Suite, 2 Bedrooms | View from room

Reviews of Pearl Boutique Hotel - Adult Only

3.5 out of 5
Pearl Boutique Hotel - Adult Only
Jalan Arjuna-Double Six, Legian, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 57 reviews" "
Rating 8 - Good. 23 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not respond to phone or email
Having had our flights cancelled by Jetstar the night we were to arrive for 8 days the hotel was uncooperative in helping with a part refund. Refused to communicate with Hotels.Com and fell on deaf ears. We would expect a Penalty for part of the stay, however the fact no reply to agent saw out of pocket for the full 8 nights. We communicated with the hotel, it they had little sympathy. Will not stay there ever again
Stayed 8 nights in Dec 2022
Response from Dewi on Dec 25, 2022
Good afternon, We regret that you cannot come to our place due to Jestar cancelation.You have booked with an OTA and have accepted their booking conditions. On our side we have kept your room since you booked reservation and duration the totality of your reservation in accordance with our policy. We understand your dissatisfaction however Jetstar and your travel insurance will have to find a solution for you. Hotels.com still charged us for their commission regarding your reservation. Once again we are sorry about this situation , we know how frustrating this is, especially during this time. As mentioned previously we still can send you a NO SHOW letter. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
staff where great lots of problems with pool no security on duty
Stayed 6 nights in Feb 2020
Response from Dewi on Feb 14, 2020
Thanks to stay at Pearl and to review our hotel. We had poo issue and had to change the engine. We have night security who stay all the night at the reception or around the garden. You can call him from your room if needed.

8/10 Good

Anthony Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Handy for everything.
Very good small hotel in the middle of Legian quite close to the beach.. Pĺènty of small restos & bars aroùnd.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill
Relaxing
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place for a great holiday and a fabulous location
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Mary, Australia

Liked: Staff & service
Quiet setting
Quiet relaxing location. No frills accomodation. Staff were pleasant, not overbearing. We wanted to stay until 4pm and was a little disappointed they wanted to charge half full room rate despite not being booked.
Stayed 5 nights in Sep 2017

8/10 Good

Alison, Perth Australia

Liked: Cleanliness, staff & service
Nice quiet hotel, Friendly and professional staff
Thank you for a lovely stay at this small and tranquil hotel. I used the Spa most days for an amazing relaxing massage. Amazing best massage I have had. Only think I can say is there are a few finishing touches missing. No tissues in the room, Maybe a couple of other toiletry items in the bathroom not a major problem as I brought my own and Bintang Supermarket is just 15 minute stroll away. I also had to leave the hotel at night to go and watch the AFL only four channels on the tv but also had a dvd player to watch the movies you bought. Beautiful pancakes and plenty for me to eat. Thank you for caring during my visit and I plan to return.
Stayed 5 nights in Jul 2017
Response from Dewi on Jul 29, 2017
Good afternoon, Thanks for your feedback it was pleasure to welcome you at Pearl. We noted your comments and will try to improve our service. Cheers

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Nice place
A nice place in good area the bathroom needed an upgrade for what you pay

10/10 Excellent

mick, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small quiet hotel of double 6
The Pearl hotel was excellent only small about 16 rooms so very quiet.The pool was about 8 steps from our room water temp is good well laid out gardens separate this area from The Pearl Restaurant that happens to be a very good one one the top around the area would definitely stay again.Good for romantic stay or just chill

6/10 Okay

Deidre

Liked: Cleanliness, property conditions & facilities
Some good aspects but would not return
We had a deluxe room upstairs. A big balcony and a good size room, but it was noisy from the back street. Dogs, cats, roosters and motorbikes. The bed was not comfortable but the pool area was great. The spa was excellent, a very knowledgeable therapist with attention to detail, great value for money. The restaurant was excellent but the breakfast was one of the worst around. I expected a French influence with value for money.

4/10 Poor

Moya, Falcon WA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very disappointed
I was very excited to stay at this hotel but very disappointed on arrival. The rooms are gorgeous very shabby chic but poor security. My sister's room had the roof cut out in the bathroom, no flywire etc just straight out to the sky which meant millions of mosquito's and very easy for someone to climb through and steal belongings. I had a 2 bedroom suite again gorgeous but poor security. We had no phone in our rooms, zero access to room service. This hotel has no room service for food or drinks. Breakfast menu very poor. I think the Spa is false advertising because it is just a wooden hut with one table and no airconditioning. We checked out after 5 days and moved to a more secure hotel.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and enjoyable stay
The staff were amazing. They could not do enough to make your stay as enjoyable as possible. They treat you with kindness, respect and friendliness. The breakfast was brilliant.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet boutique hotel
Tucked back off a busy street, it is surprisingly quiet. The staff was very friendly and helpful with recommendations. Balcony with Plumeria trees and pool view made it a perfect place to meditate in the morning right before their simple but delicious breakfast. Room was clean with good wifi and a/c. It is about a 5-10 minute walk to Double Six beach but lots of restaurants and shops along the way. I would stay here again.

10/10 Excellent

Glenys, Brisbane Qld Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali holiday June 2016
I spent a week at this resort with my two adult daughters and one adult grand daughter. We had the suite, which I wasn't aware of at booking, so this was a very pleasant surprise. The rooms were lovely. We had a problem with the tap in the kitchen area which was fixed promptly. I could not fault the food at all. I thought we were getting continental breakfasts but we had a choice of muesli, eggs or crepes. The Spa was very reasonable and the beautician was excellent with massage. Unfortunately she is the only one which made it difficult to book in when you wanted. The staff were all very pleasant and obliging and the owner was very hands on and so welcoming and helpful. The Restaurant is up there with 5 star dining, the food was wonderful. We were so full after entree and main course and requested to wait for dessert and the owner suggested he send it up to our rooms a little later for us to enjoy. Nothing was too much trouble. The resort is small, I'm not sure how many rooms, but it was so relaxing without crowds fighting for a space at the pool and of course no children which made it even better. Very centrally situated and safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pearl hotel
Good location, walking dist to the beach, lovely staff and a nice pool... Apparently the French restaurant is good to but I didn't try it... My only complaint... They put to single beds together to make a double and there was a hard uncomfortable line up the middle but besides that my room was lovely with good air con!

8/10 Good

Wendy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whilst the Pearl was comfortable, the bedrooms are badly in need of updating. The local staff were very attentative, pool area excellent and clean. In my opinion it is overpriced for what is offered. We have been travelling to Bali for 25 years, doing business! Ok for overnight stay.

8/10 Good

Jenny, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little boutique hotel
Balinese style hotel which I love, gardens are lush. A small boutique hotel with only 14 rooms and no children under the age of 15….a big plus for me and my travelling companions. The pool is a little small but does the job of cooling you down with enough sun beds available. I was travelling with a group of friends, we had the 2 bedroom suite which was nice, although the aircon in suite 001 wasn’t the best compared to some of the other rooms, it struggled to keep us cool while sleeping. TV/DVD player in the room, tea and coffee making facilities and laundry service available and very reasonable prices. Breakfast served from 8am is limited but very nice, fresh juice, cereal/yoghurt or eggs/bacon or crepes. Staff were friendly and always happy to greet us. A good location, with lots of shops and restaurants and a short walk to the beach. Located in the boarder of Legian and Seminyak. Would stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to relax!!
We loved the Pearl Hotel, it was like our little Oase, quiet and beautiful. Just 10min. walk to the beach.

10/10 Excellent

Jane, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Out of the 5 hotels I stayed in this one was the best for location and service. I will be back.

8/10 Good

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brady, Dunsborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my area that I grew up in so its perfect for me. So close for everything yet a little bit out of the hustle that comes with Kuta and Legian.

8/10 Good

Trav, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet hotel with delicious food.
The Pearl was a great place to stay in an excellent location. We stayed in a deluxe room which was great, the only downfall was the mozzies, lots of them in the room and in the semi-outdoor bathroom, spraying the room didn't seem to help, but the hotel staff did their best. The included breakfast was fantastic, with great choices, including freshly blended juices. The Pearl restaurant was amazing. Very pricey for Bali, but the food was simply delicious. All in all, we really enjoyed our stay at The Pearl & would highly recommend it.

8/10 Good

Pamela, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and great location!
We stayed for 11 days in the deluxe room at the Pearl Hotel. Staff were absolutely brilliant, nothing was too much trouble. The breakfast and cafe for lunch was lovely. Location for what we wanted was brilliant. We dined at the Pearl Restaurant for dinner with friends and it was first class. Our only complaint (and this relates to most accommodation) is the lack of and policing of guests reserving and leaving towels on sun lounges around the pool.

8/10 Good

Greg, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laid back holiday
Very nice hotel. Good value and reasonably close to the beach. The building works next door disturbed the peace, but overall an enjoyable stay. Not a hotel for the party animals and no little kids running around which adds to its appeal. The spa massages are excellent value.

10/10 Excellent

dave, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, intermite
Very nice hotel with very helpful and friendly staff. Made some friends with very nice other guests as its so intermite and friendly environment. The resterants is amazing. We will be going back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet resort with friendly helpful staff. Rooms could do with a bit of a makeover but nevertheless were clean and were serviced daily. Also ate at the restaurant which I would highly recommend. Gorgeous pool area. Overall a pleasant stay.

6/10 Okay

Beth, New South Wales, Australia

Liked: Cleanliness, staff & service, room comfort
Nice little hotel, pretty quiet
Nice little hotel off the street so it is away from busy traffic. Hotel only has about 16 villas so we often had the pool to ourselves (although we were there in the quieter months), not a huge pool but big enough for the amount of rooms. The only negative is that the pool turned my blonde hair green because of the amount of chlorine. MASSIVE dissapointment. We got breakfast included with our package, they only had three meals to choose from which was a bit disappointing, but that was only a minor negative considering it is only a small hotel. Overall we had a great time at The Pearl, it's a good distance from Legian Beach, only a few hundred metres. Staff were AWESOME, soo friendly and always helped with any needs. Room was always cleaned when we were out. Thanks!

10/10 Excellent

Annie, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiden Oasis
Lovely small boutique hotel hidden down a little lane close to everything. Immaculately clean, great service. I would definitely stay again at the drop of a hat.

10/10 Excellent

Jennifer, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Spotless;

8/10 Good

Veronica950, Perth, West Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet Place in Noisy Bali
A hidden gem in noisy Legian was a most welcome respite from my busy schedule. Upon my arrival the reception staff were friendly, smiling and most helpful. The room had been thoroughly cleaned and the bed made with fresh, crisp linen. Even though some rooms were being updated this did not impinge on my stay. Rooms come with beautiful decorative bedside lamps but suggest you speak to manager if you'd like to read in bed. Breakfast is served in the small cafe and was included in my booking. The freshly made omelette was served hot and very tasty. Serve yourself tea, coffee and toast was a great idea. Breakfast also includes your choice of freshly squeezed juice which is made as soon as you make your order. The pool and garden area is surrounded with plenty of sun lounges which makes a nice change from larger venues. No need to try scramble to put a towel out to reserve your lounge! Free Wifi is freely available at the pool surrounds and the cafe. I used the onsite beautician twice during my stay and was very pleased with the pedicure and manicure services given by Effie. She allowed time for coats of nail-polish to dry which gives an excellent finish to nails and is so often missing in 'production spas'. Used the hotel transport to the airport as it is convenient and only a bit more than the taxi service. Would certainly stay here again

6/10 Okay

chris, melbourne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average hotel
Air con was not adjustable, had to hand key in when you went out and this turned all power off so room was always hot on return

10/10 Excellent

Rachel, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and inexpensive
The Pearl is conveniently located to Seminyak and Legian restaurants and beaches. The rooms are spacious, comfortable, nice to look at and have tvs and dvd players. The pool area is stunning! We just weren't fans of the breakfast but there are some lovely breakfast places nearby. We will definitely stay here again it was one of our favourites on our trip.

10/10 Excellent

Hilary, Australia - VIC - Geelong

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Do not stay!
Unfortunately our air con wasn't working - and the staff (including the manager/owner) were not willing to help us. It was more like having a fan on, not the 'cool' function and it was very difficult to sleep at night. They said it was working fine, and if we wanted to go else where we could - but they would not refund us for the nights we had already paid for. Definitely not the usual helpful Balinese service we respect and love. We moved hotels - and so glad we did! I think if we stayed here and 'put up' with the broken air con - we would have had a horrible trip!!!

10/10 Excellent

Shelly, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet oasis in a busy surf town
The hotel is small and private, which was nice because the hotels on the beach are too busy. The French restaurant is delicious. We would definitely go back!

10/10 Excellent

cassie, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute
I really enjoyed my stay at the pearl. The rooms were very cute and set in lovely gardens. It's set back so you have some peace and quiet in busy legian. The staff were very nice. Get a massage - really worth it. I would definitely stay there again.

8/10 Good

Cynthia, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
A Pearl in Seminyak
I booked this hotel because it is close to the suppliers that I work with in Seminyak. I am in this area three times a year on business and we decided to try different hotels for a change of routine. We chose this hotel for its old Bali charm. The room was small but comfortable and next to the pool. There is also a small spa that we took advantage of. The hotel does not allow children under the age of 15 so it was quiet and that was a plus. The bathroom needed counter space as we had nowhere to put our toiletries. I think that some of the rooms are different but we did not see them. The staff was really nice and helpful. The manager went out of his way to speak with us and give us information about the hotel and restaurant. There is a French restaurant on the grounds that was excellent and very beautiful. The breakfast that is included is skimpy but there was an electric kettle in the room for Nescafe before breakfast.

8/10 Good

jeananne, darwin

Liked: Staff & service, room comfort
Oasis in the middle of mayhem.
Great value for money. This is my second stay in 3 months. I enjoy the simple healthy breakfast and this time we dined at the French restaurant olala absolutely divine. Staff are always happy to help. Will definately be staying again

6/10 Okay

ann, perth wa

Liked: Staff & service
Great location close to beach, shops & restaurants
Small hotel which is great, fairly basic rooms but clean & comfortable. Nice pool & gardens. Friendly helpful staff. Fantastic restaurant - fabulous food. We love the policy of no children under 15 so very peaceful relaxing around the pool. The breakfast is also very good. All in all great value for money. We would definitely return in fact this was our 4th visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, friendly, personal and French flavoured.
Very friendly and helpful staff. The restaurant is a delight and now there is an all day cafe as well. The Pearl is right in the heart of Seminyak, yet feels as though it is removed from the hustle and bustle due to the gardens and simple Balinese architecture. Congratulations on the upgrades.

10/10 Excellent

Andrew, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Eugene, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
Sweet little hotel in the middle of it all and very close to the beach!

8/10 Good

margaret, victoria, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to beach, eateries and shops
Great staff, very accommodating

8/10 Good

T, Tokyo

Liked: Cleanliness, staff & service, room comfort
施設は古いが価格とロケーション、アットホームな感じが良く問題ないレベル
Stayed 1 night in Dec 2018

10/10 Excellent

Thomas, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un sans faute !
Très bel hôtel charmant à la décoration soignée tenue par des français sympathiques. Notre chambre deluxe était parfaite et le personne très gentils. La piscine agréable et surtout un calme absolut en plein centre ville bruyant.

10/10 Excellent

Paquita, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon emplacement et tranquille
Cet hôtel est très bien situé, au calme malgré la rue passagère à proximité . Nous avions la chambre de luxe à l'étage, jolie décoration et grande terrasse. Nous avons déjeuner le midi et avons beaucoup apprécié la qualité des plats et des jus de fruits, ils ont également un très bon expresso. Le personnel est également très professionnel. C'est mon 2ème séjour dans cet hôtel: la dernière fois c'était il y a 6 ans et la qualité n'a pas changé. Je recommande vivement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait pour nous
Bel hôtel très bien situé Quartier animé mais hôtel dans une impasse Beau jardin Personnel courtois