Desk, iron/ironing board, cribs/infant beds, rollaway beds
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Reviews of West Road Motel

2 out of 5
West Road Motel
2968 West Road, Route 9, Bennington, VT

Reviews

5.0
Rating 10 - Excellent. 10 out of 123 reviews" "
Rating 8 - Good. 22 out of 123 reviews" "
Rating 6 - Okay. 27 out of 123 reviews" "
Rating 4 - Poor. 23 out of 123 reviews" "
Rating 2 - Terrible. 41 out of 123 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alexander

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Creed

Business traveller
Disliked: Property conditions & facilities
A place to stay when there is no other place to stay
Stayed 1 night in Oct 2023

2/10 Terrible

Pam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, electrical outlets hazard, Fly strips hanging in room. Cigarette burns in comforter. Don’t know how an inspector could allow them to remain in business. Didn’t get the room reserved
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
This place was like a scene out of The Walking Dead. My room smelled like a stripper pole, and when I woke up in the morning, I could barely breathe. Do not stay at this hell hole the windows wouldn’t open and there was garbage all around the property.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No
There's a reason it shows up as the least expensive motel in the area. The long term residents at the motel add to the ambience of the late night arguing. Apparently the room on my left was mad at the room in my right. Fortunately the room had 2 beds with an extra set of blankets since the heater thermostat must have been there for decorative purposes only. And folks in Southern Vermont must like wet hair since the provided, wall-mounted hair dryer did not reach the wall outlet - assuming that you wanted to plug it in. The plastic sheets on the matress was an interesting feature. Not sure why, unless they help keep any potential bugs away. Stay if you must, but you're forewarned not to have high expectations.
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Stayed 1 night in Sep 2023

4/10 Poor

Dick and Kathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There was only one towel, face towel and washcloth. No amenities. The facility is in disrepair with a lot of junk about. The clerk was friendly. The place was quiet
Stayed 1 night in Sep 2023
Response from Maneger on Sep 29, 2023
We will improveSorry

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor value
Stayed 1 night in Aug 2023
Response from Annette on Sep 29, 2023
Sorry

4/10 Poor

Robert

Stayed 1 night in Aug 2023
Response from Annette on Sep 29, 2023
SorryThanks

2/10 Terrible

Margaret

Stayed 1 night in Aug 2023
Response from Maneger on Sep 29, 2023
Sorry

2/10 Terrible

Cassie

Business traveller, Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website says three dogs are allowed and service dogs are welcomed free. Was traveling with one other person and three registered service animals and was denied service due to animals. Volunteered to pay fee for one since it's my daughter's dog and she wasn't with me but was denied service unless I showed by dogs registrations. I explained what the dogs do for us and why but refused to show registration since they can't legally ask for it. We were still denied
Stayed 1 night in Aug 2023
Response from Annette on Sep 29, 2023
Sorry

6/10 Okay

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
The only decent thing was that it was clean. Broken doors, broken remote, broken lamp, was frightening pulling in with people that seemed to be just hanging out. Maybe they lived there in a room. All kinds of what appeared to be junk all around run down buildings.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage worst place no heat
The staff shouted at paying costumers. The room had no heat or hot water in December. The place was filthy. It’s unbelievable they can get away with not even providing heat in winter for days at a time.
Stayed 10 nights in Nov 2021

2/10 Terrible

Keith

Business traveller, Travelled with partner
Not a 24 hour front desk as shown on listing. Staff finally opened door after half hour. Then couldn’t find key, or room available. If you want cheap digs and arrive during the day you will probably be fine though. Just don’t show up after midnight.
Stayed 1 night in Nov 2021
Response from Annette on Nov 18, 2021
Sorry

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot name even one thing I liked about this place but, I can give many reasons why I did not. It was late when I arrived or I would not have even stayed one night. I tried to call the "front desk" and there was no answer. I wanted to ask for another room but could not get anyone to talk to. The bed, though I do think it was clean, was lop sided. I had to push myself up against the backside and use pillows to not fall out of the bed. I had reserved one queen bed and was in a room with two. I tried to call the front with the phone on the nightstand but it didn't work and had to use my cell. I looked to see if it was unplugged and pulled the night stand out. I pushed it back quickly afraid of what may be there. I took pictures of the place to show my credit card company if there is a battle. When I went to the office the next morning at 8:00 AM the same woman came to the door in her nightgown. When I asked why she didn't call me back she said she didn't get a call and that it was off duty. I asked if she had another room and she did not. I then said I was leaving and I want the money back for the room, that it was nasty and the bed nearly put me on the floor. The woman assured me that she would take care of it. I called the next evening to ask about the money and she said she had been too busy, that she would take care of it soon. I called on Monday and again there is no answer. This place and the service is disgusting and should never be allowed to be rented out.
Stayed 2 nights in Oct 2021

2/10 Terrible

DAVID

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
not recommended
Stayed 1 night in Oct 2021
Response from Annette on Oct 13, 2021
Sorry We will improve Thanks

6/10 Okay

Ruben

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Annette on Oct 11, 2021
Thanks

4/10 Poor

William

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pet friendly but place has seen better days.
Stayed 1 night in Oct 2021
Response from Annette on Oct 11, 2021
Thanks

6/10 Okay

Siew Chew

Stayed 1 night in Oct 2021

2/10 Terrible

Brenda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was for homeless people they said they had no reservations for us because of COVID the homeless were staying there. The person at the desk sounded like she was drunk and she was very rude. We had to drive hour and half to find somewhere else to stay. I want my money back
Stayed 1 night in Oct 2021

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service
Its a dump
Stayed 2 nights in Oct 2021
Response from Annette on Oct 11, 2021
We will improve Thanks your comment

10/10 Excellent

John

Liked: Staff & service
Motel was Shut down due to the COVID-19 issue. Was not Notified by the hotel.
Stayed 1 night in Oct 2021
Response from Annette on Oct 2, 2021
Thanks

2/10 Terrible

Lissette

Stayed 1 night in Aug 2021

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't think about staying here.
Very run down old motel. The only new tning was the tv. Mattresses old and squeaky. Windows didn't open. Lamp had no switch, shade old and cracked. Found bugs in bed. Wouldn't sleep there. Left at midnight and drove home. Am getting money back.
Stayed 1 night in Jul 2021

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t! If you don’t have to!
We had to get off the road because of flash flooding. The best thing I can say is the room was big. The bedspread was dirty, the tub looked like it hadn’t been cleaned for a long time,(see picture), looked like someone tried to break into the front window, the lampshades were torn up, the mattresses sunk in the middle, wow, at least we got to safety.
Stayed 1 night in Aug 2021

6/10 Okay

Ryan

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not a bad place for a night stay. Wouldnt spend more than a night here. Great spot to stop in just to sleep passing threw. Not the hilton but served its purpose. Office staff very friendly
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Reasonable priced. You can’t complain when the price is lower than most around. So you get what you paid for.
Stayed 1 night in Jul 2021
Response from Annette on Jul 25, 2021
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable hotel!
Stayed 1 night in Jul 2021
Response from Annette on Jul 23, 2021
Thanks you

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I've stayed at some inexpensive two-star hotels over the years and am perfectly happy with no amenities as long as it meets basic cleanliness standards. This was by far the most disgusting motel I've ever encountered in my life. After checking in at the front desk, we were greeted by someone sitting outside one of the rooms who asked what room we had checked into. When I told them, their response was "Oh good, because the rooms on either side of that one have bed bugs." I would have normally turned around and left at that point, but I was attending a concert in the area and this was the only motel with availability. I was tight for time so I rushed to the concert. Upon returning to the room at midnight after the concert, I did a closer inspection of the room. It was shocking. There were 3 lamps in the room. One worked - the other two were falling apart. The whole room smelled a bit like mildew. Knowing the other rooms had bedbugs, I stripped both beds. The sheets clearly hadn't been laundered since the previous guests. They were covered with pubic hairs. The pillows were so thin that even if I had stacked all 4 in the room on top of one another, it still wouldn't have been the equivalent of a typical pillow. The real kicker was the bathroom. The shower was so dirty that I wouldn't have stepped into it even if I were wearing shoes. The AC unit appeared to be new and kept the room cool. I ended up driving 3 hours home at midnight instead of sleeping here.
Bathtub
Bathtub drain
Broken light fixture
Broken lamp
Stayed 1 night in Jul 2021

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Old run down. Bathtub nasty. Looks like low or no income people live in most all of the rooms. Room smelled like bug spray and purfume. Lots of garbage outside all the rooms on the porch
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS,DRUG DEALS
We actually did not even stay, as soon as we pulled up there was a drig deal right out side the door we were suppose to stay, walked in room awful smell,stain on bed spread pulled back sheet and bed bugs!!! We walked out.
Stayed 1 night in Jun 2021

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A bed for the night...that's all.
The place was a bed for the night...that is all. Not sure why we were put beside only other room staying at motel. Could hear all their bed time antics! Clean...not so much. Front desk person...very pleasant...best feature of motel!
Stayed 1 night in Mar 2020
Response from Annette on Apr 2, 2020
Sorry

2/10 Terrible

Cameron

Travelled with group
Disliked: Staff & service
Unwilling to work with mistake
I was in town for a single night, I accidently booked for the night after. I immediately called to try to correct this error and was told there was nothing I can do about. They basically beat me out of $80. Was a shame. Looked like a nice place too.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting hotel. Avoid and go elsewhere even if it’s expensive. We HAD to stay here despite the earlier reviews because everything else in the area was sold out. Now I know why this hotel wasn’t sold out.
Stayed 1 night in Oct 2019

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halloween comes early in Vermont!
Horrible, dirty, Smelly, no cleaning service between Days (2) and a Staff a kin to the Folks from "Last House On The Left". The Worst Experience!
Stayed 2 nights in Sep 2019

8/10 Good

Suzanne

Business traveller
Liked: Staff & service
You need to get a cat. We had mice in our bathroom both nights.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Low key, very dog friendly. Nice long dog walking path
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 5 nights in Jul 2019

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean, rather disgusting, actually.
This place was disgusting. They don’t clean under the beds, and the sheets had crumbs in them. Hotels.com needs to raise their standards. I have a photo to prove it.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019