Façade de l’hébergement

DoubleTree by Hilton Brighton Metropole – Avis

4 out of 5
DoubleTree by Hilton Brighton Metropole
Kings Road, East Sussex, Brighton, England

Avis

7,8

Bien

Note de 10 – Excellent, d’après 385 avis sur 1002." "
Note de 8 – Bien, d’après 289 avis sur 1002." "
Note de 6 – Acceptable, d’après 173 avis sur 1002." "
Note de 4 – Médiocre, d’après 85 avis sur 1002." "
Note de 2 – Terrible, d’après 70 avis sur 1002." "

8,2/10

Propreté

8,2/10

Service et personnel

7,6/10

Commodités

7,2/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Confortable et bien situé
La chambre était très confortable mais l'éclairage était insuffisant dans la partie principale. Le petit déjeuner était très bon et abondant. La présentation du cocktail du bar était médiocre, il aurait été bien d'avoir un verre spécial et un peu de flamboyance. Nous y séjournerions à nouveau - oui.
Séjour de 2 nuits en décembre 2023
Amy a répondu le 17 janv. 2024
Dear Anonymous,Thank you for choosing to stay with us and for taking the time to share your feedback. I am delighted to hear that you found the room comfortable and enjoyed our plentiful breakfast offerings.We appreciate your constructive comments about the lighting in the main area and the presentation of cocktails at the bar. Your insights are valuable, and we will certainly review these aspects to enhance the overall experience for our guests.It's wonderful to know that you would choose to stay with us again. We look forward to welcoming you back!Best regards,Amy ParkerGuest Relations Manager

8/10 – Bien

Martin

Séjour de 1 nuit en mars 2023
Joe a répondu le 25 avr. 2023
Thank you for the rating!

8/10 – Bien

Gilles

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sea front hotel
Top location in front of the sea Restaurant was not available Very nice service though
Séjour de 1 nuit en décembre 2022

6/10 – Acceptable

Thomas

Points faibles : Propreté, service et personnel
Séjour de 1 nuit en juillet 2021

10/10 – Excellent

Samuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Really clean and modern hotel with lovely character and really polite and helpful staff parking in brighton is very expensive and if you park in the hotel you get discount so that’s good.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Frederick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wish they had Electric Charging Stations at the parking levels
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Hasan

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Good size room and bathroom however the temperature control for the shower wasn’t working properly and water was too hot. USB port by bed was broken so had to rely on power pack we had brought with us
Séjour de 1 nuit en mai 2024

8/10 – Bien

Joao Pedro, Cambridge

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great modern rooms, restaurant and bar; pool was nice but jacuzzi was not hot and sauna was out of service.
Séjour de 1 nuit en mai 2024
Amy a répondu le 6 mai 2024
Dear Joao Pedro,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to hear you liked the rooms, restaurant and bar.Regarding the jacuzzi I apologise this was not very warm during your stay with us. I will ensure to pass this on to the LivingWell team so they can investigate and have a look.Unfortunately our sauna is out of action at the moment, we are awaiting for an external company to have a look. It will be up and running in no time!We hope we have the opportunity to welcome you back for another stay in the not too distant future!Kindest regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Cristina Suzann

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, fantastic breakfast buffet, very clean and comfortable. Would definitely stay again.
Séjour de 4 nuits en avril 2024
Amy a répondu le 2 mai 2024
Dear Cristina Suzann,Thank you for taking the time to share your review following your recent stay with us. I am thrilled to hear that you had a fantastic experience and enjoyed our great location, fantastic breakfast buffet, and clean, comfortable accommodations.Providing a memorable stay for our guests is our top priority, and I am delighted that we could meet your expectations in every aspect of your visit. Your kind words mean the world to us, and we truly appreciate your recommendation to stay with us again.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Joanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Amy a répondu le 2 mai 2024
Thank you for taking the time to leave feedback from your recent stay with us!

10/10 – Excellent

Dionne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, friendly staff and great facilities. Clean room and luxury vibe.
Séjour de 2 nuits en avril 2024
amy a répondu le 29 avr. 2024
Dear Dionne,Thank you for taking the time to share your review following your recent stay with us. I am thrilled to hear that you enjoyed your experience and found our hotel to have a great location, friendly staff, and excellent facilities.Providing a clean room and a luxurious ambiance is what we strive for, and I am delighted that we were able to meet your expectations in this regard.Your kind words mean a lot to us, and they serve as motivation for our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Amy ParkerGuest Relations Manager

8/10 – Bien

Kevin Reay

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location and well maintained property. The outdoor ashtray/smoking cone is positioned right outside the hotel’s front doors though, so you always have to walk through a waft of smoke to enter the hotel…seems like something that could easily be done away with as it only serves a minority of customers, but that’s just my opinion.
Séjour de 3 nuits en avril 2024
Amy a répondu le 27 avr. 2024
Dear Kevin Reay,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your kind words about our hotel's location and the efforts we put into maintaining our property.We also appreciate your candid observation regarding the outdoor ashtray/smoking area positioned near the hotel's front entrance. Please accept my sincere apologies for any inconvenience this may have caused you during your stay.I understand the importance of providing a comfortable and welcoming environment for all our guests, and we take your feedback seriously. We will certainly review the placement of the smoking area to ensure that it does not negatively impact the experience of non-smoking guests entering the hotel.I hope we have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Arti

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Amy a répondu le 27 avr. 2024
Thank you for taking the time to leave a 5 star review from your recent stay with us!

10/10 – Excellent

Claire

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very helpful with my understanding and disability Kind
Séjour de 2 nuits en avril 2024
Amy a répondu le 23 avr. 2024
Dear Claire,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole. I am delighted to hear that you had a great overall experience with us. Thank you for your kind comments, they really mean a lot to the us and the whole team.We look forward to welcoming you back to the hotel in the not too distant future!Kindest regards,Amy ParkerGuest Relations Manager

8/10 – Bien

Jeraiza

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel staffs were accommodating and nice. Room is nice and modern but it gets slightly warm, unable to turn on aircon. pool area is outdated. unsafe as no lifeguards on duty. changing rooms was not the cleanest.
Séjour de 2 nuits en avril 2024
Amy a répondu le 10 avr. 2024
Dear Jeraiza,Thank you for taking the time to share your feedback with us following your recent stay. I am pleased to hear that you found our staff accommodating and enjoyed the modern room.I apologise for any inconvenience you experienced with the room temperature and the air conditioning. Your feedback regarding the pool area and changing rooms is also appreciated, and we will certainly look into ways to improve the cleanliness and safety of these areas.Please rest assured that we take the safety and comfort of our guests very seriously, and we will address the issues you raised to ensure a better experience for future guests.Once again, thank you for your valuable feedback, and I hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Amy ParkerGuest Relations Manager

8/10 – Bien

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Amy a répondu le 10 avr. 2024
Thank you for taking the time to leave feedback from your recent stay with us!

10/10 – Excellent

Cat

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were huge and beautifully decorated. The staff were amazing and so happy to help
Séjour de 2 nuits en avril 2024
Amy a répondu le 8 avr. 2024
Dear Cat,Thank you for sharing your feedback regarding your recent stay with us. I am thrilled to hear that you enjoyed your time at our hotel and that you found our rooms to be spacious and beautifully decorated.Our team takes great pride in providing exceptional service to our guests, and I am delighted to hear that our staff exceeded your expectations and were able to assist you with anything you needed. We will be sure to pass along your kind words to our team members, as they will be delighted to hear that their efforts contributed to making your stay memorable.I hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Chukwuma

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Money well spent
Séjour de 2 nuits en mars 2024
Grace a répondu le 4 avr. 2024
Dear Chukwuma, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Kindest regards, Grace, Guest Relations Manager

10/10 – Excellent

Suraj

Séjour de 1 nuit en mars 2024
Amy a répondu le 19 avr. 2024
Thank you for taking the time to leave a review!

10/10 – Excellent

Rodney

Séjour de 1 nuit en mars 2024
Amy a répondu le 25 mars 2024
Thank you for taking the time to leave a review!

8/10 – Bien

Mr S k

Voyage en groupe
Points forts : Commodités
One night stay Ticked the box
Séjour de 1 nuit en mars 2024
Amy a répondu le 24 mars 2024
Dear Mr S k,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to you enjoyed the overall experience. I hope we have the chance to welcome you back!Kind regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Julie

Séjour de 1 nuit en mars 2024
Grace a répondu le 4 avr. 2024
Dear Julie, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Thank you, Grace, Guest Relations Manager

10/10 – Excellent

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Amy a répondu le 13 mars 2024
Thank you for your review!

10/10 – Excellent

Neil

Séjour de 1 nuit en mars 2024
Amy a répondu le 31 mars 2024
Thank you for taking time to leave a review from your recent stay!

10/10 – Excellent

Susan, Crawley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Grace a répondu le 11 mars 2024
Dear Susan, Thank you for taking the time to leave a positive review. We were so pleased to welcome you to DoubleTree by Hilton Brighton Metropole. We hope to welcome you back on many future occasions.Thank you, Grace Guest Relations Manager

10/10 – Excellent

Joanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms are fabulous. Staff very friendly
Séjour de 1 nuit en mars 2024
Grace a répondu le 11 mars 2024
Dear Joanne, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. We appreciate your wonderful comments regarding are rooms and staff. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Thank you, Grace Guest Relations Manager

10/10 – Excellent

Jacqueline

Points forts : Commodités, état et installations de l’hébergement
Excellent position in Brighton for the seafront and the Lanes. Highly recommend.
Séjour de 1 nuit en mars 2024
Grace a répondu le 11 mars 2024
Dear Jacqueline, Thank you for sharing your positive experience with us! We're thrilled to learn that you enjoyed your stay. We’re delighted to know that our seafront location contributed positively to your experience.Thank you so much for your glowing review!We look forward to welcoming you back soonThank you, Grace Guest Relations Manager

10/10 – Excellent

David

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here for one night as attending the Brighton Centre for a show. Very convenient and very comfortable.
Séjour de 1 nuit en mars 2024
Amy a répondu le 9 mars 2024
Dear David,Thank you for taking the time to leave feedback from your recent stay with us DoubleTree by Hilton Brighton Metropole. I am delighted to heat you found our properties location convenient and comfortable.I hope we have the chance to welcome you back to Brighton again in the not too distant future!Kindest regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Sophie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had the best time, exceeded expectations. Staff went above and beyond, would love to come back
Séjour de 1 nuit en mars 2024
Amy a répondu le 5 mars 2024
Dear Sophie,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to hear you had the best time and we exceeded expectations.Thank you for your kind comments about the staff members, I am pleased to hear they went above and beyond for you during your stay. They will be thrilled to hear their service was appreciated!We look forward to the opportunity to welcoming you back to our property again soon! Kindest regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Honesty

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Amy a répondu le 5 mars 2024
Thank you for your review!

10/10 – Excellent

kerry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent breakfast.
Séjour de 3 nuits en février 2024
Amy a répondu le 1 mars 2024
Dear Kerry,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole. I am delighted to hear that you enjoyed our excellent breakfast and the wide choices we have on offer.I hope we have the opportunity to welcome you back in the not too distant future.Warmest regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Claire

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely room and day to day life
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Dear Claire,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole.I am delighted to hear you found you room to be lovely and liked the day to day life of Brighton!We hope to have the opportunity to welcome you back in the not distant future.Kind regards,Amy ParkerGuest Relations Manager

8/10 – Bien

Adam

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Thank you for taking the time to leave a review!

2/10 – Terrible

Josh

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Special instructions weren't passed onto property, so sofabed wasn't made up on arrival. Had to wait 30 minutes for someone to make it up, during which time I couldn't shower/change (as waiting) so delayed my evening significantly. McDonald's wrapper found on the floor, so room not adequately cleaned. Every other guest seemed to have robe and slippers for spa, nothing in our room. Assume another failure of cleaning staff. Reception staff (Antonio?) indifferent, blamed Expedia. Breakfast excellent, to their credit. Sadly not the worst hotel I've stayed in in Brighton, but still wouldn't come back here.
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Dear Josh,Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologise for the inconveniences you experienced during your time with us.It's disappointing to learn that special instructions regarding the sofabed and spa amenities were not passed onto our property, resulting in delays and a less-than-ideal experience upon your arrival. I understand the frustration this must have caused, and we're truly sorry for any inconvenience.Regarding the cleanliness of your room, we take cleanliness and hygiene very seriously, and we regret that our standards were not met during your stay. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights do not occur in the future.We also apologise for any perceived indifference from our reception staff. We strive to provide exceptional service to all our guests, and we regret if this was not reflected in your interactions with Antonio. Your feedback will be shared with our team for further improvement.On a positive note, I am pleased to hear that you enjoyed our breakfast offerings, and we appreciate your acknowledgment of this aspect of your stay.I understand your decision not to return, but we hope that you might reconsider in the future, as we are committed to providing all our guests with an exceptional experience. Warm regards,Amy ParkerGuest Relations Manager

6/10 – Acceptable

Hayley

Voyage en famille
Points forts : Propreté, service et personnel
Room was lovely but there were a few things to improve on. Check-in was delayed as room wasn't ready which is really inconvenient with a 2 year old. Pool facilities really need upgraded. Sockets didn't work in room, kettle didn't work and toilet didn't flush
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Dear Hayley,Thank you for taking the time to share your feedback with us following your recent stay. While we are pleased to hear that you found the room lovely, we regret to learn about the inconveniences you experienced during your visit.I apologise for the delay in the check-in process and understand how inconvenient this must have been, especially with a young child. Rest assured, we will review our procedures to ensure that rooms are ready for guests upon arrival to prevent such occurrences in the future.Your comments regarding the pool facilities, malfunctioning sockets, kettle, and toilet have been duly noted. Please accept our sincerest apologies for any inconvenience caused. Our maintenance team will promptly address these issues to ensure that they are resolved for the comfort and satisfaction of our future guests.Should your travels bring you back to the area, I hope to have the opportunity to welcome you again and provide you with a much-improved experience.Best regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Marcus

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 2 nuits en février 2024
Amy a répondu le 28 févr. 2024
Thank you for taking the time to leave a review from your recent stay with us!

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Lovely hotel with great views. Had an issue on arrival as the images of the bathrooms on Expedia looked nothing like in real life (shows lovely spacious bathroom with wall in waterfall shower and ended up being cramp room with a tiny bath, horrible screen and rubbish shower) I complained to the front desk and they ended up moving us as said it wasn’t a fair description on Expedia site to the actual reality Staff were fantastic and hotel is lovely (unless it’s the bathrooms in queen rooms) Would happily stay again but only in king rooms
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Dear James,Thank you for taking the time to share your feedback with us. I am delighted to hear that you found our hotel to be lovely with great views and that our staff were fantastic during your stay.I apologise for any inconvenience caused by the discrepancy between the images of the bathrooms on Expedia and the actual room you were allocated. I understand how frustrating this can be and appreciate your understanding as we work to rectify this issue with our third-party booking partners.I'm glad that our front desk team was able to assist you promptly and relocate you to a more suitable room. Your satisfaction is important to us, and we're grateful for the opportunity to make things right during your stay.We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Joanne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great seaside hotel
Room was fabulous, great views, massive bed. Breakfast was good, although was a bit of a wait to sit down. Check in and Check out were relatively seamless. Only downside is the parking is expensive. You get a code, but not a discount or free parking.
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Dear Joanne,Thank you for sharing your feedback with us following your recent stay! I am thrilled to hear that you enjoyed your time with us and found your room to be fabulous with great views and a comfortable bed.It's wonderful to know that you found the breakfast to be good and that your check-in and check-out experiences were relatively seamless. We strive to make the arrival and departure process as smooth as possible for our guests.We appreciate your feedback regarding the parking. I understand that parking costs can add up, and we do offer a discounted rate of 25 per 24 hours for hotel guests. I apologise if this was not made clear during your stay, and we will certainly review our communication to ensure that it is more transparent in the future.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Denise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Flott Hotel
Dette er et flott Hotel rett ved stranden. Hotellet har gammeldags eleganse men rommene er moderne, rene og komfortabel. Skal booke samme hotell neste gang jeg er i Brighton.
Séjour de 1 nuit en février 2024
Amy a répondu le 28 févr. 2024
Dear Denise,Thank you for taking the time to share your positive experience with us! I am delighted to hear that you enjoyed your stay at our hotel and found our combination of old-world elegance and modern comfort to your liking.It's wonderful to know that you found our rooms to be clean, comfortable, and equipped with modern amenities. We strive to provide our guests with a comfortable and enjoyable stay, and we are thrilled to hear that we succeeded in meeting your expectations.We appreciate your kind words and your intention to book with us again on your next visit to Brighton. It would be our pleasure to welcome you back and provide you with another memorable stay by the beach!Warm regards,Amy ParkerGuest Relations Manager

4/10 – Médiocre

PAUL

Séjour de 2 nuits en février 2024
Amy a répondu le 20 mars 2024
Thank you for taking the time to leave feedback from your recent stay!

8/10 – Bien

Lawrence

Voyage d’affaires
Points forts : Propreté, service et personnel
Great staff/views but poorly designed reno vation
Hotel was recently renovated but unfortunately renovation was not well designed- especially bathroom with the smallest shower I’ve ever used- was positively claustrophobic. Im 5’7” 170lbs and could barely move w/o touching at least one wall- anyone larger than myself would be like squeezing a balloon into a small jar. Sink was no better with a spout so close to sink edge u could barely get your hands under it with water constantly spilling over and onto the counter and floor. Thermostat didnt work and heat system was problematic. Colors and surfaces were uninspiring and drab. Next renovation needs a better designer.
Séjour de 2 nuits en janvier 2024
Amy a répondu le 28 févr. 2024
Dear Lawrence,Thank you for taking the time to share your feedback with us regarding your recent stay. I sincerely apologise for the disappointment you experienced with the design and functionality of your room, particularly the bathroom.It's disheartening to learn that the recent renovation did not meet your expectations, and we regret any inconvenience caused by the cramped shower and sink arrangement. I understand how important comfort and functionality are during a hotel stay, and we will certainly take your comments into consideration for future improvements.Additionally, I apologise for the issues with the thermostat and heating system. Please rest assured that our maintenance team will investigate these matters promptly to ensure they are resolved for the comfort of our guests.Your feedback regarding the colors and surfaces is also duly noted, and we will work closely with our design team to create a more inspiring and aesthetically pleasing environment for our guests.Once again, I apologise for any inconvenience you experienced, and we appreciate your valuable feedback as it helps us to identify areas for improvement.I hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Amy ParkerGuest Relations Manager

10/10 – Excellent

Denise

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Great Hotel
Absolutely brilliant stay, breakfast was fantastic, 5 stars for everything. Visit Brighton a lot and stayed in lots of hotels including The Grand and this is by far the best.
Séjour de 1 nuit en janvier 2024
Grace a répondu le 1 févr. 2024
Dear Denise, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us and enjoyed our wonderful breakfast selection. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them.We look forward to welcoming you back soon. Thank you Grace Guest Relations Manager

8/10 – Bien

Darren

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Grace a répondu le 29 janv. 2024
Dear Darren, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Thank you, Grace Guest Relations Manager

6/10 – Acceptable

Rebecca, Kent

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Check in took in longer than it needed and no rush or quick support from others to rescue queue length - happened both times Charged service charge for going up to bar ourselves and getting drinks - wasn’t even like had waiters come over and check for drinks or seconds
Séjour de 2 nuits en janvier 2024
Grace a répondu le 29 janv. 2024
Dear Rebecca, Thank you for taking the time to share your feedback with us. We regret that your check-in process was slower than expected, and we will address this matter with our team to ensure a more efficient service. Regarding the service charge on drinks. We strive to provide transparent pricing and exceptional service. We'd like to clarify that the service charge is automatically included in all receipts as part of our standard procedure. However, we want to assure you that guests are more than welcome to request its removal if they wish. If you have any specific preferences or if there's anything else we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to the opportunity to welcome you back.Thank you, Grace, Guest relations Manager

10/10 – Excellent

Nathan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Grace a répondu le 20 janv. 2024
Dear Nathan, Thank you for taking the time to leave a positive review. We were so pleased to welcome you to DoubleTree by Hilton Brighton Metropole. We hope to welcome you back on many future occasions.Thank you, Grace Guest Relations Manager

10/10 – Excellent

Denise

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The staff at the reception desk upon check were so friendly and very informative, nothing was to much for them, even offered us a cookie, nice touch. Room was just what i ordered, clean warm, only slight comment was it was booked for 3 people, towels were all good, but we had also booked spa treatments and only had two dressing gowns and slippers had to request extra
Séjour de 2 nuits en janvier 2024
Eleni a répondu le 19 janv. 2024
Dear Denise, Thank you for your positive review! We're thrilled you enjoyed our friendly service and your room.We apologize for the oversight with the dressing gowns and slippers and appreciate your feedback.We hope your spa treatments were delightful, and we look forward to welcoming you back for another great stay.Best regards,

8/10 – Bien

Claire

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Grace a répondu le 17 janv. 2024
Dear Claire, Thank you for taking the time to leave a positive review. We were so pleased to welcome you to DoubleTree by Hilton Brighton Metropole. We hope to welcome you back on many future occasions. Thank you, Grace Guest Relations Manager

8/10 – Bien

Louise

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful hotel.
The hotel was beautiful and the staff helpful and friendly. There was a good selection of food at breakfast in a lovely room. The only negative was that there wasn’t a more formal restaurant to use in the evening. While food was served in the bar it wasn’t the same as being in a more formal room.
Séjour de 2 nuits en janvier 2024
Grace a répondu le 17 janv. 2024
Dear Louise, Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful, the staff helpful and friendly, and enjoyed the good selection of breakfast in our lovely room.Your feedback regarding the absence of a more formal restaurant for evening dining is appreciated. We understand the importance of providing diverse dining options, and we will certainly take your suggestion into consideration as we continue to enhance our offerings.We hope to have the pleasure of welcoming you back, and we'll strive to make your next visit even more enjoyable.Thank you, Grace Guest Relations Manager

10/10 – Excellent

Sean

Séjour de 1 nuit en décembre 2023
Amy a répondu le 17 janv. 2024
Thank you for your review!

10/10 – Excellent

Emma

Séjour de 1 nuit en janvier 2024
Amy a répondu le 17 janv. 2024
Thank you for your review!