Comfort Room
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Reviews of Twinn Downtown Piraeus

3.5 out of 5
Twinn Downtown Piraeus
14 Leoforos Iroon Politechniou, Piraeus

Reviews

9.4

Exceptional

Rating 10 - Excellent. 25 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aleta, Inglewood

Liked: Cleanliness, staff & service, amenities
The most relevant part for me was the staff being service-oriented and kind. At the time of my arrival, I had been in airports and on airplanes for about 30 hours and I had to deal with my brand new suitcase being broken by the airline (ITA). So I arrived late for my check-in and couldn't communicate prior (My US phone doesn't work there). Stella, the young lady who received me at almost 11 pm was super professional and kind. She was knowledgeable of the area, spoke excellent English, and gave me hope. The ladies in the AM shift were at the same level, called an excellent cab to drop me at the cruise terminal.
Stayed 1 night in May 2024
Response from Andreas Petrou - Duty Manager on May 15, 2024
Dear mrs Aleta,Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our sincere gratitude for your positive feedback ! It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable! Do not miss the chance on your next visit to enjoy a refreshment on our lovely roof top !! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get around and everyone was super helpful
Stayed 2 nights in May 2024
Response from Andreas Petrou - Duty Manager on May 10, 2024
Dear ms Laura,Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our sincere gratutude for your positive feedback ! It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
I am so grateful for the team at Twinn. They were gracious, helpful and so accommodating- they went above and beyond for me- the service was incredible! Thank you so much for your kindness!
Stayed 2 nights in Apr 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear miss Laura, Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our gratitude for your positive feedback !We strive to meet the expectations of our guests and we are truly happy we succeed !It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable ! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future and offer you our best services. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Only criticism was hard to find. Only very small print on door saying Twinn Downtown !!!
Stayed 1 night in Apr 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear mr Richard, Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our gratitude for your positive feedback !Our new hotel sign will be ready in a while, so you won't miss us on your next visit to Twinn Downtown Hotel !!!It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable ! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future and ofer you comfort and relaxation. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

Joel

Stayed 1 night in Apr 2024
Response from Andreas Petrou - Duty Manager on May 10, 2024
Dear mr Joel,Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our sincere gratitude for your positive feedback ! It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Basic hotel. Blinds/curtains did not block out the light at night. Shower did not drain very well, tiny sink.
Stayed 1 night in Apr 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear miss Kimberly,Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our gratitude for your positive feedback !It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable ! We truly value your input as it helps us to improve our services ! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future and exceed your expectations . Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newly built property done to the highest standard , this is reflected also in the staff who are all super professional and friendly, the area around the property is is in prime position for everything you need, eg the port, shops , restaurants, easy excess to the metro which serves the airport and Athens, do not hesitate to book this hotel as this gem is for certain to be extremely popular .
Stayed 5 nights in Apr 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear miss Clive ,Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our gratitude for your positive feedback !It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable ! On your next visit to Twinn Downtown Hotel do not miss tha chance to enjoy a refreshment or a glass of wine on our cozy roof top with a unique view ! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Great coffee and extra hot water when requested.
Stayed 6 nights in Apr 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear mr Mark,Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our gratitude for your positive feedback !It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable ! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future and exceed your expectations !! Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

Newson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel just opened this year around 2024. So it was pretty new. The hotel is in a good location. I don’t recommend renting a car since they don’t offer parking lot. The receptionist there were amazing especially Dimitriz and Vassillis. I had a wonderful time at the hotel.
Response from Andreas Petrou The Twinn's Hotel Manager on Apr 2, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service. We cant wait to see you again in the near future. Kind Regards,

10/10 Excellent

Bill, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the hotel. The service was exceptional, the room was clean and comfortable, and the amenities provided were top-notch. I would highly recommend this hotel to anyone looking for a pleasant and relaxing stay.
Stayed 4 nights in Mar 2024
Response from Andreas Petrou The Twinn's Hotel Manager on Mar 30, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service. We cant wait to see you again in the near future. Kind Regards, Andreas Petrou The Twinn's Hotel Manager

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for our cruise port and 1 night stay. The staff were very friendly. Small room but modern facilities including a mini fridge and safe. The balcony would have been a great addition if it had some furniture to sit on. There were no facilities to hang any clothes which was frustrating. The bathroom was small but had good water pressure and warm water however it was not enclosed so water splashed around significantly. The beds were comfortable however the blinds only covered 2/3 of the windows which was really odd and lacked privacy. For the price we paid it was okay for the night but we would not stay longer due to the above.
Stayed 1 night in Mar 2024
Response from Andreas Petrou The Twinn's Hotel Manager on Mar 30, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service. We cant wait to see you again in the near future. Kind Regards, Andreas Petrou The Twinn's Hotel Manager

2/10 Terrible

marco

Business traveller
Liked: Staff & service
The hotel is not a 4 stars, hardly a 3 stars. Room too small, too noisy (like to be in the middle of the road, no acustic isolation and you are on a main road), impossible to obscure the room, too cold without possibility of heat up the room. The height of the room is too low. Breakfast not acceptable
Stayed 1 night in May 2024
Response from Andreas Petrou - Duty Manager on May 15, 2024
Dear mr Marco,Thank you very much for taking the time to review Twinn Downtown Hotel and sharing your feedback with us. Regarding your comments, Twinn Downtown is and advertised as a brand new 3*** City Hotel in the heart of Piraeus. As a part of that, all our rooms have double glazed windows for a better sound insulation and double shading rollers in order to minimize sunlgiht .Furthermore, as for the temperature, you are able to adjust it using the main A/C control panel situaded next to the lightswitch in every room . Finally, we would like to inform you that our continental breakfast consists a variaty of fine greek products. For all the above and even more please do not hesitate to contact our 24hour Reception Department while beeing to our hotel , in order to help you maximize your comfort . Please know that your comments have been noted, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Andreas Petrou Duty Manager Twinn Downtown Hotel

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nuovo e assolutamente consigliato. Vicino alla fermata della metro
Stayed 3 nights in Apr 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear mrs Daniele, Thank you for visiting Twinn Downtown Hotel during your visit in Piraeus,Greece . We would like to express our gratitude for your positive feedback !It has been our pleasure to have you as our guest and we hope your time with us has been enjoyable and comfortable ! Don't miss our cozy roof top for a refreshment or a glass of wine on your next visit to Twinn Downtown Hotel !! Please don't hesitate to contact me directly if there's anything else we can assist you with. We look forward to welcoming you back in the future. Warm Regards,Andreas Petrou Duty Manager The Twinn Downtown Hotel

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Andreas Petrou The Twinn's Hotel Manager on Apr 2, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service. We cant wait to see you again in the near future. Kind Regards,

2/10 Terrible

Rosa Elena, JUAREZ

Stayed 1 night in Mar 2024
Response from Andreas Petrou - Duty Manager on May 4, 2024
Dear mrs Rosa Elena,Thank you for visiting Twinn Downtown Hotel during your visit at Piraeus, Greece. We strive to meet the expectations of all our guests, and it's disappointing to hear that we fell short during your stay. We take all comments seriously and will use your feedback to improve our services. If you'd like to discuss your experience further, please feel free to contact me directly. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm Regards,Andreas Petrou Duty Manager Twinn Downtown Hotel

10/10 Excellent

alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de recepción muy amable y atenta
Stayed 1 night in Mar 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Mar 21, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service. We cant wait to see you again in the near future. Kind Regards, Joseph Rodriguez The Twinn's Hotel Manager

10/10 Excellent

Konstantina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Feb 24, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service.We cant wait to see you again in the near future. Kind Regards, Joseph Rodriguez The Twinn's Hotel Manager

10/10 Excellent

MARIA MONTSERRAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Feb 12, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service,and welcoming you back in the near future. Kind Regards, Joseph Rodriguez The Twinn's Hotel Manager

10/10 Excellent

KONSTANTINOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Feb 12, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service,and welcoming you back in the near future. Kind Regards, Joseph Rodriguez The Twinn's Hotel Manager

10/10 Excellent

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ΑΨΟΓΗ ΕΠΙΛΟΓΗ!
ΕΥΓΕΝΙΚΟ ΠΡΟΣΩΠΙΚΟ, ΚΑΘΑΡΟ ΑΛΛΑ ΚΑΙ ΣΕ ΚΕΝΤΡΙΚΟ ΣΗΜΕΙΟ.
Stayed 2 nights in Feb 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Feb 12, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service,and welcoming you back in the near future. Kind Regards, Joseph Rodriguez The Twinn's Hotel Manager

10/10 Excellent

IOANNIS

Stayed 2 nights in Feb 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Feb 24, 2024
Dear esteemed & value guest, From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens. Your great rating and your feedback is highly appreciated. Our entire staff strives to provide the very best and friendly service. The Twinn looks forward to continue provide the top service.We cant wait to see you again in the near future. Kind Regards, Joseph Rodriguez The Twinn's Hotel Manager

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
Emplacement idéal Personnel formidable , aux petits soins. Hôtel tout neuf très design Parfait quand vous devez prendre l'avion ou le bateau, métro à 100m et arrêt de bus à 50m
Stayed 1 night in Jan 2024
Response from Joseph Rodriguez The Twinn's Hotel Manager on Feb 5, 2024
Dear esteemed & value guest,From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens.Your great rating and your feedback is highly appreciated.Our entire staff strives to provide the very best and friendly service.The Twinn looks forward to continue provide the top service,and welcoming you back in the near future.Kind Regards,Joseph RodriguezThe Twinn's Hotel Manager

10/10 Excellent

CLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joseph Rodriguez,The Twinn's Hotel Manager on Jan 31, 2024
Dear esteemed & value guest,From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens.Your great rating and your feedback is highly appreciated.Our entire staff strives to provide the very best and friendly service.The Twinn looks forward to continue provide the top service,and welcoming you back in the near future.Kind Regards,Joseph RodriguezThe Twinn's Hotel Manager

10/10 Excellent

KONSTANTINOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Ολοκαίνουργιο ξενοδοχείο στο κέντρο του Πειραιά.Το δωμάτιο μου είχε τεράστια βεράντα με θεα την πόλη.Το προσωπικό ήταν πολύ ευγενικό και φιλικό.Το προτείνω ανεπιφύλακτα.
Stayed 1 night in Jan 2024
Response from Joseph Rodriguez,The Twinn's Hotel Manager on Jan 30, 2024
Dear esteemed & value guest,From the entire staff members from The Twinn,sincerely thanks for choosing us while visiting Athens.Your great rating and your feedback is highly appreciated.Our entire staff strives to provide the very best and friendly service.The Twinn looks forward to continue provide the top service,and welcoming you back in the near future.Kind Regards,Joseph RodriguezThe Twinn's Hotel Manager