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Reviews of Homewood Suites by Hilton Boston / Andover

3 out of 5
Homewood Suites by Hilton Boston / Andover
4 Riverside Dr, Andover, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 730 reviews" "
Rating 8 - Good. 208 out of 730 reviews" "
Rating 6 - Okay. 57 out of 730 reviews" "
Rating 4 - Poor. 30 out of 730 reviews" "
Rating 2 - Terrible. 33 out of 730 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maria Marta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our go to place to stay for Merrimack baseball. Close to the field. The rooms are spacious and clean. Quiet and peaceful hotel. Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, property conditions & facilities
Safe Quiet
Stayed 1 night in Apr 2024

6/10 Okay

Rosilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub and bathroom sink drain not working, other than it was great
Stayed 1 night in Apr 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. Very convenient for us. Close to baseball field. Breakfast was good. Room was clean and spacious. Really like dispensers for soap and shampoo. Was very environmentally friendly. Unfortunately people above us were quite loud. Otherwise would have been a perfect stay.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shower drain not working properly
Stayed 1 night in Mar 2024

2/10 Terrible

Ehab

Disliked: Cleanliness
Stayed 4 nights in Jan 2024

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable
clean,comfortable and affordable. Need BARS of soap. They have pump bottle of soap. I am not a fan.
Stayed 1 night in Feb 2024

8/10 Good

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who was managing the breakfast during my stay was an ABSOLUTE JOY to be around! She greeted every single person with a huge smile and hug and wished everyone a merry Christmas. She made complete strangers feel like family. I wish I could remember her name but this woman deserves a raise; we need more people in the world like her!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold
The pillows were so uncomfortable but what was more concerned was the mold in the bathroom. It wasn’t a little spot. It was a huge mold area.
Stayed 1 night in Jan 2024

8/10 Good

Natale

Liked: Cleanliness, amenities
The shower didn't work. Otherwise it was great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Claret

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for family
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Frantz

Stayed 1 night in Dec 2023

10/10 Excellent

Charlie

Stayed 1 night in Dec 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean facility
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m like very good
Stayed 1 night in Dec 2023

4/10 Poor

DAMIAN, COPIAGUE

Liked: Cleanliness, staff & service, property conditions & facilities
On the website it stated a pet is $75 per stay when checking in i was told since i am staying 4 days instead of 3 day the dog would be $125 instead of $75. I was later charged a extra $100 in fees on top of the extra $50 for the dog. The trip was for Thanksgiving .I just didn't like the extra $150 in fees and i donot plan on staying at the hotel in the future. Great hotel but read the fine print on the fees by the time i check out i ended up pay a total $225 in fees. $75 extra for the dog was what i was expecting not a extra $150 on top of that.
Stayed 4 nights in Nov 2023

10/10 Excellent

Anne

Travelled with family, Travelled with pets
Liked: Amenities
Staff was very welcoming and friendly. Loved the continental breakfast and coffee. Room was very nice and the bed was comfortable
Stayed 4 nights in Nov 2023

10/10 Excellent

Leinis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet location
Stayed 1 night in Nov 2023

10/10 Excellent

Avinash

Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kelvin

Stayed 1 night in Aug 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
It was conveniently located to I93 and I495 and in quiet location...Fan controls and climate controls not working properly and bathroom paper products not fully stocked and in-room channel guides to TV not accurate.
Stayed 2 nights in Oct 2023

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Miguel

Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The basketball court was great for the kids when the pool was closed for the season!
Stayed 2 nights in Oct 2023

8/10 Good

roberto

Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay overall! Pleased with the experience
Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
I like very comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

boaz

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice but a bit in the middle of nowhere
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The desk staff Ana T. Was very helpful and welcoming! We had a great stay. It was clean, safe, very nice! Kitchen had dishes, pots, glasses and even dishwasher soap. Breakfast was wonderful! Would stay there again in a heartbeat!
Stayed 3 nights in Aug 2023

6/10 Okay

Roger

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Yajayra

Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Rebecca

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The front desk lady “rouisa” was terrible. Yelled at our kids in the lobby because she was on the phone for 13 minutes with a line of people waiting to check in and then when our kids started to run around from Boredom, she continued to tell us to “keep our kids in line or I will not check you in” After 10 minutes of attitude during our check in experience. We then proceeded to our room where the bathroom door handle broke and locked. So we could not get the bathroom door open. Tried to call the front desk for help and she refused to answer the phone 17 times from my room and another 5 times from our joining friend room. The lady had a disgusting attitude and killed the happiness of the start of our mini vacation getaway. HOWEVER that being said. The lady who runs breakfast every morning was amazing, wonderful, helpful and very sweet. That nice lady should be running the entire building !!!! Traveling with 5 kids is a lot in its self. And customer service people are suppose to ease up on the stress. Being in the industry I know this and am disgusted by the first 24 hours on property!
Stayed 1 night in Jul 2023

10/10 Excellent

SHANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Lavetta

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checking in was a painful process which took over an hour to sort out. We were told that the room that I reserved and paid for wasn’t available for my daughter. They couldn’t figure out how to cancel the room type that I reserved so that she could be downgraded. The manager came in to assist the new clerk and after my other daughter decided to rent a separate room, the room I reserved and was told not available was suddenly available. Needless to say, we had to cancel to additional room and wait another 20 mins, to get the original room. By far the most stressful check in that I have ever experienced and I take mini trips all the time. I wasn’t rude to the clerk, but that ruined and otherwise amazing day. I took my kids and grandkids to Canobie Lake Park for the day and everyone enjoyed themselves. We were hot and tired, so the delay was not a welcomed experience. The manager stated that the clerk shouldn’t have been left alone, but she was back at checkout and seem to have the same struggles. The support for her was lacking and the guests suffered as a result of that. The one positive is that I like the structure of the double king suites. The kitchen and living room area was homey and I would definitely look for Homewood Suites again.
Stayed 1 night in Jul 2023