Bergedorfer Castle Tours and Activities

The hotel is an excellent location for access to the Messe and is 750 m from a S and U Bahn station. Staff and check in were excellent. Breakfast was very good with a broad selection breads, pastries, cheeses, cereals, scrambled eggs, bacon, and sausages. The rooms were modern and clean with 2 types of pillows offered and both were of good quality. The mattress and bedding was pleasant. That is the good. The two notable not so good issues were parking and air conditioning. The underground garage is very tight to get around. I would not want to try to take anything larger than a small SUV into the garage. Two cars damaged their bodywork navigating the garage. Regarding the air conditioning, it was a hot June weekend and a key criteria for choosing a hotel was an AC cooled room. Outside during the day, it was 32c. The room at check in was 30. When we returned in the evening the outside temperature was 24 centigrade. The room was still 30. We turned on the AC, all it did was blow hot air. Front desk explained the compressors don’t run when the outside air is 25 or below. The only relief offered was for us to crack the window – the room looks out over a major road and was very noisy most of the night (police and firefighter sirens, buses, and truck traffic) – that only marginally cooled the very hot room. We were forced to sleep in a noisy sauna that never cooled over the course of the evening. Cooling should be based on room temperature and occupancy, not outside temperature.

Great for transport connections. Spacious bedroom and comfortable bed. Double glazing cuts noise effectively. Air con was set at 19. I couldn't adjust it to lower temperature despite repeated attempts. Staff were friendly and helpful. Breakfast was good with lots of choice and dining room was pleasant.

Awesome hotel. Great staff