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Reviews of Crystal Hotel Belgrade

4 out of 5
Crystal Hotel Belgrade
Internacionalnih Brigada 9, Belgrade

Reviews

9.2

Wonderful

Rating 10 - Excellent. 85 out of 134 reviews" "
Rating 8 - Good. 43 out of 134 reviews" "
Rating 6 - Okay. 5 out of 134 reviews" "
Rating 4 - Poor. 0 out of 134 reviews" "
Rating 2 - Terrible. 1 out of 134 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Radmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 of 10 for customer service
Super friendly, supportive, and helpful hotel staff. 10 of 10 for customer service. Recommended!
Stayed 1 night in Jul 2023
Response from Gordana Milovanović on Sep 5, 2023
Dear Mrs. Radmila , Thanks for leaving us such a wonderful review. Our staff will be very proud to read what you wrote. Guest experience and satisfaction is our priority and we will continue to provide best service! Thanks for your kind words and we look forward to seeing you again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing, clean, friendly. Overall very great.
Stayed 1 night in Apr 2023

8/10 Good

Dragan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but nice and excellent air system
Stayed 1 night in Feb 2023

10/10 Excellent

Zeljko

Stayed 2 nights in Oct 2022

10/10 Excellent

Mitzi, Dunstable

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Derron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crystal Hotel is a very convenient, clean, modern hotel. Also, the staff is excellent and will help you with anything. I would definitely stay here again.
Stayed 2 nights in May 2022

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome, allowed me an early check-in after a very long flight, and honored my request for a room with a view of St. Sava’s and upgraded me for free. Great price for the high quality.
Stayed 1 night in May 2022

10/10 Excellent

Jesper

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Denis

Business traveller
Disliked: Room comfort
Rooms bit worn-out, parked car away from hotel - they have only 2 parking lots???
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff , very nice hotel clean and silence excellent restaurant on the roof
Stayed 4 nights in May 2021

10/10 Excellent

Zeljko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BEST TO STAY
Amazing! Everything as it should be. When I am in Belgrade, I always book it.
Stayed 1 night in May 2021

10/10 Excellent

Zeljko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top rated hotel in Belgrade
Great hotel, great lication. Clean, room upgrade. Friendly stuff.
Stayed 4 nights in May 2021

10/10 Excellent

Mirjana, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly and professional staff! Modern and clean hotel!
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Belgrade
Amazing hotel. Very good location, great possibilities for a meetings. Cleanliness is their priority. Very friendly staff. Always ready to help. Great restaurant on the top of hotel with excellent view of the largest Serbian church of Sv. Save.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Ric, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall experience. Great location. The suite was clean with plenty of room. The large windows opening up to a balcony with a beautiful view was a nice bonus. The rooftop restaurant was a great place to relax and enjoy food and drink. Most all the though, the staff was was friendly and helpful. Highly recommend
Stayed 4 nights in Jul 2020
Response from Kalinić Srđan on Jul 24, 2020
Dear Eric, On behalf of Crystal hotel, I would like to thank you for choosing us to stay here on your holiday trip. We really hope that we were able to fulfill all your requests and requirements made prior to your stay and that you enjoyed your stay here. If you or your family had any complaints or suggestions regarding our services then please feel free to write us back. We hope that you would like to come and stay with us again! See you soon, Crystal Hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for good price
All good. Breafast on terrace is great. Service nice and polite. Variable Check In/Out times approved.
Stayed 2 nights in May 2019

10/10 Excellent

igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Zeljko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Excellent. Great location. Friendly staff. Quiet room.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service at this superb hotel
I’m a well travelled business man and the courtesy and customer service I received at the Crystal has to be the best I’ve ever received anywhere else in the world. Nothing was too much trouble for them. They parked my car, the reception staff were very pleasant and welcoming and I even got a courtesy drink while they took my luggage to my room. The room was clean and comfortable and the breakfast very good. It’s not located near the city centre but only £3 in a taxi that always arrived 2 minutes after reception booked it. Or about a 30 minute walk. At first I thought I would rather have stayed more central but it was actually nice to go back to a quieter part of town. There are a few good bars and restaurants all within 5 minutes walk, a park and not forgetting the magnificent St Sava Cathedral which I had a magnificent view of from my room. I visit Belgrade often and this was my first stay at the Crystal but I will definitely return.
Stayed 4 nights in Jun 2018

2/10 Terrible

Erika

Disliked: Staff & service, property conditions & facilities
Hair dryer for this category of hotel is not excetable!!!!!!! No thissue boxes!!!! Traveling a lot but not experience anything like this in this category of hotel!!!!! I
Stayed 1 night in May 2018

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay!
Nice hotel near cathedral with many restorants around.
Stayed 1 night in May 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Great service and excellent location with nice spacious rooms.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

A H, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay a bit away from city 10 min by taxi
We booked this hotel for our stay during new year it was deluxe room very clean spacious The stuff were amazing and helpful the food at hotel was delicious i would recomend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with a great view
We had a very comfortable room and the staff were very accomodating. The view from the roof terrace was just as great as in the photos. The breakfast was very generous and had plenty of options to suite all tastes and diets.

10/10 Excellent

Zeljko, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business purposes. But not only. It is also good for turists and young people who want to enyoj Belgrade life.

8/10 Good

Truls, oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place!
It was a nice hotel with wery friendly staff and a wery good service!

10/10 Excellent

Filip, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel completely fulfilled my expectations. It is a boutique hotel tucked in a quiet street, very close to main points of interest in Belgrade. Amazing rooftop terrace bar and really tasty breakfast.

10/10 Excellent

Titus, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
I was there on a business trip and when i checked in, the lady from the reception asked me if it's my first time in Belgrade. I said yes and then she said i get a free upgrade to Executive Suite. Just like that... Of course, after that everything was way above expectations. :-D Breakfast buffet was good with lots of available options. Room was perfect. Services were also perfect

10/10 Excellent

Grenville, Congleton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fleeting visit to Belgrade
Very enjoyable stay - Irina was very helpful in recommendations and all staff were excellent! Best experience was visit to (my hero) Tesla museum!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neimar
Great hotel with excellent service

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

katarina, nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, amazing staff,
If you want to feel welcome and special this is the place to go! This is going to be my new place to stay every time I go visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Crystal is a very comfortable hotel, very well located for the leisurely and business traveler. Its greatest asset is the professionalism and competence of its staff that really contribute to an enjoyable experience.

10/10 Excellent

Bogdan, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Just excellent.... I loved it.. although not so close to the center, you can get there in 10 minutes by taxi. But the surroundings are so nice and relaxing.... and the service is spot-on. great and really helpful people.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Good: rooms, layout (outdoor restaurant, roof terrace), staff (very friendly, extremely helpful) Bad: location ok but not spectacular, room service stops at 10pm, breakfast finishes too early (we're on holiday - I'm not getting out of bed early!)

8/10 Good

TV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
My Stay was very good.Staff were very professional and helpful.l even got a suprise treat from the hotel on my birthday very thoughtful.I definitely would visit again.

6/10 Okay

Anna, Stockholm

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice weekend hotel for rather good price
It was ok, but our room was not clean. I do not think that the room has been vaccuum cleaned after previous guests - not nice. Breakfast was good and service was good.

10/10 Excellent

Glyn, Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff & facilities at Crystal, Belgrade
Spending a week on my own at Belgrade's Crystal Hotel was a most enjoyable experience. All the staff speak excellent English and were always happy to help guests from very different backgrounds with varying needs. There was a great range of food for breakfast, and a well-stocked bar with affordable prices. Near to the landmark St. Sava's Temple this hotel is convenient for the city centre and also near a pleasant park. Thoroughly recommended.

6/10 Okay

David, Chicago

Liked: Cleanliness, room comfort
okay, not great
good location, but not well run. Horrible breakfast, complete with stale cornflakes. Loud air handler in the room, couldn't sleep with AC on. Front desk couldn't make change when I wanted to pay for parking and tax in cash. It's a nice building, and the room was quite nice (and had the best shower of any of the Balkan hotels we stayed in), and the location is very good. If they had their service act together, it would be very nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the buck
Smoking allowed in common areas but other than that excellent.

10/10 Excellent

Dragutin Rajic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, modern and clean hotel.
Overall, pretty good. Hotel is new, modern, clean, lot of space, good service. Close enough / walking distance to main city attractions.

8/10 Good

Jessica, Budapest, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, rather pricey
This hotel was very nice and very clean and the staff were kind. It was definitely a nice place. We had a lot of trouble finding the place. Also, there was not really anything close by. The St. Sveta church was close but if you wanted to walk somewhere to have dinner or drinks there wasn't much around. Also, for the money you pay, you can get better deals. You have to pay an additional amount for parking (15 euro!) & many of the other hotels I saw (after I had already booked here) offered free parking and breakfast in their deals.