4/10 – Médiocre
Vincent
Voyage en groupe
16 sept. 2022
Points forts : Confort de la chambre
Points faibles : Propreté
Not up to the standards, cleanliness issues
When I booked my stay at U eat n Sleep I had high expectations because one tends to associate a 4* rating with a certain level of standards. Unfortunately my experience was very disappointing, and the underhanded reaction of the staff to my concerns broke the confidence I had in the place.
The facts : the staff was friendly (although a little difficult to get a hold onto), the hotel is ideally located, and the rooms are generally very comfortable. The check-in experience was a bit too minimalistic for my taste but that's still fine.The real issue were the big oversights in the cleanliness of the room.
At first I had only noticed the green goo that was covering one of the showerheads, before realizing that there were also leftover crumbs of tortilla chips on the floor, a piece of broken glass by one of the nightstands, a torn sheet on the bed, and other multiple spots of insufficient cleaning. Taken individually those details could have been forgiveable. But after notifying the reception about these various issues - which, quite frankly, are serious misgivings on the part of an establishment in the hospitality business which doesn't market itself as a youth hostel - it took the staff 2 days (and 3 complaints / sending pictures in total) for the room to finally get properly cleaned. After having taken so long to fix the problem, it would have been considerate of them to leave an apology note in the room, or to offer a drink, just something to make a guest feel welcome...
Vincent
Séjour de 3 nuits en août 2022