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Reviews of Holiday Inn Express Shanghai Gongkang, an IHG Hotel

3 out of 5
Holiday Inn Express Shanghai Gongkang, an IHG Hotel
No. 9 South Wenzao Road, Shanghai, Shanghai

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 55 reviews" "
Rating 8 - Good. 28 out of 55 reviews" "
Rating 6 - Okay. 8 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with group
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
THE HOTEL WAS ADVERTISED FIVE MINUTES WALK FROM MANY ATTRACTIONS. IT WAS ABOUT 30 MINUTES SUBWAY, METRO RIDE FROM THE ADVERTISED LOCATION. A BIG PROBLEM WHEN YOU ARRIVE LATE AT NIGHT!!!
Stayed 3 nights in Apr 2021

10/10 Excellent

Juergen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room with sofa. Bathroom is okay. Price was reasonable for a nice hotel. However, wrong location on the map and we went to the wrong location at first. Near the metro, but the metro station is far from downtown area. Room was a little hot, since you could not control the temperature of the Aircon. It was summer when we stayed.
Stayed 2 nights in Jul 2019

8/10 Good

Xiaohua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are happy their room was very wide and has a kids area in breakfast kitchen.
Stayed 1 night in Jun 2019

6/10 Okay

Eugene

Liked: Property conditions & facilities
Disliked: Room comfort
Services and facilities are good but they never turn the air conditioner on due the outside temp was around 25 degrees C, The room was that hot that we had to open the window to sleep a little.
Stayed 4 nights in Apr 2018

10/10 Excellent

Mike, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 mins to metro station, 20 mins to downtown
This hotel is located outside the downtown district, u need to take metro for 20 mins and get to downtown. Well it is an Holiday Inn Express, so they have some basic breakfast for free. The price is cheap, why not give it a try?
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms maximum have a double bed. If you need a King size bed or two queen size beds, forget about that. They DO NOT have that. We had to purchase two rooms to accommodate 3 people, as one bedroom only had one double bed which could only accommodate two people, which at the end costed double to me. By having two double beds would have avoided me from getting a separate room. Breakfast is good. It is all steamed food. Nothing fattening at all. Reception doesn't know how to speak English at all, so having a translator or a translation app REALLY HELPS!!! Local area there is nothing close by within walking distance. You have to take a cab to go anywhere from the Hotel, which is a nuisance. Plus, for any Indians out there, a lot of restaurants do NOT even deliver to this Hotel as it is far away from the city.

8/10 Good

chanakya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad stay for a reasonable price!
Came from Canada for a day 4 day stay. Really liked the bedroom layout and cleanliness, yet they could only accommodate 1 queen bed or two twin beds. Since we were 3 people, I ended up getting two bedrooms with 1 queen bed in each room. The breakfast is healthy, not the traditional bacon and eggs (American food), but had bowled eggs, sausages, ham, pork, noodles, fruits, bread, jam, butter, milk, and cereals.
Stayed 4 nights in Nov 2017

10/10 Excellent

ken, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience.
Staff speaks good english and knowledgeable to give advise to our transportation and nearby restauant and shopping places.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel is close to public transportation. Free breakfast is excellent. Chef on duty to cook your noodle to your liking. Apple at the front is very helpful and courteous. Will definitely stay in this hotel next time in Shanghai.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Hot and humid in the room
Not enough air conditioning (they said it's centralised a.c., nothing they can do...)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, reasonable price
The hotel is quite far way from the city centre though it is well connected by the metro. For the price I paid, I think this is a good hotel.

10/10 Excellent

lucy, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude attitude
Super value for the price you pay, worth every dollar including the breakfast! Only thing need to be improved is the attitude of the person (chinese ) , it's not the language but it's the attitude, needs more training in refinement. Not at all friendly, a little bit discourteous. When we were asking what is the password for the wifi, and she was still busy checking us in, she answered "wait".. That's unacceptable language in the hotel industry, especially one like Holiday Inn Express.. Attention! Management, Please train her more !

10/10 Excellent

shang, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again
Overall, it's a very nice hotel. American hotels, including Holiday Inn Express, is often one notch better than those in the US. Checkin: We had a little problem with the check-in process. It could be Expedia's fault or the hotel's fault. But the staff sent us to the room first and sort it out. Non-smoking rooms: In Shanghai (as of 1/2016), smoking is allowed in hotels. This hotels offers non-smoking rooms, which are truly non-smoking rooms. Room: The room is excellent in all aspects, except the softness of the beds. It's too hard per American standard, but just right for Chinese. Breakfast: Superb per American standard - average per Chinese standard. Location: It is less than 5 minutes walk from subway line 1. About 1 hour of subway ride from the center of Shanghai. Just a couple stops from Shanghai Circus World. The area is pretty quiet. As "remote" as it is, it's got many excellent Chinese restaurants. Chinese use "dianping" for finding restaurants reviews. With it, we visited three of them, and all were excellent. Note: most restaurants in Shanghai allow smoking. P.S. We found a fruit stand near the hotel too. An Asian pear called "Huang Guan Li" was surprising good, better than all Asian pears I had before.

6/10 Okay

Eileen M, Tipperary

Liked: Property conditions & facilities, room comfort
Not recommended
Little or no English was spoken so communication was difficult. No assistance to arrange tours or even information on what might be available. Breakfast was good. Evening meal was dreadful and not what was advertised. When I complained they laughed and thought it was funny. Although the metro is just a couple of minutes walk it really is too far out of town. Moved to a down town hotel which was a hundred times better and no more expensive

8/10 Good

William, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a getaway
good place if you just wanna getaway from it all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cliff Tomb, GongKang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Please Credit Missing Night
As per other message, Hotel failed to reimburse due to lost wallet and I was forced to stay first night at another closer airport to the hotel.

10/10 Excellent

Birgit

Stayed 3 nights in Nov 2023

6/10 Okay

NORIAKI

冷蔵庫がほしい
Stayed 2 nights in Nov 2023

8/10 Good

ka lok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

sumasa, Aichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最寄り駅の場所は上海中心部から離れていますが、駅からホテルまでは徒歩圏内です。 建物は新しく清潔、部屋の天井も高く過ごしやすく日本のビジネスホテル並かそれ以上です。 周辺にコンビニはもちろん安価～高級な食事を取れるお店もあり困ることはありません。 中心部に比べて価格も安く、清潔なため次回上海を訪れる時も利用したいと考えています。 注意してほしいところはExpedia上で表示される地図の位置は間違っているという点。baiduマップやGoogleMapで正確な位置を確認することをおすすめします。
Stayed 2 nights in May 2019

10/10 Excellent

Shing Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Georgii

Liked: Staff & service
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
靠马路，有点吵，房间环境只能说一般，不过在大上海这个价位只能说性价比不高。 房间内只有牙刷、拖鞋、洗浴也都是2合1，和快捷motel那种差不多标准。所以有点小失望。
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても過ごしやすかったです。ただしWi-FiがSMS認証コードが届かず使えませんでした。それ以外は掃除も行き届いていてよかったです。
Stayed 2 nights in Nov 2018

8/10 Good

フランク, 横浜

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
double charged me on payment....
Stayed 1 night in May 2018

8/10 Good

Yasunori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地下鉄を使えば立地は問題ない
ホテルにサービスやスタッフの対応は問題なく、快適に過ごすことができました。少し中心部から離れていますが、地下鉄の駅も近いので、それほど不便ではありません。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

KC

Liked: Cleanliness
Disliked: Staff & service
Only stay one night without return again!
Once you enter the hotel and talk to the reception, you know you make a wrong choice. Breakfast is real cheap - e.g. no fry egg or bun!!! The reception attitude is unexpectedly unfriendly as if they let you stay there for free. If you are a smoker, you will love it because the room and corridor are filled with cigarette smoke :( :( If you need to travel to the city, you better reserve at least 1 hour more. the location is in a suburb.
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Room comfort
地區離市區遠
地點離地鐵5分鐘路，房間不是太乾淨，毛巾太舊。早餐不好吃，選擇又少。客服不是很友善，問有關路程，代幫忙叫車也要叫兩次

8/10 Good

Kwok Keung

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

こはち, 武漢

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上海郊外のくつろげるホテル
市内から離れているので環境を心配していたけど逆に整備された街並みに感動。ホテルの設備は他のexpressと同じで問題なし。ちょっと市内から離れすぎているのが難点。朝の渋滞はひどいので地下鉄がおすすめ。駅は近くて便利。

8/10 Good

Man Hing

Liked: Cleanliness, property conditions & facilities, room comfort
The room air conditioner is so bad which cannot dim down below 25 degree. The switch can dim but the air conditioner does not work.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最近オープンしたばかりのホテルのようで、非常に綺麗で、3星といえど、それ以上の価値があると感じました。 清潔で、朝食、インターネットもあり、地下鉄も近く便利でした。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しいホテルで、シンプルですが、清潔で快適でした。朝食、インターネットWifiもあり、また地下鉄も近く、便利です。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
雖然遠離市中心，但周圍環境寧靜，又近地鐵站，如果想悠閑遊覽上海，又要價格相宜，這間酒店是不錯的選擇。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
輕鬆自在的酒店
回到洒店，有輕鬆寫意的感覺,前台服務員Sky超好，細心地幫忙打電話book車去机場，要給一個讚

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편하게 지냈습니다.
편하게 지냈습니다.