Dear Kevin,Thank you for taking the time to share your feedback with us following your recent stay. I sincerely apologise for the inconveniences you experienced during your time with us.I regret that the pool was closed during your stay due to unforeseen health and safety concerns. Please know that this decision was made with our guests' well-being in mind, and I apologise for any disappointment it may have caused. I understand the importance of our facilities to our guests, and we will strive to communicate any closures or changes more effectively in the future.Regarding the car park access, I apologise for any confusion or inconvenience you encountered. Our car park is indeed accessible 24 hours a day, and I apologise if there were any issues with access during your stay. We will investigate this matter further to ensure a smoother experience for our guests in the future.While we do not have a dedicated concierge service, our reception team is always available and eager to assist with any inquiries or requests you may have. I apologise if you felt that our reception was too busy to provide adequate information or assistance. Your feedback is valuable to us, and we will work to improve our communication and service standards.Once again, we appreciate your feedback and apologise for any shortcomings during your stay. I hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Warm regards,Amy ParkerGuest Relations Manager

Dear Leon, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel to be very good, clean, and conveniently located for your weekend getaway. We appreciate your positive feedback on our excellent breakfast.We apologize for the inconvenience caused by the closure of the swimming pool during your stay. Unfortunately, this closure was due to unforeseen circumstances. We regret any disappointment it may have caused. Your feedback is important to us, and we will strive to improve our communication in the future. We hope to have the opportunity to welcome you back for a more enjoyable experience.Thank you, Grace, Guest Relations Manager

Dear Danny,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the inconvenience you experienced during the check-in process. Your feedback is invaluable to us, and we will address this issue with our team to ensure smoother and more efficient check-ins in the future.I am pleased to hear that despite the check-in delay, you found our staff to be friendly, the food enjoyable, and the room clean. Providing excellent service and a comfortable stay are our top priorities, and I am glad that we were able to meet your expectations in these areas.Once again, I apologise for any frustration caused by the check-in process and appreciate your understanding. I hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future.Warm regards,Amy ParkerGuest Relations Manager

Dear Samuel,Thank you for taking the time to share your feedback about your recent stay with us. I am thrilled to hear that you enjoyed our clean and modern hotel, as well as the lovely character it offers.It's wonderful to know that you found our staff to be polite and helpful during your visit. Providing excellent service is our top priority, and I am delighted that our team members contributed positively to your experience.I understand that parking in Brighton can be costly, and we are pleased to offer discounted parking for our guests as a convenience. I am glad you found this to be a valuable benefit of staying with us.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Warm regards,Amy ParkerGuest Relations Manager

Dear Frederick,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to hear that you enjoyed your overall experience. Unfortunately, we do not have the means to have an electric charging point in our car park. However, it is something we have discussed and I will raise again with the executive team.I hope we have the opportunity to welcome you back in the not too distant future.Kindest regards,Amy ParkerGuest Relations Manager

Dear Hasan,Thank you for taking the time to share your feedback with us regarding your recent stay. I am glad to hear that you found the size of the room and bathroom satisfactory.I apologise for any inconvenience caused by the temperature control issue in the shower. Ensuring our guests' comfort is our top priority, and I regret that we fell short in this regard. Your comments have been shared with our maintenance team for prompt resolution.Additionally, I apologise for the inconvenience caused by the broken USB port by the bed. Please know that this is not reflective of the high standards we strive to maintain. Our maintenance team will address this issue promptly to ensure that it does not recur in the future.We appreciate your understanding and patience in this matter. Should you choose to stay with us again in the future, we are committed to providing you with a seamless and comfortable experience.Warm regards,Amy ParkerGuest Relations Manager

Dear Joao Pedro,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to hear you liked the rooms, restaurant and bar.Regarding the jacuzzi I apologise this was not very warm during your stay with us. I will ensure to pass this on to the LivingWell team so they can investigate and have a look.Unfortunately our sauna is out of action at the moment, we are awaiting for an external company to have a look. It will be up and running in no time!We hope we have the opportunity to welcome you back for another stay in the not too distant future!Kindest regards,Amy ParkerGuest Relations Manager

Dear Cristina Suzann,Thank you for taking the time to share your review following your recent stay with us. I am thrilled to hear that you had a fantastic experience and enjoyed our great location, fantastic breakfast buffet, and clean, comfortable accommodations.Providing a memorable stay for our guests is our top priority, and I am delighted that we could meet your expectations in every aspect of your visit. Your kind words mean the world to us, and we truly appreciate your recommendation to stay with us again.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Amy ParkerGuest Relations Manager

Thank you for taking the time to leave feedback from your recent stay with us!

Dear Dionne,Thank you for taking the time to share your review following your recent stay with us. I am thrilled to hear that you enjoyed your experience and found our hotel to have a great location, friendly staff, and excellent facilities.Providing a clean room and a luxurious ambiance is what we strive for, and I am delighted that we were able to meet your expectations in this regard.Your kind words mean a lot to us, and they serve as motivation for our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Amy ParkerGuest Relations Manager

Dear Kevin Reay,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your kind words about our hotel's location and the efforts we put into maintaining our property.We also appreciate your candid observation regarding the outdoor ashtray/smoking area positioned near the hotel's front entrance. Please accept my sincere apologies for any inconvenience this may have caused you during your stay.I understand the importance of providing a comfortable and welcoming environment for all our guests, and we take your feedback seriously. We will certainly review the placement of the smoking area to ensure that it does not negatively impact the experience of non-smoking guests entering the hotel.I hope we have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,Amy ParkerGuest Relations Manager

Thank you for taking the time to leave a 5 star review from your recent stay with us!

Dear Claire,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole. I am delighted to hear that you had a great overall experience with us. Thank you for your kind comments, they really mean a lot to the us and the whole team.We look forward to welcoming you back to the hotel in the not too distant future!Kindest regards,Amy ParkerGuest Relations Manager

Dear Jeraiza,Thank you for taking the time to share your feedback with us following your recent stay. I am pleased to hear that you found our staff accommodating and enjoyed the modern room.I apologise for any inconvenience you experienced with the room temperature and the air conditioning. Your feedback regarding the pool area and changing rooms is also appreciated, and we will certainly look into ways to improve the cleanliness and safety of these areas.Please rest assured that we take the safety and comfort of our guests very seriously, and we will address the issues you raised to ensure a better experience for future guests.Once again, thank you for your valuable feedback, and I hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Amy ParkerGuest Relations Manager

Thank you for taking the time to leave feedback from your recent stay with us!

Dear Cat,Thank you for sharing your feedback regarding your recent stay with us. I am thrilled to hear that you enjoyed your time at our hotel and that you found our rooms to be spacious and beautifully decorated.Our team takes great pride in providing exceptional service to our guests, and I am delighted to hear that our staff exceeded your expectations and were able to assist you with anything you needed. We will be sure to pass along your kind words to our team members, as they will be delighted to hear that their efforts contributed to making your stay memorable.I hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Amy ParkerGuest Relations Manager

Dear Chukwuma, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Kindest regards, Grace, Guest Relations Manager

Thank you for taking the time to leave a review!

Thank you for taking the time to leave a review!

Dear Mr S k,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to you enjoyed the overall experience. I hope we have the chance to welcome you back!Kind regards,Amy ParkerGuest Relations Manager

Dear Julie, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Thank you, Grace, Guest Relations Manager

Thank you for your review!

Thank you for taking time to leave a review from your recent stay!

Dear Susan, Thank you for taking the time to leave a positive review. We were so pleased to welcome you to DoubleTree by Hilton Brighton Metropole. We hope to welcome you back on many future occasions.Thank you, Grace Guest Relations Manager

Dear Joanne, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. We appreciate your wonderful comments regarding are rooms and staff. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Thank you, Grace Guest Relations Manager

Dear Jacqueline, Thank you for sharing your positive experience with us! We're thrilled to learn that you enjoyed your stay. We’re delighted to know that our seafront location contributed positively to your experience.Thank you so much for your glowing review!We look forward to welcoming you back soonThank you, Grace Guest Relations Manager

Dear David,Thank you for taking the time to leave feedback from your recent stay with us DoubleTree by Hilton Brighton Metropole. I am delighted to heat you found our properties location convenient and comfortable.I hope we have the chance to welcome you back to Brighton again in the not too distant future!Kindest regards,Amy ParkerGuest Relations Manager

Dear Sophie,Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to hear you had the best time and we exceeded expectations.Thank you for your kind comments about the staff members, I am pleased to hear they went above and beyond for you during your stay. They will be thrilled to hear their service was appreciated!We look forward to the opportunity to welcoming you back to our property again soon! Kindest regards,Amy ParkerGuest Relations Manager

Thank you for your review!

Dear Kerry,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole. I am delighted to hear that you enjoyed our excellent breakfast and the wide choices we have on offer.I hope we have the opportunity to welcome you back in the not too distant future.Warmest regards,Amy ParkerGuest Relations Manager

Dear Claire,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole.I am delighted to hear you found you room to be lovely and liked the day to day life of Brighton!We hope to have the opportunity to welcome you back in the not distant future.Kind regards,Amy ParkerGuest Relations Manager

Thank you for taking the time to leave a review!

Dear Anonymous,Thank you for sharing your recent experience with us! I am delighted to hear that you had a lovely stay during your couples' weekend in Brighton.It brings us great joy to learn that you found our staff to be very helpful and that our room service met your expectations with its speedy delivery. We take pride in maintaining high standards of cleanliness throughout our hotel, and we are thrilled that you found our rooms, hallways, and common areas to be spotless and modern.Your recommendation to update the pool and changing areas is duly noted, and we appreciate your valuable feedback. Rest assured, we are constantly looking for ways to enhance our guests' experiences, and your comments will be taken into consideration as we continue to improve our facilities.Thank you for recommending us to others, and we are pleased to hear that our hotel's perfect location near the beach, pier, attractions, shops, and restaurants added to the enjoyment of your stay.We look forward to welcoming you back for another memorable visit to Brighton!Best regards,Amy ParkerGuest Relations Manager

Dear Josh,Thank you for taking the time to provide us with feedback about your recent stay. I sincerely apologise for the inconveniences you experienced during your time with us.It's disappointing to learn that special instructions regarding the sofabed and spa amenities were not passed onto our property, resulting in delays and a less-than-ideal experience upon your arrival. I understand the frustration this must have caused, and we're truly sorry for any inconvenience.Regarding the cleanliness of your room, we take cleanliness and hygiene very seriously, and we regret that our standards were not met during your stay. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights do not occur in the future.We also apologise for any perceived indifference from our reception staff. We strive to provide exceptional service to all our guests, and we regret if this was not reflected in your interactions with Antonio. Your feedback will be shared with our team for further improvement.On a positive note, I am pleased to hear that you enjoyed our breakfast offerings, and we appreciate your acknowledgment of this aspect of your stay.I understand your decision not to return, but we hope that you might reconsider in the future, as we are committed to providing all our guests with an exceptional experience. Warm regards,Amy ParkerGuest Relations Manager

Dear Hayley,Thank you for taking the time to share your feedback with us following your recent stay. While we are pleased to hear that you found the room lovely, we regret to learn about the inconveniences you experienced during your visit.I apologise for the delay in the check-in process and understand how inconvenient this must have been, especially with a young child. Rest assured, we will review our procedures to ensure that rooms are ready for guests upon arrival to prevent such occurrences in the future.Your comments regarding the pool facilities, malfunctioning sockets, kettle, and toilet have been duly noted. Please accept our sincerest apologies for any inconvenience caused. Our maintenance team will promptly address these issues to ensure that they are resolved for the comfort and satisfaction of our future guests.Should your travels bring you back to the area, I hope to have the opportunity to welcome you again and provide you with a much-improved experience.Best regards,Amy ParkerGuest Relations Manager

Thank you for taking the time to leave a review from your recent stay with us!

Dear Erin,Thank you for taking the time to leave feedback from your recent stay with us at DoubleTree by Hilton Brighton Metropole. I am thrilled to hear that you found the room, weather and view to be beautiful!It is wonderful to hear you had a great time and hope you had the opportunity to experience everything Brighton has to offer.I hope we have the chance to welcome you back in the not too distant future.Warmest regards,Amy ParkerGuest Relations Manager

Dear James,Thank you for taking the time to share your feedback with us. I am delighted to hear that you found our hotel to be lovely with great views and that our staff were fantastic during your stay.I apologise for any inconvenience caused by the discrepancy between the images of the bathrooms on Expedia and the actual room you were allocated. I understand how frustrating this can be and appreciate your understanding as we work to rectify this issue with our third-party booking partners.I'm glad that our front desk team was able to assist you promptly and relocate you to a more suitable room. Your satisfaction is important to us, and we're grateful for the opportunity to make things right during your stay.We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,Amy ParkerGuest Relations Manager

Dear Joanne,Thank you for sharing your feedback with us following your recent stay! I am thrilled to hear that you enjoyed your time with us and found your room to be fabulous with great views and a comfortable bed.It's wonderful to know that you found the breakfast to be good and that your check-in and check-out experiences were relatively seamless. We strive to make the arrival and departure process as smooth as possible for our guests.We appreciate your feedback regarding the parking. I understand that parking costs can add up, and we do offer a discounted rate of 25 per 24 hours for hotel guests. I apologise if this was not made clear during your stay, and we will certainly review our communication to ensure that it is more transparent in the future.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy ParkerGuest Relations Manager

Thank you for taking the time to leave feedback from your recent stay!

Dear Lawrence,Thank you for taking the time to share your feedback with us regarding your recent stay. I sincerely apologise for the disappointment you experienced with the design and functionality of your room, particularly the bathroom.It's disheartening to learn that the recent renovation did not meet your expectations, and we regret any inconvenience caused by the cramped shower and sink arrangement. I understand how important comfort and functionality are during a hotel stay, and we will certainly take your comments into consideration for future improvements.Additionally, I apologise for the issues with the thermostat and heating system. Please rest assured that our maintenance team will investigate these matters promptly to ensure they are resolved for the comfort of our guests.Your feedback regarding the colors and surfaces is also duly noted, and we will work closely with our design team to create a more inspiring and aesthetically pleasing environment for our guests.Once again, I apologise for any inconvenience you experienced, and we appreciate your valuable feedback as it helps us to identify areas for improvement.I hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Amy ParkerGuest Relations Manager

Dear Denise, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us and enjoyed our wonderful breakfast selection. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them.We look forward to welcoming you back soon. Thank you Grace Guest Relations Manager

Dear Darren, Thank you for taking the time to share your feedback with us. We are glad to hear you had a great stay with us. Should you have any special requests or preferences for your next stay, please feel free to let us know in advance, and we'll do our best to accommodate them. We hope to welcome you back on many future occasions. Thank you, Grace Guest Relations Manager

Dear Rebecca, Thank you for taking the time to share your feedback with us. We regret that your check-in process was slower than expected, and we will address this matter with our team to ensure a more efficient service. Regarding the service charge on drinks. We strive to provide transparent pricing and exceptional service. We'd like to clarify that the service charge is automatically included in all receipts as part of our standard procedure. However, we want to assure you that guests are more than welcome to request its removal if they wish. If you have any specific preferences or if there's anything else we can do to make your next stay even more enjoyable, please feel free to let us know. We look forward to the opportunity to welcome you back.Thank you, Grace, Guest relations Manager

Dear Nathan, Thank you for taking the time to leave a positive review. We were so pleased to welcome you to DoubleTree by Hilton Brighton Metropole. We hope to welcome you back on many future occasions.Thank you, Grace Guest Relations Manager

Dear Denise, Thank you for your positive review! We're thrilled you enjoyed our friendly service and your room.We apologize for the oversight with the dressing gowns and slippers and appreciate your feedback.We hope your spa treatments were delightful, and we look forward to welcoming you back for another great stay.Best regards,

Dear Claire, Thank you for taking the time to leave a positive review. We were so pleased to welcome you to DoubleTree by Hilton Brighton Metropole. We hope to welcome you back on many future occasions. Thank you, Grace Guest Relations Manager

Dear Louise, Thank you for your wonderful review! We're thrilled to hear that you found our hotel beautiful, the staff helpful and friendly, and enjoyed the good selection of breakfast in our lovely room.Your feedback regarding the absence of a more formal restaurant for evening dining is appreciated. We understand the importance of providing diverse dining options, and we will certainly take your suggestion into consideration as we continue to enhance our offerings.We hope to have the pleasure of welcoming you back, and we'll strive to make your next visit even more enjoyable.Thank you, Grace Guest Relations Manager

Thank you for your review!

Thank you for your review!