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Pool rules are ridiculous. Kids shouldn’t have 2 be kicked out every night at 6:00. Also the lazy river is made to keep floating around in the circle not for people to stand there blocking it all up that you can’t pass in the rafts. Also don’t think it’s fair that people in the cabanas can hold onto their rafts all day long even though they not using them. Leaves people who want to float around and chill in the lazy river without rafts. Rule should be if you are not in the lazy river using them then you can not hold on to the raft. And if you want to stand in place in the water go in the pool not block up the lazy river that’s made to keep flowing around.
The elevator floors were filthy with garbage on the floors. The front desk staff is pokey and clueless. The room was nice, same with the pools. While we were at the pool, House keeping brought towels but forgot to shut the room door completely. Luckily nothing was missing since our belongings were in there.
I did not like that there was no microwave or refrigerator in the room and the toilet was very low to the floor and the water when you shower smelled like chlorine
jack
Stayed 2 nights in May 2024
6/10 Okay
Carolyn
Travelled with partner
May 19, 2024
Liked: Staff & service
The staff at the front desk are pretty rude, like we are troubling them at check in... The prices of the rooms are outrageous, I remember a Saturday night was just about 120.00 it's doubled and charges a resort fee now...should at least get a breakfast voucher from the grill for that price. I love the remodeling and the staff everywhere else was great!
In room 1114,April 1,remote control was dirty,housekeeping replaced it which was good,the ice machine was not working and now trying to call customer service to see if I was charged twice but I can't get in contact with the right people once Im transferred from reservations,the phone just rings,their also doing construction work
cedrica
Stayed 1 night in Apr 2024
4/10 Poor
Morris
Travelled with partner
Apr 9, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Staff had a smug/ abrasive attitude. Every employee we came across. Only one smile from an employee and that was when we were checking out.
Room had various stains on the chairs and couch. Obvious vomit and other bodily excretions.
There were nut shells on the side of the bed and under the curtains. I doubt the room was vacuumed.
Even though it was a smoking room the room smelled ok. I’ll give them that.
I was nervous when I saw the stains because they took a $112 security deposit for a $77 night stay. Was relieved when I got $98 of it back a few days later.
Them taking the security deposit turned me off from gambling there. (Was expecting to pay under 100’dollars for the room not 200)
The abrasive employees led us to eat off property on the way to island view casino to gamble a little.
Expected to pay $77 for a room not $91. Was out $200 dollars for the night didn’t get $98 of the deposit back until after we checked out a few days later. (Again went back to island view to gamble again when we got the deposit back. If yall wouldn’t have taken the deposit I would’ve gambled there.)
So I recommend island view casino over this place.
Better budget place is treasure bay. They’re a tad dodgy at treasure bay but at least they’re nice and clean.
I moved to the coast a few years back. I’ve stayed at and or gambled at almost every casino on the coast.
This was the first place I didn’t feel wanted and felt like I had my integrity questioned.
Room was clean but old and needed a paint job. Bathroom was old and extremely dated. Drawers in the chests kept flying open by themselves. It was a nice view of the back bay.
Charles
Stayed 1 night in Mar 2024
8/10 Good
keith
Mar 19, 2024
keith
Stayed 1 night in Mar 2024
8/10 Good
Patrick
Travelled with family
Mar 14, 2024
Liked: Staff & service
The casino seemed old and unkept. The hot water in the room’s was way too hot. It actually steamed when it came out. I’d be surprised if you don’t get sued over scalding someone if you don’t correct the temperature.
They were doing some construction inside the front enterance so you had to walk around all the workers and equipment. Had some cleaniness and maintence issues. Let the front desk girl know and she didnt seem fazed by what i mentioned to her. Safety was the security lock was broken, stains on floor (red) food some unknown object on floor i wasnt touching and some type of blood or something on sheer curtains. Didnt see some of the stuff until we checked out as we we not in room much. The ac was turned way down (65) and still felt very warm in the room. For the price it would have been worth paying if the room wasnt as bad.
There is absolutely no customer service at this hotel. The coffee shop staff are unable to make a decent cup of coffee and do not apologize for this. Instead, they think it is funny to tell their customers to there is no half and half for their Starbucks coffee which was so strong and thick that I couldn’t drink it. They couldn’t make change for $100 bill. This is a casino! I couldn’t charge it to my room as I needed an ID? Most hotels verify by checking name to room number. They wouldn’t or couldn’t do that.
Also my bedsheets had an orange stain on them and I had to strip my bed late at night. This just isn’t a nice place to stay in Gulfport.
nancy
Stayed 1 night in Feb 2024
10/10 Excellent
Robyn
Feb 19, 2024
Liked: Cleanliness, staff & service
It was perfect for an overnight getaway. There is some construction going on but it doesn't really interfere with anything
Robyn
Stayed 1 night in Feb 2024
6/10 Okay
David
Feb 18, 2024
Outdated and limited restaurant choices during the week.
Some associate had a key and walked right into my room in the early morning hours and scared me to death!! Why, he had a access key is beyond me! I will not stay in the hotel ever again !! I was afraid for my life and safety
Margo
Stayed 1 night in Feb 2024
8/10 Good
Kristy
Business traveller, Travelled with partner, Travelled with group
Feb 7, 2024
Liked: Cleanliness, staff & service, amenities
Need some upgrades in rooms. Particular bathtub had rust areas