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Reviews of Hotel Izán Puerta de Gredos

4 out of 5
Hotel Izán Puerta de Gredos
Carretera de Los Llanos s/n, Barco De Avila, Avila

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 116 reviews" "
Rating 8 - Good. 47 out of 116 reviews" "
Rating 6 - Okay. 9 out of 116 reviews" "
Rating 4 - Poor. 6 out of 116 reviews" "
Rating 2 - Terrible. 1 out of 116 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shareen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Izán Puerta de Gredos on Jun 2, 2023
Muchas gracias. Es muy importante para nosotros.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Stayed in the rooms for a family of five. It was nice. The water was warm and the jet tub worked well. We did not eat at the restaurant but went into town for dinner and our breakfast we brought back and put in the fridge. Only stayed one night but it was nice.
Stayed 1 night in Mar 2023

4/10 Poor

Caio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool and the jacuzzi was not working
We booked this hotel just because of the swimming pool and the jacuzzi. We were looking for the experience and the view from the jacuzzi to the mountains. We were told in the reception of the hotel that they were both not working. We would probably book another place if we knew this in advance. We also spoke with other guests in the hotel who booked for the same reasons and were told only in the hotel, they even tried to cancel their reservations, but the hotel did not allow them. I would recommend the hotel to remove the pictures from the website, they should be back to the website when they are open again. I believe we should get a part of the money back or a total refund.
Stayed 1 night in Mar 2022

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Staff & service
Nice place but
Beautiful place, food and service not the same quality
Stayed 1 night in Sep 2021
Response from HOTEL PUERTA DE GREDOS on Oct 12, 2021
Buenas tardes. Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos. Un cordial saludo.

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice retreat in a beautiful location
Beautiful location. The grounds are attractive with a feeling of being in the countryside. There was a wedding happening when we arrived :-) live music but didn’t hear anything from our room. Attractive lobby area (though didn’t actively get a chance to use it). Views are lovely. Room a bit dark but in the heat of Summer very welcome. We had a duplex for a family with sofa bed downstairs and a separate bedroom upstairs where the bathroom is located. We only stayed one night - very comfortable (aircon) and well appointed. Bathtub is described as a jacuzzi tub but it is a small rectangular one not a big corner jacuzzi tub - just to set correct expectations :-) Breakfast was one platter of a continental style brought out (though you could ask for extra). Decently adequate, good croissants and pan con tomate! We dined at the restaurant. It was just ok and for sure overpriced for what it was. Dining room is modern but with little ambience… Nd sadly no outdoor area to eat which would have made all the difference. There are probably better places to eat at the nearest town but for proximity to hotel room/bed it was our best option. Pool is an extra cost (€6 per person) and you need sandals and a swim cap. We opted not to use it as it wasn’t worth it. The area is full of natural swimming holes in the river Tormes, we found one with a mini beach just minutes from the hotel.(photo)
Stayed 1 night in Jul 2021

8/10 Good

Mariam Valdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service
Great but teerible
Stayed 5 nights in Mar 2021

8/10 Good

Hang Sang

Disliked: Property conditions & facilities
Hotel interior is not well maintained. They moved us around different rooms even we insisted not to because of only a short two nights stay.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and very nice. But the staff were rude and impatient. Sadly, our entire wedding party spent alot of money there and the staff treated us like we were a huge inconvenience to them. No elevators in second building. No help with bags. No bartender in bar. Wait time so slow. Understaffed! Using the pool costs extra per person with a reservation ahead of time.. Crazy! I would not stay here again.
Stayed 2 nights in Aug 2018

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
In a beautiful setting
There were two things that need improving. The first is fundamental. The bed. Worn and hard and you could feel the springs poking through the mattress. There's really no excuse for a poor quality bed in a hotel room . A good night's sleep should be offered as a top priority by hotel managers/owners. I was in room 1206 and both single beds need replacing! The restaurant is a little sad. The decor needs updating, it's lacking in intimate ambience (candles and some low music would set a nice mood) and some more private eating areas would be good.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
hotel needs improvement in facilities , gym, tennis court, spa, wifi in rooms, air conditioning in rooms.

10/10 Excellent

Santiago, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great escape!
Very nice hotel to spend some quality time with your couple in a very relaxing and nice surrounding area without any urban noise. Highly recommended to disconnect from the city live.

10/10 Excellent

Juan José caparrós

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien hotel en medio de la naturaleza. Recomendable al máximo
Stayed 3 nights in Feb 2024

10/10 Excellent

LUIS MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen sitio para descansar con bonito entorno
Stayed 1 night in Jan 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

F.Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Maider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso Hotel
Recomendable 100% alojamiento de ensueño
Stayed 2 nights in Dec 2023
Response from Hotel Izán Puerta de Gredos on Dec 13, 2023
Muchas gracias por su valoración, esperamos volver a verla de nuevo, un saludo.

10/10 Excellent

María Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Henry

Stayed 1 night in Sep 2023

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Luis

Stayed 1 night in Oct 2023

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To muy bien
Stayed 1 night in Sep 2023

8/10 Good

Aurora

Travelled with partner
Liked: Cleanliness, staff & service
The history, The surroundings made It special
Stayed 1 night in Sep 2023

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo correcto. Cena y desayuno bastante bien.
Stayed 1 night in Aug 2023

8/10 Good

Saúl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena estancia y agradable entorno
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Irene

Stayed 1 night in Aug 2023

10/10 Excellent

FERMIN

Stayed 1 night in Feb 2023

10/10 Excellent

Angel

Stayed 2 nights in Jan 2023

10/10 Excellent

li li

Stayed 1 night in Jan 2023

10/10 Excellent

Rebeca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel nos tiene enamorado a los dos. Es nuestro lugar de encuentro que llevamos repitiendo desde hace muchos años.
Response from Hotel Izán Puerta de Gredos on Jan 7, 2023
Buenas tardes. Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos. ¡Esperamos volver a verle pronto! Un cordial saludo.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARA REPETIR
Excepcional. Nos ha sorprendido mucho.
Stayed 1 night in Dec 2022
Response from Hotel Izán Puerta de Gredos on Jan 7, 2023
Buenas tardes. Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos. ¡Esperamos volver a verle pronto! Un cordial saludo.

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luces y sombras
Todo muy bien hasta que fuimos a cenar… un verdadero horror!!! El desayuno bien y el personal muy agradable. Contratamos el Spa, y la verdad que en estas fechas el agua de la piscina debería estar climatizada. El jacuzzi tampoco funcionaba, pero el datáfono para cobrar funcionaba perfectamente…
Stayed 1 night in Sep 2022

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BONITO Y EN UN ENCLAVE PRECIOSO
Stayed 2 nights in Sep 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Andreas Johann

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Natalia

Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
En este momento hay soluciones para eliminar todo lo posible lis plásticos en los embases de aseo y en el bufet del desayuno. El colchón no resultaba cómodo ni la almohada. Una de ellas estaba muy aplastada. La persona de recepción amable. Buena acogida y nos ofreció lnformacion sobre la zona.
Stayed 1 night in Apr 2022

10/10 Excellent

Denis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour d’une nuit en suite Junior. Très appréciable. Très bon restaurant sur place
Stayed 1 night in Jan 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Ana

Stayed 2 nights in Nov 2021

8/10 Good

Cendrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

María de los Ángeles

Stayed 1 night in Oct 2021

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait
Parfait pour visiter el barco de Avila, si vous disposez d'une voiture électrique 3 bornes a disposition
Hall d'entrée de l'hotel
Notre chambre vue sur la montagne
Le batiment
les extensions ou vous avez les suites junior
Stayed 1 night in Oct 2021

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deben mejorar las cenas
Bien, en general. La única pega es la cena, llevábamos media pensión y los segundos platos de la cena, malos y escasos
Stayed 1 night in Oct 2021
Response from HOTEL PUERTA DE GREDOS on Oct 25, 2021
Buenas tardes, Agradecemos sus comentarios, nos ayudan a mejorar. Dpto. Recepción Carretera de los Llanos s/n - 05600 El Barco de Ávila - Ávila T. +34 920 345 171 puertadegredos@izanhoteles.es www.izanhoteles.es

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Hotel y entorno espectacular. El servicio y atención del hotel inmejorable. La pena es que no estaba el spa abierto. Volveremos seguro. Lo recomiendo para eventos y familias.
Stayed 1 night in Oct 2021
Response from HOTEL PUERTA DE GREDOS on Oct 12, 2021
Buenas tardes. Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos. ¡Esperamos volver a verle pronto! Un cordial saludo.