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Reviews of The White House Hotel Samoa

2.5 out of 5
The White House Hotel Samoa
Fugalei St, Apia, Apia

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 68 reviews" "
Rating 8 - Good. 22 out of 68 reviews" "
Rating 6 - Okay. 6 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 2 out of 68 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 2 nights in May 2024

10/10 Excellent

Romell, Sebastopol

Stayed 5 nights in Nov 2023

8/10 Good

Mele

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

2/10 Terrible

Tai

Stayed 14 nights in Mar 2024

10/10 Excellent

Annelise

Stayed 3 nights in Mar 2024

8/10 Good

netina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very hospitable and very accommodating. I liked the fact that they greeted you with a smile every morning. Very friendly staff 100 percent.
Stayed 9 nights in Feb 2024

8/10 Good

Elenoa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tuu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to change the bath towel as well every 2days.
Stayed 6 nights in Feb 2024

6/10 Okay

Shinji

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff friendly and always Smiling.But the customer services are not good enough.

10/10 Excellent

Tupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great they're lovely and friendly we check in and we saw the bed was not on the good condition the bed sheets wasn't change but thanks to the service they went back and do it for the guest even the location was good is close to Apia
Stayed 1 night in Jan 2024

8/10 Good

Heather

Stayed 1 night in Dec 2023

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top tier service
I booked my elderly parents to stay here for a week and they loved it. They were greeted with the most welcoming staff who were so helpful. They commented on their room and advised it was cosy and pleasant for them. Thank you Isnel for the great hospitality. Highly recommend to stay here when visiting Samoa
Stayed 2 nights in Dec 2023

10/10 Excellent

Eti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Manuilani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👌❤️
Amazing, friendly and helpful. Room very clean up to standard. Recommend to all. Safe and secured at all times.
Stayed 1 night in Dec 2023

6/10 Okay

Tautofi

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was all we needed for a late night check in, one night stay after just arriving to Samoa before making our way down to the south coast. Room and ensuite was cramped but air con worked really well. Comfortable bed. Very clean room. Just don't leave anything sweet out. Nice handy location to fugalei market. On a busy main road so you hear all the traffic at night. Staff need to pay closer attention to room prep. Things like teaspoon to stir hot drinks, face clothes were missing. We had conditioner but no shampoo. There's a tv but no channels were available. Lovely breakfast though and friendly, helpful staff.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Good for price
Stayed 1 night in Nov 2023

10/10 Excellent

Tolua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service and rooms were very clean
Stayed 6 nights in Oct 2023

10/10 Excellent

Alofa

Stayed 1 night in Sep 2023

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check inn was easy, the staff very friendly and the place was clean and comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. A good hearty breakfast and great staff. Even helped us wash the dust off the hire car.
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Great little hotel in a good location for central Apia. Rooms were clean. Downside is the location next to a busy road which is pretty noisy and traffic starts early around 06.30 and goes till late at night. Limited areas outside of your room to sit or spend any time and this is also next to the road so not too pleasant and no chairs in your room. If you just want a reasonable base in Apia it's a good choice, but not the location to sit and relax.
Stayed 4 nights in Sep 2023

4/10 Poor

Trudy Faifuaina

Disliked: Staff & service, amenities, property conditions & facilities
My stay here was unpleasant. I paid for an early check in as i needed to get ready for a wedding, upon returning early hours the gate was locked and the security guy was no where to be found. I ended up sleeping at my sisters hotel. When i raised with staff, and manager they apologized but failed to reimburse any cost. Not only i paid for early check in but the rate per room where i was not able to access after hours. Terrible and would not recommend it at all.
Stayed 2 nights in Sep 2023

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The White House staff were excellent, the room was great and the breakfast was great but it is on a main road so lots of traffic noise which was noisy at night so had to keep the air conditioner on to drown out the traffic noise rather than just using the fan.
Stayed 5 nights in Aug 2023

10/10 Excellent

Mo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the city.
Stayed 5 nights in Aug 2023

8/10 Good

AJ

Liked: Cleanliness, staff & service
Basic and small but for the price, it's very good value. Small room and noisy next to the main road but lovely staff and breakfast
Stayed 1 night in Aug 2023

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and the cheeseburger from Rosy’s Burgers is better than any burger from Maccas.
Stayed 2 nights in Aug 2023

10/10 Excellent

Fiona

Stayed 1 night in Aug 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful at all times.
Stayed 14 nights in Aug 2023

8/10 Good

mustafa

Liked: Staff & service
Small room and no good food facilities
Stayed 2 nights in Aug 2023

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are lovely and helpful. Great breakfasts and convenient location.
Stayed 3 nights in Aug 2023

8/10 Good

Ralf, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were welcomed with a fruit platter! The room was already cooled down by the aircon .... The staff was super friendly and helpful with any requests we had. The breakfast buffet was great, WiFi connection good. Be aware that on Sundays all private restaurants have CLOSED !! .... nice Indian restaurant 2 minutes away, the supermarket 5 minutes walk, to Apia centre maybe 15 minutes easy walk. If we return to Apia for our next trip, we would stay here again!!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome, great staff greeting. Pleased to have room downstairs away from road.
Stayed 1 night in Aug 2023

10/10 Excellent

Trevor

Stayed 1 night in Jul 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a cold bottle of water was offered on arrival. the staff were friendly and helpful. breakfast was good. fish burger with chips was just what I wanted for dinner. room 7 - clean and comfortable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dot

Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Stayed 3 nights in Jun 2023

10/10 Excellent

Leua

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended, stayed there for 6 nights. The staff were so amazing, very helpful and very friendly, breakfast on point with lots of options to choose from. Very clean, quiet and close to town. Will stay there again.
Stayed 6 nights in Jun 2023

10/10 Excellent

PAMELA

Liked: Staff & service, property conditions & facilities, room comfort
Value for what you pay .
A very good and central to city hotel .Brenda and team were excellent, we enjoyed our stay. We were very impressed with the breakfast. small but very tidy rooms.
Stayed 4 nights in Jun 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed flying in from NZ. Clean, super friendly staff, walking distance to Apia township. Thanks!
Stayed 1 night in Jun 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how the manager and her staff are so friendly with everything especially towards their customers! We were so grateful to find such place where it’s so close to everything and easier for relatives to find to hangout lolz…
Stayed 7 nights in Apr 2023

8/10 Good

Makisua

Stayed 1 night in Apr 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional value and very friendly staff. Great breakfast too. If you are here on a business trip and want somewhere clean to end each day at, this place is great
Stayed 2 nights in Mar 2023

10/10 Excellent

Ciarán

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't argue with the price.
For the price you simply can not fault this place. It's simple and perfect for a night or two. The staff are excellent. And the location is very convenient.
Stayed 2 nights in Nov 2022

10/10 Excellent

Felavai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, good value for money and liked the location. Breakfast is also okay. On the other hand, when we first arrived, the water wasn’t running and there was no toilet paper in the bathroom. This was then resolved a little while later which was great. I recommend this place to anyone looking for cheap accommodation and wanting to stay in town.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed here for 6 nights during Aug 2019 , we really enjoyed our stay, cold air con and super comfy bed. Will most likely book here again on my next stay :)
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secure with gate and security on watch every night. Room was well cleaned. Close and easy access to the office and dinning area.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my dad love everything about the hotel from the rooms services, cleanliness and the hospitality of the people.
Stayed 1 night in Aug 2019