Carretera de Los Llanos s/n, Barco De Avila, Avila
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Stayed in the rooms for a family of five. It was nice. The water was warm and the jet tub worked well. We did not eat at the restaurant but went into town for dinner and our breakfast we brought back and put in the fridge. Only stayed one night but it was nice.
We booked this hotel just because of the swimming pool and the jacuzzi. We were looking for the experience and the view from the jacuzzi to the mountains.
We were told in the reception of the hotel that they were both not working.
We would probably book another place if we knew this in advance.
We also spoke with other guests in the hotel who booked for the same reasons and were told only in the hotel, they even tried to cancel their reservations, but the hotel did not allow them.
I would recommend the hotel to remove the pictures from the website, they should be back to the website when they are open again.
I believe we should get a part of the money back or a total refund.
Caio
Stayed 1 night in Mar 2022
6/10 Okay
Christian
Sep 13, 2021
Liked: Cleanliness
Disliked: Staff & service
Nice place but
Beautiful place, food and service not the same quality
Christian
Stayed 1 night in Sep 2021
Response from HOTEL PUERTA DE GREDOS on Oct 12, 2021
Buenas tardes.
Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos.
Un cordial saludo.
Beautiful location. The grounds are attractive with a feeling of being in the countryside. There was a wedding happening when we arrived :-) live music but didn’t hear anything from our room.
Attractive lobby area (though didn’t actively get a chance to use it). Views are lovely. Room a bit dark but in the heat of Summer very welcome. We had a duplex for a family with sofa bed downstairs and a separate bedroom upstairs where the bathroom is located. We only stayed one night - very comfortable (aircon) and well appointed. Bathtub is described as a jacuzzi tub but it is a small rectangular one not a big corner jacuzzi tub - just to set correct expectations :-)
Breakfast was one platter of a continental style brought out (though you could ask for extra). Decently adequate, good croissants and pan con tomate!
We dined at the restaurant. It was just ok and for sure overpriced for what it was. Dining room is modern but with little ambience… Nd sadly no outdoor area to eat which would have made all the difference.
There are probably better places to eat at the nearest town but for proximity to hotel room/bed it was our best option.
Pool is an extra cost (€6 per person) and you need sandals and a swim cap. We opted not to use it as it wasn’t worth it. The area is full of natural swimming holes in the river Tormes, we found one with a mini beach just minutes from the hotel.(photo)
The property was clean and very nice. But the staff were rude and impatient. Sadly, our entire wedding party spent alot of money there and the staff treated us like we were a huge inconvenience to them. No elevators in second building. No help with bags. No bartender in bar. Wait time so slow. Understaffed! Using the pool costs extra per person with a reservation ahead of time.. Crazy! I would not stay here again.
There were two things that need improving. The first is fundamental. The bed. Worn and hard and you could feel the springs poking through the mattress. There's really no excuse for a poor quality bed in a hotel room . A good night's sleep should be offered as a top priority by hotel managers/owners. I was in room 1206 and both single beds need replacing! The restaurant is a little sad. The decor needs updating, it's lacking in intimate ambience (candles and some low music would set a nice mood) and some more private eating areas would be good.
Cheryl
6/10 Okay
Verified traveller
Aug 11, 2015
Liked: Cleanliness, staff & service
hotel needs improvement in facilities , gym, tennis court, spa, wifi in rooms, air conditioning in rooms.
Very nice hotel to spend some quality time with your couple in a very relaxing and nice surrounding area without any urban noise. Highly recommended to disconnect from the city live.
El Hotel nos tiene enamorado a los dos. Es nuestro lugar de encuentro que llevamos repitiendo desde hace muchos años.
Rebeca
Response from Hotel Izán Puerta de Gredos on Jan 7, 2023
Buenas tardes. Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos. ¡Esperamos volver a verle pronto! Un cordial saludo.
Response from Hotel Izán Puerta de Gredos on Jan 7, 2023
Buenas tardes. Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos. ¡Esperamos volver a verle pronto! Un cordial saludo.
Todo muy bien hasta que fuimos a cenar… un verdadero horror!!! El desayuno bien y el personal muy agradable. Contratamos el Spa, y la verdad que en estas fechas el agua de la piscina debería estar climatizada. El jacuzzi tampoco funcionaba, pero el datáfono para cobrar funcionaba perfectamente…
En este momento hay soluciones para eliminar todo lo posible lis plásticos en los embases de aseo y en el bufet del desayuno.
El colchón no resultaba cómodo ni la almohada. Una de ellas estaba muy aplastada.
La persona de recepción amable. Buena acogida y nos ofreció lnformacion sobre la zona.
Bien, en general. La única pega es la cena, llevábamos media pensión y los segundos platos de la cena, malos y escasos
Rodrigo
Stayed 1 night in Oct 2021
Response from HOTEL PUERTA DE GREDOS on Oct 25, 2021
Buenas tardes,
Agradecemos sus comentarios, nos ayudan a mejorar.
Dpto. Recepción
Carretera de los Llanos s/n - 05600 El Barco de Ávila - Ávila
T. +34 920 345 171
puertadegredos@izanhoteles.es
www.izanhoteles.es
Hotel y entorno espectacular.
El servicio y atención del hotel inmejorable.
La pena es que no estaba el spa abierto.
Volveremos seguro. Lo recomiendo para eventos y familias.
Ana
Stayed 1 night in Oct 2021
Response from HOTEL PUERTA DE GREDOS on Oct 12, 2021
Buenas tardes.
Muchas gracias por su valoración. Es muy importante para nosotros y para el resto de visitantes de nuestro Hotel Izán Puerta de Gredos.
¡Esperamos volver a verle pronto!
Un cordial saludo.