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Reviews of Sugar Ridge

4 out of 5
Sugar Ridge
Tottenham Park, Jolly Harbour, Antigua

Reviews

8.4

Very good

Rating 10 - Excellent. 205 out of 427 reviews" "
Rating 8 - Good. 150 out of 427 reviews" "
Rating 6 - Okay. 39 out of 427 reviews" "
Rating 4 - Poor. 25 out of 427 reviews" "
Rating 2 - Terrible. 8 out of 427 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Maryna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed here during New Years and loved it! The room was super nice, big, and clean. Amazing views from the balcony. The territory of the hotel is well kept and beautiful
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Annie M on Mar 3, 2020
Thank you for your review Come and stay again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Annie M on Mar 3, 2020
Thank you for your review. Come and stay again soon.

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020
Response from Annie M on Feb 25, 2020
Thank you for your review. Please come and stay again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Annie M on Feb 14, 2020
Thank you ! Looks like you had a wonderful stay . Come back again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property....lots is stairs. Staff was accommodating.
Stayed 1 night in Jan 2020
Response from Annie M on Feb 4, 2020
Thank you for your review Please come and stay again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well manicured and keep up to date. The property location and designed was a factor!!
Stayed 7 nights in Jan 2020
Response from Annie M on Jan 26, 2020
Thank you for your review. We are excited you enjoyed your stay liked our location and design . Please come and visit again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hilltop location of the resort was good with very good views from Carmichael’s and the yoga hut. We had a leak in the ceiling of our room on the last night which was not good.
Stayed 1 night in Jan 2020
Response from Annie M on Jan 19, 2020
Thank you for posting a review, Great to read you enjoyed our resort . Please come and stay again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful place to relax, lovely views, excellent dinner.
Stayed 1 night in Jan 2020
Response from Annie M on Jan 18, 2020
Thank you for your review. So pleased you had a relaxing stay and enjoyable dinners. Please come and stay again soon.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay. The only shortfall is the plunge pool is not heated. My husband enjoyed the rum punch. The food at the ridge club was standard.
Stayed 2 nights in Jan 2020
Response from Annie M on Jan 14, 2020
Thank you Andrea for your review. Please come and stay again soon.

8/10 Good

Verified traveller

Stayed 16 nights in Dec 2019
Response from Annie M on Jan 12, 2020
Thank you for your review. Come back and see us again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Annie M on Jan 12, 2020
Thank you for your review and excellent score ! Please come and see us all again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. We had a wonderful time, we signed up for hiking and met fantastic people
Stayed 4 nights in Dec 2019
Response from Annie M on Jan 7, 2020
Thank you for your review. looks like you had a great stay . Please visit us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Annie M on Jan 7, 2020
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was gorgeous! Not typical resort. Rooms were private and perfect
Stayed 7 nights in Dec 2019
Response from Annie M on Jan 7, 2020
Thank you for your review. looks like you had a wonderful time and enjoyed our resort . We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
The room was nice, but noisy (traffic and barking dogs). The decorative pillows on the bed had cigarette burns and the food was mediocre. My wife ended up with a severe stomach issues.
Stayed 2 nights in Dec 2019
Response from Annie M on Jan 1, 2020
Sorry to hear your stay was not perfect . Wed like to know your room number so we can have housekeeping switch out the pillows you mention. Sorry to hear about your wife. We hope she's feeling better.

6/10 Okay

Simcha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019
Response from Annie M on Jan 1, 2020
Thank you for your review.

10/10 Excellent

Nadia, Antigua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and beautiful. The staff was great. The food at the sugar club restaurant was delicious.
Stayed 2 nights in Dec 2019
Response from Annie M on Dec 30, 2019
Thank you Nadia for your kind review. Please come and stay again soon.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous view Wish the pool had more lounge chairs.
Stayed 1 night in Dec 2019
Response from Annie M on Dec 17, 2019
Thank you for your review and comment. Please come and stay again soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Annie M on Dec 9, 2019
Thank you for the great review. We are thrilled you had a great stay. Please come back again soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Definetrlly they have to do some renovations to the rooms, improve the quality of the food and train the staff to traet the customer better. The only person person who really take care of customers concerns is the front desk manager.
Stayed 1 night in Dec 2019
Response from Annie M on Dec 5, 2019
Please accept our apologies that your stay wasn't perfect.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great poolside bar. Beautiful room tucked into mountainside with view of the marina, nice balcony with soaking pool and beautiful open air rooms with mosquito netting and gorgeous wooden beds. Great work our facility and friendly staff. Always felt very age and at home!
Stayed 1 night in Sep 2018
Response from Annie M on Dec 2, 2019
Thank you for your kind review. We are so pleased you enjoyed your stay wit us and enjoyed your room ,views and the gym . Come back and see us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe. Great, friendly staff. Nice work our facility and perfect pool bar. Formal dining in hotel had great staff and ambiance especially when it rains but the food was not remarkable. Property offers convenient transportation to to hillside rooms and nearby beach attractions.
Stayed 1 night in Sep 2018
Response from Annie M on Dec 2, 2019
Thank you for your lovely review. We are glad you enjoyed your stay with us . Please come and see us again soon.

10/10 Excellent

Verified traveller

Stayed 10 nights in Nov 2019
Response from Annie M on Dec 2, 2019
Thank you for your review. Looks like you enjoyed your stay with us . Please come and see us again soon

10/10 Excellent

Hersomino, Miramar Fl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, excellent staff, great area, highly recommended
Stayed 2 nights in Nov 2019
Response from Annie M on Nov 27, 2019
Thank you for your review. Looks like you've had a wonderful stay . Hope you come back and see us again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and excellent service. Great rooms and Gym.
Stayed 3 nights in Nov 2019
Response from Annie M on Nov 26, 2019
Thank you for your kind comments. We are pleased you enjoyed your stay with us . Please do come and see us again soon.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from annie M on Nov 13, 2019
Thank you. Please come and see us again soon.

10/10 Excellent

John_Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful, green, and peaceful property that was in the mountains! It was an awesome trip!
Stayed 2 nights in Oct 2019
Response from Annie M on Oct 16, 2019
Thank you for your kind review. Sounds like your trip was great ...Please come and see us again soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice stay .... we enjoyed the room.... very clean... private ... we had a nice view of the water and smaller island ...
Stayed 3 nights in Jun 2019
Response from Annie M on Oct 7, 2019
Thank you for your review. We are delighted you enjoyed your stay with us. Please come and see us all again soon .

4/10 Poor

Mrs.A, Brooklyn, New York

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was super small in comparison to the pictures. You need to request the car to get from your room to the pool, dinner, reception basically everywhere on the resort due to the steep hills and distance. The beach is a shuttle ride from the resort which stops running at a certain time. The room is in my opinion for couples which is nice. The staff was friendly and helpful however I wouldn’t stay there again due to the distance of the amenities on the resort
Stayed 4 nights in Aug 2019
Response from Annie M on Aug 26, 2019
Thank you Mrs A for your review. We are so sorry you did not have a wonderful experience with us and wish you had let us know whilst in resort and given us a chance to make everything perfect for you . We would love to see you again should you change your mind about returning.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery of the property and how well it was designed.
Stayed 10 nights in Aug 2019
Response from Annie M on Aug 20, 2019
Thank you for your review.We are thrilled you loved our resort . Please come and see us all again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed the service and the kindness of the workers and staff. Continue to refresh property with a fresh coat of paint. Change outdoor furniture cushion colors from off white to a darker color will significantly reduce their wear/tear.
Stayed 2 nights in Aug 2019
Response from Annie M on Aug 19, 2019
Thank you for your review and helpful comments. Please come back soon and see us all again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay here was handled professional and inviting. We were greeted with a staff that took pride in their work and continued throughout my entirev7 day stay. Thank you S ugar Ridge for making my first trip to Antigua a memorable one
Stayed 6 nights in Aug 2019
Response from Annie M on Aug 14, 2019
Thank you so much for your wonderful review. We are thrilled you had and excellent stay with us and enjoyed our staff. Please don't wait to come back and see us all again soon.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property with well kept fixtures and landscape. Food was well prepared and service was excellent. Just make sure to be prepared for a walk. Required a lot of walking and stairs to get to the room.
Stayed 2 nights in Jul 2019
Response from Annie M on Jul 24, 2019
Thank you for your lovely review. Were pleased you enjoyed your stay with us . Please come and visit again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Annie M on Jul 17, 2019
Thank you for your review. Please come and stay again soon.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sugar ridge is sugar sweet
Stayed 7 nights in Jun 2019
Response from Annie M on Jul 9, 2019
Thank you for the 10/10 score! please come and see us all again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing. The staff was amazing. Everything was excellent. I will definitely return
Stayed 4 nights in Jun 2019
Response from Annie M on Jul 2, 2019
Thsnkyou for your review. Please come and see us all again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay ...one bad experience was that house keeping left our dishes from ordered in breakfast right at the door front ... so that unpleasant sight greeted us as we returned to our room. Apart it was lovely front desk staff exceptional...
Stayed 2 nights in Jun 2019
Response from Annie M on Jul 2, 2019
Thank you for your review. So sorry about housekeeping leaving the dishes. We will follow up on that to ensure it doesn't happen again . Come and see us again soon.

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Annie M on Jul 2, 2019
Thank you for your review. Please come and see us again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness, the wifi was a little impatient and fixed 3 times, we then had to switch rooms because of it. I was very upset when they won't allow me to get some food that I had purchased in the town earlier in the day. We placed it in the fridge when we returned because we weren't ready for it.Their policy don't have it written but I wasted my money $25 each a plate. Upset about that, for that I will not return to Sugar Ridge. Put a microwave in each room then it does not become an inconvenience for the hotel.
Stayed 5 nights in Jun 2019
Response from Annie M on Jun 19, 2019
Thanks for your review. We are sorry to read you had a few complaints and we will look into what went wrong with your stay . Should you have a change of heart and wish to come back and stay please do let us know and we will do our best to make your next stay fabulous.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. The staff made you feel very welcome and comfortable. Will definitively go back!
Stayed 3 nights in Jun 2019
Response from Annie M on Jun 7, 2019
Thank you for your glowing comments! Please don't wait too long before you come back and stay

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Annie M on May 16, 2019
Thank you for your review. Please come and stay again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pleace
Hotel Was Beautiful, Quiet, Very Welcoming & Comfortable. The Only Thing I Can Say Is That There Wasn’t Any Entertainment At The Hotel. No Nightlife Entertainment or Music By The Pool.
Stayed 3 nights in May 2019
Response from Annie M on May 14, 2019
Thank you for your comments and were pleased to read you had a good time . As we don't have your name we can't check to see how long you stayed and when and explain any lack of music etc.... We do usually have a very good schedule so we are sorry you missed that. Please come and see us again soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Interesting property with generally friendly staff. Rooms are smaller than pictures indicate. Property and rooms appear clean and have very comfortable bed and great pillows. Food at the on-site restaurant was good and reasonably priced. Decent pools and property. Great for a short stay. Must take a shuttle to beach and back.
Stayed 3 nights in May 2019
Response from Annie M on May 14, 2019
Thank you for your comments . We are pleased to read you had a great stay with us . Please come and stay again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Annie M on May 7, 2019
Wow! 5/5 Thankyou so much ! Delighted you had a great stay ...Come back again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools, the drives up to your room were all nice features
Stayed 3 nights in Apr 2019
Response from Annie M on Apr 25, 2019
thank you for the perfect review. Please come back and stay again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Annie M on Apr 22, 2019
Thank you ....Come back and see us again soon .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Annie m on Apr 22, 2019
Thank you . Pleased you had an excellent stay . Come and see us again soon .

10/10 Excellent

Enda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely resort, friendly staff, elegant room. An overall fantastic experience. I will book again.
Stayed 4 nights in Apr 2019
Response from Annie M on Apr 18, 2019
Thank you Enda for your review. So happy to read you had fantastic experience and were looking forward to having you stay with us again soon.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. It is not right on the beach, but it does have 2 restaurants on property, as well as a gym, gift shop, etc. We rented a car so that we could get around, but it really isn't necessary unless you want to travel way around the island. The tour's will often pick you up from the hotel, or as in this case, it is situated close to Jolly Harbor where you will find shops (grocery!) and boat tours leaving. The hotel has a shuttle to the beach and going to St. John.
Stayed 5 nights in Mar 2019
Response from Annie M on Apr 7, 2019
Thanks Carla for your review. Looks like you enjoyed our island and had a great stay with us . Please come and see us again soon