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Reviews of Cleopatra Hotel

3 out of 5
Cleopatra Hotel
Saad Zaghloul, Aswan, Aswan Governorate

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 6 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Rafael, Topeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean friendly hotel with walkable places to go to.
Stayed 1 night in Apr 2024

10/10 Excellent

Sabrina

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Cleopatra Hotel on Oct 5, 2023
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 1 night in Aug 2023

6/10 Okay

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2023

8/10 Good

Tarig

Stayed 1 night in Jun 2023

6/10 Okay

Ahmed

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Tarig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient staff and helpful , everything in good order family very pleased with the stay and would recommend to others thank you
Stayed 1 night in Jun 2023

8/10 Good

Sergio

Liked: Staff & service, property conditions & facilities
This a good an convenient property for a short stay. It is well located in a very busy area, a couple of blocks from the river Nile. The staff is friendly but not very efficient, but they try. Language is a bit of a challenge.
Stayed 2 nights in Jun 2023

8/10 Good

Sita

Travelled with group
Liked: Staff & service, room comfort
Cheap and Cheerful
Cheap and cheerful right near the Aswan night market in walking distance to all places. For us it was a convenience stop. Dont expect too much but also its not wjat some people say. Its jist a basic hotel with a bed, bathroom and clean towels. Breakfast was limited (one boiled egg, tomatoes, cheese, cucumber, banana and tea/coffee.
Stayed 2 nights in Apr 2023

6/10 Okay

Xave Edison

Liked: Staff & service
Average Hotel
The hotel is situated in a good location which is closed to the mall and railway station. Staffs are very friendly and helpful. The room is very basic with no free water, kettle and coffee bag/tea bags provided. Tv channels are limited but have English movies to watch. The bathroom needs some upgrading and the shower area is very small and difficult to bath. Hot water supply is good. The carpet is very dusty as well as the table and chair outside the balcony. The hotel needs to work on all the doors as I have to use strength to open and close which create a lot of noises. During my stay, my neighbors came back home very latel and were banging the door in the middle of the night which disrupted my sleep. The restaurant doesn't open till late as told. I went down at 5pm and was told that they do not serve dinner but there were few groups of local tourists sitting there. Overall it is still an ok hotel but needs some improvement on their premises.
Stayed 3 nights in Jan 2023

4/10 Poor

Brittany

Travelled with family
Disliked: Staff & service
Mediocre
It was mediocre. There was confusion about the pricing when we arrived, which was disappointing and frustrating. More money than it’s worth for sure. Very old and average.
Stayed 2 nights in Dec 2022
Response from Yasmine on Jan 17, 2023
Dear Brittany We appreciate your time for sharing your valuable feedback & we apologize for the inconvenience, hoping you have a better experience next time

2/10 Terrible

Porsche

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOPE! Don’t do it! Wifi is only in the lobby WHEN IT WORKS, my bed was a boxy, hard mattress, and the most disgusting was the sheets underneath my sheets which had yellow stains on them likely contributing to the urine smell I was detecting when I’d turn off the AC. I sent the pics to Expedia for a compensation. The next morning, breakfast was light but I partook. Since foreigners are encouraged to not have tap, I asked for bottled water instead of the juices. As I prepared to leave, they attempted to charge me for it. No way I was going to pay for their mistake of not informing me it was not included. After unkindly letting them know this, they accepted their mistake. Meanwhile, for my other stays all around Egypt, BOTTLED WATER WAS INCLUDED alongside WIFI IN MY ROOMS!
Stayed 1 night in Oct 2022

6/10 Okay

sp3d5vm9

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Christophe

Stayed 1 night in Dec 2023
Response from Ehab on Mar 9, 2024
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Good

Antonio, Doral

Stayed 3 nights in Dec 2023
Response from Ehab on Mar 9, 2024
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

TOMOYOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
深夜に到着になるのでこのホテルにしました。駅からすぐで、大きいホテルなのですぐにわかります。24時間ガードマンがいて安心でき、広くて綺麗なエントランスがあります。部屋は確かに少し古いです。しかしスタッフたちの優しさ、人の良さがとても良かったです。知らない土地を旅行するにあたり、部屋の古さなどより、一番大切なのはスタッフの優しさ、ホスピタリティだと感じました。
Stayed 1 night in Oct 2023
Response from ehab on Oct 24, 2023
Dear valued guest, Thank you for having chosen to stay at Cleopatra Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Poor

Hugo

Liked: Staff & service
Disliked: Cleanliness, room comfort
La chambre était vestuste et pas propre. La chambre ressemble à une chambre des années 60 (gros rideaux avec coffret, moquette partout, canapé et lits en bois). Je ne ferais pas dormir quelqu’un dedans si j’étais gérant de l’hôtel. C’est une honte. La sdb : Douche qui inonde la salle de bains La salle de bain est une salle de bain de résidence étudiante (rideau de douche, bac de douche, pas de mitijeur, pommeau de douche qui est ébranlé) La chambre a une climatisation qui fait un bruit très fort empêchant de dormir
Stayed 2 nights in Sep 2023
Response from Cleopatra Hotel on Oct 5, 2023
Dear valued guest, Many thanks for taking the time to complete review about {{ Cleopatra Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

8/10 Good

HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really helpful for me to book tours and train tickets.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Mauvais rapport qualité prix
Hôtel avec un lobby correct. Aucune insonorisation. Bruits jusque tard dans la nuit. Personnel aimable et disponible. Petit déjeuner servi à table vraiment pas top correspondant au dejeuner à emporter. Grande chambre mais frigo ne refroidissait pas. Climatisation bruyante et grille absente ! Salle de bain pas pratique. Bonne literie. Bien placé géographiquement.
Stayed 3 nights in Apr 2023