Suite, 1 King Bed (Additional Living Area)
Check availability

Reviews of Holiday Inn Express Hotel & Suites Auburn - University Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Auburn - University Area, an IHG Hotel
2013 South College Street, Auburn, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 902 reviews" "
Rating 8 - Good. 249 out of 902 reviews" "
Rating 6 - Okay. 85 out of 902 reviews" "
Rating 4 - Poor. 27 out of 902 reviews" "
Rating 2 - Terrible. 38 out of 902 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice workers and clean room
Stayed 1 night in May 2024
Response from Liz on May 20, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Britney, DOTHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay that was quiet, clean, and comfortable.
Stayed 1 night in May 2024
Response from Liz on May 17, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

6/10 Okay

Maria

Travelled with partner
We stayed 3 days at the hotel for a family funeral. After the service I had a headache, came back to the room at 2 PM for a nap. I couldn't lay-down because they still had not come in to clean the room. I Kept waiting at the lobby.
Stayed 4 nights in Apr 2024
Response from Liz on May 4, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and friendly staff
Stayed 1 night in Apr 2024
Response from Liz on Apr 23, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service
I wish the bathroom had fans. The staff was nice and the breakfast was good.
Stayed 3 nights in Apr 2024
Response from Liz on Apr 22, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

6/10 Okay

Asia

Stayed 1 night in Apr 2024
Response from Guest Services on May 7, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay, and we would love to have you back as our guest when travels bring you back to the Auburn area.

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Liz on Apr 16, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

8/10 Good

Jonathan

Stayed 1 night in Apr 2024
Response from Liz on May 4, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

MaryLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was always friendly and helpful. clean, nice area
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 9, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Rebecca

Travelled with family
Excellent stay! Perfect family environment! I was impressed with how large the rooms were and great water pressure too!
Stayed 1 night in Apr 2024
Response from Liz on Apr 5, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the university but still away from the downtown traffic.
Stayed 4 nights in Mar 2024
Response from Liz on Mar 20, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

6/10 Okay

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and comfortable but had a smell. It smelled like it had been smoked in before. Probably wouldn’t stay again.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you, hope to see you again soon.

6/10 Okay

Phillip

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Ok stay for the night. Previous occupants leftovers still in the fridge. Hairs in the tub and on bathroom floor.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excellent

Dann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient property. Room fixtures were a bit worn but clean. Bed was very comfortable.
Stayed 2 nights in Mar 2024
Response from Liz on Mar 11, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Katherine

Stayed 1 night in Feb 2024
Response from Liz on Mar 21, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

10/10 Excellent

Xinying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Liz on Feb 25, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay, and we would love to have you back as our guest when travels bring you back to the Auburn area.

10/10 Excellent

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 20, 2024
Thank you and hope to see you again soon.

4/10 Poor

Robyn

Travelled with family
Liked: Cleanliness
I was given the disabled room - first room off the lobby. It was loud and disruptive - the shower is not ideal if you are not disabled. I was woken up at 2:30 in the morning by drunken students coming back to the room next door and they continued their fun until 4:30 in the morning. Two nights of bad sleep
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
Thanks for taking the time to leave a review, my apologies. The room you were given was what was booked through Expedia. I will look into the loud noise complaints.

2/10 Terrible

Joey

Travelled with family
Disliked: Staff & service
Negative
We were given a room on bottom floor adjacent to the back door. All during the night the door was slammed from people coming in and out of the hotel instead of using main entrance. Plumbing sounded like it was inside the wall of our room which created noises from anyone using the showers and faucets. A/C had loud noises coming from it to the point of turning off. Overall for 2 nights stay we had very limited sleep at a hotel that looked to have promise of a nice hotel but soon found that was not the case. Front desk seemed unconcerned about the issues we had. For next 4 years we will be frequenting the area but will not be using this hotel for issues explained.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you for letting me know, please give us a call at the property to discuss.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service
This is our second time staying. We like the property. Our window shade would not lower and there was no one onsite who could fix it. We had to stack pillows in front of the opening the block the view and the light from the road
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Thank you for letting us know. Our apologies.

8/10 Good

Dawn

Stayed 2 nights in Feb 2024
Response from Liz on Mar 20, 2024
Thank you for leaving us such a wonderful review. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are thrilled that you loved your experience; our staff will definitely be happy to hear about the score you gave us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind rating and we look forward to seeing you again.

2/10 Terrible

Eric

Stayed 1 night in Jan 2024
Response from Liz on Mar 21, 2024
Thank you for your recent stay with us. We know that you have many options when choosing where to stay. We are sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. We would love to make this right for you to provide you with an experience you deserve.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience. Room was nice.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you.

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you for staying with us.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Thank you, see you soon

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Excellent in every respect
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you, hope to see you again soon

10/10 Excellent

Shuree K

Business traveller
Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you, hope to see you again soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Thank you, hope to see you again soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Liz on Dec 5, 2023
Thank you, we hope to see you again soon.

10/10 Excellent

Katrina, Peekskill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2023
Response from Liz on Dec 5, 2023
Thank you, we hope to see you again soon.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staffing
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you, hope to see you again.

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were excellent. Very friendly and helpful. The breakfast area was constantly attended to to make sure the foods and coffee were stocked and there were plenty of options. The front desk staff was very nice. The showers were a little in need of paint but the beds are extremely comfortable!!!
Stayed 2 nights in Nov 2023
Response from Thank you on Nov 28, 2023
Thank you, hope to see you again soon.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a game day weekend! My husband and I were very pleased with the cleanliness of the entire hotel as well as the kindness of the staff. We will come back!
Stayed 1 night in Nov 2023
Response from Liz on Nov 20, 2023
Thank you, we hope to see you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed
Stayed 1 night in Nov 2023
Response from Liz on Nov 20, 2023
Thank you, we hope to see you again soon.

6/10 Okay

Leslie, Gallion

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 14, 2023
Thank you.

10/10 Excellent

Steven, Inman

Stayed 1 night in Nov 2023
Response from Liz on Nov 30, 2023
Thank you, we hope to see you again soon.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Liz on Nov 7, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

LaTonia L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, though it maybe time for a few updates
The room was nice, though the in room refrigerator could have been bigger though it was wonderfully clean. The bathroom was clean though the tub would benefit from resurfacing. The free breakfast was open and ready for the later sleepers too!
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Thank you for your review. Hope to see you again soon.

8/10 Good

ANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay while visiting Auburn
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 6, 2023
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Rashida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on Nov 6, 2023
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and accommodating. An enjoyable and pleasant ending to a very long and tiring day.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 3, 2023
Thank you and we are so glad we could help you relax.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 30, 2023
Thank you. Hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
I've stayed there several times. It's a good spot but the elevator is the slowest on the face of the earth. Otherwise everything was fine
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 23, 2023
Thank you for your feedback. We hope to see you again in the future.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 26, 2023
Thank you. Hope to see you again soon

10/10 Excellent

Jeffret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War Eagle
The hospitality and service was very good.
Stayed 3 nights in Oct 2023
Response from Jules on Oct 23, 2023
Thank you for the excellent recommendation! We hope to see you again soon.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 31, 2023
Thank you.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Auburn University
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 20, 2023
Thank you. Hope to see you again soon.

6/10 Okay

Damon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 17, 2023
Thank you for taking the time to leave a review. Hope to see you again soon.

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest with the best
Great rest stop to break the trip up. Beds and breakfast are both great.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 17, 2023
Thank you. Hope to see you again soon.