Close to bus and tram connections. Will definitely rebook this hotel.
Stayed 8 nights in Oct 2018
Response from Hotel am Schloss Köpenick Berlin by Golden Tulip on Nov 11, 2018
Dear Traci, thank you for your very positive rating. Nice that you felt comfortable with us. We look forward to welcoming you soon as a guest in our hotel. Best regards, the team of the

6/10 Okay

Petra, BC, Canada

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately, another place where the reviews don't match the reality. Bathrooms very dated, not enough parking spaces underground.
Stayed 3 nights in Sep 2018

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

S, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel by the river and the Schloss
Great rooms, comfortable beds, and the best breakfast ever! So much choice and very delicious!! We’ve come back to this hotel a second time because of the excellent breakfast and its close location to the river and the Müggelsee.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Train the reception staff
OK hotel, nice breakfast. However, the reception staff need to go on "service training". Indifferent, rude ("please" and "thank you" do not seem to exist in their vocabulary).
Stayed 2 nights in Jun 2018

8/10 Good

stuart, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coping with köpernik
Good welcome. Quick check- in. Large room with facilities stated. Bed comfortable. No issues. Windows open but the road seems to be main thoroughfare for emergency vehicles and the sound is deafening. General traffic may disturb some. Fan in the room. Helpful and friendly receptionists. Restaurant has a terrace by the river; pleasant view. Food average at best. House salad was a joke and boring. Vegetable pasta unimaginative and basic. Cook better myself; essentially for the price. Wine good. Area ok but nothing except for the river walks and the old town to see. Relaxing. Did not try the boat hire. Did not have the breakfast after the dinner disco. Breakfast 13.50 Would stay again for the hotel as the room price was ok. Hotel spacious bright . Easy to get to from schönefeld airport. Either 164 from airport door or the s bahn to Adlershof and then take the 61or 63 tram to köpernik. Tram on main Street under y the railway bridge. Ticket cost 3.40 euro. Journey doesn't take very long at all.
Stayed 1 night in Jun 2018

8/10 Good

Helen, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely hotel and nothing beats having breakfast on the terasse overlooking the river. We had a room overlooking the road and this is very noisy due to heavy traffic if the windows are kept open. Despite the noise I slept soundly every night. There is a fan but no air conditioning and a Kettle. We have a small question about tourist tax which was charged on check out, although I believed a price that included it.
Stayed 4 nights in May 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in nice location. Good transport links to the city. Great value.
Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice location
Had 1 night stay to be near to airport. Very pleased with the hotel and room overlooking lake.
Stayed 1 night in Sep 2017

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel all round
Extremely helpful staff. Breakfast worth paying extra for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we wanted

8/10 Good

Ed, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Friendly and efficient staff. Very good Restaurant

4/10 Poor

Graham, Scotland

Liked: Cleanliness, staff & service
Disliked: Room comfort
Miles away from Berlin
Not a bad hotel in general but it has a few flaws that let it down, first and most importantly it is not a short journey to the city centre it is at least an hour by bus and then a 5 min tube ride to get to one of the main centres. The beds and pillows aren't comfortable either, the pillows are just rubbish and the beds are not doubles they are two singles side by side so there is a big gap in the centre of the bed. Breakfast is really overpriced and not good quality, only used it once on our last day but it was 27 Euros for me and my wife to have some bacon and eggs for me and some yogurt and cereal for her. Wouldn't have went in but didn't want to travel early with no breakfast. The restaurant in the hotel is actually ok, a reasonably priced Italian with a decent menu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Angus, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot, well run
Lovely terrace for breakfast and afternoons. Staff get on well and are very responsive. Good quality, not top grade but all very well done.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Disappointed!!!
The location was great and the value was good. However, hotel staff were not friendly or eager to help. We asked for clean towels and the staff said to call back in one hour, we called back and no one picked up the phone. 2 hours later we went downstairs to pick up bath towel and it took them 20 min to bring it. Hotel service was horrible and slow. Even the hotel's Italian restaurant service was very bad. The food was also not great!!! I only recommend this hotel for the location and sightseeing for not more than 2-3 days.

10/10 Excellent

Edgaras, Celbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
The place is very quite and peaceful, and location of hotel is amazing, thanks to the huge river and trees around the the place. Would recommend it to anyone who's tired of city noise and looking for quite stay.

8/10 Good

Timothy, Welford

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel but needs air con
All good, except no air con in the bedroom. The room was south facing and very hot when I arrived. I opened the window to get some air and also traffic noise!

6/10 Okay

Verified traveller

Noisy area and you can hear everything around. Asked dot the hotel service to look into something for me the first night, second day left a note for the same issue. Never resolved. When I explained at checkout , they never apologized. Just shrugged it off. Disappointment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Staying at the Hotel am Schloss Kopenick is just fine for hotel services. Breakfast is decent, and you can eat while having views of barges and kayaks going down the Dahme River. Just across the river is a palace on an island, while the town clock and shopping areas can be seen in the distance. Travel into Central Berlin is a bit far and includes train changes at Hermannstrasse or Schoeneweide stations.