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Reviews of The Conningbrook Hotel

3 out of 5
The Conningbrook Hotel
Canterbury Road, Kennington, Ashford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 299 out of 773 reviews" "
Rating 8 - Good. 319 out of 773 reviews" "
Rating 6 - Okay. 103 out of 773 reviews" "
Rating 4 - Poor. 36 out of 773 reviews" "
Rating 2 - Terrible. 16 out of 773 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bharath Kumar Reddy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never got to stay at this property. We had some unforeseen circumstances and had to check-in late. We called the property thrice to make sure we can checkin late and they kept reassuring us that they will send us instructions to do a self check-in after hours. We drove there for 2 hours only to realize they neither sent us the instructions or were available to check us in (we had no network on our phones to ensure mid way if they sent us the instructions). We could have easily returned home instead of driving all the way. It was just reckless on their part to not clearly communicate with us. We had to run around in the middle of the night to find an alternate hotel since it's the long weekend. We luckily found one after trying a handful but it was three times the price. We already paid for The Conningbrook so we ended up paying 4 times the original price.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
—
Stayed 1 night in May 2024

8/10 Good

christine, Lexington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying there my room was clean and large but the internet went out the second day I was there and it was spotty rest of the time. Since I’m from the states I had no carrier in London and since the internet was down I couldn’t connect to the WiFi so I couldn’t make phone calls, look up information, check facebook, or check in with my family. It was very frustrating.
Stayed 7 nights in Apr 2024

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised at how nice the hotel was for how cheap it was! Will definitely stay again when in the area!
Stayed 1 night in Apr 2024

6/10 Okay

lisa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was nice, although walking across the room was very noisy, and very loud creeking with every step, could hear others moving around through the night to, which kept waking me up. The building can do with being upgraded as alot of old windows etc look tatty and chipped, floors far to creeky. Overpriced for a room that is so noisy and smelt of damp. Im a busy working mum who rarly gets time to myself, and very little sleep at home, not the relaxing me time i had hoped for, the very loud creeky floors made it impossible to sleep through. Alot of money for a room that is very noisy and not the relaxing time i had hoped for.
Stayed 1 night in Apr 2024

10/10 Excellent

Freddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was lovely- lovely building, facilities where up to standard and room was very comfortable, staff member I met was extremely polite and friendly, bathroom was clean and tidy
Stayed 1 night in Apr 2024

6/10 Okay

Patricia

Travelled with partner
I didnt like the squeaky floors. Wherever we qalked in our room it squeaked. And could hear other floors around us squeaking.
Stayed 1 night in Apr 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service
We needed a quiet, comfortable hotel to stay in overnight as we had a local funeral the following day. This place was ideal being well placed, clean and quiet with welcoming and efficient staff. The beds were very comfortable and the room and bathroom clean and well presented. The hotel is a little 'tired' decor wise but has some lovely original features which reflect its slightly faded glory. The breakfast was fresh and delicious. We were very pleased with our stay and will return if back that way.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was very small and expensive hot water tape would not turn on very creaky floors
Stayed 1 night in Mar 2024

10/10 Excellent

John Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jenisha

Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
All very good
Stayed 1 night in Feb 2024

6/10 Okay

seema, london

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ok stay the room was nice but the bathroom was cold and the shower was useless. It was freezing cold then burning hot and there was no power. The shower curtain hadn’t been fitted properly so would stick to you. Extremely thin walls and the door you had to slam to close therefore we got woken everytime someone came in. There was a live band on in the pub and it was super loud you could hear it word for word and couldn’t hear the tv over it. This should have been mentioned at the time of booking and then we could have booked elsewhere.
Stayed 1 night in Feb 2024

8/10 Good

GEOK HWEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Irene

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Handy for the tunnel, and live entertainment on the Friday night. Great food in the bar too. Staff were absolutely lovely.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful, we had forgotten to request a travel cot for the room and they had one sorted for us really quickly :)
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could stay there every night :-)
I honesty cannot recommend this hotel enough. Our room was lovely, so spacious, great bathroom, very comfortable memory foam mattresses, great mirrors, towels and everything you would need. Large TVs that actually work. Tea and coffee. Sofa, plenty of storage, table and chairs. Hair dryer. Shower was lovely, like a rainfall. Bath was a huge jet tub with a seat although I’m not sure the jets worked. Lots of toilet roll, towels, body wash, hand wash and shampoo. You’d need to take conditioner. They give you a key to the main entrance door in case you want to come back late which is great. Easy key drop off. Free WiFi that works. Heater in the room. Large restaurant onsite and they book your table for the evening as soon as you arrive. There was live music the weekend we stayed. Loads of free parking. Two large local play parks for kids. Beer garden. Restaurant food was okay but we would probably eat elsewhere next time. Overall we absolutely loved it and definitely want to go back. It was shocking cheap too! We were really happy.
Stayed 1 night in Jan 2024

10/10 Excellent

Casblaidd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Bailey

Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Stayed 1 night in Jan 2024

6/10 Okay

Kieran

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Staff
The staff are so helpful and friendly. I was at an event on Saturday 13th and by coincidence there was a live band on who was very good. I ordered a drink at the bar for myself and my wife. For the rest of the night we I went to the bar I was served by Spencer, I didn't jump any ques. He remembered our two drinks and who had what. Myself and my wife have worked in a few pubs and bars over the years we appreciate the pressures in a very busy bar. He is a credit to your chain and we did let Spencer and his manager know how happy we were with his service.
Stayed 2 nights in Jan 2024

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, staff & service
Simple but comfortable with a helpful staff
I always take into consideration the circumstances when reviewing a hotel and this hotel very much fits this. The room was very comfortable though the walls were a little thin. The menu provided simple pub style food but unlike many similar establishments was reasonably priced. Here it very much fitted the cliche, you get what you paid for. And the staff in the bar although obviously stretched were always very helpful and with a smile. Breakfast to be honest was a little shambolic and my English mustard was French, but it was Christmas Eve and one poor man appeared to be doing everything including reception, so all can be forgiven
Stayed 1 night in Dec 2023

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Good value.
For what i paid, it was good value. Also, it's got great grounds for dog walking.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Nice clean rooms, free parking and really reasonably priced.
Stayed 1 night in Dec 2023

10/10 Excellent

Susannah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value and a gorgeous room! Absolutely loved the feel of the place, especially with all the Christmas decorations. Really great parking too. The breakfast was also delicious!
Stayed 1 night in Dec 2023

10/10 Excellent

mr k

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here before
Stayed 2 nights in Dec 2023

10/10 Excellent

susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect dog friendly hotel close to Dover and Folkestone. Staff were terrific and really helpful. Very reasonable price. Super clean room.
Stayed 1 night in Dec 2023

4/10 Poor

Sue

Stayed 1 night in Dec 2023

8/10 Good

tabitha

Stayed 1 night in Dec 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Claire

Stayed 2 nights in Nov 2023

6/10 Okay

Celest

Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done conningbrook
Hotel room was excellent staff were Very friendly and helpful. Food was delicious and we didn't have to wait long for service .
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff were super - friendly, helpful and welcoming
Stayed 1 night in Nov 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed!
Enjoyed! Will go back again.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mustafa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
There was a party at the pub below, the noise was unbearable in the room, had to wait till it was over to be able to sleep, after a very long day of travel. Don’t expect to sleep before 11:00pm if you book a room here!
Stayed 1 night in Oct 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Monica

Stayed 1 night in Oct 2023

2/10 Terrible

Tommaso

Stayed 1 night in Oct 2023

8/10 Good

Samantha

Stayed 1 night in Sep 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take earplugs and a packed breakfast
The hotel was quiet and clean. The floors were very creaky, so we could hear every step we and other guests Made. Ours was a Superior Room, but the shower fitting was falling pout of the wall. Breakfast was included in the rate, but the dining staff told me it wasn’t. There was nobody on Reception when we left to leave feedback with. Hardly good value for money.
Stayed 1 night in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, good good, room clean but basic. Room was by stairs so a little noisy.
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfy beds after a 400 mile journey from France.
Stayed 1 night in Sep 2023

4/10 Poor

Frances

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy and inconsiderate
All good until a band started playing in the bar below from 8:15pm till 11pm. So loud it was like it was playing in our room. No one in reception to complain to. Was a stressful stay.
Stayed 1 night in Sep 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Conningbrook Hotel was a pleasant revelation. Easy to find, clean and the staff were incredibly helpful, finding us somewhere to change for a wedding before the room was ready. The room was spacious, clean and quiet, with all the facilities as promised. Our only criticism is that the passage carpets need a deep clean or replacing.
Stayed 1 night in Aug 2023