Indoor pool, seasonal outdoor pool, sun loungers

Reviews of Hotel Andorra Palace

3 out of 5
Hotel Andorra Palace
Avinguda Merixtell, 58, Andorra la Vella

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 252 reviews" "
Rating 8 - Good. 97 out of 252 reviews" "
Rating 6 - Okay. 36 out of 252 reviews" "
Rating 4 - Poor. 12 out of 252 reviews" "
Rating 2 - Terrible. 6 out of 252 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money and excellent facilities
Great little hotel in the middle of Vella. Perfect base for a few days skiing with a hire car. Connected internally to the 4 star Mecure, you have the use of a lovely swimming pool, decent gym and sauna and a really good buffet breakfast. Such good value for money even if the decor is a little dated. Room was comfy and spotlessly clean. Would return 100% if visiting for a few days skiing and needing a good value, comfortable and located base.
Stayed 4 nights in Feb 2024

8/10 Good

Wesley

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely old hotel without any comfort
The hotel is absolutely ancient. The carpet was filthy and the bed was really old with squeaky springs. It's embarrassing they won't put any effort to refurbish the rooms. Only plus side is the location and breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value stay in Andorra la Vella
Great value option right in the heart of Andorra la Vella. It's worth adding the breakfast Buffet which is served over at the adjoining Mercure Hotel. There is also a gym and pool with jacuzzi and sauna that can be used there also.
Stayed 1 night in Jul 2023

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y trato del staff de recepción. Las habitaciones muy limpias y ordenadas.
Stayed 9 nights in Nov 2022
Response from Manuel Robles on Nov 29, 2022
Nos complace mucho saber que tuvo una experiencia agradable con nosotros, lo cual nos impulsa a continuar proveyendo un servicio amplificado cada día más. ¡Le esperamos en una próxima ocasión!

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located on a very busy street. But it’s convenient to shopping. It’s part of a 2-3 hotel complex. Trying to figure out where to park was difficult. No parking at the hotel. They have a few parking spots in a near by garage for a fee. When we arrived they were full.
Stayed 2 nights in Sep 2022
Response from Manuel Robles on Oct 26, 2022
Thanks for staying with us! We care a lot about making our guests' stay as pleasant as possible, so we appreciate your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A good value choice.
As many reviews have said; it's really rather dated. However, we found it to be a clean and economical choice. The reception staff were all really nice. Special mention of Gloria who was a ray of sunshine. Water was always hot and the air-con worked well. Rooms seemed reasonably well sound isolated. Location is excellent - half-way between the shopping intense area and the old town.
Stayed 6 nights in Sep 2022
Response from Manuel Robles on Oct 14, 2022
Thank you for choosing us as your tourist destination, our staff strives every day to provide our guests with the best service. For this reason, this kind of comments encourage us to continue giving our best every day! We look forward to seeing you on a next occasion!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and excellent location. Spa is good and staff helpful.
Stayed 2 nights in Jul 2022
Response from Manuel Robles on Jul 20, 2022
Dear Customer; We want to thank him for the comments that he has given us after spending his stay with us. Your observations are very important to us because they allow us to know our weak points and improve the quality of our service and our facilities and thus be able to fully satisfy our customers. We hope to receive you again in our house, receive a very cordial greeting.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
The room was basic and old fashioned, needs an update. The breakfast had a fantastic choice. The wellness suite and pool was excellent with a wonderful view. The position of the hotel was very central for shopping and sightseeing.
Stayed 2 nights in May 2022

10/10 Excellent

MARIA DEL PILAR, naucalpan de juarez, Esta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of noise an smell of marihuana
Stayed 1 night in Apr 2022
Response from Mnauel Robles on Apr 27, 2022
Dear Customer; We want to thank him for the comments that he has given us after spending his stay with us. Your observations are very important to us because they allow us to know our weak points and improve the quality of our service and our facilities and thus be able to fully satisfy our customers. We hope to receive you again in our house, receive a very cordial greeting.

8/10 Good

Kimberly

Liked: Staff & service
Hotel was in a great location for exploring Andorra La Vella. Room was spacious and had lovely window views, really the highlight of the room. Bed was comfortable and bathroom was nice. Overall, pretty decent. Staff were kind and helpful. Hotel was really quiet and no bar or restaurant open due to Covid and low season it seemed. The flooring/carpet in the room was terrible and in bad need of replacement. Floor was uneven and lumpy under very cheap carpeting that had stains and scuffs and marks. There was a vent just above the door in the room that kept blowing air that smelled of cigarette smoke, which was irritating, but both windows opened for fresh air so that was helpful. Overall fairly decent value.
Stayed 2 nights in Oct 2021
Response from Manuel Robles on Oct 14, 2021
Dear Kimberly. Greetings from Prestigi Hotels! Thank you very much for choosing us. Providing an excellent experience and stay is our reason for being. Thanks for the kind words about the hotel. In fact, we are happy to know that you have been comfortable in our home. We look forward to welcoming you back and being able to provide you with the best services and attention at all times. A cordial greeting.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
satisfied
Very cheap for a hotel with a sauna
Stayed 1 night in Oct 2021
Response from Manuel Robles on Oct 14, 2021
Thank you very much for your kind comment. We work every day to exceed the expectations of our clients and it motivates us to know that our wish is fulfilled when we receive kind comments like yours. Hoping to receive you in another room not too far away, receive a very cordial greeting.

10/10 Excellent

Jaime

Travelled with group
Liked: Staff & service, property conditions & facilities
Good overall
It was good for a 3 star hotel
Stayed 2 nights in Sep 2021
Response from Manuel Robles on Sep 14, 2021
Dear Customer. Greetings from Prestigi Hotels! Thank you very much for choosing us. Providing an excellent experience and stay is our reason for being. Thanks for the kind words about the hotel. In fact, we are happy to know that you have been comfortable in our home. We look forward to welcoming you back and being able to provide you with the best services and attention at all times. A cordial greeting.

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2021
Response from . on Jul 6, 2021
Gracias por habernos elegido y por dejarnos su comentario. Enviaremos su valoración a los Departamentos correspondientes. Saludos cordiales, Liliana Rodrigues (Depto. reservas)

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was comfortable, good location
Stayed 2 nights in Feb 2020
Response from Liliana Rodrigues (Depto. reservas) on Mar 4, 2020
Thank you for choosing us and for leaving us your comment. Best regards.

10/10 Excellent

brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
The room was large and well located in main shopping area. The TV was old and the room was slightly outdated but was good for me for the price. A bonus was the use of the pool, spa, gym, and other facilities at their other hotel. Overall good value for price and location.
Stayed 3 nights in Sep 2019

8/10 Good

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near historical Centre of Andorra la Vella.
The Hotel is conveniently located within walking distance of all the attractions. One can stroll around the historical town, narrow streets, tiny squares and low-rise buildings, with shops devoted to the international traveler.
Stayed 3 nights in Aug 2019
Response from Maxi Guaglianone on Aug 28, 2019
Dear Montserrat: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Maxi Guaglianone on Jun 13, 2019
Chère Jeanette: Merci beacoup et à bientôt. Attentivement.

8/10 Good

Francisco, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, affordable, however I was surprised by the "single use fee"; my dad was with me and we had to pay double the price due to that. If we had known this for sure and in advance we would have chosen a different place...
Stayed 1 night in Dec 2018
Response from Maxi Guaglianone on Jan 8, 2019
Dear Francisco: Thank you very much for choosing us and for leaving us your comment. The price of the room depends on the number of people, so in this website asks the number of people, to be able to offer the correct price. Best regards.

8/10 Good

PPT, Bangkok

Liked: Staff & service, property conditions & facilities, room comfort
Great location in the heart of Andorra and they have a parking.
Stayed 1 night in Oct 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Superb value for money.
Great hotel. Wonderful value.
Stayed 2 nights in Jun 2018
Response from Maxi Guaglianone on Jul 5, 2018
Dear Stephen: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards.

6/10 Okay

Steven

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old and tired but inexpensive

8/10 Good

gsikez, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for shopping!!
Lovely hotel, and friendly staff. We had a large room which overlooked the high street. Car Park down the road which is cheap and secure.
Stayed 1 night in Jun 2017
Response from Hotel Andorra Palace on Jul 24, 2017
Dear Mr. gsikez; It makes us happy to know that you could have enjoyed your stay. Waiting to be able to receive you again in our hotel, receive a very cordial greeting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Oscar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Old hotel
Location is great but hotel is needing an overall refurbishment. Poor wifi in rooms. Check in and check out process very slow.

6/10 Okay

Verified traveller

Hotel Andorra Palace
Solid base for our overnight stay in Andorra la Vella. Convenient location and friendly staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mireia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La higiene aparentemente era correcta pero es un hotel con mucha alfombra y moqueta y hemos passado la noche con picores en los pies de la cama. Creemos que falta desinfección en tapicería. Baños correctos , la limpieza a primera vista correcta y trato personal de diez.
Stayed 1 night in Jan 2024

6/10 Okay

Rodrigues

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Très bien situé mais non avons payé le supplément pour avoir un lit double et nous avons eut deux lits simples jumeaux
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, pero debe mejorar
La habitación es muy cómoda y tiene todo lo necesario. Lo único reprochable es que no tiene insonorización y se escucha todo entre las habitaciones.
Stayed 1 night in Dec 2023

8/10 Good

cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon emplacement,dommage pas de parking
Stayed 1 night in Dec 2023

8/10 Good

MasterCard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Hervé

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité prix.
Stayed 2 nights in Nov 2023

4/10 Poor

NICOLE

Disliked: Cleanliness
séjour en Andorre
Accès compliqué, rue passante, une seule place de stationnement à cheval sur le trottoir. Accueil sympathique malgré la différence de langue. Odeur désagréable ds la chambre. Pas de choix pour le stationnement 25€/ jour. Petit déjeuner chez Mercure prendre différents ascenseurs, différents niveaux. Le parking ainsi que le déjeuner si besoin est chez Novotel !! de nouveau, 2 ascenseurs!! , et petit passage en extérieurs!! Pour finir ce jour là il a plu tte la nuit, et pour aller petit déjeuner on a du traverser une zone inondée (fuites). Conclusion: pas terrible. On attendait un mot d'excuse, il n'est pas venu, par contre la facture pour le garage est bien arrivée.
Stayed 2 nights in Oct 2023

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible
Este hotel es bastante antiguo pero tiene muchissímas ventajas. Está ubicado en la avenida Meritxell, cerca de las tiendas y los restaurantes. Las habitaciones son muy grandes y muy limpias, las camas también. Forma parte de un complejo de tres hoteles y tiene un acceso muy facil al parking. El desayuno impresionante, ubicado en el hotel Mercure. El personal muy amable. El precio increidble.
Stayed 1 night in Oct 2023

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No me arreglaron la habitación una noche que pase allí y llame repetidas veces a Recepción por este asunto al número 721 y no me atendió nadie.
Stayed 2 nights in Sep 2023

10/10 Excellent

raymond

Stayed 1 night in Sep 2023

10/10 Excellent

Marie-Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trés bien
Séjour dans les montagnes
Stayed 4 nights in Sep 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel qu il faudrait refaire moquette dans les chambres pas top pour les personnes allergiques et pas mal de probleme dans la salle de bain (douche qui fuit wc mal scellé )le personnel est genial et les repas sont tres bon
Stayed 2 nights in Sep 2023

6/10 Okay

Fernando

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Buena ubicación y desayuno, pero servicio mediocre
Muy buena ubicación, y un desayuno excelente. Pero está muy viejo, y el colchón (cama de matrimonio) destrozado, completamente hundido hacia el centro, imposible para dormir dos personas. Un detalle llamativo: hay dos ascensores, pero solo está activo uno. Este se estropeó, y como no pudieron arreglarlo porque era domingo, activaron el otro (no estaba estropeado, sino que simplemente mantienen activo solo uno de los dos ascensores). No encuentro explicación alguna para este "ahorro", pero lo cierto es que en ocasiones se espera muchísimo tiempo a que llegue el único ascensor activo.
Stayed 3 nights in Aug 2023

6/10 Okay

Rosa

Legal
Stayed 1 night in Aug 2023

8/10 Good

Franck

Liked: Cleanliness, staff & service
Bonjour , hôtel bien placé , personnel sympa , chambre bien mais salle de bain décevante .
Stayed 2 nights in Aug 2023

6/10 Okay

Francisco

Travelled with family
Stayed 3 nights in Aug 2023

8/10 Good

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023