Stayed here recently for a concert at Winstar. The front desk lady was 5 stars helpful, friendly and a joy to talk to. I wish I had paid attention to her name. The room we were assigned was right next to the front desk. We asked to be moved since we are light sleepers. The only other room was right next door which was not much better but we had no choice. The bed was firm, but comfortable. I would stay here again, but next time book direct with BW. I feel booking with Expedia, we were given the undesirable rooms