A-One Bangkok staff are rude to customers who don't come in group tours. If you stay at this hotel without coming through a tour group reservation, you won't be given much attention. This hotel has contracts with tour agencies in China, Korea, Hong Kong, Taiwan, and France. Preference are given to those passengers who are with tour groups. When I first walked in to the front desk, I was ignored by staff - they thought I was a vagabond - the front desk clerks were preferred dealing with Chinese group tour passengers - so then if they are customers, then who was I - not a customer? I paid money in advance, but they don't care about individuals. Anyways, so finally I was able to get room which I declined because it was dirty. So the clerk decided to decline to deal with me anymore - don't know the reason why? He asked some other front desk guy to deal with me. Front desk clerk have limited English language speaking skills. Communication was a BIG problem. The WiFi in my room #1007 on 10th floor was VERY WEAK. It kept on dropping all the time. I had to call front desk clerk several times to fix this issue - they told me to move another room - I declined because I had unpacked my bags and didn't want to repack and unpack again - it was too much for me. The fact that this hotel had my money up front, meant I was now in a weak position to negotiate with them on any issues - they will NOT refund money under any circumstances. I say DON'T stay at this hotel PERIOD,