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Reviews of The Fern Residency Aurangabad

4 out of 5
The Fern Residency Aurangabad
Jalgaon Road, Cidco, Town Centre, Aurangabad, Maharashtra

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 22 reviews" "
Rating 8 - Good. 10 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaswant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got pleasant reception on arrival Staff was very helpful and cordial Breakfast had a lot of variety and very prompt service
Stayed 2 nights in Feb 2024
Response from Manager on Apr 29, 2024
Dear Mr. Jaswant,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi

8/10 Good

Badri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 3 nights in Jan 2024
Response from Manager on Apr 29, 2024
Dear Guest,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi

2/10 Terrible

KARAN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rajendra Joshi- Manager on Jan 30, 2024
"Dear Mr. Karan,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Sorry for the inconvenience caused to you during your stay, we have noted your feedback and will look into it. We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

8/10 Good

A, MISSISSAUGA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary fruit daily was a very nice treat. Breakfast is excellent. Housekeeping very prompt.
Stayed 1 night in Jan 2024
Response from Rajendra Joshi- Manager on Jan 17, 2024
"Dear Guest, Greetings from The Fern Residency, Aurangabad. We would like to take this opportunity to thank you for taking the time to write to us. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging. We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon. With Best Regards, Rajendra Joshi"

8/10 Good

Iniyan

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rajendra Joshi- Manager on Jan 3, 2024
"Dear Mr. Iniyan,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

4/10 Poor

Raghav

Travelled with partner
Disliked: Amenities
Not worth the money I spent.
Stayed 2 nights in Dec 2023
Response from Rajendra Joshi- Manager on Jan 3, 2024
"Dear Guest,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Sorry for the inconvenience caused. We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

8/10 Good

Kamal, Tampa

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Rajendra Joshi- Manager on Dec 24, 2023
"Dear Mr. Kamal,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

10/10 Excellent

Shikha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and extra-ordinary staff service and food.
Stayed 1 night in Nov 2023
Response from Rajendra Joshi- Manager on Dec 12, 2023
"Dear Ms. Shikha,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

10/10 Excellent

Valeriy, Alpharetta

Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
"Dear Ms. Valeriy,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a young boy in school our family visited Aurangabad and our favorite stay was at the Ajanta Ambassador, however, that was over forty years ago. Now decades later, Nov 2023, we decided on the Fern Residency. We enjoyed our stay and the hotel staff was courteous and helpful and the hotel offered all the services we needed. The food is exceptional including the breakfast bar. Our room was clean and the bed was comfortable. We stayed in the Hazel Suite. I recommend this hotel.
Response from Rajendra Joshi- Manager on Nov 22, 2023
"Dear Mr. Stephen,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

10/10 Excellent

Juan Mejia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Aurangabad
it was a nice hotel , good staff and the food was excellent
Stayed 3 nights in Oct 2023
Response from Rajendra on Oct 19, 2023
"Dear Mr. Juan,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager"

10/10 Excellent

MANISH KUMAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Oct 9, 2023
"Dear Mr. Manish,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager"

10/10 Excellent

Rohini

Travelled with family
Liked: Cleanliness, staff & service
The staff at the Fern was very warm and hospitable. We had some issue with our room and we were immediately given another room. We also had some connectivity issues which was also resolved by the staff. Great food, round the clock service👍👍
Stayed 3 nights in Sep 2023
Response from Rajendra Joshi on Sep 25, 2023
Dear Ms. Rohini,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager

8/10 Good

shashank

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very nice and accommodating. The first room we checked into was loud due to construction so we were promptly moved to a better room.There was a morning Pooja out the window of the second room, but it was over quickly. The pool was lovely, but freezing cold. We did not eat food at the hotel. There are harassing tuk-tuk drivers out the door, but that's not the fault of the hotel. Overall, it was a nice stay.
Stayed 5 nights in Feb 2023
Response from General Manager on Feb 26, 2023
Dear Mr. Kay,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We have noted your feedback and will try to improve the same. We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at The Fern
Stayed 3 nights in Feb 2023
Response from General Manager on Feb 25, 2023
Dear Guest,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager

10/10 Excellent

Jaydeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This is good place to stay if you are visiting Aurangabad, Ajanta and Ellora. Clean and nice hotel. Only issue we had was getting an iron (apparently because there was big tour group who needed it) one morning. We finally did manage to get it. Good breakfast and there are good restaurants next door and within a 20 minute walking distance if you want to try other restaurants (so location is good). They have contacts for a taxi service which worked out well for our two day visit. Courteous staff.
Stayed 2 nights in Dec 2022
Response from General Manager on Jan 17, 2023
Dear Mr. Jaydeep,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager

10/10 Excellent

Kavita

Stayed 4 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Booking confirmation said GARA Dinner is included in the room fee, but actually it was not included. Receptionist advised unfriendlily that I need to contact Hotels.com.
Stayed 1 night in Dec 2019
Response from Shobhit Dubey Front Office Manager +91-8600001145 on Dec 27, 2019
Dear Guest, Thank you for your valuable feedback, it gives us motivation to serve you in a better way. Really saddened to hear about the inconvenience you had to face pertaining to the behaviour shown by the front office staff. Please consider this as an isolated situation which occurred. The training has been scheduled for the staffs to be more polite and humble and the same shall be seen as a change upon your next visit. It is humble request whenever you visit next time to us, please give us one more opportunity to serve you in a better way and a memorable stay. Regards

8/10 Good

Chikako

Stayed 1 night in Dec 2023
Response from Rajendra Joshi- Manager on Dec 24, 2023
"Dear Mr. Chikako,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With Best Regards,Rajendra Joshi"

10/10 Excellent

Jacobo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción Te ayudan a reservar tours a muy buen precio y las condiciones del hotel y el servicio inmejorable
Response from General Manager on Jun 8, 2023
Dear Mr. Jacobo,Greetings from The Fern Residency, Aurangabad.We would like to take this opportunity to thank you for taking the time to write to us.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.With best regards,Rajendra JoshiGeneral Manager