Dear Tara,We sincerely appreciate your detailed review of your recent stay at our hotel. We are pleased to hear that you enjoyed the kindness and assistance of our staff, the cleanliness of the hotel, and the quality of the breakfast. We deeply regret the inconvenience you experienced with the sewer odor in the bathroom, specifically, due to the very old area in which we are located, it may happen that even on the street, as in most ancient cities around the world. Regarding the double beds, they cannot be reserved in advance, as there are few in the hotel and they are assigned on a first-come, first-served basis, however, if they become available during your stay, they are offered to you in case you would like to change rooms. We take your comments into consideration and will work to improve these aspects. We appreciate your feedback as it helps us to grow and continuously improve. We hope to have the opportunity to welcome you again in the future.Sincerely,Anna R. Customer Service

Dear Heather.We appreciate your time in writing your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, taking into account the unusually high temperatures of recent days, resulting in hotter weather than usual for this time of year in Barcelona. We look forward to welcoming you back to our hotels.Anna R.Customer Service

Distinguished Ashwini, Thank you very much for your high ratings and detailed comments, evaluating various aspects of our hotel. Opinions like yours greatly encourage us to continue working to make our guests' stay as pleasant as possible. We especially appreciate your recommendation. Warm regards, Norma A., Customer Service

Distinguished guest. We appreciate that you have valued us, and that you highlight our central location. Receive kind regards, Norma A., Customer Service

Distinguido/a huésped, Muchas gracias por su puntuación. Saludos cordiales, Norma A., Customer Service

Dear Geraldine, Thank you very much for your ratings and for highlighting our location, cleanliness, and the comfort of our hotel. We especially appreciate your recommendation. Best regards,

Distinguished guest. We are pleased to know that you found the room, bathroom and our staff excellent. We thank you for evaluating his stay with us so positively. We will be happy to welcome you again if you decide to visit us again. Receive a warm greeting,

Dear Roxanne, we are pleased to know that you enjoyed the nighttime atmosphere, and that your stay at our hotel was pleasant and comfortable. Receive a warm greeting, Norma A., Customer Service.

Dear Carina,We are delighted that you think you couldn't have chosen a better hotel. We strive to make our guests' stay as satisfactory as possible, and comments like yours truly encourage us. Thank you for your feedback.Best regards,

Dear customer, Thank you for taking the time to share your comments and for your positive ratings. We are delighted to know that you enjoyed your stay. We appreciate your support and hope to welcome you again soon. Best regards, Norma A., Customer Service

Dear customer, We appreciate your rating . Best regards,

Dear customer, We appreciate your rating. Best regards,

Dear customer, Thank you very much for your evaluation. Sincerely,

Dear customer,Thank you very much for your evaluation and for your positive comments highlighting various aspects of our hotel, such as the friendliness of our staff, cleanliness, and location. We are delighted to know that we exceeded your expectations, and we're glad you had a pleasant stay.Sincerely,

Dear customer,Thank you very much for awarding us the highest rating and for your comments, especially for your positive mentions regarding the location, spaciousness of the rooms, and our staff. Regarding the air conditioning, in Barcelona in December, temperatures are already cold, and the use of air conditioning is not common. Our hotel complies with thermal comfort standards and environmental regulations for hotels of its category. However, if it did not suit your preferences, we are glad that opening the window to let in the cold air from outside helped achieve your desired temperature for comfort.Regarding the perceived roughness of the bed, we understand that you may be referring to the sheets, which are made of cotton and should not have any roughness. Nevertheless, we regret that they were not comfortable for you. However, we recommend that in any situation not to your liking, please contact our staff to review it, as they will be happy to do their best to ensure your comfort during your stay.Best regards,

Estimada clienta, Agradecemos su valoración positiva y que nos haya otorgado la máxima puntuación, así como sus comentarios positivos. Saludos,

Dear guest, We appreciate your review and we are glad that your stay was excellent, highlighting the cleanliness and breakfast, which we always strive to live up to our clients. We look forward to welcoming you again.Best regards,

Dear Guest,We sincerely appreciate your kind words and are pleased to know that you enjoyed your stay at the Gothic Hotel. It is an honor for us to have met your expectations and we look forward to the pleasure of welcoming you back whenever you need.Warm regards,

Thank you very much for your assessment.

Dear Guest,We deeply regret the inconveniences you experienced during your stay, especially regarding the air conditioning system and the discomfort caused by mosquitoes. We understand that these situations can significantly affect comfort and the overall experience at our hotel.I would like to explain that our air conditioning system is seasonally adjusted to ensure efficient energy use, which is a common practice in many hotels. However, we understand that this can cause inconveniences, and given the climate changes occurring at this time of year, we are taking measures to adjust the indoor temperatures. We apologize for not meeting the expectations of a four-star hotel, and we take good note of your impressions. Thank you, best regards,

Dear Guest,We are glad to hear that you found the room clean and spacious, and that you enjoyed our breakfast buffet. It is an honor to know that our location enhanced your experience in the city. We eagerly look forward to your return. Warm regards,

Dear Maria,We sincerely appreciate your very positive feedback about our hotel, and especially for awarding us the maximum score (5 out of 5). Regarding the breakfast not being included, indeed, it is optional, and it was not included in your reservation. However, if you choose to visit us again, during the reservation process, you can always select the Bed and Breakfast option if you find it more appealing. We would be delighted to welcome you back.Best regards,

Dear Anne,We are pleased with your positive comment, valuing the central location of our hotel, close to tourist attractions and public transportation. Thank you very much.Best regards,

Dear Sukru, Thank you very much for rating your stay at our hotel. Sincerely.

Dear Firouzeh,We appreciate your honesty and thank you for informing us about the issue. We apologize for any inconvenience this incident may have caused you. We will notify the relevant department as soon as possible to address and resolve the matter. In the event of such incidents, we recommend reporting them to the hotel reception during your stay so that they can address it promptly. If necessary, they can arrange for repairs or provide you with an alternative room. Best regards,

Dear customer,Thank you very much for rating our hotel with the maximum score. Best regards.

Dear Mandi,We are thrilled by your extremely positive comments about our hotel, especially noting that our buffet is one of the best you've experienced in a long time. Feedback like yours greatly motivates us to continue working towards prioritizing customer satisfaction during their stay.Best regards,

Dear Lori,We are very grateful for the highly positive comments you have dedicated to our hotel. We would be delighted to welcome you back. Best regards.

Catherine, Thank you for your appreciation.

Dear customer,We appreciate you rating our hotel with the highest score and your positive comments.Best regards,

Dear customer,We sincerely appreciate your highest rating and are delighted to learn that our hotel pleasantly surprised you. Regarding your comment about things in the rooms, as you didn't provide more details, we are unsure of the specific issue you are referring to, and we apologize for any inconvenience. Thank you very much for your positive feedback, and we are thrilled to have exceeded your expectations. We look forward to welcoming you back.Sincerely,