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Reviews of Sonesta Simply Suites Detroit Ann Arbor

3 out of 5
Sonesta Simply Suites Detroit Ann Arbor
701 Waymarket Dr, Ann Arbor, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 417 out of 892 reviews" "
Rating 8 - Good. 314 out of 892 reviews" "
Rating 6 - Okay. 90 out of 892 reviews" "
Rating 4 - Poor. 45 out of 892 reviews" "
Rating 2 - Terrible. 26 out of 892 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jhoanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rested so well because it was quiet and super clean.. I wish I could have stayed longer..
Stayed 1 night in May 2024
Response from Sonesta Team on May 4, 2024
Thank you for your review! You're right, our hotel is super clean and very quiet. The team here at the Sonesta Simply Suites Ann Arbor is thrilled you enjoyed your stay! We look forward to seeing you again soon!

8/10 Good

soonjeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was almost perfect for the price. The room was clean, the bed was comfortable. Staffs were so friendly and very responsive. Only problem we had was shower water pressure. It took forever to take shower because water pressure was so low.
Stayed 4 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on May 1, 2024
Thank you for your review! We're so glad you found the room clean and comfortable and the staff friendly. We will be sure to pass along your comments about water pressure and we look forward to seeing you again soon!

8/10 Good

owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the kitchen and layout. I would have enjoyed an upholdered chair to sit in. Only one available was desk chair. I have NEVER been asked to pay for an early arrival and NON-VALET parking! If you need $5 more a night, just raise room rate. It's insulting to customer to pay to park in your open psrking lot. Leaves bad impression.I ended up loving my stay and the location.
Stayed 2 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 26, 2024
Thank you for your review! We're thrilled to hear you loved your stay and our location. We will make sure your parking comments are passed along to the right people. We look forward to seeing you again soon!

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed the hotel for an appt at U of M. It is set up for longer stays (which is not what we are doing this time) but we would be very comfortable staying longer than we did.. It is homey, clean and the staff are helpful and friendly. we will definitely stay again!
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 26, 2024
Thank you for your review! The team here at the Sonesta Simply Suites Ann Arbor strives to be the friendliest and cleanest hotel in Ann Arbor and we're thrilled you left feeling the way you did. We look forward to seeing you again soon!

8/10 Good

Matina, Monmouth Junction

Liked: Cleanliness, staff & service
Hotel location is very good. Hotel was clean but bed was a single very small. Gym equipment not working.
Stayed 1 night in Mar 2024
Response from Andrea LaRue - Director of Sales on Apr 25, 2024
Thank you for your review! You're right, we have a pretty fantastic location. On your next visit, book a studio suite - queen vs a studio suite - two twins for a larger bed experience. We appreciate you staying with us!

10/10 Excellent

Illieana, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I noticed how there was unique access to shared appliances and activities for anything you could possibly need on your stay. We also couldn’t help but notice how dog friendly it was throughout. The only thing I didn’t love was the parking.
Stayed 2 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 24, 2024
Thank you for your review and for mentioning our Kitchen on Demand items. You're right, we offer items guests can borrow to help them make fabulous meals in their suite kitchens. The team here at the Sonesta Simply Suites Ann Arbor is also thrilled to hear you enjoyed your stay. We look forward to seeing you again soon!

8/10 Good

Victoria, ZAPOPAN

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good in general
Stayed 5 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 23, 2024
Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 23, 2024
Thank you for your fantastic review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you on your next visit.

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 22, 2024
Thank you for your amazing review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you on your next visit.

2/10 Terrible

Chucky

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a user condom full of semen in my room.
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 22, 2024
We're sorry to hear about your experience. We're normally known for our exceptional cleanliness, and we regret that we missed the mark. If you'd like to discuss this further, please reach out directly.

6/10 Okay

Dheepa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 22, 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good sized desk in the room, great for remote work, nice staff
Stayed 4 nights in Apr 2024
Response from Sonesta Team on Apr 20, 2024
Thank you for this amazing review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon

10/10 Excellent

Michelle L

Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on May 7, 2024
Thank you for your amazing review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

8/10 Good

Michelle L

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Pros: Spacious suite, comfy bed, convenient parking by entrance near room, friendly desk staff, early check-in allowed, A/C worked well, located next to a strip mall with several restaurants. Cons: Hallways smelled awful, charge for early check-in (room is just sitting empty anyway,) coffee free but pretty bad, cereal cup for $4 but no milk. Verdict: Good value overall and will stay again (but will bring a travel Keurig and breakfast!)
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 17, 2024
Thank you for your review! We look forward to seeing you on your next visit.

10/10 Excellent

Summer

Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on May 6, 2024
Thank you for your awesome review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very good hotel for the price. Clean and simple set up.
Stayed 2 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 9, 2024
Thank you for your review! We look forward to seeing you again soon.

8/10 Good

Tracy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 10, 2024
Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

Tiauna

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for one night with kids
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 8, 2024
Thank you for your review! The team here at the Sonesta Simply Suites Ann Arbor is thrilled to hear you and your kids enjoyed your stay. We look forward to seeing your family again soon!

8/10 Good

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, great for extended stays
Stayed 1 night in Apr 2024
Response from Andrea LaRue - Director of Sales on Apr 5, 2024
Thank you for your review and for mentioning our exceptional cleanliness. You're right, we are perfect for extended stays. The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again on your next visit to our area!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andrea LaRue - Director of Sales on Apr 5, 2024
Thank you for your review! We look forward to seeing you again soon.

8/10 Good

Matina, Monmouth Junction

Liked: Cleanliness, staff & service, amenities
The room was clean and neat. The staff was very helpful and compromising. The only thing the bed was too small, I am only 5 feet tall. A double mattress would have been better.
Stayed 1 night in Mar 2024
Response from Andrea LaRue - Director of Sales on Apr 2, 2024
Thank you for your review! We're thrilled you found us helpful and clean. You're right, we do not have any rooms with two double beds; only two twins or one queen. We're glad you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Matina, Monmouth Junction

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a clean, and room is large. Convenient for food and shopping nearby.
Stayed 1 night in Mar 2024
Response from Andrea LaRue - Director of Sales on Mar 29, 2024
Thank you for your review and for mentioning our large, clean suites. You're right, we are also very conveniently located! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you on your next visit.

6/10 Okay

Carmello

I stayed at Sonesta Simply Suites Detroit Ann Arbor, and my experience didn't quite match the 8.4 rating I saw online. Right off the bat, there was a noticeable smell of cigarettes in the lobby. The doors lock after 11pm, which I guess is for security, but it made me wonder about the safety of the location. The cleanliness of the room could be improved, as it felt somewhat unkept. The hotel is set behind a strip mall, and I noticed some rooms looked lived-in, complete with holiday decorations. Overall, it seems like there's room for improvement to live up to its high rating. Fine if you want to save a few bucks.
Stayed 2 nights in Mar 2024
Response from Andrea LaRue - Director of Sales on Mar 29, 2024
We're sorry to hear about your mediocre experience. Please reach out directly if you'd like to discuss this further.

8/10 Good

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an average property. It is good for the price you pay. The staff were always nice. I traveled alone and stayed for 3 nights. I always felt safe. The room was a good nice. It's great to have a kitchen to warm up leftovers and keep drinks in the fridge. My only complaint is that the shelf in the bathroom was pretty dusty. It made me nervous about the rest of the room, but after initial inspection of the room it was fine.
Stayed 3 nights in Mar 2024
Response from Andrea LaRue - Director of Sales on Mar 29, 2024
Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

Dalana

Liked: Staff & service, property conditions & facilities
Great Location. VERY CLEAN.
Stayed 2 nights in Mar 2024
Response from Andrea LaRue - Director of Sales on Mar 26, 2024
Thank you for your review and for mentioning our great location! You're right, we are centrally located in Ann Arbor and it's easy to get to anywhere from here. The team here at the Sonesta Simply Suites Ann Arbor strives to be the cleanest hotel in the city and we're so thrilled to hear you found us very clean! We look forward to seeing you again soon.

6/10 Okay

Venugopal, Kendall Park

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Andrea LaRue - Director of Sales on Mar 25, 2024
We're sorry to hear about your mediocre stay. Please reach out if you'd like to discuss this further.

10/10 Excellent

GULWATANPREET

Stayed 1 night in Mar 2024
Response from Andrea LaRue - Director of Sales on Apr 8, 2024
Thank you for your awesome review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you on your next visit.

10/10 Excellent

Shelby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so kind, the hotel is clean and quiet, and honestly my only regret is not bringing my dog, because she would've had a great time. The room itself was spacious, clean, and included a well-stocked kitchenette (in terms of appliances and tableware), and the bathroom was equally spacious and well-stocked. I will absolutely stay here again anytime I have to come to Ann Arbor.
Stayed 1 night in Mar 2024
Response from Sonesta Team on Mar 14, 2024
Thank you for your fantastic review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

8/10 Good

Victoria, ZAPOPAN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general its a good hotel
Stayed 1 night in Mar 2024
Response from Sonesta Team on Mar 12, 2024
Thank you for your review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonesta Team on Mar 12, 2024
Thank you for your review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from Andrea LaRue - Director of Sales on Apr 1, 2024
Thank you for your fantastic review! We look forward to seeing you on your next visit.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I enjoyed my stay.
Stayed 2 nights in Mar 2024
Response from Sonesta Team on Mar 12, 2024
Thank you for your fantastic review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, room was updated, clean, smelled good, abd equipped with an electric range, full sized microwave and refrigerator would be perfect for an extended stay.
Stayed 1 night in Feb 2024
Response from Andrea LaRue - Director of Sales on Feb 26, 2024
Thank you so much for your review! You're right, we are perfect for extended stays. The team here at the Sonesta Simply Suites Ann Arbor strives to be the friendliest and cleanest in Ann Arbor and we are so happy to hear you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The Sonesta Simply Suites has truly superceded my expectations. It is an older property that has been kept up very well over the years. While staying here, they were actually replacing the roof with a new one. While it seems to be very dog friendly, I did not smell anything doggish about the place. The front desk staff was kind and helpful from beginning to end.
Stayed 1 night in Feb 2024
Response from Andrea LaRue - Director of Sales on Feb 22, 2024
Thank you for your review and for mentioning our fantastic staff. You're right, our desk staff is amazing! The team here at the Sonesta Simply Suites Ann Arbor loves hearing when our guests enjoy their stays. We look forward to seeing you on your next visit to our area!

10/10 Excellent

JoLee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy, and safe.
Stayed 4 nights in Feb 2024
Response from Andrea LaRue - Director of Sales on Feb 20, 2024
Thank you for your review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

10/10 Excellent

Nicole, Danville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and comfy. Have a large Long desk, kitchenette with full size fridge and freezer and microwave. Staff extremely nice. Location is close to U Mich and freeway and shopping. They even have items and games u can borrow. Many personal touches. Great free laundry room for guests. Very happy and will def stay again. Only complaint is showerheads are a bit weak. Small price to pay tho for great stay. And it’s obvious they love dogs!!!
Stayed 4 nights in Feb 2024
Response from Andrea LaRue - Director of Sales on Feb 7, 2024
Thank you so much for your review and for mentioning all the things that make us a great hotel! You're right, we do love dogs (and any other pet friends our guests bring with them). The team here at the Sonesta Simply Suites is thrilled to hear you enjoyed your stay and we look forward to seeing you again soon!

4/10 Poor

Yolanda

Disliked: Cleanliness, property conditions & facilities
Rooms were not updated, rooms were not clean, and lobby had a funny smell
Stayed 2 nights in Jan 2024
Response from Andrea LaRue - Director of Sales on Feb 1, 2024
We're sorry to hear about your poor experience. Normally we're known for our exceptional cleanliness and we're sorry to hear we missed the mark. Please reach out directly if you'd like to discuss this further.

10/10 Excellent

Alexander

Stayed 5 nights in Jan 2024
Response from Andrea LaRue - Director of Sales on Feb 2, 2024
Thank you for this amazing review! We look forward to seeing you again soon.

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietness, cleanliness, and the studio apartment style. Only complaint is the water doesn't get hot enough. But really nice place.
Stayed 1 night in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 30, 2024
Thank you for your review! You're right, our suites are quiet and clean. We'll make sure to pass your hot water issue along to the appropriate team. We look forward to seeing you again soon!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Andrea LaRue - Director of Sales on Feb 1, 2024
Thank you for your amazing review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 16, 2024
Thank you for your review! We look forward to seeing you on your next visit.

4/10 Poor

Stephanie

Stayed 1 night in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 17, 2024
We're sorry to hear about your poor experience. We're normally known for our exceptional hospitality, and we regret to hear we missed the mark. Please reach out directly if you'd like to discuss this any further.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 16, 2024
Thank you for this amazing review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

10/10 Excellent

Jenni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 16, 2024
Thank you for your fantastic review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

10/10 Excellent

Anthony

Stayed 4 nights in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 30, 2024
Thank you for your fantastic review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
My stay was great. Room was clean, quiet, and comfortable.
Stayed 1 night in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 8, 2024
Thank you so much for this fantastic review! The team here at the Sonesta Simply Suites Ann Arbor is thrilled you had a great stay. We look forward to seeing you again soon!

6/10 Okay

elisa

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed for one night, it was okay. Room was spacey with a kitchen but it smelled pretty bad in the room and the sheets didn’t seem very clean I saw a lot of hairs. It was cheaper and fine for one night but probably wouldn’t go again.
Stayed 1 night in Jan 2024
Response from Andrea LaRue - Director of Sales on Jan 8, 2024
We're so sorry to hear about your poor experience. We're normally known for our exceptional cleanliness, and we regret that we missed the mark. Please reach out directly if you'd like to discuss this any further.

10/10 Excellent

Gabriela

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Andrea LaRue - Director of Sales on Jan 4, 2024
Thank you for this fantastic review! The team here at the Sonesta Simply Suites Ann Arbor looks forward to seeing you again soon.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites - Ann Arbor on Dec 25, 2023
Thank you for the review! We look forward to seeing you again soon.