Title: Premier Luxury Mountain Resort - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Premier Luxury Mountain Resort Luxury hotel with 2 restaurants and a full-service spa ![Exterior](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/1ae11557.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment rooms, sauna, hot tub, steam room, Turkish bath](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/9954dc60.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Honeymoon Suite, 1 Double Bed, Hot Tub, Mountain View | Bathroom](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/b2bf12a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/9c1bcb1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/8ba9a0b4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Premier Luxury Mountain Resort balances adventure with relaxation. Book a massage at Le Spa, start your day with an English breakfast, and enjoy mountain views from the garden or poolside bar. The landscape is perfect for memorable horseback riding excursions. 8.8 Excellent ## Popular amenities - Bar - Hot tub - Pool - Breakfast included - Room service - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 5 of 5 rooms ![Deluxe Room](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/a4ac0f3c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Refrigerator Dining table LCD TV - 377 sq ft - Resort view - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ![Deluxe Apartment](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/a4865298.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Free rollaway/extra beds Refrigerator Dining table - 430 sq ft - 1 bedroom - Resort view - Sleeps 3 - 1 Double Bed ![Deluxe Apartment, 2 Bedrooms](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/e01d9b92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms 8.0 Very good 1 review ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Heating Free cribs/infant beds Refrigerator - 753 sq ft - 2 bedrooms - Resort view - Sleeps 5 - 2 Twin Beds, 1 King Bed and 1 Twin Sofa Bed ![Alpine Executive Room](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/2fa0d117.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Alpine Executive Room 10.0 Exceptional 2 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Air conditioning Free cribs/infant beds Refrigerator Dining table - 323 sq ft - Mountain view - Sleeps 3 - 1 Double Bed ![Honeymoon Suite, 1 Double Bed, Hot Tub, Mountain View](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/eb3d48c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Suite, 1 Double Bed, Hot Tub, Mountain View ### Highlights Soundproofed Individually furnished Individually decorated Private hot tub Air conditioning Refrigerator Dining table LCD TV - 753 sq ft - Mountain view - Sleeps 3 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Premier-Luxury-Mountain-Resort.h2802925.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Premier-Luxury-Mountain-Resort.h2802925.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82212%2C23.48145&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dpP2dOWriVUhGSjZwIpX2zh-nLc=) 11 Karamanitza str., Bansko, 2770 #### What's nearby - Bansko Ski Resort - 5 min walk - 0.5 km - Bansko Gondola Lift - 10 min walk - 0.9 km - Vihren - 15 min walk - 1.3 km - Paisii Hilendarski Historical Center - 2 min drive - 1.5 km - Ski Bansko - 16 min drive - 8.1 km #### Getting around - Sofia Airport (SOF) - 142 min drive #### Restaurants - ‪Мотиката - ‬8 min walk - ‪Green Life Park Bar - ‬7 min walk - ‪Green Life Lobby Bar - ‬6 min walk - ‪Forest Cup - ‬9 min walk - ‪Restaurant Valuni - ‬9 min walk ## About this property ### Premier Luxury Mountain Resort Luxury boutique hotel in the mountains At Premier Luxury Mountain Resort, you can look forward to free English breakfast, a poolside bar, and a terrace. Hit the slopes at this hotel offering a free ski shuttle, ski passes, and ski equipment rentals. Treat yourself to a body scrub, aromatherapy, or a Thai massage at Le Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Enjoy the gym, as well as activities like horseback riding. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as shopping on site and a garden. You'll also enjoy perks such as: - An indoor pool and an outdoor pool - Free self parking - Free bicycle rentals, a roundtrip airport shuttle (surcharge), and express check-in - Supervised childcare (surcharge), multilingual staff, and ATM/banking services Room features All 93 individually furnished rooms boast thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Bathrooms with tubs or showers and free toiletries - Refrigerators, coffee/tea makers, and daily housekeeping ## Similar properties ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 192 reviews CA $56 CA $65 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews CA $134 CA $149 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/3000000/2810000/2807100/2807030/1763d1b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SPA Resort St. Ivan Rilski Bansko - 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Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=4672068&PinnedHotelID=4672068&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/111000000/110780000/110775400/110775371/54dd43ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chalet & Hotel IDA Bansko - Pool - Breakfast included - Spa - Parking included 8.0 Very good 2 reviews CA $108 CA $121 total includes taxes & fees Dec 5 - Dec 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=110775371&PinnedHotelID=110775371&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/11000000/10020000/10018000/10018000/d718b05e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MPM Guinness Bansko - Pool - Breakfast included - Spa - Kids pool 7.0 Good 20 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=10018000&PinnedHotelID=10018000&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/11000000/10020000/10018100/10018098/03864719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MPM Sport Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 8.4 Very good 53 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=10018098&PinnedHotelID=10018098&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, sun loungers](https://images.trvl-media.com/lodging/12000000/11240000/11237700/11237667/5e5e9cb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Karina Hotel Bansko - Pool - All-inclusive - Spa - Free WiFi 7.6 Good 63 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=11237667&PinnedHotelID=11237667&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/18000000/17230000/17225300/17225264/8bbf0946.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Boutique Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 9.2 Wonderful 72 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=17225264&PinnedHotelID=17225264&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Free ski shuttle - Free self parking on site ### Food and drink - Free English breakfast available daily 7:30 AM to 10:30 AM - 2 bars/lounges - 2 restaurants - A poolside bar - Snack bar/deli ### Restaurants on site - Amvrosia - Dionyssos - Nectar Bar ### Things to do - Arcade/game room - Billiards/pool table - Free bicycle rentals - Free children's club - Full-service spa - Gym - Horseback riding/rentals - Hot tub - Indoor pool - Library - Outdoor pool - Playground - Sauna - Shopping - Ski equipment rentals - Ski lessons - Ski passes - Ski storage - Snow sports gear - Steam room ### Family friendly - Arcade/game room - Babysitting (surcharge) - Dining table - Free children's club - In-room refrigerator - Indoor pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service ### Business services - 24-hour business center - Conference center - Meeting room ### Outdoors - Barbecue grill - Garden - In the mountains - Picnic area - Terrace ### Full-service spa - 7 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages - Turkish bath ### Accessibility - Elevator ### More - 2 buildings - 6 floors - Built in 2009 - Fireplace in lobby - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Shampoo - Soap - Towels provided ### Entertainment - LCD TV - Pay movies ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Dryer - Individual decor - Individual furnishings - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 5:00 AM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures The property is closed between April 1 and June 14. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: BGN 2.40 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: BGN 300 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision ### Property is also known as Premier Luxury Mountain Premier Luxury Mountain Bansko Premier Luxury Mountain Resort Premier Luxury Mountain Resort Bansko Premier Luxury Resort Premier Mountain Resort Premier Luxury Mountain Resort, Bansko Hotel Bansko Premier Luxury Mountain Resort Bansko Hotel Premier Luxury Mountain Bansko Premier Luxury Mountain Resort Hotel Premier Luxury Mountain Resort Bansko Premier Luxury Mountain Resort Hotel Bansko ## Frequently asked questions ### Does Premier Luxury Mountain Resort have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### Is Premier Luxury Mountain Resort pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Premier Luxury Mountain Resort? > Self parking is free at this property. ### What time is check-in at Premier Luxury Mountain Resort? > Check-in start time: 2:00 PM; Check-in end time: 5:00 AM. ### What time is check-out at Premier Luxury Mountain Resort? > Check-out is at noon. ### Does Premier Luxury Mountain Resort provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of BGN 300 per vehicle applies. ### Where is Premier Luxury Mountain Resort located? > Located near the slopes, this Bansko hotel is in the mountains, within a 10-minute walk of SkiBansko by Traventuria and Bansko Ski Resort, and close to winter sports such as cross-country skiing. Bansko Gondola Lift and Vihren are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Premier Luxury Mountain Resort Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.6 Location ### 9.0 Staff & service ### 8.2 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 61 8 - Good 37 6 - Okay 15 4 - Poor 1 2 - Terrible 0 ### 10/10 Excellent #### Goran Jul 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice ##### Goran Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Matthew Mar 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased. ##### Matthew Stayed 3 nights in Mar 2025 ### 8/10 Good #### Richard Feb 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Better than expected! The hotel and its location are great for the town as close enough to walk and far enough to be quiet for the children to sleep. Saw a lot of bad reviews about breakfast however one of the best European breakfasts I’ve had for a long time (and I travel 8 months of the year). The pool and steam were great after a day in the slopes and the VIP lift pass was very much worth the extra £. Bansko lift system needs an overhaul but I’m sure that’ll come with all the extra income. 2 minor hotel issues would be bad pillows and that the soundproofing not the best but not deal breakers ##### Richard Stayed 6 nights in Feb 2025 ### 8/10 Good #### Verified traveller Feb 3, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Wifi sorunu family odanın genişliği iyiydi, oda sessizdi, kahvaltıdan memnun kaldık, kapalı havuz güzeldi. ancak odamızda wifi bağlantısında sorun vardı. konaklamamız süresince söylememize rağmen ilgilenilmedi. Wifi yi odada kullanamadığımız için mağdur olduk. ##### Verified traveller Stayed 3 nights in Jan 2025 ### 8/10 Good #### Allen Dec 30, 2024 #### Nothing special, just decent Fine, but not great. Our room included a broken shower door (large sliding glass was off track and hanging dangerously). The breakfast buffet was in a windowless basement, with a coffee machine that was broken and leaking water all over the floor. The staff was not friendly; they did not explain amenities at check-in, and when asked basic questions, they were unresponsive and curt. The lights in one elevator lobby were broken, so waiting was very dark in a tight space. The room was large, but basic noises from adjoining rooms could be easily heard through the walls. It was clean overall and the public areas were well kept, but it is just average in every way. ##### Allen Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Greg Dec 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Resort I found the Premier to be a very nice resort with good amenities. ![](https://a.travel-assets.com/ugc/hotel-reviews/02C5EA3D266838A16B85B97A8BC6430482A58B6D1702906277023.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Greg Stayed 1 night in Dec 2023 ### 10/10 Excellent #### corinne Aug 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Très bel établissement. Bien situé. Environnement magnifique, entouré de montagnes. ##### corinne Stayed 1 night in Jul 2023 ### 8/10 Good #### Wayne Dec 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They tried hard to be a high class resort. And they were close. But there were lots of little things that didn't quite make. Examples include a fitness room that wasn't open until 9 am, or living room TV that didn't work at all. ##### Wayne ### 6/10 Okay #### JAMES CHRISTOPHER Sep 14, 2022 Liked: Staff & service Dated, not 5 star, friendly staff, bad breakfast ##### JAMES CHRISTOPHER Stayed 5 nights in Sep 2022 ### 6/10 Okay #### eden Mar 31, 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities It was ok but too old and like pic ##### eden Stayed 3 nights in Mar 2022 ### 8/10 Good #### nicola Jan 17, 2022 Liked: Cleanliness, staff & service Things we liked: - amvrosia restaurant- very good food - the bar - the spa, except the pool - good personal Things we didnt liked: - the heating system of tge hotel is electrical. ls noisy and not working too much. It was cold in the room, even if we let it worked during all nights. - the pool is small and need some amenties ##### nicola Stayed 3 nights in Jan 2022 ### 10/10 Excellent #### Verified traveller Dec 25, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Great location, good food, large breakfast buffet and lovely staff. ##### Verified traveller Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Filipe Dec 25, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Perfect location, lovely staff and nice amenities. ##### Filipe Stayed 1 night in Dec 2021 ### 8/10 Good #### Verified traveller Sep 7, 2021 Liked: Staff & service, room comfort #### Correct, plus 3.5 étoiles que 4 Séjour l'été, en couple Les + : Chambre spacieuse, lumineuse et confortable, bon petit déjeuner, piscine extérieure, parking extérieur à proximité, proche du centre ville Les - : spa n'est pas très bien entretenu (1 sauna et 1 hamam ne fonctionnait pas) et ferme tôt (19h), globalement l'hôtel aurait besoin d'un bon rafraîchissement ##### Verified traveller Stayed 3 nights in Aug 2021 ### 6/10 Okay #### Verified traveller Jul 15, 2021 Liked: Cleanliness Établissement bien mais bon 5 étoiles quand même je ne pense pas ##### Verified traveller Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Verified traveller Feb 10, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Für ein bulgarisches Hotel wirklich super freundliches Personal (sind ja aber auch viele aus Griechenland). Shuttle Bus zum Lift. Sehr schönes Zimmer durch Upgrade, vielen Dank! ##### Verified traveller Stayed 2 nights in Feb 2020 ### 6/10 Okay #### idan Feb 1, 2020 Disliked: Cleanliness, staff & service #### Meh... Very dirty room - we stayed a week and the floor wasn't cleaned once. Tiny TV ~22 inch. Soap and other amenities were replaced inconsistently, and further requests from the cleaning staff were ignored. Subpar gym - very small, 1 partially busted cross trainer, very low variety of free weights, 1 bench, no bars or plates, equipment isn't maintained and staff doesn't know the equipment or how to use it. Air conditioner works but you unexplainably need to set it to cooling for it to heat up the room, and it then constantly shows the temperature in the room is 50c. The room is pretty big. The breakfast is very good, though the menu is constant. The WIFI is PHENOMENAL. They spent the money for ubiquity APs spread across each floor, and the speed and reception is incredible compared to other hotels we've been to. Room service wasn't too expensive and was pretty good. ##### idan Stayed 7 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 4, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceeded my expectations. The hotel was very well situated, very reasonably priced for the suite we booked. Very friendly and professional staff. Best of all was the onsite sky shop. ##### Verified traveller Stayed 5 nights in Dec 2019 ### 6/10 Okay #### Verified traveller Dec 31, 2019 Liked: Cleanliness, room comfort #### Don't book this hotel I am writing this review since this hotel is presented as a 5-star hotel, but in my opinion, it is a good 3-star hotel and a very bad 5 start. Shuttle, the hotel is far from the gondola, which means you heavily rely on the hotel shuttle, the last shuttle departs from the gondola parking to the hotel at 5, which means you need to end your ski day at 3:30, no apre ski, not even a full day of a ski is available. We were 3 people at the room, but they constantly, every day, gave us 2 robes for the spa and we needed to ask every day a new robe for the third person. Instead of having a bottle of water every day, we had only one, and only on the first day, it was not renewed the following days. The food in the main hall for breakfast and dinner is meh, not a lot of variety, the restaurant in the hotel is good but very expensive. The spa is ok, for a 4-star hotel, but since I paid and this hotel is presented as 5 stars, it is not a good spa at all. The waiters at the food court don't know English, which means that when we asked for an espresso, we were changed 8 euro for 2 cups of 50ml espresso, it was not explained for us. we paid approx 800 euro for 3 nights, I believe this hotel worth 45 euro per night. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Jay Dec 15, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous- period! Fabulous from A-Z ##### Jay Stayed 3 nights in Dec 2019 ### 8/10 Good #### Moshe Oct 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Next time in Bansko - I'll book this hotel again ! Stayed for 3 nights. The room was very wide & comfortable the stuff were very helpful & breakfast was good. ![](https://a.travel-assets.com/ugc/hotel-reviews/9298E27F2B0502002821C73CD4999A7B0718D8011570917459955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Moshe Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Anita Oct 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Hotel! This hotel is amazing! Everyone is very nice and polite, the rooms are lovey and the view and location is amazing. We had complimentary wine and water, a crib for our child was ready and they even provided baby shampoos and lotions. I am beyond impressed with the experience. The only suggestion I have is to make better coffee for breakfast, offer cappuccinos and lattes. ![](https://a.travel-assets.com/ugc/hotel-reviews/5BB5CD470171B7BFE594DD260C7E392A18DA09161570568436614.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F831A6EBDD0172EF44E8698858E3C58D10B80C681570568441169.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/10CCD8F8E6FE3B74B3A304488AD93B94F1604DC71570568440166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DDBC76D3C99B0206E30111E24F8D8AADB15F7B991570568440032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anita Stayed 1 night in Oct 2019 ### 8/10 Good #### DG, SOFIA Oct 7, 2019 Liked: Cleanliness, staff & service, amenities Excellent service and cleanliness. Spacious and well-equipped rooms. The hotel looks a bit dated, spa zone is a bit small. Breakfast variety could be imoroved. ##### DG Stayed 1 night in Oct 2019 ### 6/10 Okay #### Marina Mar 19, 2019 Liked: Staff & service #### Very good service, but old facilities The hotel is definitely not up to 5-star hotel standards, but maybe for the price is kind of acceptable. The service is very good - everyone is extremely polite and helpful. However the hotel facilities are old and worn out, the spa is very small and busy in peak hours and the carpet in our room was full of hairs stuck in it for long time...the rooms in reality doesn't correspond at all to the pictures published. The views are very nice, the food is good and convenient shuttle to the gondola. Some refreshment might bring real value to this hotel, as it definitely doesn't correspond to the standard of SLH of the World :). ##### Marina Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Verified traveller Mar 17, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We like the staff. Mostly everything we ask for was delt with . The restaurant in the evening was lovely . Great meal. We were upgraded, which was unexpected and a real treat. Would recommend it to anyone. ##### Verified traveller Stayed 2 nights in Mar 2019 ## Expedia's Latest Trends ### Hotels > [Hotels in Cefalù](https://www.expedia.ca/Cefalu-Hotels.d602597.Travel-Guide-Hotels) > > [Hotels in Downtown Halifax](https://www.expedia.ca/Downtown-Halifax-Halifax-Hotels.0-n6217399-0.Travel-Guide-Filter-Hotels) > > [Vacation Homes Kelowna](https://www.expedia.ca/Kelowna-Private-Vacation-Homes.d3997-aaPrivateVacationHomes.Travel-Guide-Accommodation) > > [The STRAT Hotel, Casino & Tower](https://www.expedia.ca/Las-Vegas-Hotels-The-STRAT-Hotel.h41081.Hotel-Information) > > [Hotels in Raleigh](https://www.expedia.ca/Raleigh-Durham-Intl-Airport-Hotels.0-aRDU-0.Travel-Guide-Filter-Hotels) > > [Hotels in Woody Island](https://www.expedia.ca/Woody-Island-Hotels.d3000405916.Travel-Guide-Hotels) > > [Paradise Resort Club and Spa](https://www.expedia.ca/Canmore-Hotels-Paradise-Resort-Club-And-Spa.h4549856.Hotel-Information) > > [Hotels near Disneyland® Resort](https://www.expedia.ca/Disneyland-Resort-Hotels.0-l6025613-0.Travel-Guide-Filter-Hotels) > > [Kimpton Shinjuku Tokyo by IHG](https://www.expedia.ca/Tokyo-Hotels-Kimpton-Shinjuku-Tokyo-By-IHG.h42600519.Hotel-Information) > > [Oyster Bay Resorts](https://www.expedia.ca/Campbell-River-Hotels-Oyster-Bay-Resorts.h9178624.Hotel-Information) > > [Radisson Blu Mall of America](https://www.expedia.ca/Minneapolis-St-Paul-Hotels-Radisson-Blu-Mall-Of-America.h5679898.Hotel-Information) > > [Hotels in Wildwood](https://www.expedia.ca/Wildwood-Hotels.d10401.Travel-Guide-Hotels) > > [La Playa Orient Bay](https://www.expedia.ca/Orient-Bay-Hotels-La-Playa-Orient-Bay.h908054.Hotel-Information) > > [Residence & Conference Centre - Sudbury West](https://www.expedia.ca/Sudbury-Hotels-Residence-Conference-Centre-Sudbury-West.h6150831.Hotel-Information) ### Flights > [Flights from Vancouver (YVR) to Lisbon District (LIS)](https://www.expedia.ca/lp/flights/yvr/lis/vancouver-to-lisbon) > > [Flights from Delhi (DEL) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/del/yyz/delhi-to-toronto) > > [Flights from Edmonton (YEG) to New York (LGA)](https://www.expedia.ca/lp/flights/yeg/lga/edmonton-to-new-york) > > [Flights from Detroit (DTW) to Monterrey (MTY)](https://www.expedia.ca/lp/flights/dtw/mty/detroit-to-monterrey) > > [Flights from Delhi (DEL) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/del/yvr/delhi-to-vancouver) > > [Flights from Hamilton (YHM) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yhm/yyc/hamilton-to-calgary) > > [Flights from Calgary (YYC) to Sidney (YYJ)](https://www.expedia.ca/lp/flights/yyc/yyj/calgary-to-victoria) > > [Flights from Toronto (YYZ) to Seeduwa - Katunayake (CMB)](https://www.expedia.ca/lp/flights/yyz/cmb/toronto-to-colombo) > > [Flights from Sidney (YYJ) to Terrace (YXT)](https://www.expedia.ca/lp/flights/yyj/yxt/victoria-to-terrace) ### Cars > [Car rentals in Cabanatuan](https://www.expedia.ca/Car-Rentals-In-Cabanatuan.d6124017.Car-Rental-Guide) ### Packages > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### General > [Visit Knowlton](https://www.expedia.ca/Knowlton.dx59877)