Exterior

Reviews of Microtel Inn & Suites by Wyndham Bentonville

2 out of 5
Microtel Inn & Suites by Wyndham Bentonville
911 SE Walton Blvd., Bentonville, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 420 out of 1006 reviews" "
Rating 8 - Good. 335 out of 1006 reviews" "
Rating 6 - Okay. 116 out of 1006 reviews" "
Rating 4 - Poor. 81 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Liked: Staff & service, amenities, property conditions & facilities
Loved everything. Perdect. Going again tonight
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 24, 2024
Thank you so much Cody. We are happy to offer our hospitality anytime. We look forward to having you stay with us again.

6/10 Okay

Doug

Liked: Cleanliness, staff & service
The pillows are like rocks
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 25, 2024
Dear Doug, we are sincerely sorry you felt this way. We do have some softer pillows available. We will be more than happy to provide them for you in the future. We will discuss adding awareness of this information during our next team meeting. Thank you so much for sentiment.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed on 2nd floor and floor was so uneven and caved in that it's essentially like taking a step down to enter the room. 2nd floor hallway was like that too and made it hard to roll my suitcase. Not a good feeling wondering if the place is going to cave in.
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 24, 2024
Sarah, we apologize if any distressed was caused. We are currently in the process of fixing and renovating the hotel. This shouldn't be an issue much longer. We do hope that you'll come back and see the renovated hotel next time you're in town. We would love to show you a much different experience.

4/10 Poor

Linda

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 24, 2024
Dear Linda. We are so sorry to see things didn't go as well as we would like. We would love a few more details about your stay if you have a moment to reach out to the hotel. Thank you for your feedback.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, run down
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 24, 2024
Michael, we are sincerely disappointed that this was your experience with us. We do hope you'll give us another chance in the future as we are in the middle of fixing and renovating the location right now. Thank you for your feedback.

10/10 Excellent

Katheryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no lamp or clock in the room. I like to have a reading light next to the bed. There was only two electrical outlets in the room .
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 17, 2024
Katheryn, thank you for bringing these details to our attention. We will address them during our next staff meeting. We do hope to see you again for your next visit in town.

10/10 Excellent

Larry W

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy bed and lots of pillows !
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 17, 2024
Larry, we are so happy you enjoyed the pillows. We are constantly striving to be our best in comfort and service. Thank you so much for leaving us a review.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Looks nice from the outside, but is weirdly located behind a closed Starbucks. Looks old and in need of a major upgrade. There is construction ongoing on the first floor, but we were not bothered by noise. The room was pretty clean but the carpet needs cleaning.
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 17, 2024
Timothy, Thank you for your feedback. We are replacing the carpets with hard wood during the renovation and we clean them regularly. We do apologize that this was an inconvenience for you though. We are glad that noise was no issue. We do hope you will come back and give our renovated rooms a venture. Thank you again.

6/10 Okay

Linda

Travelled with partner
Easy parking
Stayed 1 night in May 2024
Response from Guest Relations - CJ on May 11, 2024
Dear Linda. We are ardent that your stay was less than exemplary. We appreciate any and all responses. Thank you

10/10 Excellent

Shannon, Atlanta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Apr 2024
Response from Guest Relations - CJ on May 11, 2024
Thank you Shannon. We are constantly striving to be our very best. We greatly value all feedback from our guests and we hope to see you again .

10/10 Excellent

Harlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Relations - CJ on May 11, 2024
Thank you Harlan. We are glad you enjoyed your stay with us. We'll look forward to seeing you again in the future.

6/10 Okay

Anita

Travelled with family
Liked: Staff & service
Disliked: Amenities
The people are very nice but the room has some odor.
Stayed 3 nights in Apr 2024
Response from Guest Relations - CJ on May 6, 2024
Dear Anita, we have addressed the odor with both housekeeping and maintenance. We do apologize that this was an inconvenience for you and are in the process of remedying the issue. We hope that this does not keep you from staying with us in the future. We thank you for letting us know. Your review is greatly appreciated so we can do better. Thank you.

4/10 Poor

Maryn

Disliked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was smooth and trouble free. All the staff were friendly and helpful. Even the clientele were a friendly bunch. Room clean. Liked the policy of no cleaning the room daily unless asked. Was sorry there was no microwave and the bathroom had no shelves for personal toiletries
Stayed 2 nights in Apr 2024
Response from Guest Relations - CJ on May 3, 2024
Thank you for your comments John. I will mention adding in extra shelving for personal items in the renovated bathrooms. We apologize that not having a microwave in the room was an inconvenience to you and hope that with additional accommodations being added in t he near future, this will no longer pose an issue. Once again, Thank you so much for staying with us, and we look forward to having you stay again soon.

6/10 Okay

Jake

Business traveller
The Room was decent, pretty clean but some trash was left in corners and under the bed skirt. nothing gross, just some hair product and a couple candy wrapper pieces. The hotel is due for some maintenance that would really spruce the place up, but otherwise my stay was comfortable and the staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Guest Relations - CJ on May 3, 2024
Thank you so much Jake. We greatly appreciate you taking the time to leave us a detailed message. We will work to correct procedures to keep this from happening again. The spruce is arriving shortly with the renovation of the hotel. We do hope to see you again in the future so you can stay in one of our renovated and updated rooms.

4/10 Poor

Mike

Stayed 2 nights in Apr 2024
Response from Guest Relations - CJ on May 17, 2024
Mike, we are sorrowful to be informed that your stay was not one to meet our standards. We would love to know more if you would like to reach out to the hotel. We do hope there is an opportunity to make this right. Thank you.

6/10 Okay

Charles

Liked: Staff & service
Bad location
Stayed 1 night in Apr 2024
Response from Guest Relations - CJ on Apr 26, 2024
We sincerely apologize that our location was an inconvenience for you. We are glad that you enjoyed the rest of your stay and will be here next time you may need our services. Thank you.

10/10 Excellent

Alex, Fort Smith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a room and they provided. Very satisfied.
Stayed 1 night in Apr 2024
Response from Guest Relations Attendant - CJ on Apr 24, 2024
Thank you so much Alex. We were very happy to help. We hope to see you next time you're in town or need a room.

6/10 Okay

Allan

Travelled with family
Liked: Staff & service, amenities
Are room did not get cleaned once.
Stayed 5 nights in Apr 2024
Response from Guest Relations - CJ on Apr 22, 2024
Dear Mr. Allen, we apologize that we did not meet your expectations during your stay. We have a policy in place for going green and out of respect for our guests. We usually do not clean our guests rooms without a request. We do appreciate you bringing this to our attention and will do better in the future. We hope this does not deter you from staying with us in the future.

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night on my way to visit friends, very nice hotel. Will stay again when the need arises.
Stayed 1 night in Apr 2024
Response from CJ on Apr 15, 2024
Thank you so much Alan. We'll look forward to having you stay with us again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Property conditions & facilities
I like this property, but our window overlooked the dumpster
Stayed 1 night in Apr 2024
Response from Front Desk Manager - Jake on Apr 13, 2024
Hi, Thank you for the review, we really appreciate your feedback. We are happy to here that you enjoyed your stay and well be sure to put you in a room with a better view the next time you stay with us :)

4/10 Poor

Nathan

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean for the most part. The bathroom was not up to par. The Clerk up front was not friendly at all. She was too busy to bother being nice I guess. The parking situation is a joke. And why is the hotel tucked behind a Starbucks? Not very convenient.
Stayed 1 night in Apr 2024
Response from Front Desk Manager - Jake on Apr 10, 2024
Hi, thank you for the review! We really appreciate your feedback. we are sorry to here that your stay was inconvenient and hope this does not affect your stay with us in the future.

10/10 Excellent

Chi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful staff.
Stayed 4 nights in Mar 2024
Response from CJ on Apr 9, 2024
Thank you so much for that comment Chi. We look forward to having you stay with us again.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, liked mandarins at breakfast. Could use towel rack in bathroom to re-use towels
Stayed 2 nights in Apr 2024
Response from CJ on Apr 9, 2024
Thank you so much for your suggestion. We will discuss this in our next meeting. We greatly appreciate your feedback and look forward to having you stay with us again.

8/10 Good

Anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from CJ on Apr 9, 2024
Thank you Anne. We would love to know what could have made your stay with us a 5. We greatly are obliged for any and all feedback.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They call within hours before our stay to say they were cancelling our stay because some issues with room. !!! Coincidence - rates double from time of booking to day of stay because an event in town .???? They didn’t have more rooms???
Stayed 1 night in Apr 2024
Response from CJ on Apr 9, 2024
Unfortunately sometimes this happens when we get overbooked by third parties and something happens to our rooms. We are sincerely apologetic for all inconveniences this may have caused you. We did not have any more rooms and were turning people away because of it, whilst trying to have the utmost consideration for our guests. Again, we do apologize. We hope we can still offer our hospitality services to you in the future.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extraordinary! We felt very comfortable and breakfast was delicious!
Stayed 1 night in Mar 2024
Response from CJ on Apr 6, 2024
Thank You Nancy! We look forward to having you stay with us again the next time you're in town.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from CJ on Apr 5, 2024
Thank you Tim. We would love a bit more detail from you if you have a moment to reach out to us.

8/10 Good

Wes

Liked: Cleanliness, property conditions & facilities
Tucked back behind other businesses and driveway/parking lot unfinished
Stayed 1 night in Mar 2024
Response from CJ on Apr 5, 2024
Dear Wes, the parking lot is a matter that will be completed with the remodel. We plan to give more space for trailers. Thank you for taking your time to leave us a review.

10/10 Excellent

John, Edgewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were pleasant and helpful. Room was large and except for heat/air conditioning clean. We reported heater not working. They were unable to fix quickly and moved us to another room. All in all was good stay.
Stayed 8 nights in Mar 2024
Response from CJ on Apr 5, 2024
Thank you so much John. Glad we were able to keep you comfortable during your stay with us. We look forward to having you stay with us again soon.

10/10 Excellent

Kayla

Travelled with family
Liked: Amenities, property conditions & facilities
Loved the location
Stayed 1 night in Mar 2024
Response from CJ on Mar 29, 2024
Thank You so much. We look forward to having you stay with us again.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CJ on Mar 29, 2024
Thank you Paula. We hope to see you next time you're in town.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a nice room and the staff was very nice. The breakfast was good and it was great choice.
Stayed 1 night in Mar 2024
Response from CJ on Mar 24, 2024
Thank you so much David. We appreciate your compliments and will look forward to having you stay with us next time you're in town.

10/10 Excellent

Lena, Vian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently and I’m always pleased with the accommodations and staff.
Stayed 2 nights in Mar 2024
Response from CJ on Mar 23, 2024
Thank you so much. I will pass the compliments on to our staff. We look forward to having you back soon.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable & the breakfast this monring was delicious. We would definitely stay again.
Stayed 1 night in Mar 2024
Response from CJ on Mar 18, 2024
Kristi. Thank you so much. We appreciate the feedback and will let our breakfast attendants know. We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and park.
Stayed 1 night in Mar 2024
Response from CJ on Mar 15, 2024
Thank you Penny. We'll look forward to having you stay with us again.

4/10 Poor

Bobby

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I like that it was clean and affordable. Easy access to visit my father inlaw in hospice. Not happy with rest and sleep. You can hear everything on both sides of our room. Front desk did give us another room but then following 5 am morning housekeeping banging doors and ironing board woke us up.
Stayed 2 nights in Mar 2024
Response from CJ on Mar 13, 2024
Dear Bobby. We sincerely apologize for the disturbances you experienced while you were staying with us. I can say that it was not our housekeepers that woke you up at 5 am, because they do not report to the hotel every morning until 8 am. However, we will address the noise issue with the team for future references. Thank you.

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CJ on Mar 13, 2024
Thank you Anand. We will look forward to having you stay with us again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from CJ on Mar 11, 2024
Thank you William. Glad you enjoyed your time with us. We will look forward seeing you next time!

2/10 Terrible

DENNIS

Stayed 1 night in Mar 2024
Response from CJ on Mar 10, 2024
Dear Dennis. If you have a moment to reach out to us, we would love to know more about what made your stay this terrible. We appreciate all feedback and would like to resolve any issues we can.

8/10 Good

Andy

It was all ok
Stayed 1 night in Mar 2024
Response from CJ on Mar 8, 2024
Thank you Andy, We would love to know what would have made it great.

10/10 Excellent

janice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We like staying at these hotels. They are always clean, and good locations and they do have a good breakfast. The only negative thing I would say about this particular one is that the front desk attendants are not customer service friendly. I passed the desk 3 times. They were not busy, they didn't acknowledge me at all. I think it's important to do that. When we left they were outside smoking and didn't say a word.
Stayed 1 night in Feb 2024
Response from CJ on Mar 2, 2024
Thank you Janice. We appreciate you bringing this to our attention. We also appreciate the compliments you left. We would like to have you stay with us again the next time you're in town, so we can show you our true hospitality. Again, Thank you so much.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed. Would have been better if there were some restaurant choices located within easy walking distance.
Stayed 2 nights in Feb 2024
Response from CJ on Feb 29, 2024
Thank you for your comments. We greatly appreciate all feedback from our guests

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CJ on Feb 29, 2024
Thank you Darnell. We look forward to having you back the next time you're in town.

10/10 Excellent

Marcus

Liked: Staff & service, amenities, property conditions & facilities
Staff was nice and hotel was clean!
Stayed 3 nights in Feb 2024
Response from CJ on Feb 29, 2024
Thank you for your comments Marcus. We look forward to having you stay with us again!

6/10 Okay

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CJ on Feb 25, 2024
Dear Tamara, we would love to know what would have made your stay a 10, if you have a moment to let us know. Thank you for your response.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No frills, Very tiny, basic room.
No frills. Clearly it’s for economy business travelers who just want a place to sleep Tiny, claustrophobic room Miniature TV. I should have read the fine print and realized it had no fridge or microwave. Breakfast Emma’s good.
Stayed 1 night in Feb 2024
Response from CJ on Feb 25, 2024
We are sincerely sorry that you were disappointed with our hotel. We are renovating and expanding the rooms so they will not be as small. We are glad you enjoyed breakfast and appreciate all feedback. Thank you!

10/10 Excellent

Tschanna Charrell McDougald

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back
Stayed 3 nights in Feb 2024
Response from CJ on Feb 25, 2024
Thank you Tschanna! We look forward to having you stay with us again.

10/10 Excellent

Dickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CJ on Feb 25, 2024
Thank You for your feedback Sir.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CJ on Feb 23, 2024
Thank you Travis. We would love to know more about some of the things you enjoyed during your stay. We look forward to having you as our guest again.