Outdoor pool

Reviews of Grand Dafam Braga Bandung

Grand Dafam Braga Bandung
Braga CityWalk Jl. Braga No. 99-101,, 99-101, Bandung, West Java

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 187 reviews" "
Rating 8 - Good. 100 out of 187 reviews" "
Rating 6 - Okay. 35 out of 187 reviews" "
Rating 4 - Poor. 10 out of 187 reviews" "
Rating 2 - Terrible. 2 out of 187 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walk out to Braga. Great staff, breakfast is a mix of local and western foods. It is a little confusing entering/exiting and if you call for a taxi, most of them are not familiar with the process. Pretty close to train station.
Stayed 3 nights in Jan 2020
Response from Heri Wibowo on Feb 9, 2020
Dear Anonymous, First and foremost, we would like to thank you for choosing our hotel as your recent stay in Bandung. As we learnt, we glad to know that you enjoyed and satisfied especially from our hotel location and our staff. Moreover, your positive rating is highly appreciated and valuable for us. Once again, thank you for share your review to our hotel on Expedia review forum. We hope still get another chance to welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

10/10 Excellent

suriani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Heri Wibowo on Feb 9, 2020
Dear Suriani, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Heri Wibowo on Jan 23, 2020
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Heri Wibowo on Jan 10, 2020
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay in Aston Braga. Staff are very polite and kind. Was very attentive when fell ill during our stay in Bandung. Appreciate all the assistance rendered
Stayed 2 nights in Nov 2019
Response from Heri Wibowo on Jan 10, 2020
Dear Nadia, First and foremost, we would like to thank you for choosing our hotel as your recent stay in Bandung. As we learnt, we glad to know that you enjoyed and satisfied especially from our hotel quality and our polite staff. Moreover, your positive rating is highly appreciated and valuable for us. Once again, thank you for share your review on Expedia review forum. We hope still get another chance to welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2019
Response from Heri Wibowo on Nov 27, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

10/10 Excellent

MUHAMMAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from hotel to Alun Alun, Near to braga city walk easy access to all area when your in the middle
Stayed 3 nights in Nov 2019
Response from Heri Wibowo on Nov 11, 2019
Dear Muhammad, First and foremost, we would like to thank you for choosing our hotel as your recent stay in Bandung. As we learnt, we glad to know that you enjoyed and satisfied especially from our hotel location. Moreover, your positive rating is highly appreciated and valuable for us. Once again, thank you for share your review on Google review forum. We hope still get another chance to welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Good comfort stay
Good size hotel. lack of hairdryer or safe, but I believe those might be available upon request (I did not ask for those).
Stayed 2 nights in Oct 2019
Response from Heri Wibowo on Oct 17, 2019
Dear Dave, First of all, we would like to thank you for take your time to share a genuine review about Aston Braga Hotel and Residence. As we learnt, we glad to find that our room size. Beside of that, we would like to inform you for additional amenities like hairdryer is available based on request. Once again, thank you for choosing Aston Braga Hotel. We hope to looking forward for welcome and serve you back again soon. Warmest regards, Heri Wibowo, Duty Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The choice of food was incredible, making it hard to choose what to eat. Staff friendly and very helpful.
Stayed 3 nights in Sep 2019
Response from Heri Wibowo on Sep 27, 2019
Dear Anonymous, We would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay in Bandung City. As we learnt, we glad to know that you enjoyed and satisfied especially from our helpful and friendly staff along with our breakfast variety. This kind of review will motivated us to maintain this performance still in good condition. We hope for looking forward for welcome and serve you again soon. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kamikaze brunei
it were very enjoyed to stay..so comfort and nearly lived place to enjoyed...not regreat to stay of aston..but the most should the aston have is saturday nite buffet...the breaksfast not lot of changes from previous stay. staff very friendly and cooperation as well as support ...keep good work my suggestion to upper high level authority..why not you establish award or appreacited ward to someone who always stay at your hotel since long times
Stayed 2 nights in Sep 2019
Response from Heri Wibowo on Sep 22, 2019
Dear Anonymous, On behalf of management, we would like to thank you for share a genuine review about Aston Braga Hotel and Residence. As we learnt, we glad to find that you satisfied with our friendly staff. However, we received your suggestion about repeater guest reward. Management will try to find the best solution regarding it. We hope to looking forward for welcome and serve you again soon. Warmest regards, Heri Wibowo Duty Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Condotel 3 bedroom enough for my big family. Comfortable stay. Breakfast good. Easy access. I can walk to Pasar Baru around 10 minute seeing the local culture through the path walk. Overall great stay.
Stayed 4 nights in Sep 2019
Response from Heri Wibowo on Sep 22, 2019
Dear Anonymous, We would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay in Bandung. We glad to know that you enjoy and satisfied especially from our cleanliness, our spacious room, our breakfast quality, along with our strategic location. This kind of review will motivate us to maintain this performance still in good condition. We hope to looking forward for welcome and serve you back again soon. Warmest regards, Heri Wibowo, Duty Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Heri Wibowo on Sep 12, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 3 bedroom condo which included breakfast. The full breakfast was excellent with lots of good choices. The condo was nice and clean. The view was good. The staff was friendly.
Stayed 3 nights in Aug 2019
Response from Heri Wibowo on Aug 14, 2019
Dear Anonymous, We would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay in Bandung. As we learnt, we glad to know that you enjoy and satisfied especially from our breakfast quality, our cleanliness, and our friendly staff. This kind of review will motivate us to maintain the performance. We hope for looking forward to welcome and serve you better soon. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Heri Wibowo on Jul 28, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

4/10 Poor

bockchoo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The 3-bedroom condotel we booked was very run down especially the bathrooms. The en-suite bathroom was unusable for shower as water just flood the floor after use, poor dim lighting in the rooms, flooring past its past with cracks etc. Amenties in room was poor, no hand towels provided, no kettle provided, limited cooking pots/pans etc. In fact, the whole hotel could do with a refurishment as everything seems really worn-out even the outside facade. Very disappointing for a 4-star hotel!
Stayed 3 nights in Jul 2019
Response from Heri Wibowo on Jul 28, 2019
Dear Bockchoo, First of all, we would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay. As we learnt, we regret to find that our room condition didn't meet with your expectation. Management already received this noted well and try to find the best solution as our hotel development. We hope still get another chance to welcome and serve you better in the future. Warmest regards, Heri Wibowo Duty Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
AC not cooling at all!!!! Very basic!
Stayed 3 nights in Apr 2019
Response from Heri Wibowo on May 11, 2019
Dear Anonymous, First of all, thank you for take your time to share a review about Aston Braga Hotel and Residence. As we learn, we regret to find that you didn't satisfy with our AC condition. Our Chief Engineering will recheck again and try to fix it. Once again, thank you for choosing our hotel. We hope still get another chance to welcome and serve you better in the future. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

ZAUKAMARUDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good
Stayed 3 nights in Apr 2019
Response from Heri Wibowo on May 6, 2019
Dear Zaukamarudi, First of all, we would like to thank you for share a genuine review about Aston Braga Hotel and Residence. As we learnt, we are happy to know that you enjoyed and satisfied especially from our hotel quality. Moreover, your positive rating is highly appreciated and valuable for us. We hope to looking forward for welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Heri Wibowo on May 6, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Heri Wibowo on Apr 11, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

8/10 Good

Mohd Zamzam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe & pleasant overnight stay
Overnight stay in Bandung hotel close to train station to catch late morning train to Jakarta. Hotel is located above shopping mall with another hotel. Convenient & buffet breakfast was included.
Stayed 1 night in Mar 2019
Response from Heri Wibowo on Apr 4, 2019
Dear Mr. Mohd Zamzam, Warmest Greeting from Aston Braga Hotel and Residence ! On behalf of management, we would like to thank you for take your time to share a genuine review about our hotel. As we learnt, we glad to know that you enjoyed and satisfied especially from our strategic location along with our breakfast quality. Moreover, your positive rating is highly appreciated and valuable for us. Once again, thank you for choosing our hotel. We hope to looking forward for welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access.
Stayed 3 nights in Mar 2019
Response from Heri Wibowo on Apr 4, 2019
Dear Anonymous, First of all, we would like to thank you for share a genuine review about Aston Braga Hotel and Residence. As we learnt, we are happy to know that you enjoyed and satisfied from our accessibility. Moreover, your positive rating is highly appreciated and valuable for us. We hope to looking forward for welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

10/10 Excellent

Zuhairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Heri Wibowo on Mar 29, 2019
Dear Zuhairi, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Heri Wibowo on Mar 29, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

8/10 Good

Felia, Gombak

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel is inside a shopping mall. Surrounding is happening at nite with clubs and cafes. Breakfast spread was variety with local and international food and tasty. The bad side only the swimming pool area looks tired and the free wifi was not in all area even in our room, we need to sit in front of the door or toilet to get the wifi connection.
Stayed 3 nights in Mar 2019
Response from Heri Wibowo on Mar 29, 2019
Dear Felia, First of all, we would like to thank you for take your time to share a genuine review about Aston Braga Hotel and Residence. As we learnt, we glad to know that you enjoyed and satisfied especially with our strategic location and our breakfast variety. However, we regret to know that you didn't satisfy with our swimming pool and WiFi connectivity. Management will try to find the best solution regarding it. Once again, thank you for choosing Aston Braga Hotel. We hope still get another chance to welcome and serve you better in the future. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2019
Response from Heri Wibowo on Apr 4, 2019
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

10/10 Excellent

Farah, Kuala Lumpur, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here because of the location. Near to Pasar Baru. Whats great about Jalan Braga : Coffee shop, paintings, food. Recommended for everyone.
Stayed 1 night in Jan 2019
Response from Heri Wibowo on Mar 22, 2019
Dear Farah, On behalf of management, we would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay in Bandung City. As we learnt, we glad to know that you enjoyed and satisfied especially from our strategic location. This kind of review will motivate us to maintain our performance still in good condition. Once again, thank you for your genuine review. We hope to looking forward for welcome and serve you back again soon. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Kooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, friendly staff, good location
This Aston Braga is set within a shopping and restaurants precinct with access from the underground lobby or via the lifts to the 2nd level into the shopping and restaurants area. Very quiet environment inside the building compared to the constant traffic noise out on the Braga Road.
Stayed 2 nights in Jan 2019
Response from Heri Wibowo on Jan 31, 2019
Dear Kooi, On behalf of management, we would like to thank you for choosing again our hotel as your recent stay in Bandung City. As we learnt, we glad to find that you enjoyed and satisfied with our hotel quality, our lovely staff, and our hotel location. Moreover, your positive rating could motivate us to maintain our performance still in good condition. Once again, thank you for your review. We hope to look forward for welcome and serve you again soon. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Heri Wibowo on Jan 16, 2019
Dear Traveler, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Best Regards Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Heri Wibowo on Jan 16, 2019
Dear Traveler, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Best Regards Heri Wibowo Duty Manager

8/10 Good

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing to stay at aston beraga...but the lack of it...there ia not lot of choice for european food during breakfast...other..no problemo...
Stayed 2 nights in Dec 2018
Response from Heri Wibowo on Dec 29, 2018
Dear Mr. Eddy, First of all, we would like to thank you for take your time to share a genuine review about Aston Braga Hotel and Residence. As we learnt, we are happy to find that you enjoyed and satisfied with our hotel quality. But unfortunately, we regret to know that our breakfast variety still didn’t meet with your expectation. We’ll share to related department to evaluate the menu based on ingredient. Once again, thank you for choosing our hotel. We hope still get another chance to welcome you back and serve you better in the future. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pls upgrade ur room facilities..
Stayed 4 nights in Dec 2018
Response from Heri Wibowo on Dec 13, 2018
Dear Anonymous, Thank you for taken your time to shared your review about Aston Braga Hotel and Residence. We regret to know our product quality which made you didn’t satisfy. Management already knew this issue, also we will to find the best solution step by step. Once again, thank you for your review. We hope could get a chance to welcome you back and serve you better. Warmest Regards, Heri Wibowo Duty Manager

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Heri Wibowo on Nov 29, 2018
Dear May, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Best Regards, Heri Wibowo Duty Manager

8/10 Good

p, singapore

Liked: Cleanliness, staff & service, room comfort
accessibility to hotel's main entrance and lobby is not convenient and confusing
Stayed 2 nights in Oct 2018
Response from Heri Wibowo on Oct 29, 2018
Dear P, First and foremost, we would like to thank you for taken your time to share your experience of stay in our hotel. We regret to know that you didn't satisfied with our accessibility during your stay. Our security and bellboy would like to help you for accessibility. We hope could win your heart back for welcome you again in the future. Warmest regards, Heri Wibowo Duty Manager

10/10 Excellent

KAMAL, Kuala lumpur..malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ..can goto cinema.. food & restoran.. mini market nearby.. near to town.. easy go for shopping.. happening place at night
Stayed 3 nights in Oct 2018
Response from Heri Wibowo on Oct 29, 2018
Dear Kamal, We would like to thank you for choosing Aston Braga Hotel and Residence as your recent stay in Bandung City. It's our compliment to find that you enjoyed and satisfied with our hotel location. This kind of review will motivate us to give the best products and services for every guest. Moreover, your positive rating is highly appreciate and valuable for us. We hope to looking forward for welcome and serve you back again on your next trip soon. Warmest regards, Heri Wibowo Duty Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2018
Response from Heri Wibowo on Sep 28, 2018
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Heri Wibowo on Sep 6, 2018
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Regards, Heri Wibowo Duty Manager

4/10 Poor

Rozita, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The condition of the room is dirty. However, the location is very good.
Stayed 4 nights in Jul 2018
Response from Heri Wibowo on Aug 11, 2018
Dear Rozita, We would like to thank you for taken your time to share a genuine review about your experience stay in Aston Braga Hotel and Residence. As we learnt, we regrets to find that you didn't enjoy and satisfy about our cleanliness. We're received this noted very well and share to related department to improve their performance. Once again, thank you for choosing our hotel. We hope still get a chance to welcome and serve you better in the future. Warmest regards, Heri Wibowo Duty Manager

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel to stay
good experiences stay over here...nice staff smile and very helpful...
Stayed 3 nights in May 2018
Response from Heri Wibowo on Jul 9, 2018
Dear Eddy, We would like to thank you for share your review about Aston Braga Hotel and Residence on Expedia Guest Reviews. As we learnt, we glad to find that you enjoyed and satisfied with our best products and services. This kind of review could motivated us to give best experience of stay for every guest. We hope to looking forward for welcoming you back again on your next visit. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

Sha, Singpapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Good service provided and Friendly & Helpful staff Buffet good spread as well
Stayed 3 nights in Apr 2018
Response from Heri Wibowo on May 11, 2018
Dear Sha, We would like to thank you for take your time to share your genuine review about Aston Braga Hotel and Residence. We pleased to know that you satisfied with our breakfast menu, our friendly and helpful staff. Beside of that, your positive rating is highly appreciated and motivated us. We hope could get a chance again to welcome and serve you back at anytime soon. Warmest regards, Heri Wibowo Duty Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Convenient location but not very luxury
The hotel is conveniently located with direct access to a small shopping mall and convenience store, plus on a good street for coffee shops and food. However the hotel isn't as refined as the description might suggest and the bathrooms had a lot of mould on the walls. Food at breakfast has a wide range. The service was slightly lacking, for example no towels were available at the swimming pool. We had a three bedroom room, which was convenient for a family sharing with two bathrooms and a living/lounge area.
Response from Heri Wibowo on Apr 9, 2018
Dear Anonymous. Warmest Greeting from Aston Braga Hotel and Residence ! Thank you for choosing our hotel as your recent stay in Bandung City. As we learnt from your review, we do apologize for the shortcomings in our products, our service and our cleanliness which you have experienced and we understand that you are disappointed. Rest assured, the related department have been notified that an improvement has to be done immediately. However, we are glad to know that you satisfied with our location which it next to mall, cafes and restaurants. Once again, thank you for sharing the constructive review. It will be our concern to develop our performance in the future. We hope to look forward for welcoming you back again at Aston Braga Hotel and Residence. Warmest regards, Heri Wibowo Duty Manager

6/10 Okay

Eunice, singapore

Nice hotel at Braga street. Room comfortable .
Request for higher floor as the lower floor is quite noisy at night. The water heater heat changes very fast... either too cold or too hot. Overall experience is nice .
Stayed 3 nights in Feb 2018
Response from Heri Wibowo on Feb 26, 2018
Dear Eunice, We would like to thank you for your genuine review about our hotel. We pleased to know that you enjoyed and satisfied for our product and service during your stay. Moreover, your rating is highly appreciated and valuable for us. We hope to looking forward for welcome and serve you back at anytime soon. Warmest regards, Heri Wibowo Duty Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst night in Braga
we stayed in a 3 bedroom suite and the condition in the room was dusty. Secondly, one of the air-con in the room start leaking and we have to switch off (we did call room service but it was not fix). Thirdly there were ants, the suite pantry was not well equipped as well. For the price you pay, you can get better cheaper stay elsewhere.
Response from Heri Wibowo on Feb 26, 2018
Dear Anonymous, Warmest Greeting from Aston Braga Hotel and Residence ! First and foremost, we would like to thank you for take your time to share an experience of your stay in our hotel. Please accept our apologize for failed to give our best product and made you didn't satisfied during your stay. From your notes, we already share to related department as our evaluation. Our Housekeeping Supervisor will recheck cleanliness of room more detailed before guest check in. Also our Engineering Team will made schedule and monitoring all Air Conditioner period by period. Once again, thank you for your review, suggestion, even critics for our improvement performance. We hope still win your heart back for welcome and serve you again better in the future. Warmest regards, Heri Wibowo Duty Manager

6/10 Okay

Delayla

Liked: Cleanliness, room comfort
So-so hotel despite the Aston name
Breakfast spread was good. Everyday there are some changes to the menu. The unit itself was ok but the water dispenser for hot water was somewhat loose. The common bathroom gets wet easily as the raised slab is too low, the glass door has a slight gap for water from shower to splash out. They should at least fix a rubber strip at the bottom. My 86 y/o dad fell once, luckily he’s ok. The master bathroom’s shower curtains are not well-maintained. They are brownish. Water spills easily at the side where we put our shower gel and shampoo. We had to pull part of the curtain, wet it to make it stick to the wall so the water wouldn’t flow.
Response from Heri Wibowo on Feb 26, 2018
Dear Delayla, Warmest Greeting from Aston Braga Hotel and Residence ! First and foremost, thank you for choosing Aston Braga Hotel and Residence in your recent stay. We are glad to hear that you satisfied with our breakfast menu. Aside from that, we do apologize to hear some things didn't meet your expectation from our water dispenser, our bathroom glass door, and our bathtub curtain's cleanliness. We will share them with the management as the constructive feedback and along with the breakfast. Once again thank you for your generous review and your review is highly appreciated and valuable for our development in the future. Best Regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Aston Walk
Hotel is nicely located to Aston Walk, making it easy to walk around and browse. Breakfast soreadid good with different choice of food everyday
Stayed 4 nights in Jan 2018
Response from Heri Wibowo on Feb 6, 2018
Dear Anonymous, We would like to thank you for take your time to share your experience of stay in Aston Braga Hotel and Residence. We pleased to know that you enjoyed and satisfied our hotel quality from our location and variety of breakfast menu. Moreover, your positive rating is highly appreciated and valuable for us. We hope to looking forward for welcome you back at anytime soon. Warmest regards, Heri Wibowo Duty Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Family
Clean n Friendly Staff
Stayed 5 nights in Dec 2017
Response from Heri Wibowo on Jan 21, 2018
Dear Traveler, Thank you for take your time to share your review about our hotel. As we learnt, we pleased to know that you enjoyed and satisfied with our hotel quality especially in cleanliness and friendly staff. More over, your rating is highly appreciated and valuable for us. We hope to looking forward for welcome you back again at anytime soon. Warmest Regards, Heri Wibowo Duty Manager

4/10 Poor

Dane, Australia

Disliked: Cleanliness, room comfort
Good location noisy room
On check in they gave us the wrong room then we went back down and they said they only have a room on the smoking floor. That was not good enough and after a while they said we had to wait an hour for another room on a non smoking floor. The AC was a bit smelly and the room was very noisy making it hard to get a good nights sleep. The staff were friendly and polite also the breakfast buffet had a lot of options.
Stayed 4 nights in Dec 2017
Response from Heri Wibowo on Jan 6, 2018
Dear Dane, Thank you for choosing Aston Braga Hotel and Residence as your recent stay in Bandung. As we learnt, we regret to failed the best product and service during you stay with us. We are receive your notes and delivered to related department as our concern to evaluate our performance and to find best solution regarding this issue. However, we are pleased to know that you satisfied with our friendly staff and our variety breakfast menu. We hope to looking forward and welcome you back in the future. Warmest Regards, Heri Wibowo Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Dear Anonymous, Thank you for rating us. Since you did not share any review, we could not respond appropriately. However, your rating is highly appreciated and valuable for us. We look forward to welcoming you back soon. Warmest regards, Heri Wibowo, Duty Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok. But hoel run down. Need to revamp. Window and balcony can open.
Stayed 4 nights in Dec 2017
Response from Heri Wibowo on Dec 28, 2017
Dear Traveler, Thank you for take your time to share your experience about Aston Braga Hotel and Residence. We regret to know that our hotel facilities didn’t made you satisfy. Aston Braga Hotel has been running for more than 11 years and still counting years ahead. Management still do not have any further plan to upgrade the furniture, however your feedback is highly valuable and under management consideration. We hope that we could win your heart back again in the future and look forward to welcoming you back again. Warmest regards, Heri Wibowo Duty Manager

8/10 Good

akma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel But no slippers provided in the room Telephone in the main hall not functioning (We’r staying at the top floor room 1901)
Stayed 2 nights in Dec 2017
Response from Heri Wibowo on Dec 11, 2017
Dear akma, Thank you for shared your feedback. We regret to know about less amenities and telephone in room not functioning. We shared to related department and recheck again to room 1901. Once again, thank you for your review and critics. We hope could get a chance to welcoming you back again in the future. Warmest Regards, Heri Wibowo, Duty Manager

10/10 Excellent

Teti Mbugua, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel right in the center of the city that can be accessed by public transportation
Stayed 1 night in Nov 2017
Response from Heri Wibowo on Jan 21, 2018
Dear Teti Mbugua, Thank you for take your time to share your review about our hotel. As we learnt, we pleased to know that you enjoyed and satisfied with our hotel quality especially in our location. More over, your rating is highly appreciated and valuable for us. We hope to looking forward for welcome you back again at anytime soon. Warmest Regards, Heri Wibowo Duty Manager