Exterior

Reviews of Best Western Hendersonville Inn

2.5 out of 5
Best Western Hendersonville Inn
105 Sugarloaf Rd, Hendersonville, NC

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 56 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great amd excellent breakfast. Very Clean!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Chris, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

6/10 Okay

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was set up for handicap wasn’t clean on the floor around the base of the toilet. Slight smell of smoke. Deadbolt wouldn’t lock between rooms. Furnace wouldn’t shut off once it reached the temp. Loved the breakfast bed and pillows comfortable
Stayed 1 night in Mar 2024
Response from Amy M on Mar 29, 2024
Thank you Scott for taking the time to tell us about your experience. I want to apologize for the issue regarding your floor in the bathroom, we are usually very careful to check these areas and I will be sure to make the housekeeping department aware of this issue. I will have Maintenance check out the issue with the deadbolt on the connecting door and the furnace. We do hope to see you again and that you will allow us another oportunity to exceed your expectations.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, amenities
Ppl were very nice breakfast was great
Stayed 1 night in Mar 2024
Response from Amy M on Mar 25, 2024
Thank you Rhonda for reaching out to us to share your experience. We agree that our breakfst is great with southern touches like biscuits and gravy, homemade Grits and Oatmeal. We hope you will share your experience with friends and family that may be traveling through our area. We look forward to seeing you again.

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located, with easy on and off high-way. The person in front of me took way too long to check in and one clerk on the front desk. he finally asked someone working at the hotel for help and was able to check her in.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Lillian, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Brooks

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Right off I26 good price for room
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello Brooks, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel-style hotel located at a busy intersection but room was quiet. Breakfast bar options were plentiful and hot and tasty Loved the Mexican restaurant onsite - delicious and fairly priced.
Stayed 2 nights in Feb 2024
Response from Amy M on Feb 17, 2024
Thank you Bernard, for choosing to stay with us. We are in full agreement, we want each of our guests to feel the same way when they stay with us. We do look forward to seeing you again.

10/10 Excellent

Kenneth

Travelled with family
The check in with David was excellent, he is a personable Front Desk Man. Professional and very friendly with the guests. My sister in law made the same comment before I said anything to her and they arrived and hour before we arrived.
Stayed 1 night in Feb 2024
Response from Amy M on Feb 17, 2024
Thank you Kenneth, for sharing your great experience with us. We are very happy to have David as a team member and I will be sure to share your review with him. We also hope you also had the opportuntity to have breakfast with us from our Southern Style Breakfast buffet. We look forward to seeing you again

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Amy M on Feb 9, 2024
Thank you Beth, for choosing to stay with us. We are thrilled to know that your expectations were met and hope to have you visit with us again, soon.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Solo with Dog
Clean, safe and very friendly staff. As a single woman staying with my dog I felt very comfortable both in the room and walking my dog at night. Also amazing water pressure.
Stayed 1 night in Feb 2024
Response from Amy M on Feb 9, 2024
Thank you Brooke, for telling us about your enjoyable experience while staying with us. We understand that feeling safe and comfortable are extremely important. we hope you also were able to enjoy items from our Southern Style breakfast buffet. We will be looking forward to seeing you again.

8/10 Good

heather

Travelled with pets
Liked: Property conditions & facilities
Issue with check in, reservation was not found. Clerk had already checked in someone else as me. Took a few but he claims he fixed it.
Stayed 1 night in Feb 2024
Response from Amy M on Feb 5, 2024
Thank you Heather, for taking the time to tell me about your recent experience. I am not sure what transpired, but I will talk with the clerk that assisted you at check-in and I do not see any errors on your booking. We do hope the rest of your stay will encourage you to return and stay with us again in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was one of the best we have ever had,(David) was top notch. Breakfast was the best we've had in any Best western and most hotels period! Bed was very comfortable, pillows good, room was very clean,well stocked. Check out was good also ,over all one of the best hotel experiences we have had,will definitely stay here again! It's nice to stay at a place where the staff make you feel welcome from checkin to check out!
Stayed 1 night in Jan 2024
Response from Amy M on Feb 1, 2024
Thank you Karen, for writing such a wonderful and inspirational review. We will be sure to share this with the entire hotel staff and we also appreciate your Kudos to David, he is one of our newest staff members and we think he has a very special way of taking care of each of our guests. We can't wait to see you on your next visit.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy M on Dec 14, 2023
Thank you Robert for making the right choice in booking with us. We are so happy to know that your stay earned us 5/5 stars. We hope that you had the opportunity to enjoy breakfast during your visit from our Southern Style Breakfast Buffet. We'll See you again.

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently updated the building. Excellent breakfast
Stayed 1 night in Dec 2023
Response from Amy M on Dec 13, 2023
Thank you Ron, for choosing to stay with us. We appreciate your taking the time to write a brief review regarding your stay. We agree breakfast is excellent.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point , I thought it was excellent . Everyone was friendly and helpful and the breakfast was 1st class . I would gladly stay there again .
Stayed 4 nights in Nov 2023
Response from Amy M on Dec 13, 2023
Thank you Terry, for allowing us the opportunity to accomodate you and show you what southern hospitality really is all about. We strive to go above an beyond for each of our guests.

10/10 Excellent

Peter, Spartanburg

Liked: Amenities
Quiet and pleasant. Cordial staff. Outstanding breakfast, fresh and hot. Convenient to everything.
Stayed 2 nights in Nov 2023
Response from Amy M on Dec 13, 2023
Thank you Peter for choosing to stay with us. We appreciate your kind words of encouragement to let other guests know about our Unique breakfast buffet. We look forward to seeing you again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent including easy access, cleanliness, and breakfast.
Stayed 1 night in Nov 2023
Response from Amy M on Dec 13, 2023
Thank you Thomas, for writing such a nice review of your recent stay with us. We hope to see you again.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant located at the hotel was convenient for dinner and/or lunch. They had breakfast in the morning. We did not partake in the breakfast but that is nice to have. We only stayed overnight and it was nice and quiet.
Stayed 1 night in Nov 2023
Response from Amy M on Nov 29, 2023
Thank you Angela, for choosing to stay with us. We hope on your next visit that you will have the opportunity to enjoy breakfast with us.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and when I needed any assistance, I always received polite and courteous service. I would stay at this motel again if I am in the area.
Stayed 1 night in Nov 2023
Response from Amy M on Nov 29, 2023
Thank you Jackie, for the wonderful review regarding your recent stay with us. We strive to make every guest feel like family and welcomed. We hope you were able to enjoy our Southern Style breakfast buffet while visiting. We look forward to seeing you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amy M on Dec 14, 2023
Thank you Gary for choosing to stay with us. We enjoy the opportunity to exceed each of our guests expectations during their stay. We look forward to seeing you again.

10/10 Excellent

Janice

Liked: Property conditions & facilities
Convenient and comfortable. Very nice staff.
Stayed 1 night in Nov 2023
Response from Amy M on Nov 27, 2023
Thank you Janice for taking the time to rate your stay with us. Thank you also for the kind words and encouragement. We look forward to seeing you again.

10/10 Excellent

robert

Travelled with group
Great friendly and clean place
Stayed 3 nights in Nov 2023
Response from Amy M on Nov 17, 2023
Thank you Robert for choosing to stay with us. We appreciate your compliments and hope you also had the opportunity to enjoy our breakfast buffet while you were here. We look forward to seeing you again.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Amy M on Nov 27, 2023
Thank you Mark for choosing to stay with us. We appreciate your awarding us with 10/10 stars. We hope you had the chance to join us for our breakfast buffet while staying with us. We look forward to seeing you again.

10/10 Excellent

RUSSELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable, the breakfast was very good, hot food.
Stayed 2 nights in Nov 2023
Response from Amy M on Nov 27, 2023
Thank you Russell, for choosing to stay with us. We are so happy to know that your stay was very enjoyable and we look forward to seeing you again.

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay and nice large room
Stayed 1 night in Oct 2023
Response from Amy M on Oct 27, 2023
Thank you Chuck, for choosing to stay with us. We appreciate your comments and hope you took the opportunity to also enjoy our wonderful southern style breakfast buffet. We will look forward to seeing you again.

10/10 Excellent

Raihan

Stayed 1 night in Oct 2023
Response from Amy M on Nov 27, 2023
Thank you Raihan, for taking the time to rate your stay with us. We look forward to seeing you again.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Denica

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 4 nights in Sep 2023

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were average, with entry from outside like a typical motel. Otherwise, there were no concerns.
Stayed 1 night in Oct 2023
Response from Amy M on Oct 11, 2023
Thank you Thomas for choosing to stay with us. We are hoping you did have an enjoyable stay and had the opportunity to enjoy our southern style breakfast buffet during your visit. We do hope to see you again.

4/10 Poor

Carolyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Amy M on Oct 11, 2023
Thank you Carolyn for taking the time to rate your recent stay with us. We would be very interested to discuss directly what caused you to rate us a 2/5 . Please feel free to contact the hotel to elaborate on areas that we can improve your next visit.

10/10 Excellent

Kipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amy M on Oct 7, 2023
Thank you Kipp, for taking the time to rate your recent stay with us. We are so happy to know that you enjoyed your time with us, and hope you chose to had the chance to partake in our breakfast buffet. We look forward to seeing you again.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worked with us to check in early due to going to wedding.
Stayed 1 night in Oct 2023
Response from Amy M on Oct 7, 2023
Thank you Teresa for the shout out to the front desk that went above and beyond to accommodate your need to check in early. We love taking the opportunity to exceed the expectations of each of our guests.

8/10 Good

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy M on Oct 7, 2023
Thank you for choosing to stay with us Staci. We hope you were able to enjoy our Southern Style breakfast buffet, and that our southern hospitality made you feel welcomed. We look forward to seeing you again.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there great!!
the staff and food the service was great keep up the good work
Stayed 2 nights in Sep 2023
Response from Amy M on Sep 18, 2023
Thank you Patricia for choosing to stay with us. We agree that we have a great breakfast and a very caring staff. We look forward to having you as our guest again in the future.

10/10 Excellent

Rhett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Room was clean and pretty standard.
Stayed 1 night in Sep 2023

8/10 Good

Mary

Stayed 4 nights in Aug 2023

4/10 Poor

Elizabeth

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great service, not a great hotel
The service was great, especially Jessica at breakfast (which was surprisingly good). Unfortunately we had some issues with the room itself. Our room was non smoking but smelled horribly like cigarette smoke. People would smoke on the balcony (which was shared) and the smoke would enter in through the AC system. Also, the location is pretty bad if youre looking for quiet. Fire department down the road goes out at all hours of the night, you are right next to a major highway which is very loud. We also had a situation where a woman was sitting in the parking lot crying and screaming at her boyfriend for hours.
Stayed 3 nights in Aug 2023

6/10 Okay

Sandra

Travelled with group
Liked: Amenities
Quiet, clean and comfy all I needed!
Stayed 1 night in Sep 2023
Response from Amy M on Sep 5, 2023
Thank you Sandra, for choosing to stay with us. We are thrilled to know that everything we provided was exactly what you needed. We hope you also enjoyed the delicious breakfast buffet and had an opportunity to refresh in our crystal clear swimming pool while staying with us. We look forward to seeing you again.

6/10 Okay

b

Travelled with family
Liked: Amenities
Bed was uncomfortable and the air conditioner would not get cold.
Stayed 3 nights in Aug 2023
Response from Amy M on Aug 24, 2023
Thank you for taking the time to rate your recent stay. I am in need of more information regarding your room with the A/C not cooling properly so that we can have this repaired before the next guests checks into that room. Please contact the hotel directly to discuss this further.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not make it
Stayed 3 nights in Aug 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice! Quiet enough even with road noise and neighbors. Decent breakfast. Very kind and friendly staff.
Stayed 3 nights in Aug 2023
Response from Amy M on Aug 9, 2023
Thank you Kelly for choosing to stay with us. We appreciate that you shared your experience and hope to see you again.

8/10 Good

Kris

Travelled with partner
Disliked: Amenities
Property was clean, really enjoyed the smoking room, bedding was wet/damp, I dont know if it was humidity or what. Overall good stay.
Stayed 1 night in Jul 2023
Response from Amy M on Jul 27, 2023
Thank you Kris, for choosing to stay with us. We apologize for the issue regarding the humidity in your guest room and will have maintenance do their best to get this taken care of. We are happy to know that by providing a smoking room we can help to make your stay more comfortable. We look forward to seeing you again.

10/10 Excellent

Wanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amy M on Jul 25, 2023
Thank you Wanita, for choosing to stay with us. We are so thrilled you made the best choice. We are one of a kind, serving a full southern style breakfast buffet and offering complimentary blazing fast WIFI too. We look forward to seeing you again.

6/10 Okay

Angelo

Travelled with family
Liked: Staff & service
It was ok
Stayed 1 night in Jul 2023
Response from Amy M on Jul 24, 2023
Thank you Angelo, for choosing to stay with us. We hope that you had the opportunity to include visiting and enjoying our Southern Style breakfast buffet during your recent visit. We hope that you can tell us more about your visit and how we can improve your next visit.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff
great breakfast, clean all you need
Stayed 1 night in Jul 2023
Response from Amy M on Jul 19, 2023
Thank you Timothy, for choosing to stay with us at the home of the Best Southern Style Breakfast Buffet. We appreciate you and look forward to having you as our guests again in the future.

10/10 Excellent

john

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to room. Clean and quiet
Stayed 4 nights in Jul 2023

6/10 Okay

Robert, Carmel

Travelled with family
Liked: Staff & service
It was decent but felt old and the room smelled musty. AC worked great! Beds were comfortable. Bathroom old, tiny toilet. Staff was nice. Didn’t eat hot breakfast but it looked ok. Just a bit rundown but overall a decent place to stay while on road trip
Stayed 1 night in Jul 2023
Response from Amy M on Jul 17, 2023
Thank you Robert for sharing your experience with us. We appreciate your comments and will use them for improvements where they are available. We do hope to exceed your expectations on your future visits.

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Very attractive colonial style outside.
Stayed 1 night in Jul 2023
Response from Amy M on Jul 17, 2023
Thank you Fay for such a wonderful rating. We enjoy being a unique property and have a bit of the style that guests remember from back in the day. We hope that you enjoyed our fresh hot Southern Style breakfast buffet and look forward to seeing you again.