Amazing staff ~ especially Tisha at the front desk! Beds were comfy and thankfully the window opened as it often got too warm in the room (even though heat was off).
Unfortunately there must not be any insulation or sound proofing. First night kids were allowed to run up/down the hallway till all hours, then in the middle of the night the person directly behind my headboard took a phone call that startled me awake as he sounded as if he was in my room~ scary for a female travelling alone.
Rooms are very tired, with old mismatched furniture and no fridge or other food prep area/capabililty. Washrooms are well passed their best, before date too.
As well, terrible Roku TV set up that is spotty due to slow internet with virtually no access to local tv or anything worth watching unless you log into your own Netflix or Prime ~ why not use smart TV's with Bell Fibre app?
It's time to up your game with breakfast, especially as you are charging a "resort fee" to cover the $2 cost for pre-packaged Costco version of bars & yogurts. As well please have someone spend some time on Facebook market place to find some newer functioning gym equipment ~ your location next to the ski hill is great, but without the pool up and functioning yet (probably due to covid restrictions?) not everyone wants to freeze to get exercise.
Again, the your staff is amazing and friendly. Your location is great, but this hotel really could shine with some updates.