Suite, 1 Bedroom, Terrace | Living area
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Reviews of Hilton Garden Inn Annapolis Downtown

3 out of 5
Hilton Garden Inn Annapolis Downtown
174 West Street, Annapolis, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 849 reviews" "
Rating 8 - Good. 226 out of 849 reviews" "
Rating 6 - Okay. 88 out of 849 reviews" "
Rating 4 - Poor. 30 out of 849 reviews" "
Rating 2 - Terrible. 28 out of 849 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

ERIC

I didn’t like parking the second night I have to parking out door because no space for parks that why I will think about for coming back and other issue email check out receive I called front desk and they said I will receive in couple minutes but unfortunately I don’t get it thank you
Stayed 2 nights in May 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping, dining, and night life. Parking was tight and we actually had to pay $25
Stayed 1 night in May 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive,friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Celso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent in their customer service. They are attentive and courteous. The staff is professional and welcoming. Keep up the great work. The restaurant was great, the breakfast options are wonderful. Highly recommend the oats. The room was clean, spacious and provided a wonderful view. The parking was so accommodating. Truly recommend for anyone to stay here.
Stayed 2 nights in Apr 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and convenient!
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph, York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

steve, loves park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, convenient location. Loved the small details like nightlights in the bathrooms and coffee set up.
Stayed 1 night in Apr 2024

8/10 Good

DeRon

Stayed 1 night in Feb 2024

10/10 Excellent

DonnaMaria, Langhorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk was extremely pleasant and very helpful
Stayed 1 night in Apr 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the historic district without being in the middle of the busy neighborhood. I appreciated having parking at the location as well. The room and bathroom had all the conveniences to make my stay comfortable. It was like Hilton asked customers what was practical in rooms/bathrooms, and Hilton delivered on what guests wanted. Only one elevator was working, but it wasn't too much of an issue.
Stayed 2 nights in Apr 2024

2/10 Terrible

Niurka

The room was not cleaned although it was requested. No towels were changed. Coffee not replenished. The parking is full. Never there again
Stayed 3 nights in Apr 2024

2/10 Terrible

rudolph, Annapolis

Mdl
Stayed 1 night in Apr 2024

6/10 Okay

Walter

Liked: Cleanliness
Disliked: Staff & service
Parking was limited and tight
Stayed 1 night in Mar 2024

4/10 Poor

Bridget

Disliked: Property conditions & facilities
There is not enough parking and no parking attendant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJG on Mar 15, 2024
We really appreciate the perfect review Julie! Have an awesome upcoming weekend and visit us again soon!

10/10 Excellent

Richard, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean room with comfortable bedo
Stayed 3 nights in Feb 2024
Response from AJG on Mar 2, 2024
Thank you for the perfect review Richard!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome. Cleanliness was 7-8 out of 10 in our room - some towels were discolored and a few hairs from other guests were in the shower. Rest of the hotel seemed very clean, though. Parking was very tight but fine. Great amenities and service.
Stayed 1 night in Feb 2024
Response from AJG on Feb 26, 2024
Thank you for the positive review regarding our staff Michael. I'll be sure to address your concerns with our entire operations team!

8/10 Good

Susie

Stayed 1 night in Feb 2024
Response from AJG on Feb 22, 2024
Thank you for taking the time to give us your honest feedback regarding your most recent stay Susie. We hope that you choose us again during your travels to the Annapolis area!

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service
We had a few small problems but they were resolved quickly. Our major problem is that there was not enough light in the room - we had to use phone flashlights to find some things.
Stayed 3 nights in Feb 2024
Response from AJG on Feb 20, 2024
Thank you for giving us your honest feedback regarding your recent stay with us Tony. We're actually in the process of receiving new floor lamps and desk lamps!

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room smelled a bit funky. The bathroom doors close, but there was a gap in between them that people could easily see in and out while on the toilet. The shower door would not stay shut.
Stayed 1 night in Feb 2024
Response from AJG on Feb 20, 2024
Thank you for taking the time to give us your honest feedback. Please be assured that these issues will be addressed immediately. Have a wonderful week!

10/10 Excellent

Warren

Stayed 1 night in Feb 2024

10/10 Excellent

Susanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and a short drive from the airport/Amtrak station. Staff was polite and helpful. Room was clean.
Stayed 3 nights in Jan 2024
Response from AJG on Feb 19, 2024
Thank you for the perfect review Susanna! We hope to see you again soon in the near future!

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AJG on Feb 19, 2024
We really appreciate such a positive review Pamela! Please visit us again soon during your travels to Downtown Annapolis!

4/10 Poor

Kimberly

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from AJG on Feb 19, 2024
Thank you for taking the time to review your most recent stay Kimberly. We hope that you can give us a chance to make your next visit perfect!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from AJG on Feb 13, 2024
Thank you for the perfect review Rafael! We're excited that you enjoyed your recent stay with us!

10/10 Excellent

Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need. Great location. Good value.
Stayed 1 night in Feb 2024
Response from AJG on Feb 8, 2024
Thank you so much for the perfect review Laurel! We really appreciate your positive comments!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from AJG on Feb 7, 2024
Thank you for taking the time to review your most recent stay with us. We appreciate your honest feedback and hope to see you again soon!

10/10 Excellent

Blaise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in town hotel
Stayed 1 night in Feb 2024
Response from AJG on Feb 5, 2024
Thank you for the awesome review Blaise! We hope that you can visit us again soon!

10/10 Excellent

Yacira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Jan 2024
Response from AJG on Feb 1, 2024
Thank you for the great review Yacira! We hope that you can visit us again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AJG on Jan 29, 2024
Thank you for the perfect 10 review Amanda! We hope to see you again soon!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and efficient!
Stayed 1 night in Jan 2024
Response from AJG on Jan 24, 2024
We really appreciate your kind comments regarding our staff Nicole! Thank you so much for the positive review!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Parking was not good. The lot was very icy.
Stayed 3 nights in Jan 2024
Response from AJG on Jan 22, 2024
Thank you so much for 5 star review Lisa!

8/10 Good

Jeffrey

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from AJG on Jan 22, 2024
Thank you for the great review Jeffrey! We hope that you can visit us again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Hotel
Stay here from time to time due to location, vibe, the bar and terrific staff. Alina J checked me in and she was delightful…great first impression! Room was spacious and the bed was really comfortable. Bright and clean bathroom. All good.
Stayed 1 night in Jan 2024
Response from AJG on Jan 18, 2024
Thank you so much for the perfect review Robert! We really appreciate you mentioning Alina in such a positive way and we'll make sure to let her know. Have a wonderful weekend!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AJG on Jan 16, 2024
Thank you for the perfect 10 score Gregory! We're excited that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful bar and reception staff.
Stayed 1 night in Jan 2024
Response from AJG on Jan 16, 2024
Thank you for the perfect review Francis! we hope to see you again soon during your travels through the Annapolis area!

6/10 Okay

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is expensive
Would have rated higher but $25 to park was definitely a surprise. Most would stay if they knew the fee ahead of time
Stayed 1 night in Jan 2024
Response from AJG on Jan 15, 2024
Thank you for taking the time to share your experience about your recent stay Bob. We apologize for the parking fee but because we are located in the Downtown area, parking is very limited. We hope that you can visit again soon!

2/10 Terrible

William

Stayed 2 nights in Jan 2024
Response from AJG on Jan 16, 2024
We apologize that your recent stay was less than satisfactory. I will personally share your feedback with our entire team to ensure that these issues are addressed. Thank you for your honest feedback William.

10/10 Excellent

Alexis

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AJG on Jan 15, 2024
Thank you for the perfect review Alexis!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sharon at the front desk was amazing! So nice and fun and courteous! She made the start of our staycation amazing!! Thank you, Sharon!!
Stayed 1 night in Jan 2024
Response from AJG on Jan 15, 2024
Thank you for the awesome review Matthew! We really appreciate you mentioning Sharon at the front desk. We are so lucky to have her on our team!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There isn’t a lot of parking and specially for large 2500 size trucks.
Stayed 1 night in Jan 2024
Response from AJG on Jan 12, 2024
We apologize for the inconvenience you experienced with overnight parking. Just so you're aware, we do have an oversized lot behind the hotel that can accommodate larger vehicles. Thank you for taking the time to give us your honest feedback regarding your most recent stay David.

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from AJG on Jan 12, 2024
Thank you for taking the time to review your most recent stay with us Paul! We hope that you have a wonderful upcoming weekend!

10/10 Excellent

Todd, WASHINGTON

Stayed 1 night in Jan 2024
Response from AJG on Jan 29, 2024
We really appreciate your positive feedback Todd! We're happy that you enjoyed your most recent stay with us!