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Reviews of Torre Melina, a Gran MeliĆ” Hotel

5 out of 5
Torre Melina, a Gran MeliĆ” Hotel
Avd Diagonal 661-671, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Debra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had to have a one on one conversation with every maintenance person about how the client, the person who is paying for the room for many nights, should be the one who gets to put the air conditioning to the most comfortable temperature. This didnā€™t happen fo the first 3 nights! It was a one on one with the maintenance person and the night shift supervisor. For three consecutive nights! An absolute nightmare! We have been sick with cold and flu symptoms since we left that hotel. One of the male check in people actually told me he was sick with the same symptoms I had. He had taken our luggage to the room. T A horrible experience in a very beautiful hotel!
Stayed 5 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jeffrey

Stayed 6 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2024

10/10 Excellent

Alberto

Business traveller, Travelled with partner
Gran hotel, en una zona tranquila.
Stayed 1 night in Mar 2024
Response from Marta Bringas Gelado, Guest Experience Manager on Apr 15, 2024
Estimado SeƱor,Le agradecemos sinceramente que haya compartido su experiencia en nuestro establecimiento.Nos alegramos de haber podido ofrecerle una experiencia agradable y de que nuesta ubicaciĆ³n haya contribuido de un modo especial a su descanso. Es fantĆ”stico saber que todo ha estado a su gusto.De nuevo muchas gracias.Esperamos tener la oportunidad de darle la bienvenida nuevamente y continuar brindĆ”ndole experiencias excepcionales. Atentamente,Marta Bringas Gelado, Guest Experience Manager

8/10 Good

Ridoin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024