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The pool and hot tub were closed! I was very disappointed! I was looking forward to swimming and soaking in the hot tub. I was never notified the pool and hot tub were not in service ahead of time. I really would have stayed elsewhere if I had known!
Jan
Stayed 1 night in May 2024
Response from Tami on May 7, 2024
Jan I'm sorry you were unaware that our hot tub and pool were closed when you looked it up online. I make every effort to update the third-party websites. After a fire, we are currently renovating the hot tub and pool. We appreciate you visiting with us and leaving a review. I hope you'll return and spend more time when the pool opens.
Came from out of town and the only thing we wanted at the hotel was a pool, which this one was supposed to have. Checked in, got things settled in our room then headed down to the pool area, of course its being worked on and doesnt even have water in it.
Matt
Stayed 1 night in May 2024
Response from Tami on May 4, 2024
Matt, I am sorry that you didn't see online that our pool is currently closed. We had a fire in the pool equipment and we are in the process of getting it back up and running. I am sorry for the inconvenience this may have caused you. I hope you will come stay again when it is operational. Thanks
6/10 Okay
Paula
Travelled with partner
May 2, 2024
Liked: Cleanliness, staff & service, amenities
Nice property. Easy registration. Breakfast was ok but not great. Noisy.
Paula
Stayed 1 night in Apr 2024
Response from Tami on May 3, 2024
Paula, thanks for staying with us. I am sorry about the noise during your stay. I hope you will stay here again sometime.
Had a mistake on my check in date and they were still very helpful in getting me in on the correct day! Thank you to the staff there for helping me on the issue
Robert
Stayed 1 night in Mar 2024
Response from Tami on Apr 6, 2024
Robert, I am sorry to hear you had the check in date incorrect but I am happy we were able to accommodate you still. Thanks for the review!
10/10 Excellent
Randalyn
Apr 5, 2024
Randalyn
Stayed 1 night in Apr 2024
Response from Tami on Apr 27, 2024
Randalyn, thank you for the great review and for staying here with us!
The restaurant has been closed for years and still has tables with condiments on them. Looks creepy. During our stay the parking lot was Full of construction vehicles the took up the entire parking lot.
Chris
Stayed 1 night in Mar 2024
Response from Tami on Apr 5, 2024
Chris, thank you for your feedback and for staying with us.
Place was good during my staying, unfortunately the pool was closed due to maintenance but they were able to accommodate our needs and they sent us to another place , thanks to both receptionist, they were both great
Hans
Stayed 1 night in Mar 2024
Response from Tami on Mar 17, 2024
Hans, thank you for staying with us. I apologize for the inconvenience with the pool. It was out of our hands unfortunately. I am glad we figured out other accommodations for you to swim though.
2/10 Terrible
Pamela
Travelled with family
Mar 13, 2024
No hot tub or pool as not notified not working wouldn’t of stayed tub and frig were disquesting needed to be cleaned food was dried out
Pamela
Stayed 1 night in Mar 2024
Response from Tami on Mar 14, 2024
I am sorry for the inconvenience of the pool being closed. We had a fire in our pool room and pool equipment. And for the room cleanliness issues, I am addressing housekeeping immediately about those so they don't happen again. Again we apologize. If you wanted to give us another chance Id like to give you a 20% discount the next time you stay here at Best Western Baraboo Inn.
10/10 Excellent
Crystal
Mar 10, 2024
Liked: Property conditions & facilities
All workers were super nice and friendly!
Crystal
Stayed 3 nights in Mar 2024
Response from Tami on Mar 12, 2024
Thanks you for your feedback and for staying with us Crystal!
6/10 Okay
Nadiya
Mar 2, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Nadiya
Stayed 1 night in Mar 2024
Response from Tami on Mar 3, 2024
Nadiya, thank you for the review and for staying with us.
6/10 Okay
Andrew
Travelled with partner
Feb 24, 2024
It was ok place for just one night. Had to ask for more towels.
Andrew
Stayed 1 night in Feb 2024
Response from Tami on Feb 25, 2024
Andrew, thanks for staying with us. I apologize your room didn't have enough towels for you.
Claudia, thank you for choosing to stay with us at the Best Western Baraboo Inn. Your feedback is very appreciated also. We are happy you loved your stay here.
Thanks for the review Amber. Your feedback is always welcomed and needed.
8/10 Good
REBECCA
Travelled with family
Dec 31, 2023
Liked: Cleanliness, staff & service, amenities
All seemed clean. The shower was really bad, not even enough pressure to rinse out shampoo. Maybe nicer smelling soap and shampoo. Hand soap in bathroom would be nice.
REBECCA
Stayed 2 nights in Dec 2023
Response from Tami on Jan 2, 2024
Rebecca, Thank you for your feedback. I apologize your room didn't have good water pressure.
Our stay was hindered by the fact that we requested a handicapped room when we made reservations 4 or 5 weeks ahead of our stay. However, when we checked in we were informed there was no handicapped room for us.
I am 84 years old with crippling arthritis in all 4 limbs. Having to stay in a room not equipped with handicapped bathroom facilities, was all but impossible for me. The toilet stool was so low I couldnt get up wothout help. I couldnt get in and out of the tub at all so could not shower for the 2 days we were there. It made our stay very difficult. They need to improve the way they mishandle handicapped room reservations so other people dont have to go thru what I did.
Joan
Stayed 2 nights in Dec 2023
Response from Tami on Dec 26, 2023
I am so sorry for the mix up, and we will be re-teaching my staff on what rooms are accessible.
I enjoyed the room...but finding the restaurant Permanently closed upset me greatly. I relied on it having a restaurant for my evening meal as this was on the website, and my reason for choosing Best Western in the first place. This was a blatant bate and switch.
Ken
Stayed 1 night in Dec 2023
Response from Tami on Dec 20, 2023
Ken, I am so sorry for this. We have updated the website so it is accurate now with the bar and restaurant being closed. Again we apologize for it not being before.