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Reviews of Motel 6 Attalla, AL

2 out of 5
Motel 6 Attalla, AL
915 East 5th Avenue, Attalla, AL

Reviews

6.6
Rating 10 - Excellent. 43 out of 193 reviews" "
Rating 8 - Good. 48 out of 193 reviews" "
Rating 6 - Okay. 45 out of 193 reviews" "
Rating 4 - Poor. 20 out of 193 reviews" "
Rating 2 - Terrible. 37 out of 193 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daphne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lady, michelle, at check in was super friendly and very sweet and helpful. Always had a smile and friendly nature while checking in. The rooms were very nice and clean and location was quiet and was able to get a good night's rest. Only thing the ice machine was not working but apparently a previous guest messed around with the ice machine which caused it to stop working but staff are already aware about it and trying to get it fixed. But overall was a decent motel and the price was decent for a one night stay Defintely would recommend to my friends and family
Stayed 1 night in May 2024

6/10 Okay

kenneth, chicago

I saw roaches in my room
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 21, 2024
Hi Kenneth,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Jennifer

Rude employees
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Ise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Ise,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Mike

Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 14, 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Only 2 lights in whole room worked. Then, we slept with those on because the cockroaches were unreal!
Response from Nancy Y. on Nov 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Rodrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lenting was horrible. The smell was horrible.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Rodrick,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Michelle on Oct 19, 2023
Thank you for your review. We are pleased to know that you were satisfied with your stay and we hope to see you again in the future

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds
It was a good hotel but the beds were terrible needs better mattress
Stayed 3 nights in Sep 2023
Response from Michelle on Oct 3, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Big Mistake
There were two of us staying in the room. We had 1/4 roll of toilet paper in the bathroom, with no new rolls in the room. There was not a box of tissues. There were 2 bath towels, 2 hand towels, and 2 washcloths. Some people would appreciate at least 4 of each of those. There were 4 plastic cups on the vanity and we were staying for three nights. The cups were never replaced as we used them, so we ran out quickly. The A/C worked, but made a huge racket every time it came on. It's hard to sleep under those conditions.
Stayed 3 nights in Sep 2023
Response from Michelle on Oct 3, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
It's good place for a one night stay.
Stayed 1 night in Sep 2023
Response from Michelle on Oct 3, 2023
Thank you for taking the time and giving us a review and letting us know how your stay was with us. We are pleased to know that you enjoyed your stay and we hope to see you again the future

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The lady at the front desk was very nice. The rooms were nice, and clean, would definitely take extra pillows. Our overall stay here was pleasant. The price wasn’t bad at all.
Response from Michelle on Sep 23, 2023
Thank you for taking the time and giving us a review and letting us know how your stay was with us. We are pleased to know that you enjoyed your stay and we hope to see you again the future

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap no frills hotel. Not great but adequate. The shower was clean. Bed was okay but stains on sheets. Only three small pilliws on king size bed. Ice machine wasnt working. Very noisy because it is right on the busy road. Not a great neighborhood. Staff was very nice, especially when we could not get tv to work.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Timothy Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast
Check in was quick and room was great.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Timothy Allen,Thanks for the wonderful review, we really appreciate the support. Lilith#Team6

6/10 Okay

Thomas

Stayed 1 night in Jun 2023

4/10 Poor

Lauren

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
People coming and going all night. Beds and pillows lacking. This hotel must mostly be used for out of town workers and is pretty sketchy at best.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 21, 2023
Hi Lauren, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Alicea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Bobby

Travelled with pets, Travelled with partner
Disliked: Staff & service
Didn't care for the area or service at all
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 16, 2023
Hi Bobby,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Robert

Stayed 1 night in Apr 2023

6/10 Okay

Briahna

Travelled with partner
Stains in the bed (under the pillows), washcloths stained, and refrigerator leaking.
Stayed 2 nights in Apr 2023
Response from Nancy Y. on May 4, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Milton

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not again
The room was no where close to as clean as other Motel 6 we had stayed in. The service was horrible. We literally had to kick the door to open it because it was messed up.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 25, 2023
Hi Milton,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Alana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Stephen

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Gloria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here before and came back. Clean rooms. A little bare bones but that’s ok. Bring shampoo. Good and shopping nearby. A little traffic noise but not bad.
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Gloria, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Maranda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, noisy, broken toilet in a disgusting germ infested bathroom with who knows WHAT is even wiped on the walls and door, filthy floors and remote, bed headboard has shoe prints on it, blocked by “clean” pillows. Forgot your shampoo? Uh-Oh! This motel only gives two thin bars of cheap soap. Better drive to the sketchy store up street and get some! No tiny lotion or shampoos like most places.. Even the other disappointing motels I’ve been to have had that. Almost $90 to sleep on a bed that couldn’t even be wiped down at the headboard, extremely noisy all while worrying if roaches are gonna get on me. If they have roaches, what else do they have?? This is my 4th stay here, and I’ve learned my lesson. It’s not just “that” room. It’s all of the rooms I’ve been in. Do better, Motel 6! Save your money, there’s more places to stay in Gadsden. This motel, just isn’t it.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Maranda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for not responding to me all weekend, and left me and my son in a town 6 hours from home to find a place to sleep after our reservation was canceled 17 minutes after check in. We had tickets to an event that night that WE WERE NOT ABLE TO ATTEND! We have to drive from hotel to hotel, while everything was sold out, and had to wait in a parking lot hoping there would be a cancelation so we wouldn't have to sleep in my car! I called the number provided by expedia, just to get an automated voice telling me you were too busy and call back later! There was FINALLY a cancelation, and I had to pay an extra money than the room I booked with you, on top of losing event tickets, and parking. So I spent a lot of extra money because I chose to do business with Expedia. Not including the stress, and being upset from missing the event we even traveled FOR!! I will never use Motel 6, or Expedia ever again, and will tell this story to ANYONE who will listen. Review has been posted to Motel 6 Attalla AL as well. I have receipts, tickets, pictures, videos, and proof you or anyone who would like to see. My vacation was RUINED!
Stayed 2 nights in Oct 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Frank,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

4/10 Poor

Jeff

Travelled with partner
Disliked: Amenities, property conditions & facilities
Honestly there was nothing unique about the property. It was noisy, you could hear people outside, above you, beside you and traffic sounded as if it was coming through the very small parking area. Had a very hard time getting to our room due to a vehicle being parked "in our door almost". The door was very complicated to open. we were told that if it did not open pushing the handle down, then pull it up. The door was so hard to lock when leaving. my husband had to close the door hard and turn the handle a certain way and then back the other way, or something like that. It was a good size room but seating was two straight back chairs. It was a king size bed. Neither of us could sleep well due to the noise all around us. I'm glad we were only there one night.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Jeff,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Melissa, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Gary on Oct 19, 2022
Thank you, we really appreciate your business.

6/10 Okay

Cheryl

Stayed 1 night in Oct 2022
Response from Gary on Oct 19, 2022
Thank you Cheryl for your response.

8/10 Good

Chellyn

Liked: Cleanliness, staff & service
Disliked: Amenities
Pleasant and helpful staff. Clean conditions, updated bath/shower, A/C worked and comfortable bed. The rooms could use a table and a comfortable chair, shampoo, a hair dryer, and a clock. Coffee wouldn't hurt either. The main downfall, which is really the only reason I would not stay there again, is the location is within a few feet of heavy truck traffic which is extremely noisy.
Stayed 1 night in Oct 2022

2/10 Terrible

Seth

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay.
Stayed 1 night in Aug 2022
Response from Gary on Sep 29, 2022
Thank you so much Mary.

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service
Bed was hard and had to keep fixing toilet to get it to flush. Other than that not a bad place to stay
Stayed 1 night in Jul 2022

8/10 Good

Jacob

Stayed 1 night in Jun 2022

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had issues with first room, Door Handle Broke , but Manager took care of immediately .
Stayed 2 nights in Apr 2022
Response from n on May 2, 2022
Thank you Mr. Doug for review.

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I had two rooms. Both rooms had burn holes in all the sheets. Room keys didn’t work either nights for both rooms. Then I had a guest that got extremely I’ll and went to hospital to find out that person had Covid. Then the front desk staff argued with me when canceling the one room for the last day for them and told me I should cancel both room and for me to stay somewhere else like a Hampton or Holiday in because I’m inconveniencing him and he can rent the room out for triple of what I got. The disrespect on the customer service was unbelievable. Looking and waiting patiently to have my reimbursement for room 211 for the last night that was canceled.
Stayed 3 nights in Apr 2022
Response from Brand Experience Team on Apr 27, 2022
Hi Ryan, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from P on Mar 30, 2022
Glad that you liked stay, we have been trying best to provide best service as much as we can. Thanks for response Anthony.

6/10 Okay

Brittney

Travelled with family, Travelled with family and small children, Business traveller
The place wasn’t horrible. You do get what you paid for, but we stayed and would stay again if needed. The issue is, roughly 7 drug deals were done right outside our room all throughout the night. That was not comfortable when you had kids there.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Apr 27, 2022
Hi Brittney, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and safe
The owner is very friendly and invested in his property and it shows. Exceeded my expectations. Convenient safe location. Clean comfortable room.
Stayed 1 night in Mar 2022
Response from G on Mar 14, 2022
Thank you and Appreciate Mr. Paul.

4/10 Poor

Bob

Disliked: Property conditions & facilities, room comfort
Sad Motel 6
Pet friendly is about the only positive thing I can say about this hotel. Hotel is in very poor condition. I will look for another hotel when I visit this area in the future
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Apr 27, 2022
Hi Bob, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

4/10 Poor

Jaycie

Stayed 1 night in Feb 2022

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Gary on Feb 14, 2022
Thank you so much Sherry.

8/10 Good

Roger

Stayed 1 night in Jan 2022
Response from Gary on Jan 28, 2022
Thank you Roger.

2/10 Terrible

MISTY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for room didn’t get that room then it was very dusty
Stayed 1 night in Dec 2021
Response from Gary on Jan 28, 2022
Sorry Misty to hear about your bad experience, if you could came back at front desk staff right after you checked in room , we definitely changed another room, we always try to make sure customer will have nice stay .

4/10 Poor

Glen

Liked: Staff & service
Dogs barking all night and people banging around all night. Didn’t get much sleep.
Stayed 1 night in Dec 2021
Response from Gary on Jan 28, 2022
Sorry Glen for your experience, we always try to provide best service as we can, we try to make sure it wont happen in future.

8/10 Good

Gunther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was nice. The room was clean and nice. Parking was a little tight but over all was a nice hotel.
Stayed 1 night in Oct 2021
Response from Brand Experience Team on Oct 25, 2021
Greetings Gunther, Thank you for rating your stay. We appreciate your business and look forward to improving your experience with us. Please visit again. Denise L. #Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stay away
Bathroom smelling of urine, dirty floor and desks, insects crawling. I used to stay at this place often - no more.
Stayed 1 night in Oct 2021
Response from Brand Experience Team on Oct 25, 2021
Greetings Traveler, Thank you for taking the time to share your review. We are committed to providing a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Denise L. #Team6