Outdoor pool, sun loungers
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Reviews of Samiria Jungle Hotel

3 out of 5
Samiria Jungle Hotel
Ricardo Palma 159, Belén, Loreto

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 7 out of 56 reviews" "
Rating 4 - Poor. 8 out of 56 reviews" "
Rating 2 - Terrible. 6 out of 56 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alfonso

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager give a Bad times because I requested to provide to Match the lower Prince show on the internet expidia web site because the prices dropped on sunday April 28 2024, she refused to provide a cancellation receipt, she make me wait to allow me i'm the room I paid, I contactes the local police dept to complaint off the abussive behavior off the manager and the police Office requested the manager to either refund My money or allow me to use the room I paid, the manager stated that she can let me stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, staff was very helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 4 nights in Apr 2024

8/10 Good

Philip

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

VICTOR HUGO

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
They won't even know what is Hotels.com
No wi fi, poor selection of breakfast. Shower has no hot water and TV has a terrible local cable. A waste of money.
Stayed 1 night in Mar 2021
Response from TEDY on Mar 29, 2021
Thank you for your comments, we regret that we did not meet your expectations, unfortunately, the Wi-Fi in our city is not good signal and regarding cable television, it is what we offer and the breakfast we serve is American, however we are working to improve the services that due to the Covid-19 pandemic we have withdrawn We promise that after these circumstances of Covid-19 we will re-establish some services that we have restricted, such as buffet breakfast and cable by directv

8/10 Good

stephenclarke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Pool was dirty and when they cleaned it, had to wait until the next morning before we could swim
Stayed 4 nights in Jan 2020
Response from TEDY on Feb 4, 2020
Thank you for your comments, your opinion is very important for us this helps us to continue working to improve our services, we hope you come back soon

10/10 Excellent

Bhila, New Jersey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean place, good amenities and super friendly and helpful staff.
Stayed 3 nights in Oct 2019
Response from Tedy on Nov 1, 2019
Gracias, por sus comentarios, estamos contentos de haber cumplido con sus expectativas, sus comentarios nos ayuda a seguir mejorando cada dia con nuestros servicios, esperamos que vuelva pronto

4/10 Poor

Cecilia, Atlanta, GA

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This is not my first visit to Samiria but I was disappointed to see how the owners have not kept up with maintenance. Our room, family suite on the 7th floor of the second tower FLOODED! We requested a change of room 4 times until the general manager finally came to our room with a very rude and condescending answer telling me the hard rain was unusual for the area. I was born and raised in Iquitos, I know how hard rain gets down there! We were given a new smaller suite, this one didn't have a working air conditioner which was an inconvenience given the fact there were 5 of us in one room, they gave us an old fan which broke when we changed the speed. I complained again! This time the night supervisor came to our rescue! He was so nice and made sure we were given a room with working AC, thank you Christian! My main complain about this hotel is the lack of maintenance of the facility (elevator was dirty, elevator windows and second tower windows were dirty too) The whole second tower flooded from the 7th to the first floor. What this hotel is doing right is having great staff! The morning and night supervisors, the waiters and bartenders were all really nice and prompt with our requests, greeted us every day and made sure we were having a good stay post flood incident (with the exception of the general manager) Unfortunately, this is the last time we stay at Samiria unless the owners put some money back to make sure the maintenance of the buildings are well kept.
Stayed 7 nights in Sep 2019
Response from Tedy Vasquez on Oct 16, 2019
Dear Cecilia, thanks for your comments, this helps us to correct, all these problems, it is a pity that we do not meet all your requirements, so we apologize, but I want to state that the one who attended you in some cases was NOT the General Manager, has been the Operations Manager, and Cristian, As General Manager and owner of the hotel I apologize for the case and we guarantee that you will proceed to repair the inconveniences that some rooms have and improve our services Mr. Cristian is being rewarded for his performance We hope that in your next visit to Iquitos, we can meet all your expectations and compensate in some way for the bad time that happened on this trip We hope you come back soon. Thanks, Tedy Vasquez; General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Hmmm
I spent 2 nights for a business trip. Check-in was not ideal. I was not able to check-in until the evening. Staff was apologetic and they did accommodate moving me to another, bigger, room when the music at the bar became too loud during the second night. Internet service is not ideal either, so mixed review.
Stayed 2 nights in Jun 2019
Response from Mananger on Jun 12, 2019
Thank you, your comments, they are very important for us, we are working to continue improving, we hope that soon we will return

8/10 Good

Verified traveller

Travelled with family
People great very accommodating and honest Thank you
Stayed 3 nights in Jan 2019
Response from TEDY on Jan 15, 2019
Thank you for your comments, this helps us to continue working to provide better service, we hope your soon return

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfy bed, delicious breakfast and good landing spot in Iquitos! the internet service wasn't great, but fast internet connect is hard to find in Iquitos.
Stayed 1 night in Jan 2019
Response from TEDY VASQUEZ on Jan 9, 2019
Thank you for your comment, this forces us to continue to improve our services every day, we regret not being able to do anything on the internet, which is bad in the entire city of Iquitos, we hope your soon return

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, friendly staff. Would definitely go back.
Stayed 2 nights in Jan 2019
Response from Tedy Vasquez on Jan 8, 2019
Thank you for your comment, this helps us to continue working to give better service, we hope to see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The bed in the room was amazingly comfortable. Hot shower. Pool was fantastic. Restaurant was great. Legit free breakfast. WiFi worked really well in the room.
Stayed 1 night in Nov 2018
Response from Tedy on Dec 7, 2018
Gracias por sus comentarios, esto nos ayuda a seguir mejorando y brindar un mejor servicio cada dia

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in disrepair and one room wreaked
Horrible, will not go back. Toilet in one room didn't work, no hot water in the next. Another room wreaked of mildew.
Stayed 1 night in Apr 2018
Response from Fabiana on May 5, 2018
Buenas tardes estimado. Lamento mucho lo sucedido. Agradecería mucho me diga en que habitación se presentó el problema y así poder mejorar. Muchas gracias

8/10 Good

José Carlos

Liked: Staff & service, room comfort
Nice hotel, good service, good pool bar.
Location: Nice location near the promenade. Service: Great service and very nice pool bar. Cleanliness and maintenance: A bit rough and the elevator was not clean, oil was dripping from the top. Room: Very comfty, but sometimes noise. Wifi: Terrible, doesn't work for nobody.
Stayed 2 nights in Feb 2018
Response from Fabiana on Apr 13, 2018
Thank you very much for your comment. It is very important for us to know your opinion and thus be able to improve in certain aspects such as the internet. Best regards.

2/10 Terrible

Verified traveller

Liked: Staff & service
Air condicion never get cold internet very weak
Worst best western ever been will never ever recomende anyone
Stayed 3 nights in Jul 2017
Response from Javier Kuo on Jul 31, 2017
Dear Guest, We are sorry you were not happy in the city of Iquitos, we remaind you that here the internet is very basic and no 4G or even a 3G and coneccion it is very poor in the whole area of the city. Best Regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iquitos Stay
The hotel was situated in a good part of Isquitos, a short walk to the square and the waterfront with restaurants. The tour company inside the hotel was great and organised a day trip in to the Amazon. The room was clean and air conditioned but the air conditioning didn't get to cold but was a lot better than outside. The staff were very friendly and helpful. They even organised to drive us to the airport.
Stayed 3 nights in Jul 2017
Dear Guest, We are very pleased to know that you enjoyed our hotel and that you are pretty satisfied with our service Finally we would like to tell you that your opinion helps us encourage ourselves to offer a better service every day. Best regards, Kuo Javier General Manager

6/10 Okay

Verified traveller

Nice hotel in the city of Iquitos
Difficult to sleep with the loud music coming from the pool area.
Stayed 3 nights in Jun 2017
Response from Javier Kuo on Jul 8, 2017
Dear Guest Thank you for your comments and for sharing your Best Western Plus experience with other travelers. We are very pleased to know that you enjoy our hotel. We are sorry you could not sleep well for the loud music, it is good to know your concern, so we can fix that issue. Best regards, Kuo Javier General Manager

8/10 Good

Alina, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service Is good, all employees are kind.
The hotel have a good location, the quality of service and rooms are enough co fortable to spent short vacations in Iquitos.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A booking nightmare
After we arrived at the hotel the first night the man behind the counter could not find our Expedia reservation that I had had for two days. We had to hassle and haggle just to keep the price that we got from Expedia. The second time we stay there we had to wake him up from sleeping behind the desk to again him not having our reservation. I am again we have to hassle and haggle our price that we got through Expedia. After settling on a price he called my wife A day later and stated that we needed to pay more and that his boss was taking money from him because he didn't charge us enough. What kind of hotel is this? Just felt harassed the entire time and our room wasn't even clean when we got there. the only thing I can say that is nice is the bed was comfortable.
Response from Tedy on Dec 17, 2016
Gracias por su comentario, y pedimos disculpa por el actuar del recepcionista, nuestro interes siempre es de atender bien a nuestros huespedes y por eso el Hotel a entrado en la adecuacion a la cadena BEST WESTERN PLUS, para poder brindar una mejor atencion y comodidad a nuestros clienetes, esperamos poder volver atenderle y descubra nuestro cambio, gracias

6/10 Okay

edward

Disliked: Property conditions & facilities
Budget stay with caution
They try hard. Wifi was on and off. Frequent power outages. There was a storm, my room was ok but friend next door had a big leak and room was soaked. Staff did what they could. Don't expect too much.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Definitely not a 4 star hotel
This is far from a 4 star hotel - on a good day when the hot water is working it would be a stretch to give it 3 stars. Simple things like the bedside lamps have been ripped off the wall, so you have to find your bed in the dark or use your phone as a light...At night they turn off the the lights in the corridors of the hotel and even in the reception, so good luck to you if you want to move around at night...Extremely over-priced for what is on offer, though in saying that this is most likely one of the better options in Iquitos (this city is a bit of a dive but there are some cool activities to do nearby so still worth taking a visit). The included breakfast is a joke - don't expect to be impressed....The pool area with bar is nice, though I would say for the travellers wanting an early night this may not be the place for you....the music at the pool area is played loudly until 11pm....
Response from Tedy on Dec 17, 2016
Lamentamos, que ha tenido una mala experiencia con nosotros y agradecemos su comentario,y nos permitira mejorar en nuestros servicios y comodidad, para esto el Hotel se esta adecuando a la cadena BEST WESTERN PLUS, que nos permitira mejorar nuestros servicios y comodidad del hotel, esperamos que vuelva a visitarnos y compruebe nuestro cambio

10/10 Excellent

CARLOS ALBERTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicacion y atencion exelente
Muy buena atencion y ubicacion previlegiada
Stayed 1 night in May 2021
Response from TEDY VASQUEZ on May 14, 2021
Gracias por sus comentarios, esto nos ayuda a seguir trabajando para mejorar nuestros servicios cada dia, que a pezar que el Covid-19, nos ha dejado, un empezar de nuevo, estamos trabajando ahora para lograr nuevamente cumplir con las espectativas de nuestros huespedes, esperamos un pronto retorno

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Tedy on Mar 15, 2021
No tenemos registro

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Muy bien
Stayed 3 nights in Feb 2020
Response from TEDY on Feb 7, 2020
Gracias por sus comentarios, esto nos ayuda a seguir mejorando nuestros servicios, esperamos que vuelva pronto

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Tedy on Jan 21, 2020
Gracias por sus comentarios, speramos que vuelva pronto

10/10 Excellent

Ani, Lima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente servicio, donde todos lo que solicitaba se me facilitaba. Gracias por tanta amabilidad y buena atención,
Stayed 1 night in Jan 2020
Response from TEDY on Jan 13, 2020
Gracias por sus comentarios, esto nos ayuda a mejorar cada dia nuestros servicios y estamos contentos de haber cumplido con sus expectativas y esperamos su pronto retorno

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Para ser 4* muy baja calidad y servicio. Hiceron pasar un momento incomodo teniendo que intervneir el dueño para solucionarlo.
Stayed 5 nights in Dec 2019
Response from Tedy on Jan 6, 2020
Gracias por sus comentarios, esto nos permite trabajar para mejorar nuestros servicios, estamos apenados por no haber cumplido sus espectativas, pero le aseguramos que estamos trabajando para ser mejores, esperamos tener la oportunidad de volver a servirle nuevamente

4/10 Poor

javier

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Estadia corta en Iquitos
El hotel tiene una ubicación razonable, muy cerca al malecón y una piscina 24 horas, sin embargo la calidad y diseño de la irracionable no es lo mejor, muy pequeña, el baño algo incomodo. Sobre el desayuno bufet para lo que se paga no es lo suficientemente variado y la calidad muy mala.
Stayed 1 night in Nov 2019
Response from Tedy on Nov 27, 2019
Gracias por sus comentarios y lamentamos no haber llenado sus espectativas, pero debemos manifestar que nuestra piscina tiene 250 m3 de agua y es la piscina mas grande de cualquier hotel de Iquitos, y sobre el desayuno ofrecemos americano, y se le ha brindado desayuno buffet, sin embargo estamos tomando en cuenta sus comentarios para mejorar nuestros servicios, esperamos que vuelva pronto

8/10 Good

Luis

Liked: Cleanliness, staff & service, room comfort
La atención del personal del counter del hotel, muy amable (check in, check out y absolución de consultas. La habitación, confortable y el baño limpio.
Stayed 3 nights in Oct 2019
Response from Tedy on Nov 1, 2019
Gracias por sus comentarios, estamos contentos de saber que disfruto su estadia, esto nos permite seguir mejorando cada dia nuestros servicios y esperamos que vuelva pronto

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Kiva uima allas. Muuten hieman nuhjuinen. Henkilökunta ok.
Stayed 2 nights in Oct 2019
Response from Tedy on Oct 24, 2019
Kiitos kommentteistasi. Tämä auttaa meitä oikaisemaan ja parantamaan palveluitamme. Toivomme palaat pian takaisin

8/10 Good

Lauco

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Tedy on Oct 18, 2019
Gracias por sus comentarios, esto nos ayudra a seguir trabajando para mejorar cada dia nuestros servicios, esperamos que vuelva pronto

2/10 Terrible

ivan

Disliked: Cleanliness, property conditions & facilities, room comfort
Decepcion
La piscina cochina, señal de wifi baja y el área del desayuno muy pequeño, no lo recomiendo
Stayed 3 nights in Jul 2019
Response from Tedy Vasquez on Aug 6, 2019
Gracias por sus comentarios, esto nos ayuda a mejorar cada dia nuestros servicios, sin embargo debemos decir que nosotros NO brindamos NI garantizamos el servicio de wifi, por que el servicio en la ciudad es muy mala, y en cuanto al comedor contamos con dos areas para desayuno, un comedor pra 50 px y el otro para 150 px dependiendo de la ocupabilidad del hotel, y nuestra piscina recibe el mantenimiento de 3 veces a la semana de acuerdo a las normas de salubridad, sin embargo estamos tomando nota de su comentario y trabajando para mejorar nuestros servicios, esperamos que vuelva pronto y note los cambios

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel
Buen Hotel , personal amable , habitación cómoda , con todo lo que se necesita , desayuno bueno
Stayed 3 nights in Jul 2019
Response from Tedy Vasquez on Aug 6, 2019
Gracias por sus comentarios, esto nos ayuda para seguir mejorando cada dia y corregir algo que esta mal, para dar un servicio de calidad, espeamos que vuelva muy pronto

8/10 Good

Valeria

Liked: Cleanliness, staff & service, room comfort
Estadía de una noche
El Hotel cumple para ser 3 estrellas. Está bien ubicado y el personal es muy amable.
Stayed 1 night in Jul 2019
Response from TEDY on Jul 25, 2019
Gracias por sus comentarios, esto nos ayuda a seguir trabajando para dar un buen servicio cada dia, esperamos que vuelva muy pronto

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from Tedy on May 26, 2019
Gracias, Lamentamos, no saber, que es lo que le parecio mal de nuestro hotel y poder corregir, por que sus comentarios nos hubiera ayudado de mucho y tampoco se identifica lo que nos preocupa mucho de no saber si estuvo o no en nuestro hotel

4/10 Poor

Liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy poco simpáticos y el hotel es viejo. Apesta a humedad, a moho.
Stayed 3 nights in May 2019
Response from TEDY VASQUEZ on Jun 13, 2019
Gracias por dedicar su tiempo a nuestro hotel, pero sus comentarios NO estan acorde a nuestro hotel, primero por que nuestro hotel tiene recien 6 años, segundo que nosotros damos la oportunidad a los huespedes que si al ingresar NO esta satisfecho con su habitacion o el hotel, le garantizamos la devolucion de sus dinero, para que opte de elegir otro Hotel, sin embargo usted NO manifesto ningun inconveniente en su estadia, creemos que sus comentarios s para otro hotel, sin embargo seguimos trabajando para mejorar cada dia y esperamos su visita PRONTO

10/10 Excellent

SILVIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atencion
Cuando llegue tenía un problema con la habitación que fue solucionado de inmediato por el Gerente de operaciones, muy amablemente él personalmente me acompañó y soluciono el problema de habitación.
Stayed 2 nights in Mar 2019
Response from Tedy Vasquez on Mar 23, 2019
Gracias, esperamos que vuelva muy pronto

10/10 Excellent

Cristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from tedy on Mar 17, 2019
Gracias por su calificacion, esperamos que vuelva pronto

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio y las habitaciones limpias, buena localización pero hay que mejorar el acceso a internet.
Stayed 2 nights in Jan 2019
Response from TEDY on Jan 21, 2019
Gracias por preferirnos, y su opinión para nosotros es muy importante, lamentablemente el Internet en Iquitos es de baja calidad y NO garantizamos este servicio, le esperamos pronto

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasé super
Me divertí mucho con la fiesta que organizó el hotel para Año Nuevo. La comida etuvo muy buena y la música mejor.
Stayed 2 nights in Dec 2018
Response from Fabiana on Jan 6, 2019
Gracias por sus comentarios, esto nos compromete a seguir mejorando para servirles mejor

2/10 Terrible

Fredy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo Hotel....mala experiencia
Pésimo...muy mala experiencia...la recepcionista nada amable hasta irrespetuosa..los tomacorrientes rotos fuera de su sitio lo cual es un peligro para el huésped.....lavaderos de los baños rotos, focos quemados tanto en la habitación como en el pasillo...el agua de la piscina se nota sucia por ese motivo no me atreví a bañarme.....en fin .....NO lo recomiendo hay muchos hoteles con mejor servicio, Hoteles.com no deberían tenerlo ni siquiera en su lista....pronto publicare las fotos de lo que menciono...Primera y ultima vez que me hospedo en ese hotel
Stayed 2 nights in Dec 2018
Response from Tedy on Dec 13, 2018
Estimado Fredy; sus comentarios nos ayudan a mejorar nuestros servicios, sin embargo este comentario NO concuerda con nuestro Hotel y nos gustaría nos indique fecha, habitación que le dieron y nos parece que es muy exagerado de su parte que todo encontró mal, y corregiremos cualquier error con la intención de mejorar nuestros servicios y tener una nueva oportunidad de servirle

8/10 Good

felipe

Liked: Staff & service
Ok hotel, just ok
Stayed 1 night in Mar 2018

8/10 Good

Juan Pablo

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Mala Atencion
El hotel es bonito en general, pero el personal deja mucho que desear, no conocían de Hoteles.com , no tenían mi reserva y me quisieron cobrar cuando ya lo había pagado por la pagina.
Stayed 1 night in Dec 2017
Lamentamos mucho la mala experiencia que pasó, mil disculpas por los inconvenientes, revisaré que paso con su reserva, ya que todas las reservas se crean apenas caen a la pagina web, muchas gracias por dejarnos saber lo que pasó, sus comentarios nos ayudan a mejorar, Alejandro Ferrer

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel e instalaciones, conexión Wifi pésimo
Stayed 1 night in Sep 2017

8/10 Good

ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente precio servicio
Bueno el servicio al cuarto Cuarto con olor a humedad, estaba cerca a la piscina Buena ubicación del hotel Bueno el precio , no cobran impuesto
Stayed 4 nights in Aug 2017
Estimado Huésped Gracias por sus comentarios y por compartir su experiencia Best Western. Nos complace saber que superamos todas sus expectativas. Lo esperamos pronto en nuestro hotel, donde serán bienvenidos. Saludos cordiales, Kuo Javier General Manager

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen Hotel para Iquitos
Excelente opción para la Iquitos. La zona de la piscina / bar es buenaza. Podrían mejorar mucho la calidad del desayuno buffet pero es aceptable.
Stayed 2 nights in Aug 2017
Estimado Huésped Gracias por sus comentarios y por compartir su experiencia Best Western. Nos complace saber que superamos todas sus expectativas. La esperamos pronto en nuestro hotel, donde serán bienvenidos. Saludos cordiales, Kuo Javier General Manager

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
El hotel esta bien ubicado y siempre nos trataron con amabilidad. La atención en la piscina fue muy buena. La habitación estuvo de primera.
Stayed 2 nights in Aug 2017
Estimado Huésped Gracias por sus comentarios y por compartir su experiencia Best Western. Nos complace saber que superamos todas sus expectativas. La esperamos pronto en nuestro hotel, donde serán bienvenidos. Saludos cordiales, Kuo Javier General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2017
Dear Guest; Thank you very much for sharing your comments with us and we hope you give us the chance to show you our improvement in quality service next time. Best regards, Kuo Javier General Manager

6/10 Okay

Daniel, Lima

Disliked: Cleanliness
Hotel promedio
Las instalaciones buenas, pero falta una limpieza a fondo de la habitación. Detrás de la cama había telas de araña. El aire acondicionado le faltaba gas, no enfriaba mucho. La piscina necesita renovar todo el revestimiento, por más que la limpien siempre da la apariencia de estar sucia. El desayuno muy bueno, pero hay que cuidar que estén merodiando moscas, hormigas y arañas. No es tan agradable comer con esos vichos y sobre todo en la selva.
Stayed 9 nights in May 2017
Response from Javier Kuo on Jul 22, 2017
Buenos dias Estimado Daniel, Gracias por sus comentarios y por compartir su experiencia Best Western, lamentamos que su experiencia en la selva no haya sido de lo mas placentera en general, el calor y los insectos son molestos para todas la personas que visitan por primera vez la selva, pero lo esperamos en el hotel en su próxima visita. Kuo Javier General Manager