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Reviews of Tropicana Atlantic City

3.5 out of 5
Tropicana Atlantic City
2831 Boardwalk, Atlantic City, NJ

Reviews

6.8
Rating 10 - Excellent. 3878 out of 12236 reviews" "
Rating 8 - Good. 2708 out of 12236 reviews" "
Rating 6 - Okay. 1982 out of 12236 reviews" "
Rating 4 - Poor. 1584 out of 12236 reviews" "
Rating 2 - Terrible. 2084 out of 12236 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Quarter was an amazing shopping/dining area with lots of character.
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and plenty of eating options.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful!! Had no problems! But the reputation of Atlantic City makes it hard to relax!!
Stayed 2 nights in May 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, and beds were clean and comfortable however the a/c took a while to cool down the room, we had to set it to 60 degrees
Stayed 1 night in May 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No microwave ,ac didn’t work , wall paper peeling, moldy smell and outdated
Stayed 2 nights in May 2024

8/10 Good

Peniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 2 nights in May 2024

4/10 Poor

Tom

Travelled with partner
We’ve been going to the Tropicana for close to 10 years. We will not be going back. It has not only gotten so run down, but it is extremely under-staffed. It took almost an hour for us to check in because there was only a single person working the desk on Memorial Day weekend because all of the electronic check-in Kiosks were not working. Additionally for >$400/night we were not able to even get housekeeping, and here is the direct quote from the automated text message “concierge” response (again, because there was no human staff available to answer the line): “ I do apologize! It is our intention to provide make-up service for all occupied rooms daily. We are only offering limited services at this time which may delay the cleaning of your room. A housekeeper will drop off your pillows within an hour. Please make sure your do not disturb sign is not on your door for delivery. :)” The pillows and linens were also cheap, it was like sleeping with a little throw pillow. I am a pretty low-maintenance person and never want to be a Karen, but the corner-cutting, cheapness, and under-staffing were ridiculous. Next we will be staying at the Ocean or Hard Rock where you actually get your moneys worth. Sadly, a hard pass.
Stayed 2 nights in May 2024

4/10 Poor

Takiyah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not clean at all, disgusting and dirty rooms. Please stay somewhere else for a comfortable and clean experience.
Stayed 2 nights in May 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very fantastic stay
Stayed 2 nights in May 2024

6/10 Okay

Malika

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we first arrived to our property we noticed that the floor was wet as though the room was just cleaned. After the next day we noticed there were wet spots on the floor so we thought possibly moisture from the air conditioner. On the last day we stepped on the floor and realized it is something wrong with the floors.
Stayed 3 nights in May 2024

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. So beautiful
Stayed 2 nights in May 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wonderful Hotel. Stay there all the time. So beautiful.
Stayed 1 night in May 2024

6/10 Okay

Keesha

Travelled with partner
Disliked: Cleanliness
The shower water barely had any coming out not a good experience to have.
Stayed 2 nights in May 2024
Response from Jasmine on May 26, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

4/10 Poor

Nicholas

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Nicholas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not give us a ocean view 🙁front desk was very rude and disrespectful
Stayed 1 night in May 2024
Response from Jasmine on May 26, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

4/10 Poor

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool hours were unrealistic- lobby said one thing online said 6pm but when we got to the pool the lifeguard kicked us out at 455pm so clearly we could not swim for long since check in was at 3pm & settling into the room was a mission (AC was not working in both the room 3202 /living room suite), fridge was not cooling, we called for towels and toilet paper which never came. It was a hot mess for a Friday. Saturday morning housekeeping was quick to come kick us out even though we paid for an extra hour - late check out.. no service was expected since we have stayed here plenty of times for the convenience of the location but to not be able to get (2) fresh towels and 1 roll of paper toilet was ridiculous. Definitely don’t plan on staying here again. Doesn’t matter what you pay for compared to other hotels- the minimum Tropicana can do is provide some towels for their guest.. we tried picking it up multiple times from concierge - lobby- calling & the next day from housekeeping himself and the attitude he gave me for asking for a towel was crazy. Like sir I’m not waiting until later when you expect me to be out of the room on time .. I needed to shower but we used the only towels we had to dry the floor since our shower head pressure was very wide (no complaints there) just wasn’t expecting the water to go outside of the tub. check in & out was easy on the kiosk yet the additional charges were confusing and the lady that we asked for help at the front desk was not helpful
Stayed 1 night in May 2024
Response from Rob on May 25, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!u.

8/10 Good

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep it clean
Stayed 1 night in May 2024
Response from Rob on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Vickiana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff very friendly, inside of hotel nice and very easy check in and check out, rooms couldve been a little bit cleaner
Stayed 1 night in May 2024
Response from Rob on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from customer relations on May 26, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only problem was the heat. Very uncomfortable due the heat not working properly.
Stayed 2 nights in May 2024
Response from Rob on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

10/10 Excellent

Daryl, Philadelphia

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Jasmine on May 26, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

Jeannie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on May 26, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

2/10 Terrible

Gaspard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute i walk in to check in i was treated as if i wasn't important because i wasn't a five customers the guy the check me in his name was jose he was very rude and condescending he kept saying very loudly where other customers can hear that my room was only a standard room as if to say it was trash at i join the line with my wife no one was on line apparently i went to the wrong cause jose shout this line is for 7 star customer high roller sent us back to the regular only to call us back after we walk to the line as if we don't belong to that line mind you no one was in line we felt very embarrassed and that was my second time to this hotel i will never come back or recommend this hotel to anyone evrn if my life depend on it...i was told my room is standard so it don't get service like the premium i ahd to ask for towel toilet tissue the bare minimum...our table was very dusty coffee was dirty the fridge had a smell to it...the ice maker area was full of trash for the duration of our trip from Wednesday to sunday no one came to empty the trash there it just terible experience for me and my wife my rating for this experience is minus zero...very poor...bad experience never never Again...and JOSE from front desk is a terible employees if you not a high roller or a 7 star customer...preferential treatment...made me feel less than...shame...hope someone get to read this and reach out to me...my experience was horrible... GASPARD72DELVA@GMAIL.COM
Stayed 4 nights in May 2024
Response from Jasmine on May 25, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Tanesha

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on May 26, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Kya

Liked: Staff & service, property conditions & facilities
Will definitely be back.
Stayed 2 nights in May 2024
Response from Jasmine on May 25, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

8/10 Good

Kimberly

Travelled with family
Liked: Property conditions & facilities
We enjoyed our stay and will definitely be back.
Stayed 1 night in May 2024
Response from Jasmine on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

2/10 Terrible

Angel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Outdated
Stayed 2 nights in May 2024
Response from Rob on May 24, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Marcia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In was terrible with limited staff, the line to check in was almost 1 hour. We are also giving a different room, we asked for deluxe king size non-smoking, we got regular 2 full size smoking. as soon as we arrived at the room floor we were greeted with the smell of weed. the whole floor stank.
Stayed 2 nights in May 2024
Response from Rob on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

2/10 Terrible

Janae

Travelled with family and small children
This was the worst experience we ever had , room was gross and it took us over 2 hours to check in
Stayed 2 nights in May 2024
Response from Rob on May 24, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of stuff to do
Stayed 1 night in May 2024
Response from customer relations on May 24, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

William

Stayed 1 night in May 2024
Response from Jasmine on May 25, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

2/10 Terrible

Hemal, King of Prussia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the place to live, very hard to find a front desk, once you find front desk there are only 2 person for check in and check out which takes hours to finish your transaction. Will not recommend to my friend or family.
Stayed 1 night in May 2024
Response from customer relations on May 24, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

6/10 Okay

Sacred

Liked: Cleanliness, staff & service
It was nice because i was with family
Stayed 1 night in May 2024
Response from customer relations on May 24, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities
Great selection of hotel
Stayed 1 night in May 2024
Response from Jasmine on May 25, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

2/10 Terrible

ayleen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is clean
Stayed 2 nights in May 2024
Response from customer relations on May 24, 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place
Stayed 1 night in May 2024
Response from Angel on May 23, 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from customer relations on May 24, 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

4/10 Poor

Jesse

Travelled with family
Liked: Staff & service, property conditions & facilities
I stayed for the weekend in a suit and when i walked into the bathroom, the toilet bowl was dirty. I confronted the front desk they gave me a $50 comp to any of the restaurants. I went to carmine's the next following day and they had nothing on file, making me feel silly in front of my server. I have pictures of the bathroom and was never compensated for my stay
Stayed 3 nights in May 2024
Response from Angel on May 23, 2024
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are very sorry that you were disappointed with your experience. We will take your feedback into consideration and make the adjustments needed.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Rob on May 23, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

2/10 Terrible

chanthal

Business traveller
Bad experience
Stayed 3 nights in Apr 2024
Response from Rob on May 22, 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!
Stayed 2 nights in May 2024
Response from KW on May 22, 2024
Thank you for your valuable feedback. We truly appreciate your business and hope that we may have the pleasure of serving you soon.

4/10 Poor

ShaMayra

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The property was simply unclean. Around the property if you pay attention to elevators and floors and the rooms. The room we had in the Chelsea tower was full of dust and other unclean areas. Nothing was offered to accommodate besides coming to clean and they came, but to “clean,” not so much.
Stayed 2 nights in May 2024
Response from Jasmine on May 22, 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking garage walls were power washed or painted, nice the elevator inside doors need to be replaced in the Havana Building. The back and side walls are fine
Stayed 2 nights in May 2024
Response from Jasmine on May 22, 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Angel on May 23, 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

John

Disliked: Cleanliness, staff & service
I was charged by the hotel AND Expedia. I would like to receive a refund of $189.
Stayed 1 night in May 2024
Response from Jasmine on May 22, 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, but very difficult to find your way around the property! People were helpful. The casino allows smoking in many areas, of which I am not a fan. Restaurant options and amenities were plentiful.
Stayed 2 nights in May 2024
Response from Jasmine on May 22, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

Rasheda

Liked: Property conditions & facilities
Smoking rooms need to be updated or cleaned, I had to stay a night in one until my room was available and I didn't even want to touch or sit anywhere in the room
Stayed 4 nights in May 2024
Response from Jasmine on May 22, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

Verna

Stayed 1 night in May 2024
Response from Rob on May 22, 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.