Jetted tub

Reviews of The Claridge Hotel

3.5 out of 5
The Claridge Hotel
123 South Indiana Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 984 out of 3162 reviews" "
Rating 8 - Good. 784 out of 3162 reviews" "
Rating 6 - Okay. 582 out of 3162 reviews" "
Rating 4 - Poor. 393 out of 3162 reviews" "
Rating 2 - Terrible. 419 out of 3162 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

YESENIA

The tub was giving us problems. The water wasn’t going down to fast.
Stayed 2 nights in Apr 2024

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I had a great day time. I love the rate of this hotel
Stayed 3 nights in Apr 2024

6/10 Okay

Regina

Business traveller, Travelled with partner
Had to wait over an hour! Said waiting on computer! Even though everything was approved on my phone!!!
Stayed 2 nights in Apr 2024

8/10 Good

Sindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay!!! beds were so comfortable we slept like babies. Yes the elevators are slow but it's a vintage hotel so i expected that.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 23, 2024
Thank you for sharing your experience! We're delighted to hear that you had a comfortable stay and enjoyed the beds. We appreciate your understanding regarding the vintage nature of the hotel and apologize for any inconvenience caused by the slow elevators. Your feedback is valuable to us, and we hope to welcome you back for another great stay in the future!

10/10 Excellent

shawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Mar 2024
Response from The Claridge Hotel Management on Apr 23, 2024
Dear Shawana,Thank you so much for the awesome rating. We appreciate having you as a guest and hope to welcome you back soon.Kind regards,The Claridge Hotel Management

6/10 Okay

Nakaia

Travelled with partner
Liked: Amenities, property conditions & facilities
Windows were dirty or foggy so ‘oceanfront’ view was a stretch, bathroom was a little teeny and elevators were a long wait, plugs in lamps didn’t work… otherwise it was pretty and vintage, great arcade and convenient shop in the lobby. Front desk staff was pleasant, in the beginning.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 22, 2024
Thank you for your feedback. We apologize for the issues you experienced with the cleanliness of the windows, bathroom size, elevator wait times, and malfunctioning lamp plugs. We'll address these concerns with our teams for improvement. We're glad you enjoyed our vintage charm, arcade, and lobby shop, and we'll ensure consistent and courteous service from our front desk staff. We appreciate your input and hope to welcome you back for a better experience in the future.

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The age of the building, the uniqueness of the building
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on Apr 23, 2024
Dear Michael,Thank you so much for taking the time to leave such an awesome rating and review. We are delighted to see that you enjoyed your stay in our historic hotel. Please come back and visit us again soon.Kind regards,The Claridge Hotel Management

10/10 Excellent

Mikea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the elevators work but overall it was a good experience
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 22, 2024
Thank you for your feedback. We're glad to hear that you had a good overall experience with us. We apologize for any inconvenience caused by the elevator issues and appreciate your understanding. If there's anything else we can do to improve your future stays, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Good

ANNETTE

Travelled with group
Disliked: Staff & service
Staff could be a little friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas, Perry Point

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique. Nice looking. Comfortable.
Stayed 1 night in Mar 2024
Response from Claridge Hotel Management on Apr 22, 2024
It sounds like you had a positive overall impression of the hotel! We're delighted to hear that you found it unique, nice-looking, and comfortable. If you have any other feedback or if there's anything specific you enjoyed about your stay, feel free to share. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

thomasine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here all the time and the pool is great !
Stayed 3 nights in Dec 2023
Response from Claridge Hotel Management on Apr 22, 2024
It's fantastic to hear that you're a regular guest and that you enjoy the pool during your stays! Consistently positive experiences like yours are what we strive for. If there's anything we can do to make your future stays even better, please let us know. We're here to ensure you continue to have great experiences every time you stay with us!

2/10 Terrible

Jamilla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed there before and this time it was horrible. Got there it was har in the drain dii in don’t get it cleaned for 2days. When they is clean the room they didn’t vacuum and when we went to complain they got an attitude and was very disrespectful the property was very dirty the pool area was not kept well at all when it rained it rained in the pool.
Stayed 5 nights in Apr 2024
Response from Claridge Hotel Management on Apr 22, 2024
I'm truly sorry to hear about the disappointing experience you had during your recent stay at our hotel. It's disheartening to learn about the cleanliness issues you encountered. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it's clear that we fell short of meeting those expectations during your stay. Please accept our sincerest apologies for the inconvenience and frustration this has caused you. We will address these issues with our housekeeping and front desk teams to ensure that they are properly trained and equipped to handle guest concerns with professionalism and respect. We truly appreciate your continued loyalty to our hotel, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience during any future stays.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Claridge Hotel Management on Apr 21, 2024
We're thrilled to hear that you had a good stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Claridge Hotel Management on Apr 22, 2024
Thank you so much for the awesome rating of our historic hotel. We appreciate having you as a guest and hope to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

10/10 Excellent

Elena, bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very good stay!
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on Apr 21, 2024
We're thrilled to hear that you had a very good stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
This is the place I stay at when I come to Atlantic City.
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on Apr 22, 2024
Dear Kevin,Thank you so much for choosing The Claridge Hotel. We appreciate having you as a guest and hope that we can welcome you back again soon. Kind regards,The Claridge Hotel Mangement

4/10 Poor

Emilia

Travelled with family
Disliked: Amenities, property conditions & facilities
The elevators were not working properly. There was no knob on shower door. The lights in the bathroom were flickering. Not all staff was pleasant.
Stayed 2 nights in Apr 2024
Response from Claridge Hotel Management on Apr 21, 2024
We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn about the elevator problems, the lack of a knob on the shower door, the flickering lights in the bathroom, and the less-than-pleasant interactions with some of our staff members. Please know that your feedback is incredibly important to us, and we will address these concerns with our maintenance and management teams to ensure that they are resolved effectively. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

2/10 Terrible

Kisha

Disliked: Cleanliness, staff & service
Had mold in my room
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 16, 2024
We're truly sorry to hear about the mold in your room during your stay. This is unacceptable, and we apologize for any discomfort or inconvenience it may have caused you. Your health and well-being are our top priorities, and we take issues like this very seriously. We will immediately address the situation with our housekeeping and maintenance teams to ensure that the mold is properly removed and that measures are taken to prevent its recurrence in the future. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice three -nights stay
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 16, 2024
We're thrilled to hear that you had a very nice three-night stay with us! Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. If there's anything specific that made your stay memorable or if there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back for many more enjoyable stays ahead!

6/10 Okay

nancy

Travelled with partner
Disliked: Property conditions & facilities
Do better elevator stopped working and was extremely slow as well
Stayed 1 night in Feb 2024
Response from Claridge Hotel Management on Apr 16, 2024
We are sincerely sorry for the inconvenience caused by the elevator issues during your stay. We understand how frustrating it can be to experience delays and malfunctions, and we apologize for any inconvenience it caused you. Rest assured, we take this matter seriously, and we will address it promptly to ensure that our guests have a smoother and more efficient experience in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Johnny, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very minor infractions.
Stayed 3 nights in Apr 2024
Response from Claridge Hotel Management on Apr 13, 2024
Thank you for your perspective. We appreciate your feedback and take all comments seriously, regardless of their perceived severity. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret that we fell short of meeting expectations in this instance. Your input helps us to continually improve our services for all guests. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Claridge Hotel Management on Apr 14, 2024
Thank you so much for the awesome rating. Please allow us to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

8/10 Good

Lemart

Business traveller, Travelled with group
Liked: Cleanliness
Quit
Stayed 1 night in Apr 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Claridge Hotel Management on Apr 14, 2024
Thank you so much for the awesome rating. Please allow us to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

6/10 Okay

Stacey

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sink in the bathrom was leaking badly drom under the sink.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 9, 2024
We apologize for the inconvenience caused by the leaking sink in your bathroom. This is certainly not the experience we want our guests to have, and we understand the importance of promptly addressing maintenance issues like this. Please know that your feedback has been shared with our maintenance team, and we will ensure that the leaking sink is repaired as soon as possible to prevent any further inconvenience to our guests. We appreciate you bringing this to our attention, and we apologize for any disruption this may have caused during your stay.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place it's my first time I will definitely come back. The elevators are a little to shakee for me. Beautiful lobby.
Stayed 1 night in Apr 2024
Response from Claridge Hotel Management on Apr 10, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your first stay with us and that you found our place lovely. We're glad to know that you appreciated our beautiful lobby. We apologize if you found the elevators a bit shaky; your feedback is valuable to us, and we will certainly look into this matter to ensure the comfort and safety of all our guests. We look forward to welcoming you back for another wonderful stay in the future! Thank you for choosing to stay with us, and we appreciate your kind recommendation.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Claridge Hotel Management on Apr 14, 2024
Thank you so much for the awesome rating. Please allow us to welcome you back again soon.Kind regards,The Claridge Hotel Mangement

8/10 Good

Jianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

8/10 Good

Bianca

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Claridge Hotel Management on Apr 14, 2024
Thank you for choosing The Claridge Hotel. We appreciate having you as a guest and hope we can welcome you back again soon.Kind regards,The Claridge Hotel Management

6/10 Okay

Shaniqua

Stayed 3 nights in Mar 2024
Response from The Claridge Hotel Management on Apr 14, 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

8/10 Good

william

Liked: Cleanliness, property conditions & facilities
I enjoyed my 3 nights. The whiners about the elevator make me laugh. I never waited more than 2 minutes. Stop with your non sense
Stayed 3 nights in Mar 2024

2/10 Terrible

Rosa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave, cleaning not good and the people that stays there got no manners
Stayed 4 nights in Mar 2024
Response from Claridge Hotel Management on Apr 6, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of a microwave in your room and for any issues with cleanliness. We will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we regret any discomfort caused by the behavior of other guests during your stay. We strive to provide a welcoming and respectful environment for all our guests. We appreciate your understanding and hope to welcome you back for a more seamless stay.

6/10 Okay

Christina

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The only issue I have with the unit is the elevators the elevators don’t work properly and the lack of housekeeping that’s supposed to come in and clean the rooms. The swimming pool area was too much people, and it was not clean at all and we had to cut our swimming pool time short will I go back to the hotel? Not really there’s nothing really to do there especially for a child.
Stayed 3 nights in Mar 2024
Response from Claridge Hotel Management on Apr 7, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the elevator issues and the lack of housekeeping service during your stay. We understand the importance of maintaining functional elevators and ensuring that our rooms are cleaned to the highest standards. Your feedback will be addressed with our maintenance and housekeeping teams to make necessary improvements. Regarding the swimming pool area, we apologize for the overcrowding and cleanliness issues you encountered. We will take steps to address these concerns to ensure a more enjoyable experience for our guests. We regret that your stay did not meet expectations, and we understand your decision not to return. We appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic property, close to all the action. Attached to Ballys, Wild Wild West and Caesars with out leaving the building. Boardwalk is minutes away. Elevators slow during peek times.
Stayed 3 nights in Mar 2024

8/10 Good

Peter Mark

Travelled with partner
Liked: Staff & service, amenities
Lots of kids this weekend but certain areas where unclean like walkways and parking areas.
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 7, 2024
Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered in certain areas of our property, particularly the walkways and parking areas. Ensuring a clean and pleasant environment for our guests is a top priority, and we regret that we fell short of meeting expectations in this regard. We will address your concerns with our housekeeping and maintenance teams to ensure that all areas of our property are properly maintained and cleaned to the highest standards. Your feedback is invaluable to us as we strive to continually improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Maxim

Travelled with family
Liked: Cleanliness, amenities
Ancient elevators which are small and slow. Everyone had to wait for 15-20 min during check-in. Ice machines are broken, had to walk three floors to get ice (fortunately, fire staircase allowed re-entry). Hot tub was great, though -- very quick to fill up, good water temperature right away.
Stayed 1 night in Mar 2024
Response from Claridge Hotel Management on Apr 7, 2024
Thank you for providing your feedback about your recent stay. We apologize for the inconvenience caused by the ancient elevators, resulting in longer wait times during check-in. We understand the frustration this may have caused and will address this issue with our maintenance team to explore potential improvements. We also apologize for the inconvenience of the broken ice machines. We're glad to hear that you enjoyed the hot tub and that it met your expectations in terms of quick filling and water temperature. We aim to provide enjoyable amenities for our guests, and your positive feedback is appreciated. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not what I was expecting pictures made it look a lot nicer.
Stayed 1 night in Mar 2024

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I booked here for my 50th bday 2 days for the pool and the hot tub in room. The pool was closed !
Stayed 2 nights in Feb 2024
Response from Claridge Hotel Management on Apr 7, 2024
We apologize for the disappointment and inconvenience caused by the closure of the pool during your stay, especially on such a special occasion as your 50th birthday. We understand how important it is to have access to all amenities, and we regret that we fell short of meeting expectations in this regard. Additionally, we will review our communication processes to ensure that guests are informed of any changes or closures in advance. We understand that this situation may have affected your celebration, and we sincerely apologize for any frustration it may have caused. We hope to have the opportunity to make it up to you and provide you with a much-improved experience in the future.

2/10 Terrible

Tamara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was horrific and I mean that internally. I traveled here with my daughter and it was disgusting we were on the 10th floor the wait for the elevator was about 20-30mins each trip to the room and outside. We took the steps to save time to enjoy our trip. While walking down steps we seen a used condom on the floor which was disgusting how was I supposed to explain the disturbing image to my toddler ? Tis was the worst hotel I have ever stayed in and I will return.
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 7, 2024
We are truly sorry to hear about your incredibly disappointing experience during your stay at our hotel. The issues you described are deeply concerning and completely unacceptable. We want to sincerely apologize for the distress and inconvenience they caused you and your daughter. Finding such inappropriate items in the hotel is completely unacceptable, and we deeply regret that this occurred during your stay. We take cleanliness and guest comfort very seriously, and we assure you that we will investigate this matter and take immediate action to address any lapses in our cleaning protocols. Regarding the long wait times for the elevator, we apologize for the inconvenience you experienced. We understand that this can be frustrating, especially when traveling with a child, and we will address this issue with our team to ensure that measures are taken to improve efficiency. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

6/10 Okay

Jay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
The elevator service is terrible!!!
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 7, 2024
We sincerely apologize for the inconvenience caused by the poor elevator service during your stay. We understand how frustrating it can be to experience delays with essential amenities like elevators, and we regret any inconvenience this may have caused you. Please know that we take your feedback seriously, and we will address this issue with our team to ensure that measures are taken to improve the efficiency and reliability of our elevator service. We hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looked beautiful from the pictures posted online. It is not, it is old and not maintained. I had requested 2 rooms close or adjoing at reservation and had been asked to call the morning of by your manager, Jennifer. I did as requested. Upon check in, I get a snarky comment from your desk staff member that "oh, yeah, we've ALL talked to you". Several of the elevators did not work. We had to wait for 5-8 minutes just to get an elevator. Once we took the stairs down to avoid the elevators since we were only on the 9th floor. There was trash and broken liquor bottles in the stairwell. Rooms had very poor lighting. I had dropped my charging cord behind the table and was disgusted by the amount of dust and grime when I reached down to get it. There was a huge hairball in the shower. To top it off, when we left after checking out, our truck had been hit in the parking garage. I guess the old saying, "you get what you pay for", is correct in this case.
Stayed 1 night in Mar 2024

8/10 Good

Phanosha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The experience overall was good. My only issue was the curtains not closing, some lamps not turning on and the TV going in and out of service. The view from the window wasn't very nice but the room service was nice and the whirlpool was very relaxing
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 7, 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, you had a good experience during your stay. However, we apologize for the inconvenience caused by the curtains not closing properly, issues with some lamps, and the intermittent TV service. Your comments are valuable to us, and we will address these issues with our maintenance team to ensure improvements are made. We're pleased to hear that you enjoyed the room service and found the whirlpool relaxing. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad to hear that you were able to unwind and enjoy some of the amenities during your stay. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Only Three Elevators Worked On Easter Weekend , One Garage Can In The Room.
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 2, 2024
We apologize for the inconvenience you experienced with the elevators during your stay over Easter weekend. Your feedback is important to us, and we understand how frustrating it can be when essential amenities are not functioning properly, especially during busy holiday periods. We will address the issue with the elevators promptly to ensure that they are in proper working condition for future guests. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service
Bathrooms are very small. Lighting was not bright and the bathroom was missing light bulbs. The elevators took forever to go up or down. The Vue was a cool spot with awesome wait staff. Check in and out went quick and easy.
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 2, 2024
Thank you for your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the small bathrooms, lack of lighting, and issues with the elevators. Your comments are valuable to us as we strive to improve the quality of our facilities and services. We are glad to hear that you enjoyed The Vue and had a positive experience with our wait staff. We will share your compliments with them. Additionally, we appreciate your acknowledgment of the smooth check-in and check-out process. Please rest assured that we will address the issues you raised with our team to ensure that they are resolved promptly. We hope to have the opportunity to welcome you back for a more enjoyable stay soon. Thank you for choosing to stay with us.

6/10 Okay

Juan Miguel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Only one elevator works we have to wait for 20 minutes because we was at the 12 floor inside of the room needs maintenance
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 2, 2024
We apologize for the inconvenience you experienced with the elevators during your stay. Your feedback is important to us, and we will address this issue with our maintenance team to ensure that it is resolved promptly. Additionally, we apologize for any maintenance issues you encountered inside your room. Our team will address these concerns to ensure that our guests have a comfortable and pleasant stay. Thank you for bringing these issues to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Rich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was hoping for a complimentary breakfast. No cups in room for coffee.
Stayed 1 night in Mar 2024
Response from Claridge Hotel Management on Apr 2, 2024
We apologize for any inconvenience you experienced during your stay. Complimentary breakfast and providing coffee cups are services we aim to offer to enhance our guests' experience. Your feedback is valuable, and we will take it into consideration to improve our services in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

4/10 Poor

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Claridge Hotel Management on Apr 14, 2024
We are disappointed to see that your stay did not meet your expectations. Please contact the hotel directly if you would like to discuss your stay.Kind regards,The Claridge Hotel Management

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
This stay was horrible. I never experienced this before. This was one of my favorite hotels. The elevators weren’t working, the pool area was dirty no towels, the rooms were dirty and no towels in the rooms. When it was time to check out it took 30 mins for the elevator to come and 20 mins on the line just to check out. Finally when I reach the front desk. I asked for a manager. I was told she was in a meeting. The service was extremely poor.
Stayed 2 nights in Mar 2024

2/10 Terrible

Mary

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
When I check in, they told me no smoking but once you get to the floor, it smells. The house keeper left some injections in my room
Stayed 2 nights in Mar 2024
Response from Claridge Hotel Management on Apr 2, 2024
We sincerely apologize for the inconveniences you experienced during your stay. The odor of smoke in a non-smoking environment is unacceptable, and we regret that this affected your experience. We will address this matter with our housekeeping team to ensure that all rooms are properly cleaned and maintained to meet our standards. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.