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Reviews of Best Western Red River Inn & Suites

2.5 out of 5
Best Western Red River Inn & Suites
22106 Black Jack Rd, Thackerville, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1003 reviews" "
Rating 8 - Good. 239 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from BW Red Casino on May 23, 2024
Dear Michael Thank you for completing a survey for your say and we look forward to seeing you again in the future.

10/10 Excellent

Dawna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is about check-in staff - for constructive criticism. We stood at front desk & staff was on phone assisting someone & was unable to find what the person was looking for. Never made eye contact with us or gesture she would be a moment. They told person on phone let me connect you to our 1-800 and instead of doing that kept talking again, not acknowledging us. We waited about 10-15 minutes which wasn't a problem, it would have been nice to put call on hold or say to us she would be a minute. We understand being busy. She was very pleasant once she completed the call & helped us.
Stayed 1 night in May 2024
Response from BW Red Casino on May 23, 2024
Dear Dawna Thank you for leaving a survey for your stay. We really appreciate you taking the time out to share your experience with us--and letting us know of this matter. This is a good training tool for us to see the customers view on things. We look forward to hosting you again in the future.

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need A/C upgrades.
Stayed 3 nights in May 2024
Response from BW Red Casino on May 20, 2024
Dear Debbie Thank you for taking the time to complete a survey and letting us know what you liked and did not like during your stay. We look forward to seeing you again.

10/10 Excellent

DENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, helpfull in our needs, Good quite, bed was comfortable, Great set up for kitchenette. Only thing is the bathtub not to great, and shower curtains were yellowish.
Stayed 1 night in May 2024
Response from BW Red Casino on May 20, 2024
Dear Dena Thank you for taking the time to complete a survey for your stay and letting us know what you liked and did not like. We look forward to seeing you again in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in May 2024
Response from BW Red Casino on May 13, 2024
Dear Jennifer Thank you for taking the time to complete a survey for your stay. We are glad that you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could improve based on the cost to stay.
Stayed 1 night in Mar 2024
Response from BW Red Casino on May 13, 2024
Dear Tiffany Thank you for taking the time to complete a survey for your stay and letting us know what you didn't like while you were here. We look forward to seeing you again in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was super nice. Breakfast was amazing. Overall very satisfied with this hotel. Not a negative thing about it.
Stayed 1 night in May 2024
Response from BW Red Casino on May 13, 2024
Dear Michael Thank you for taking the time to complete a survey for your stay. We are excited to hear that you found our hotel clean and you like the staff, along with our breakfast. We look forward to hosting you again in the future.

10/10 Excellent

KURT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great
Stayed 1 night in May 2024
Response from BW Red Casino on May 13, 2024
Dear Kurt Thank you for completing a review for your stay and letting us know that you liked our breakfast. We look forward to seeing you in the future.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from BW Red Casino on May 8, 2024
Dear Bobby Thank you for taking the time to complete a survey for your stay and letting us know that you like staying with us. We look forward to seeing you again in the future.

8/10 Good

CHRISTOPHER STANLEY

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from BW Red Casino on May 8, 2024
Dear Christopher Thank you for completing a survey for your stay and we look forward to hosting you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Note that there is not a shuttle to the Lucas Oil Live venue
Stayed 1 night in May 2024
Response from BW Red Casino on May 6, 2024
James, Thank you for taking the time to complete a survey for your stay and we look forward to hosting you again in the near future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was located. Within a half mile of the Thackerville casino.
Stayed 1 night in May 2024
Response from BW Red Casino on May 6, 2024
Dear Robert, Thank you for taking the time to complete a survey for your stay and letting us know that you like our location. We look forward to hosting you again in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The night staff was very helpful
Stayed 2 nights in Apr 2024
Response from BW Red Casino on May 6, 2024
Kenneth Thank you for taking the time to complete a survey for your stay. We our glad the night staff was able to help you. We look forward to seeing you again in the future.

10/10 Excellent

Mark

Stayed 1 night in Apr 2024
Response from BW Red Casino on May 23, 2024
Dear Mark Thank you for taking the time to complete a review on your stay with us and we look forward to seeing you again in the future.

10/10 Excellent

Kiante, Hinesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, clean, comfortable beds and excellent staff! I will return!
Stayed 1 night in Apr 2024
Response from BW Red Casino on May 6, 2024
Dear Kiante, Thank you for taking the time to complete a survey for your stay and letting us know what you liked, while staying with us. We look forward to hosting you again in the future.

8/10 Good

Melissa

Stayed 1 night in Apr 2024
Response from BW Red Casino on May 20, 2024
Melissa Thank you for completing a survey for your stay and we look forward to seeing you again in the future.

2/10 Terrible

Joseph

I had a room right by the front desk had to listen to the staffs big mouth all night extremely loud and rude could not sleep. Room 100 should be closed. Way too close to the lobby. Horrific for the outrageous rates you charge on the weekends due to the proximity to the casino. Location is good. Bed was acceptable
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 29, 2024
Dear Joseph Thank you for completing a survey for your stay and letting us know what you did not like. We do apologize for any inconvenience you had while stay with us.

10/10 Excellent

Felipe

Stayed 2 nights in Apr 2024
Response from BW Red Casino on May 13, 2024
Dear Felipe Thank you for taking the time to complete a survey for your stay and we look forward to hosting you again in the future.

8/10 Good

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 29, 2024
Dear Chandler Thank you for completing a survey for your stay and we look forward to seeing you in the future.

10/10 Excellent

Billy

Stayed 1 night in Apr 2024
Response from BW Red Casino on May 13, 2024
Dear Billy Thank you for completing a survey for your stay and we look forward to hosting you again in the future.

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the closeness to Winstar Casino. The bed was a little too hard for my liking. The room needs to be updated. Breakfast was just alright, nothing to write home about.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Mike Thank you for taking the time to complete a survey for your stay and letting us know what you liked and did not like, while stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Coby J

Travelled with partner
Great room & customer service
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Coby Thank you for completing a survey for your stay and letting us know how much you liked the room. We pride ourselves on our customer service, so thank you for letting us know you liked it. We look forward to hosting you again in the future.

8/10 Good

RACHEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here recently for a concert at Winstar. The front desk lady was 5 stars helpful, friendly and a joy to talk to. I wish I had paid attention to her name. The room we were assigned was right next to the front desk. We asked to be moved since we are light sleepers. The only other room was right next door which was not much better but we had no choice. The bed was firm, but comfortable. I would stay here again, but next time book direct with BW. I feel booking with Expedia, we were given the undesirable rooms
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Rachel Thank you for completing a survey for your stay and letting us know what you liked and did not like during your stay! We look forward to hosting you again in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniences and staff
Stayed 2 nights in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Janet Thank you for completing a survey for your stay. We our glad you like our location and staff. We look forward to hosting you again in the future.

10/10 Excellent

Karla

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer service. Close to Winstar. Free parking. Dusty room. Old uncomfortable bed.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Karla Thank you for completing a survey for your stay and letting us know what you liked and didn't like during your stay. We look forward to seeing you in the future.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast !!
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Randy Thank you for taking the time to complete a survey for your stay and we look forward to hosting you again in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the location. Close to On the Border casino. Would be better if located at the casino.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Karen Thank you for taking the time to complete a survey for your stay. We our glad you liked our location and look forward to seeing you again in the future!

6/10 Okay

Nancy

Stayed 1 night in Apr 2024
Response from BW Red Casino on May 6, 2024
Dear Nancy Thank you for taking the time to complete a survey for your stay and we look forward to seeing you again in the future.

8/10 Good

Simetah

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended from me. Kind staff VERY accommodating
Stayed 2 nights in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Simetah Thank you for taking the time to complete a survey for your stay with us. We our glad you enjoyed the staff and for recommending us. We look forward to seeing you again in the future.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great, lady at front was very helpful and kind . Room was very clean , breakfast was good as well.
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Francisco Thank you for completing a survey for your stay with us. It looks like you really enjoyed yourself while at our facility. We were glad that we could accommodate you during your stay. We look forward to hosting you again in the future.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
First time here and felt safe
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear Sabrina Thank you for completing a survey for your stay. We our glad that you choose our hotel for your first time in the area and that you felt safe. We look forward to seeing you again in the future.

10/10 Excellent

John

Stayed 4 nights in Mar 2024
Response from BW Red Casino on Apr 29, 2024
Dear John Thank you for completing a survey for your stay and we look forward to hosting you again in the future.

8/10 Good

john

Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from BW Red Casino on Apr 22, 2024
Dear John Thank you for completing a survey for your stay. We pride ourselves on our staff and we are glade that you think so, also. We look forward to seeing you again in the future.

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 22, 2024
Dear John Thank you for taking the time to complete a survey for your stay! We are super excited that you had a great stay. We look forward to hosting you again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear Rachel Thank you for taking the time to complete a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

Tevin

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear Tevin Thank you for completing a survey for your stay and we look forward to hosting you again.

8/10 Good

Donald

Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 22, 2024
Dear Donald Thank you for completing a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally accommodating, and quick to get us checked in. They were knowledgeable and helpful, also. The room was extremely clean, too. We will definitely stay here again!
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear James Thank you for completing a survey for your stay. We appreciate your kind words about our facility. We look forward to seeing you again in the future.

10/10 Excellent

MELANIE

Travelled with partner
Nice hotel
Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 1, 2024
Dear Melanie Thank you for completing a survey and we are super excited that you liked stay with us! We look forward to hosting you again in the future.

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 26, 2024
Dear Tom Thank you for completing a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

Ellery

Stayed 1 night in Mar 2024
Response from BW Red Casino on Apr 22, 2024
Ellery Thank you for taking the time to complete a survey for your stay and we look forward to seeing you again in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 26, 2024
Debra, Thank you for completing a survey for your stay and we appreciate the kind words about our staff. We look forward to seeing you again in the future.

6/10 Okay

T. J.

I didn’t like that you did not use my points (48.00) toward my room as I booked under the promo.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 26, 2024
Dear T. J. Thank you for sharing your concerns with us about your points and completing a survey for your stay. Unfortunately, you must call the 800 number to use any of your points, we do not due the point system at the hotel. We look forward to seeing you again in the future.

10/10 Excellent

Tameka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent the room was clean and didn’t have any issues. Right across from casino. I will be back
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Tameka Thank you for choosing our hotel and taking the time to write a review! We agree, our staff are true gems to have for a team! We count ourselves lucky for customers like you. We look forward to working with you again in the future.

10/10 Excellent

Santos B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, close & safe drive to Winstar!!! And the breakfast was beyond delicious! Yummy!!!!
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Santos Thank you for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Rosa

Liked: Property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Rosa Thank you for taking the time to complete a survey for your stay and we look forward to seeing you in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, great location. Everyone that works there is extremely nice and we would definitely stay again. Highly recommended
Stayed 4 nights in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear David Thank you for choosing our hotel and taking the time to write a review! We are glad to hear that you enjoyed your accommodations and our friendly staff. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Location is great and right by the Winstar Casino. The bed was comfortable and the bathroom was nice and clean. I was happy to see they had a bathtub and not just a walk-in shower.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Nicole Thank you for choosing our property and taking the time to post a positive review! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, nice location, nice service. Nice breakfast. Overall nice.
Stayed 1 night in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Jeremy Thank you for your nice and positive review of our property. We look forward to welcoming you back in the future.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, amenities
Clean and Quiet
Stayed 2 nights in Mar 2024
Response from BW Red Casino on Mar 21, 2024
Dear Ralph Thank you very much for your nice and positive review of our property, we look forward to welcoming you back for your next stay!