Front of property
Check availability

Reviews of Mövenpick Resort & Residences Aqaba

5 out of 5
Mövenpick Resort & Residences Aqaba
King Hussein Street, P.O Box 678, Aqaba

Reviews

8.8

Excellent

Rating 10 - Excellent. 371 out of 674 reviews" "
Rating 8 - Good. 202 out of 674 reviews" "
Rating 6 - Okay. 57 out of 674 reviews" "
Rating 4 - Poor. 23 out of 674 reviews" "
Rating 2 - Terrible. 21 out of 674 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

amirah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the price
Stayed 3 nights in Mar 2024
Response from Sami Ounalli, General Manager on Mar 9, 2024
Dear Amirah, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 Good

Akram, Edmond

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the check in was uneasy, all else was great. The staff were incredibly helpful and courteous. Aqaba is a beautiful, clean and friendly city that we always enjoy coming back to.
Stayed 3 nights in Jan 2024
Response from Sami Ounalli, General Manager on Mar 9, 2024
Dear Akram, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 Excellent

Wesam, Jerusalem

Stayed 4 nights in Dec 2023
Response from Sami Ounalli, General Manager on Mar 9, 2024
Dear Wesam,Thank you for your fantastic feedback! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing for most expensive hotel on our trip
Check in very slow and 1 desk open, rooms dated and need investment, air conditioning noisy and not very effective
Stayed 1 night in Nov 2023
Response from Sami Ounalli, General Manager on Dec 6, 2023
Dear Simon, Thank you very much for the time you have given us to share your feedback regarding your recent visit here to The Movenpick Resort & Residences Aqaba. We regret to learn that several aspects of your stay did not match your expectations, Whilst we hope that you have a better experience, it is through feedback like this that we learn to continuously improve our services in the resort. We take a closer look and serious immediate action on your constructive feedback. Thank you for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to recover your impression of our services. Best regards,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Aqaba as the Hotel sits across from the water with a second level enclosed causeway that connects to the waterfront pools, restaurants and sandy beach. The hotel is well appointed with great staff and amenities. In fact, my son was seen by the hotel’s doctor and treated within 30 minutes of our call to the front desk - excellent attentive service.
Stayed 1 night in Nov 2023
Response from Sami Ounalli, General Manager on Nov 21, 2023
Dear Paul, Thank you for the nice review you have shared about your experience at the hotel. We are glad you enjoyed your overall experience with us. Guest satisfaction is our priority and we are glad we met your expectations. We hope to see you again very soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Aqaba
Wonderful stay at a very well-run hotel with excellent amenities. Spacious suite that the receptionist gave us as a free upgrade. Helpful unobtrusive staff. Used the lap pool every morning and enjoyed the beach in the evening. Food excellent.
Stayed 2 nights in Nov 2023
Response from Sami Ounalli, General Manager on Nov 12, 2023
Dear Valued guest,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

8/10 Good

Hazim

Liked: Cleanliness, amenities
Expensive
Stayed 3 nights in Oct 2023
Response from Sami Ounalli, General Manager on Oct 15, 2023
Dear Hazim,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The Movenpick Resort & Residences Aqaba.We regret to learn that several aspects of your stay did not match your expectations, while we hope that you have a better experience, it is feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba.Best regards,

10/10 Excellent

Itay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
Perfect Hotel! My stay at this hotel was truly impressive. The staff's hospitality was excellent, and they went above and beyond to ensure that my stay was a positive experience. They were always friendly, courteous, and ready to assist with any questions or requests I had. The room I stayed in was exceptionally pleasant. It was clean, well-organized, and equipped with all the necessary amenities. The bed was comfortable, and the atmosphere in the room was soothing and enjoyable. The room amenities included entertainment options, a television, comfortable chairs, and more - everything needed to feel at home. The hotel is located in an excellent location. It is close to restaurants, cafes, shops, and tourist attractions. I had easy access to explore the beautiful and captivating city. Overall, I had a fantastic stay at this hotel, and I'm sure I will return in the future. I highly recommend this place to anyone looking for a pleasant, clean, and well-located accommodation.
Stayed 3 nights in Sep 2023
Response from Sami Ounalli, General Manager on Sep 20, 2023
Dear Itay,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba,And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort.

10/10 Excellent

meital

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sami Ounalli, General Manager on Sep 20, 2023
Dear Meital,Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again.Best regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay at the Movenpick in Aqaba, Jordan. A true 5 star experience.
Stayed 1 night in Aug 2023
Response from Sami Ounalli, General Manager on Sep 4, 2023
Dear Michelle,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sami Ounalli, General Manager on Aug 19, 2023
Dear Maria, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort.Best regards

8/10 Good

Nasir

Stayed 4 nights in Aug 2023
Response from Sami Ounalli, General Manager on Sep 4, 2023
Dear Nasir,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive review about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the high ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
We had such a lovely and relaxing stay in this beautiful hotel! The staff was so friendly welcoming and professional; our rooms were amazing! We enjoyed swimming in the Red Sea as well as in the swimming pools; the restaurants served delicious food. The inside of the hotel and the outside are stunningly beautiful!! I wish we could have stayed longer!
Stayed 1 night in Jul 2023
Response from Sami Ounalli, General Manager on Aug 5, 2023
Dear Anna, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your great comments about your stay here. We were very pleased to welcome you and to know from your wonderful comments that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full ratings you gave us. We hope to welcome you back to our resort. Best regards,

8/10 Good

Lina

Stayed 2 nights in Jul 2023
Response from Sami Ounalli, General Manager on Sep 4, 2023
Dear Lina, Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again. Best regards,

10/10 Excellent

Carole Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Movenpics you stole my heart
I didn't want to leave... ❤️
Stayed 1 night in Jul 2023
Response from Sami Ounalli, General Manager on Jul 31, 2023
Dear CaroleThank you for giving us the opportunity of welcoming you at Movenpick Resort And Residences Aqaba. It was such a pleasure for all of us. And we highly appreciate your wonderful comment and full rating. We will be extremely happy to welcome you back again soon at the property.Best Regards,

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice resort with a lot of potential. It was extremely clean and especially my room was spotless- love the housekeeping staff. While the restaurant and front desk staff were fantastic, they were understaffed in the afternoon and evening every day I was there, which meant waiting excessively long times to get a drink and meals during peak hours for happy hour and dinner and check in time. The staff was very gracious to go as fast as possible. The resort needs to look into short staffing and also some other things like the room temperature could not be cooler than 25 degrees when it was very hot outside making it too warm to properly sleep. Also the pool attendants and landscapers were not very accommodating to guests. Landscaping was spraying for bugs during the midafternoon right around guests. That is toxic chemicals which should be done very early morning or at night.
Stayed 1 night in Apr 2023
Response from Sami Ounalli, General Manager on Apr 12, 2023
Dear Deborah,Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all excellent. Very efficient, helpful & kind. Special acknowledgement to Mustafa & Baraa at the reception desk. Both went out of their way to resolve some issues. Cecelia in the Lobby Bar is so kind, professional & efficient. She needs more help during happy hour, but she did a great job. Jeandelle who works at the Turkish Restaurant & breakfast is very professional, courteous & effective. All of the staff are to be commended for their excellent service & work ethic. Thank you.
Stayed 1 night in Apr 2023
Response from Sami Ounalli, General Manager on Apr 12, 2023
Dear Jean,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

10/10 Excellent

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful rock and tile building, lots of pools, nice beach although few minutes walk with stairs through hotel’s interior bridge/hall over the road. Food excellent, nice bar/lounge with 7:00 happy hour.
Stayed 3 nights in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 2 night stay
Stayed 3 nights in Feb 2023
Response from Sami Ounalli, General Manager on Feb 28, 2023
Dear David,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort. Best regards,

6/10 Okay

Robin Koothoor

Travelled with family
Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2023
Response from Sami Ounalli, General Manager on Feb 21, 2023
Dear Robin, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel is in a good location. It is older than its more upscale hotel neighbors. The breakfast service is problematic. The hotel should set-up a self-serve coffee station and 'egg station' so staff are available to clear and reset tables rather than running for coffee and egg orders. clear, fish lines should be strung across the upstairs pool to prevent the birds from gathering at the pool.
Stayed 3 nights in Feb 2023
Response from Sami Ounalli, General Manager on Feb 21, 2023
Dear Valued Guest, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience and have noted your constructive observations with regards to your breakfast experience. We will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 Excellent

ashraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked city view room, but the gentleman named Omar at the reception upgraded me to a sea view room, it was great and bright room, and he also offered me a late checkout. I loved the level of the customer service service
Stayed 1 night in Jan 2023
Response from Sami Ounalli, General Manager on Jan 28, 2023
Dear Ashraf,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your wonderful comments about your stay and experience you received whilst staying with us, We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the amazing review and rating you gave us. We hope to welcome you back to our resort. Best regards,

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time in Aqaba! This hotel is very well located and close to many restaurants and sites. The amenities at the hotel (pool, private beach, etc.) were also amazing. The staff was very friendly and helped us in booking our various day trips. I'd definitely stay there again and recommend it!
Response from Sami Ounalli, General Manager on Jan 18, 2023
Dear Valerie,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Kind Regards

10/10 Excellent

Bence

Response from Sami Ounalli, General Manager on Mar 7, 2023
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. I am delighted to receive your positive ratings regarding your stay experience with us. We will be happy to welcome you back again soon at the property. Best Regards,

10/10 Excellent

Bence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wi-fi sometiimes is very slowly, no any problem here
Response from Sami Ounalli, General Manager on Jan 2, 2023
Dear Valued Guest,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive & constructive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

6/10 Okay

TARIQ

Liked: Cleanliness, amenities, property conditions & facilities
What I liked was the general accommodation and facilities like the beach, bar..etc. What I didn’t like and the reason why I have an overall low score are as follows: 1) Cleaning staff noisy when it comes to opening and closing room doors during cleaning hours. On all days I stayed, I was unable to take naps after breakfast because the cleaning staff kept on opening the adjacent rooms doors and leaving to slam closed very loudly. This happened repeatedly despite me bringing this to their attention. 2) Screening of my bags to determine if I had brought any outside alcohol or anything else. I had brought alcohol for consumption during my trip (wine, beer…etc) which was more than just Aqaba. After check-in, I was called by hotel reception/security advising me that they found alcohol in my luggage and that if I wanted to bring it in, I’d have to pay a surcharge!! I eventually had to take the stuff to my car. I’ve been to many hotels around the world where they officially don’t allow outside stuff (but don’t mind if in room and not in plain view), however, Movenpick Aqaba is the first hotel where I was treated almost like a criminal!! I mean if I went shopping, were they also gonna check my bags to confirm no outside alcohol/beverages/food? Completely ridiculous!!! Everything other than that was great!!
Stayed 4 nights in Dec 2022
Response from Sami Ounalli, General Manager on Dec 18, 2022
Dear Tariq,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The hotel. We regret to learn that several aspects of your stay did not match your expectations based on the ratings you have given us, while we hope that you have a better experience it is through feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this with us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba. Best regards,

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable and spacious. Close to town for access to shops and restaurants. However, breakfast was inadequate - not enough space for the number of people, and food quality and choice was average to poor. Tea and coffee particularly revolting. We also stayed at other Movenpick in area (Tala bay) and the food there was better. Other issue was that we deliberately stayed in a residence with kitchen facillities (because we have young children who need to eat at awkward times) and there was no equipment at all - no cutlery, no plates, nothing. We were also told we were not able to bring any food into the hotel - so what is the point of offering residence with kitchen facilities?
Stayed 3 nights in Nov 2022
Response from Sami Ounalli, General Manager on Nov 21, 2022
Dear Laura,Thank you for taking the time to complete a survey following your recent stay at our hotel,We value and appreciate your positive ratings on the overall experience and have taken note on the points you have raised regards the room facilities, we do have a Health & Safety measure in place regards bringing food into the hotel as we can cater on request and also provide room service, Please rest assured that we are working continuously to develop and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards, Sami Ounalli General Manager

10/10 Excellent

Sami, hicksville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall. Highly recommended
Stayed 2 nights in Oct 2022
Response from Sami Ounalli General Manager on Oct 22, 2022
Dear Sami,Thank you very much for taking the time to fill out this review after your recent visit to our resort.We were very pleased to welcome you and to know from your positive ratings that you enjoyed your time with us, as the satisfaction of our guests is our top priority.Your important remarks is a gift to all of us as we continue to strive to deliver genuine hospitality to our valued guests like your good self.We hope to welcome you back to our resort soon.Best regards,

10/10 Excellent

Kaveh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Sami Ounalli, General Manager on Oct 17, 2022
Dear Valued Guest,I’m glad that you liked our property and services. Thank you for the positive rating. We will be happy to welcome you back and hopefully you’ll visit Movenpick Resort and Residences Aqaba again soon.Best regards,Sami OunalliGeneral ManagerBest Regards

8/10 Good

Raymundo

Stayed 4 nights in Sep 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royalty
As part of the check in conversation at reception we discussed we had driven the huge distance from Azraq. To make our stay more comfortable because of the drive we were upgraded to a suite. It was bigger than the floorplan of our entire house. Everybody was extremely helpful and treated us like royalty. It was only an overnight stay but we wished it could have been longer. The main things were perfect; the bed was so comfy and the firmness spot on, the shower excellent, and the three balconies? Well, that’s just too much. Fantastic choice for breakfast too.
Stayed 1 night in Sep 2022
Response from Sami Ounalli, General Manager on Oct 17, 2022
Dear Gareth,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations and more.Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult only pool
Stayed 2 nights in Sep 2022
Response from Sami Ounalli, General Manager on Oct 17, 2022
Dear Tatiana,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services and facilities were up to your expectations. Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!!!
Excellent Hotel!!!
Stayed 1 night in Sep 2022
Response from Sami Ounalli on Sep 15, 2022
Dear Andrew, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

10/10 Excellent

EMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and excellent stay
It was an excellent experience
Stayed 2 nights in Aug 2022
Response from Sami Ounalli on Aug 23, 2022
Dear Emad,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here.It is truly rewarding to learn that you highly appreciate all our services. We were very pleased to welcome you, and to know from your excellent time that you enjoyed your overall experience with us as the satisfaction of our guests is our top priority.We very much appreciate the full mark ratings and we hope you come back very soon to enjoy more of our services here in Aqaba.Best regards,Sami OunalliGeneral Manager

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Sami Ounalli on Aug 22, 2022
Dear Ahmad,Thank you for your time on rating us after your recent stay at the Movenpick Resort & Residences Aqaba.We are glad that you had a pleasant experience based on the positive ratings and we look forward to have another opportunity to be at your service again.Best regards,Sami OunalliGeneral Manager

6/10 Okay

Tamara

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Tareq

Stayed 1 night in Jun 2022

10/10 Excellent

MOHMAD, houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good
Stayed 2 nights in Jun 2022
Response from Sami Ounalli on Sep 15, 2022
Dear Mohmad, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2022
Response from Sami Ounalli on Sep 15, 2022
Dear Khalid, Thank you for the time you spend to rate us. We hope you are able to provide us with more details from the 6 out of 10 ratings you provided us to be able for us to learn the areas that we can work on improvements. We hope to see you again very soon. Best regards, Sami Ounalli General Manager

6/10 Okay

Avraham

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jun 2022
Response from Sami Ounalli on Sep 15, 2022
Dear Avraham, Thank you for the time you spend to rate us. We hope you are able to provide us with more details from the 6 out of 10 ratings you provided us to be able for us to learn the areas that we can work on improvements. We hope to see you again very soon. Best regards, Sami Ounalli General Manager

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a honeymoon for us and the front desk employee made it very remarkable for us and made our experience there very pleasant.
Stayed 2 nights in May 2022
Response from Sami Ounalli on Sep 15, 2022
Dear Mohammad, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your unforgettable honeymoon with us as the satisfaction of our guests is our top priority.We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort. Best regards, Sami Ounalli General Manager

2/10 Terrible

hatem

Travelled with family
Disliked: Cleanliness, staff & service
You should respect all customers especially Jordanian Front desk staff were very nice but cleaning staff were all bad disrespectful to all of us talking to my members of family as they are staying there for free . You should act like 5 star hotels
Stayed 2 nights in May 2022

2/10 Terrible

Saed

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Very risky stay, if you have a car. They have a hydraulic barrier at the entrance it is so tricky, in my last stay they staff told me to move my car and enter, the barrier was down and once I am near the barrier it started to moving up and hit my car, it was impossible for me to seeing moving up from the ground, unfortunately the Hotel didn't take any responsibility on this accident, even though the staff told me to move my car, it costs me $1800 to fix my car, I learned from them that this accidents happened many times before, at some time a guest had to pay the hotel $5600 to fix the broken barrier for them. Although I describe myself as loyal customer for this Hotel, they didn't want to take any responsibility. I was very disappointed, and I would never stay again there.
Stayed 1 night in May 2022
Response from Sami Ounalli on May 24, 2022
Dear Saed, Thank you for taking the time to write us a review after your recent visit to our resort. While we wish you had a better experience, moreover it is through feedback like this that we learn to continuously improve our level of services. Please be aware that we have a big indicator of green and red lights to signal the entry and exit of each and every guest's vehicle at the main gate. After going through a deep investigation regarding the incident that happen, along with the police who were in between to study the case, it appears that our machines did not show any fault malfunction as you stated. In fact, after the mentioned incident of you accidentally hitting the barrier, we also had to call for repair for our gate barrier and we cover this already from our side. We regret that the accident happened and that we were not able to provide you with a pleasant experience. We hope that there will be a future opportunity to welcome you here and recover your impression of our services. Best regards, Sami Ounalli General Manager

10/10 Excellent

Joel, Beverly Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception could not have been more helpful
Stayed 1 night in May 2022
Response from Sami Ounalli on May 21, 2022
Dear Joel, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

10/10 Excellent

mahmood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place inside the city it was a high season and they handled it very well
Stayed 2 nights in May 2022
Response from Sami Ounalli on May 21, 2022
Dear Mahmood, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

2/10 Terrible

J

Stayed 1 night in May 2022
Response from Sami Ounalli on May 20, 2022
Dear J, Thank you for the time you spend to rate us. We hope you are able to provide us with more details from the 2 out of 10 ratings you provided us to be able for us to learn the areas that we can work on improvements. We hope to see you again very soon. Best regards, Sami Ounalli General Manager

8/10 Good

Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experince
Great experience. Wonderful hotel to stay.
Stayed 2 nights in May 2022
Response from Sami Ounalli on May 21, 2022
Dear Ming, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Movenpick Aqaba review
Great location, lovely staff. Did not like the buffet breakfast - only one choice of cereal and milk had to be requested. No toaster. Tried evening buffet - all food was cold except that freshly cooked on the grill. Lovely bar, swimming pools and grounds all very clean.
Stayed 3 nights in Feb 2022
Response from Sami Ounalli on May 8, 2022
Dear Jennifer, Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The Movenpick Resort & Residences Aqaba. We are happy to learn that you found our great location and lovely staffs. We regret to learn that some aspects of your stay did not match your expectations, while we hope that you have a better experience, it is through feedback like this that we learn to continuously improve our services in the resort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Sami Ounalli General Manager

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No.1 hotel for Aqaba
Fanatstic hotel, with a an extra bit of luxury. Nice open reception and next to a comfortable large lounge area for relaxing and having a drink. Everything you could possibly want for breakfast was available. Served in singular little dishes so you could just pick what you wanted. Rooms are clean and comfortable. I was fortunate to have a sea view room which was amazing to wake up to. The pools look clean and lifeguards on standy by. Great if you have a family. The private beach is so clean and relaxing and has a great hotel restaurant right at the sands edge. The hotels location is also very practical. Its over the road from the sea, and a short work to a modern restaurant complex. Behind the hotel is the hustle and bustle of Aqaba which is full of great restaurants and a nice vibe for walking round in yhe evening. Also, the bus station is about a 3 minute walk away which allows you to take day trips for very reasonable prices from almost the front of the hotel.
Stayed 7 nights in Feb 2022
Response from Sami Ounalli on May 8, 2022
Dear Lewis, Thank you so much for your wonderful review, we are glad that you had an amazing vacation with us. it is our aim to delight our guests and provide a wonderful experience while you are visiting here in Aqaba and I am personally proud and honored to received such positive reviews towards the overall experiences you encountered here. As such, we are all looking forward to having another opportunity of welcoming you here always. Best regards, Sami Ounalli General Manager