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Reviews of Sawasdee Khaosan Inn

2.5 out of 5
Sawasdee Khaosan Inn
160/1 Khaosan Rd, Talat Yot, Phranakorn, Bangkok, Bangkok

Reviews

5.6
Rating 10 - Excellent. 16 out of 248 reviews" "
Rating 8 - Good. 44 out of 248 reviews" "
Rating 6 - Okay. 92 out of 248 reviews" "
Rating 4 - Poor. 59 out of 248 reviews" "
Rating 2 - Terrible. 37 out of 248 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Just, Poland

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very good location and thats it. A girl in the reception was kind and helpfull. Room smels bad and is in bad condition, shower drain blocked. Pictures you can see here were taken long, long time ago. But if you like when something bites you at night it will be good choice 😆
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well it was close to everything it exceeded my expectations for what I paid.
Stayed 4 nights in Jun 2019
Response from Alisa on Aug 13, 2019
Thank you for your comment. We will improvement more. Wish you will come back next time.

6/10 Okay

Nancy

Disliked: Cleanliness, property conditions & facilities
Kind of neglected and sad.
Just seems like no one cares about the entrance appearance. Run down and shabby. Room was ok. TV and A/C worked. Hot water in shower. Could look so much nicer with a good scrub, some fresh paint and a few plants! Get rid of broken and worn out furniture in lobby area. Just ok for a short stay.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were positively surprised about this hotel. The access to it and the front is not the best one, but when you are already in your room, you're very surprised. The rooms are great, with AC, TV and even a refrigerator. For those who don't like cold showers, they also have hot water. The decoration and the furniture in the room are really nice and modern. Even if it is directly behind the Khaosan Road, you can barely hear the noise from there. If you are in Bangkok and want to party and have a hotel right next to the party zone where you can also relax, this is definitely the place. If you need a taxi/transfer to the airport, the staff will also help you book it. Even if we only stayed for 1 night, we really enjoyed it and will come back for sure.
Stayed 1 night in Dec 2018

6/10 Okay

madonna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2018

6/10 Okay

Mohammed haris

Disliked: Room comfort
It's not for family solo travellers can live
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Ok but slippery bathroom
Hotel location is good, no real problems with the room. But the bathroom floor is an ice rink i fell over and limped with a sore hip and elbow until now. My advice be careful

4/10 Poor

antanito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book this hotel
Old hotel unfriendly staff not clean hard mattress over roll don't go better pay little extra stay in different hotel
Stayed 1 night in Feb 2018
Response from Reservation team on Mar 8, 2018
Dear Value Guests, Greetings from Sawasdee Banglumpoo Inn, Thank you for leave a valuable comment We are deeply concern about your inconvenience and sincere apologize for this matter and your feedback is highly appreciated and will help us to improve our ability to serve you and other guests, Best regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reservation team on Feb 22, 2018
Dear Value guest, Thank you very much for your Comments and review for us, we will be sure pass along your kind words as it helps us, We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support. Best regards,

2/10 Terrible

Jamie, Philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place. I demand full refund of 4 nights
AWFUL experiece in Sawasdee. Took us almost 1 hour to find the place. No proper direction. The booking pictures online looks nice however, the actual hotel was beyond disaster! The front desk was rude he didn't even assist us in our room. He just made me sign the check-in papers. When we got inside room was dirty, bedsheets looked like it was used and not washed. And there were large mosquitos and room smelled bad. We left right away and did not sleep in this hotel and went to find another one. You should not have asked for payment during online booking. I booked and payed 4 night and my card was charged in full though I did not stay in Sawasdee Banglumpoo. If I could get a full refund I demand for it.
Stayed 4 nights in Jan 2018
Response from Reservation team on Feb 10, 2018
Dear Value Guest Thank you for your Comments and review for us. Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our Hotel at Sawasdee Banglampoo inn recently. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, due to your booking is non- refundable we are apologize for this matter, Best regards,

10/10 Excellent

Christopher

Liked: Staff & service, room comfort
Good value for traveler
Good value for traveler
Stayed 1 night in Jan 2018
Response from Reservation team on Feb 10, 2018
Dear Value guest Thank you very much for your Comments and review for us, we will be sure pass along your kind words as it helps us, We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support. Best regards,

4/10 Poor

Mike

Disliked: Staff & service, property conditions & facilities
The room I booked was a Superior Deluxe Double, it looked nothing like the photos on Hotels.com, when I spoke to the person on reception I was told "you not pay full price" I explained I had a large discount as was told "I don't know about discount" and was offered a single room instead?? I spoke with the manager in the morning and was offered a different room a standard double at best, the manager apologized for the other staff member and informed the photos had not been updated for a long time, probably since it originally opened. The corridors stank of cat urine and the location was not that easy to find, I will not be staying there again. I am also not sure I will be using hotels.com as they don't see to be able to verify the condition of the hotels they advertise. The room should have cost 2600 baht per night see the photos for yourself would you have paid full price? I only paid 450 per night I think that's all the rooms were worth - so not all the great deals you see advertised are what they seem. I certainly didn't expect to be spoken to like I was by the staff either very rude.
Stayed 4 nights in Aug 2017

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electricity failure 3 times. No TV channels. Staff not interested
Stayed 7 nights in Jul 2017

2/10 Terrible

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CANDIDATE FOR SHABBIEST HOTEL IN THE WORLD/
Despite paying for 4 breakfasts there was no breakfast n fact despite the sign outside there was no food service We checked in after midnight very tired No warning of 500 local currency deposit Dirty reception Filthy staircase to 3rd floor room Both aged 63 we requested easy access, price was not a consideration We arrived after 6 flights no porter nor lift to a shabby cupboard , no towels, we had to go down 6 flights tro recieve frayed shabby towels Day 2 bulders drilling loudly after bedtime until around 2230 I would never stay in this hotel again free Sat Tv had 1 french blurred channel 2 thai and NHk No water in Fridge etc AVOID BOOKED IN ERROR AS sAWASDEE SMILE RUN BY SAME MANAGEMENT FULL

2/10 Terrible

Debbie, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff unfriendly, room a disgrace, do not go there
Room dangerous, dirty and not what it looks like in photos. Shower over sink with live wires hanging down, refund refused. A disgrace of a place off an alley full of rats. Avoid!!!

2/10 Terrible

marcelo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there
Just stay there if you have no other choice, like me, that made a HUGE mistake of paying everything in advance.

6/10 Okay

Gideon

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic but in a good area
Hotel was run down, room smelled of damp. But it did have a hot shower. Bed sheets stained. Breakfast ok. Room was on level 3 should imagine lower floors have a lot of noise

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Evaldas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel
It was really bad condition room. It needs renovation. Yes, it was cheap, but not worth that price.

2/10 Terrible

John Doe , America

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this place

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

4/10 Poor

Yesenia, San Francisco, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location saves it a little
We booked a room here for 3 nights. It's right off of Khao San road, which was amazing! The location was GREAT! However, we get to our room and everything is COVERED in ants. The bedsheets were stained and the pillow cases were dirty.... The room was TINY which, coming from San Francisco, I was used to it... There was about a 2'x6' space for walking and the rest of the room was bed. The staff were quite unfriendly and if you ask a question they look at each other as of saying to one another, no it's your turn to answer a question.... They all speak great English. The free wifi is in the lobby only, and even then it wasn't working for most of our stay... Needless to say we checked out a day early and came back to Pa Tong beach for the rest of our trip.

6/10 Okay

CHRISTOPHER

Party time !
First time back to Koh San Road in 24yrs - just as crazy as I remember it - hotel ideally situated only a short walk off the road and the room I had was really quiet despite the partying going on. No problem with late check in either - would use again for a short stay.

2/10 Terrible

Samantha, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was rude. Advertised free water, wifi, continental breakfast - none of this was included. No towels in bathroom. Ants in room. AC leaked on bed. Room was between 2 hallways - windows showed view of hallways and was very loud and light from hallways came in.

2/10 Terrible

Katherine, Santa Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!! Disgusting!! Go to Khao Sahn Holiday in
Horrible! This hotel is filthy. Pretty cheap, but even for cheap it was disgusting. Rooms and bedding didn't look clean at all, I knew they're bedding and towels were clean cause they have they're own laundry service, but they were totally ratted, holes, so old, they're like rags. We had cockroaches in our room. Not one or two, we saw like 6. We opened the door and turned on the light and they all scattered! We asked for a different room for the guy at reception downstairs. He said no other rooms were available and we they couldn't refund us even though obviously it was inhabitable. He gave us free WiFi for our room instead? Really? We decided that wasn't good enough, went back downstairs and told him that we were leaving and nicely asked for a refund again. Again he said no, but they would return our deposit. They had to return that anyways! We kept making a polite fuss and finally he handed us a room key for a deffernet room. Now one was available? He was super unhelpful, not nice or honest. This place is filthy. There is another cheap hotel like 1 alley over off of KhaoSahn Road. It's like $4 more a night but it's worth it, very clean and legit w/ air conditioning and a helpful aND friendly staff. It's called KhaoSahn Holiday.

2/10 Terrible

keith, southport

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sawasdee banglampoo hotel 3 out of 10.
My stay at sawasdee banglumpoo hotel.from arrival to departure the reception lady was ignorant and unhelpful.all she did was llook at her phone and when I asked her anything she did not know.the rooms were OK but maybe a lick of paint would help.room cleaning was adequate.breakfast was poor.ate the first morning but did not bother the next two mornings.very close to khaosan road was a plus.price of room was also a plus.I don't think I will stay here again.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do yourself a favour and stay somewhere else
Probably the worst hotel we have ever stayed in Window did not lock properly and looked like someone has tried to break in before Room was basic and I mean basic Everything was old and grimmy Bed linen and towels have seen cleaner and better days Public toilets were something else - worse than in India For $20 a night there must be better places in Bangkok Only good thing was breakfast buffet Basic but plentiful Do not stay here

6/10 Okay

Heeju, korea

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
compare with its price perfact to stay
was quite diff to find but once you find, will be easier. beside it has perfact location for enjoying khaosan's night life

6/10 Okay

Rich, UK

Liked: Staff & service
Simple with A/C and near Khao San Rd
Good location, within yards of Khoa An Road but just down a backstreet so not too noisy. Rooms were simple and clean. The hot shower was broken but sure it would have been fixed if we asked (didn't fancy hot showers in that heat!)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good place to stay, even with a tight budget
Its not easy to spot this hotel in Khaosan road. it is in one of the dark alleys and hard to spot. No signboard was pointing towards the place, we had to ask locals where the place is at. Room has cockroaches and nymphs crawling around, luckily i only stayed for 1 night. The water heater wasn't working along with the spoiled taps and there were stains everywhere on the tables and washroom. Well, at least its cheap, other than that, there is no plus points for this place. There are much better ones with competitive prices nearby.
Thank you for sharing your experience on your stay Sawasdee Banglumpoo Inn Deeply apologize for inconvenience , your comments will be briefing to our team for improvement as best as we can Sincerely yours

4/10 Poor

csss

Disliked: Cleanliness, staff & service, room comfort
Great location but would not recommend
Great location! Unfortunately, there was a major cockroach problem when I stayed ther, freaked me out!

4/10 Poor

Mark, Taiwan

Disliked: Property conditions & facilities, room comfort
Down the alley past the tattoo shop
If your idea of a decent hotel is a rundown hideaway down the alley past the tattoo shop with tiny rundown rooms this is the place for you. We asked for towels at check in and were told 'no clean laundry until 6.' My wife took matters into her own hands, got on the internet, booked us a room at the Royal Prince hotel, and we hopped a cab and didn't look back. If I was on a low budget and needed to be around Khaosan Road for some reason and was a 20 year old beer-swillin' backpacker this place would be just the ticket.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect location
Perfect location, budget, breakfast is ok, clean, safe but very old. They need to do revonation. Two minutes walking distance for khaosan road.

8/10 Good

Will

Liked: Cleanliness, staff & service, room comfort
Great location, great deal
Decent breakfast, hot shower, and located directly on khao san rd. Excellent location but still quieter than something like D&D right on the road itself. Staff was great.

2/10 Terrible

lee , england

Disliked: Staff & service, property conditions & facilities, room comfort
Very loud location
Hard to find , good for the younger traveler, not for older people, good location for palace, they tell you to extra padlock your door at night , why would that be, cold shower, would not stay again,

4/10 Poor

Troy, Melbourne , Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Up alley Kohsan rd
Bed was like sleeping on concrete , mini bar wasn't stocked , mouldy shower , staff were really great which made our 2 night stay bare able

8/10 Good

Martin, London

Liked: Cleanliness, staff & service, room comfort
Right on Koh San Road
Adequate, functional rooms just off the infamous Koh San Road. Don't expect the Earth for the price, but safe and functional. Breakfast was included and I slept well.

10/10 Excellent

Rachel, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I wanted
Great location by Khao San Rd, lots to do and see nearby. Hotel staff were very helpful and gave me great advice for my stay in Bangkok. The room was clean with a nice bed and shower. Buffet breakfast was nothing startling but a nice start to the day.

10/10 Excellent

BPJ, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
We stayed for one night to experience Khao San road. We really enjoyed the location and friendliness of the staff. Even though check out was at noon, we were able to pay an extra 250 baht to keep our room until 4pm which was great.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

you get what you pay for.
Cheap as chips, and dead central. Clean rooms, ok service and ok food. A bit hard to find as it is located in a narrow back alley, and walking through there does not give you the best impression. But, you get what you pay for. I would go back if all I needed was a bed and a shower.

8/10 Good

Neil, Carnaffin

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of khao san road, did what it said on the tin was somewhere cheap to stay with no thrills but what do you expect for the price,was clean staff were good and had on site booking for trips tours etc only gripe was room was pretty darn small but then as I said what do you expect for the price!

10/10 Excellent

Mohamed, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for backpackers, groups... Location is the best about this place, wifi not free about £2 a day Would stay here again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

JS, Finland

Disliked: Property conditions & facilities, room comfort
Ok but no luxury
I had a "superior" room with so-so condition, with semi fallen off curtains and with sound of Khao San road reaching the room (3rd floor). The bed was ok though. Eur15/night + tax.

6/10 Okay

Juan Carlos, Melbourne, Australia

Disliked: Staff & service
Basic Accommodation in Khao San Road
The basic experience, i.e. Room, was Ok, but nothing else really. - WiFi connection is not included - Maps, info and other services are either non existing or charged - It does not feel very safe, although nothing happened during my stay. - Staff is not very helpful, and I found it kind of sardonic, but maybe is just me...

4/10 Poor

Joe, Ph

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Noisy
Not worth the money. The location was good, but in the concrete building you could hear everything. People making noice most of the night, finally the people got quiet, but then the reception decided to print out a lot of pages in the middle of the night. Even though I was staying on first floor it sounded like the noisy printer was right next to my ear with eccho... I didn't sleep all night, had to leave at 5 in the morning... :(

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointing. Will not stay again.
The staff was terrible to us and gave us dirty looks the whole time we stayed there. The room was so small, the water never got hot in the shower, the hotel claimed there was cable TV but that was untrue. Breakfast buffet was OK but once again the breakfast staff was rude, and the buffet wasn't really worth the extra money. Will not be staying at any of the Sawasdee chain hotels again it was so disappointing and a very unenjoyable experience.