Lounge
Check availability

Reviews of Ida's Motel & Restaurant

2.5 out of 5
Ida's Motel & Restaurant
Mile 1202 Alaska Highway, Beaver Creek, YT

Reviews

5.4
Rating 10 - Excellent. 8 out of 131 reviews" "
Rating 8 - Good. 28 out of 131 reviews" "
Rating 6 - Okay. 34 out of 131 reviews" "
Rating 4 - Poor. 29 out of 131 reviews" "
Rating 2 - Terrible. 32 out of 131 reviews" "

6.6/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Apr 2024
Response from Idas management on Apr 17, 2024
Thank you Earl!

2/10 Terrible

Ruth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, owner hung up on us on the phone, we talked to Expedia and they called and he hung up on them . We made an error with the booking and simply wanted to see if there was something we could do, he would not even entertain a conversation. You should never, ever stay at this property. Sleeping in the car is a better option.
Stayed 1 night in Sep 2023
Response from D.K on Oct 26, 2023
We are closed since Sept 30 2023 no one stay with us on that name. So this is fake review

6/10 Okay

Lanis

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room smelled very moldy, especially the bathroom. Our reservation was for three adults, but there were oily two bath trowels and two glasses in the room.
Stayed 1 night in Sep 2023
Response from daljeet dhillon on Sep 30, 2023
were sorry you were unhappy ,we will work to fix the issues you experienced..

6/10 Okay

Jeremy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad smells
Black fingerprints all over the walls. Old bits of food in the carpet. Uncomfortable bed and pillows. Refrigerator unplugged and closed on arrival - horrible smell. Room itself smelled like mildew and bad air freshener. Air freshener was one of the little pine tree car fresheners
Stayed 3 nights in Sep 2023
Response from daljeet dhillon on Sep 30, 2023
were sorry you were unhappy ,we will work hard to fix the issue you experienced. thanks for letting us know.

2/10 Terrible

Elana

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from daljeet dhillon on Sep 27, 2023
we appreciate your feedback.

10/10 Excellent

Sonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from daljeet dhillon on Sep 24, 2023
thanks for staying with us . we appreciate your feedback.

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell of smoking in non-smoking room.
Stayed 1 night in Sep 2023
Response from daljeet dhillon on Sep 18, 2023
we were sorry you were unhappy .we will fix the issue you experienced thanks for letting us know.

8/10 Good

Joni

Liked: Cleanliness
No frills, but basics included. Comfy bed, hot water, tasty burger. Good to have a safe place to stay the last town before the border. Coffee, bfast not included. Not much to do in the town
Stayed 1 night in Sep 2023
Response from daljeet dhillon on Sep 8, 2023
Thanks for staying with US, we appreciate your feedback.

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a no frills establishment, but it is comfortable, warm, dry, in relatively good repair, the staff is friendly, and accommodating.
Stayed 1 night in Aug 2023
Response from daljeet dhillon on Aug 28, 2023
thanks for staying with us. we appreciate your feedback.

6/10 Okay

Roberto

Stayed 1 night in Aug 2023
Response from Daljeet on Aug 27, 2023
Thanks for your feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
HORRIBLE CUSTOMER SERVICE
I have never had such horrible customer service in my life! Stay away at all costs! This is the rudest women I have ever had to deal with! I recently had a coach travelling through the area with a group of athletes and stopped in there very late and was exhausted and needed to rest. When he stopped, it was closed and lacked any noticeable signage. He was forced to continue his journey without the intended break. We still got charged. I called the women to explain the situation and asked for a refund. Well holy efff! This woman starts yelling at me on the phone and calling me a liar, keeps yelling and then hangs up on me! As someone who regularly sends staff to the area and is familiar with the Yukon community, I am appalled by the behaviour exhibited by this owner. The complete lack of respect and decency shown to a paying customer is beyond comprehension. It's disappointing to see such disregard for business ethics and common courtesy. I implore the management of this establishment to reflect upon their customer service practices. Treating customers with respect and understanding is the cornerstone of any successful business. Regrettably, this incident has compelled me to sever any potential business ties with this establishment in the future. In summary, the treatment I received from this establishment's owner was shockingly disrespectful and unprofessional. My experience serves as a cautionary tale for anyone considering doing business with them. Just WOW! Grab some sense!
Stayed 1 night in Jul 2023
Response from daljeet dhillon on Sep 15, 2023
false review can you showed us your booking number or any proof you had booking with us, if you have courage use your name dont post Anonymous.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Daljeet on Aug 27, 2023
Thank you for staying with us .we appreciate your feedback.

8/10 Good

George

Stayed 1 night in Aug 2023
Response from daljeet dhillon on Sep 8, 2023
Thanks for staying with us. we appreciate your feed back.

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly. Clean, functional and convenient.
Stayed 2 nights in Aug 2023
Response from daljeet dhillon on Aug 12, 2023
Thanks you for staying with us. we appreciate your feedback.

2/10 Terrible

Robert

very nice lady who runs it. Very unsanitary and smells worse than anything I have ever smelled
Stayed 1 night in Aug 2023
Response from daljeet dhillon on Aug 3, 2023
We appreciate your service, and your input.

2/10 Terrible

Karl

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
No pet option when booking. At checking clerk was very rude. Would not allow our dog to sleep outside our door. Said they were full and people had allergies. We were on second floor, which was empty but for us. We were outside and were told to put him in the vehicle. I do not recommend.
Stayed 1 night in Jul 2023
Response from daljeet dhillon on Aug 3, 2023
Sorry we dont allow pets.

2/10 Terrible

Susan

Travelled with family, Travelled with pets
Owners were horrid people. Would never stay there again.
Stayed 1 night in Jul 2023
Response from daljeet dhillon on Jul 30, 2023
thank you.

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, dated, dilapidated, not run like a busines
The restaurant was shut down by the health inspector. The lady at desk didn’t even know how to find a reservation place is run down, and I would not recommend it to anyone.
Stayed 1 night in Jul 2023
Response from daljeet dhillon on Jul 30, 2023
location is in remote area . we will work to fix the issue.thanks

6/10 Okay

Carie

Stayed 1 night in Jul 2023
Response from daljeet dhillon on Aug 12, 2023
thanks for your feedback.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people. Sound accommodations. Extremely good location on the Alaska Highway.
Stayed 1 night in Jul 2023
Response from daljeet dhillon on Jul 30, 2023
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Sara

Stayed 1 night in Jul 2023
Response from daljeet dhillon on Jul 30, 2023
Thank you for staying with us we appreciate your feedback.

6/10 Okay

Nadya

Stayed 1 night in Jun 2023
Response from daljeet dhillon on Jul 1, 2023
thank you for your feedback.

2/10 Terrible

Sung hwan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from daljeet dhillon on Jun 3, 2023
Thank you for your recent stay with us. we appreciate your feedback.

6/10 Okay

Francisca

Business traveller
Okay for overnight rest while traveling through.
Stayed 1 night in May 2023
Response from daljeet dhillon on Jun 3, 2023
Thank you for your recent stay with us. we appreciate your feedback.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Laughable ameneties
Laughable ameneties. Paid nearly $170 and there was no fridge, no microwave, not even a coffee pot. The internet was working for maybe the first 30 minutes and then nothing. For that price they could have atleast put a $20 coffee pot in the room and made sure the internet works.
Stayed 1 night in Sep 2022
Response from daljeet dhillon on Sep 23, 2022
sorry guest we never advertising for microwave and fridges or coffee pots in the rooms please when you made the reservation read the properties details first person ignored the detail's when they want the room desperately.

2/10 Terrible

Beatrice

Stayed 1 night in Sep 2022
Response from daljeet dhillon on Sep 16, 2022
sorry for the inconvenience. we will share with a staff.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again. Rooms were dirty and had a horrible smell. Worst motel I have ever stayed at.
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Sep 10, 2022
sorry for the inconvenience .we will share with our staff.

2/10 Terrible

David T.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ad for this property is basically a lie. No ice, no restaurant operating, No Coffee fridge in room did not work Carpet dirty -sheets torn- old. Gaps in door let bugs in..
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Sep 1, 2022
sorry there is no lie ,everything is explained on the website .the hotels located on the remote site ,due to the shortage of the staff we have to close the restaurant early. we never advertised for the coffeemakers are in the room.

4/10 Poor

Lucas

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 23, 2022
Thanks for staying with us we appreciate your feedback.

4/10 Poor

Abdul

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Thanks for your feedback.

2/10 Terrible

sat lee

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water and heater at night time. Bed sheet is dirty and mattress is soft
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Thanks. We will share with our staff.

2/10 Terrible

Kent

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, fitted sheet so small it completely came off bed, no Wi-Fi and you have no business even offering this place. Could not sleep and left in the middle of the night. Would like a refund
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Thanks we will share with our staff.

2/10 Terrible

Gregory

Disliked: Staff & service, amenities, property conditions & facilities
No heat in room
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Sorry it's summer time we don't turn on the heat in summer .

4/10 Poor

Shelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Thanks for your feedback.

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beyond critic. The room had the feel and smell of an old closet at grandma’s house …. neglected and in disrepair. The bed was covered in pet hair, 1990’s tv didn’t work, stains and warped floor coverings, broken shower curtain, nearly no water pressure, etc. Zero amenities yet expensive. Probably one of the worst rooms/hotels I’ve stayed in years. Staff were nice and friendly though! If you’re desperate, have a sleep sack, and won’t mind spending a lot of money for this experience, you’ve found your hotel.
Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Sorry that's how you feel our rooms are best on the highway new rooms only 6 years old unless you have a pet . pet goes in older rooms. You can check our website ..please before you book the room please visit our website.

2/10 Terrible

Linda

Stayed 1 night in Aug 2022
Response from daljeet dhillon on Aug 20, 2022
Thanks for your feedback.

4/10 Poor

John

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Aug 20, 2022
Thanks gor your feedback.

2/10 Terrible

Rachel

Stayed 1 night in Aug 2022

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness
It is an old building in a one horse town. Matt Dillion, the owner offers clean rooms and not much else. Across the street is buckskin Betty’s, the only game in town. After 5 or more hours of dust and gravel, it might be considered an oasis. Best feature by far, were the road construction crews that called it home during the week. Small store that sells gas, Canadian whiskey and beer, as well as a few other things. For a one horse town, a real gem.
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Aug 20, 2022
thanks for staying with us. we really appreciate your feedback. Yes it is a small community .

2/10 Terrible

Douglas

Stayed 1 night in Jul 2022

6/10 Okay

Antonio

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The room itself was not bad. I was not pleased that we asked for a room with two beds because my wife and I have our a 15 year old, and they tacked on additional $20 Canadian charge because we have “a third person.” We did not ask for a cot or any other concession, we used the 2 beds already in the room. I guess we could’ve lied and said they were only two of us but we don’t do that. The restaurant referenced in the title is also closed permanently. They need to stop advertising having a restaurant because it is not true. Not a bad stay but I won’t stay there again given there are two other local options.
Stayed 1 night in Jul 2022

8/10 Good

Tien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is good if you stay there for one night. The bed is good and the room is clean but fridge doesn’t work and no microwave. No internet (so weak that you can’t use)
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Aug 20, 2022
thanks for staying with us. we really appreciate your feedback. Sorry the hotel location is in remote area it could be the satellite issue.

6/10 Okay

Rob

Travelled with family
Liked: Room comfort
Rustic and reasonably priced
friendly staff, old property, nice considering age.
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Jul 25, 2022
Thank you. we appreciate your feedback.

8/10 Good

Sanford

Liked: Cleanliness, amenities, property conditions & facilities
I didn't have the highest expectations but was pleasantly surprised. The room was clean and beds were comfortable. Just fine for an overnight while driving the Alcan.
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Jul 25, 2022
Thank you .we appreciate your feedback.

8/10 Good

Tully

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Jul 25, 2022
Thank you .we appreciate your feedback.

8/10 Good

Phyllis, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An efficient motel. We had a comfortable night there.
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Jul 25, 2022
Thank you .we appreciate your feedback.

8/10 Good

Margot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were grateful to find a room on Canada Day weekend. The gentleman who checked us in was polite and efficient. The room was basic but clean.
Stayed 1 night in Jul 2022
Response from daljeet dhillon on Jul 25, 2022
Thank you. We appreciate your feedback.

10/10 Excellent

DeAnna

Stayed 1 night in Aug 2021
Response from daljeet dhillon on Aug 20, 2022
Thanks for your feedback.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!!
Called earlier knowing we’d get there after hours due to Covid testing issue to cross the border. We had to wake someone to get our room. He did say we could change rooms if we weren’t happy, but it was 1:00 a.m., and we were only staying until the morning. The room reeked from mold. And despite the ‘sanitized’ wrap around the toilet seat/lid, it was clearly not sanitized because you could see diarrhea residue on the rim. I travel with disinfecting wipes which further showed the lack of cleaning. And on this particular lengthy trip, I brought sheets and pillows. The sheets on the bed were stained. We stripped them off revealing an even more stained mattress cover. The mattress itself looked to be 20-30years old by the cover pattern. Above the bed was a thermostat which didn’t do anything. It was a cool night and we’d the window to try to air out the room (didn’t remove the smell). The only heat was the bathroom heater on a 15 minute timer. To top it off I noticed I was charged a higher rate than my Hotels.com email showed. The next morning, I mentioned to the same man who checked us in that the room really needed attention to deal with the smell and he said we should’ve asked for another room. Given the overall condition, I can’t imagine a better room exists there. I pointed out the overcharge and had to argue with him until he finally made a phone call to someone else and received a refund of the overcharge. If the hotel had been decent, I wouldn’t have even asked.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was hard, shower curtain was disgusting, refrigerator didn't work...you'd think for the price we could have gotton some ice. Next time we'll stay at 1202 fas gas across the street. Went there after checking out and she was amazing and helped us out!
Stayed 1 night in Aug 2021
Response from daljeet on Aug 24, 2021
thanks