2/10 Terrible
Dave
Business traveller
May 20, 2024
Liked: Cleanliness, property conditions & facilities
The property is well located being in the heart of the harbour area and close to all the usual tourist sites as well as next door to the World Trade Centre.
For that reason the property is expensive as are the meals and drinks etc in the bar.
However, while the serving staff are polite and efficient the same cant be said for the management and reservations team. I emailed the GM asking for my reservation to be modified and he did not even return my email. I also emailed the reservation team, same here, no response. Front dsk team just quoted compant policy and would nbot entertain a request to allow me to check out a day ealry. Most 4 star hotels are happy to help especially when you have a family issue that requires you to return home sooner than planned. However, Eurostars do not allow you to modify your reservation and just want to keep the money you have paid even though you don't use the last night. I spoke to the front desk and explained my situation and all I got was 'company policy'!!So much for sympathy and caring about guests!
I called Expedia and asked them to help. They were happy to amend the reservation and called the hotel team. However Eurostars reservations team refused to amend the booking. I am still waiting for the GM to reply to my email as well as the reservations team. Be warned that there is no sympathy or concern about guests that need to amend a booking at this hotel...they just want the money!
Dave
Stayed 3 nights in May 2024