Although the room (largest they have) was beautiful, we had unfortunate continuous issues. (1) When four of us arrived late at night very tired after traveling, we came to find out that our room was not reserved for that night. We spoke via telephone with the hotel to add the earlier night's stay and we were told our reservation was all set. The staff did find another hotel for us, but we had to take all our luggage and go to the hotel down the street. (2) The shower is beautiful but the drain was so slow that water filled up the shower area and spread across part of the bathroom floor (3) the hair dryer in the bathroom and the electrical plug did not work. We were told they didn't have another hair dryer to provide, but a day later they brought one to the room (4) unfortunately, a pipe burst and water ran through a floor below and we had to walk down the steps through the water because water was dripping into the elevator, which stopped due to water, to top it off (5) hotel had the audacity to charge us one Euro at check out for a tax not collected earlier. We understand that things happen out of anyone's control (such as burst pipe). After requesting some reasonable compensation we did not receive any communication for any consideration of assistance, such as coupon for dinner, or for some level of reasonable compensation of the more expensive night's stay at the other hotel.