Reception

Reviews of Grand Plaza Hotel & Wellness

5 out of 5
Grand Plaza Hotel & Wellness
Carrer de na Maria Pla, 19-21, Andorra la Vella

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 333 reviews" "
Rating 8 - Good. 108 out of 333 reviews" "
Rating 6 - Okay. 31 out of 333 reviews" "
Rating 4 - Poor. 13 out of 333 reviews" "
Rating 2 - Terrible. 8 out of 333 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Stayed 12 nights in Nov 2023
Response from answer on Dec 8, 2023
Dear client, thank you for your feedback and we look forward to welcoming you back soon.Best regards,Grand Plaza Hotel

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities, room comfort
Luxury at its finest
Luxurious and the spa is top of the line! So close to fantastic shopping.
Stayed 2 nights in Dec 2023
Response from answer on Dec 8, 2023
Dear Tracy, thank you for your fantastic feedback! We are thrilled to hear that you found our hotel luxurious and enjoyed the top-notch spa. It's great that our proximity to fantastic shopping added to your experience.We look forward to hosting you again for another wonderful stay!Best regards,Grand Plaza Hotel

10/10 Excellent

Jeffrey, North Richland HIlls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very bright and looked amazing inside and out. And the staff was very helpful. The hotel was located near a wide range of shopping and food options.
Response from Positive review on Nov 19, 2023
Dear Jeffrey, thank you for taking the time to write a review about your recent stay with us. We are so glad to hear that our friendly staff were particular highlight. We work really hard to give our guests the finest experience possible. Best regards,Grand Plaza Hotel

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel and great staff.
Stayed 1 night in Sep 2023
Response from Grand Plaza Hotel & Wellness ***** on Sep 27, 2023
Cher JohnTout d’abord, nous tenons à vous remercier d’avoir partagé votre opinion avec nous. Nous sommes très heureux de savoir que notre équipe vous à servie en tout moment comme vous le méritez en faisant votre séjour le plus agréable possible. Nous espérons que vous reviendrez dès que possible en profitant du confort de nos installations et chambres. Salutations cordiales.

10/10 Excellent

Karsten

Stayed 1 night in Sep 2023
Response from answer on Oct 15, 2023
Dear Karsten, thank you for giving us 5 points out 5 of your recent stay with us.Best regards,Grand Plaza Hotel

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, everyone and everything
Stayed 2 nights in Aug 2023
Response from Grand Plaza Hotel & Wellness ***** on Sep 27, 2023
Dear Mr. Michael,First of all, we would like to thank you for sharing your opinion with us, in order to help us to know our guests better and to improve every day.It is a pleasure to know that your stay with us has been fully satisfactory and that you have been able to enjoy our facilities and services.We hope to see you soon. Best regards.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were extremely professional. A lovely room!
Stayed 1 night in Jun 2023
Response from marc on Jul 14, 2023
Dear Marc, thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlight. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon.Best regards,Grand Plaza Hotel

6/10 Okay

Laurence, St Petersburg

Liked: Cleanliness, property conditions & facilities
I bought a package including a suite and a spa visit. At check-in they said I had to call a number to reserve my spa time, but I called many times to reserve the spa time and a massage but could not get a reservation. Consequently I never got to use the spa package that was part of what I paid for.
Stayed 1 night in Jun 2023
Response from Grand Plaza Hotel & Wellness on Jun 19, 2023
Dear Laurence. We regret that you have not been able to enjoy the SPA. We want to let you know that you reserved the room (it was not a room + SPA pack) and that one hour of SPA is included for all our guests whenever there is availability. We hope you have enjoyed the rest of your stay. Kind regards.

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Staff was very accomodating and nice. Ubfortunately there wasnt enough staff. Apparently they laid off many staff shortly before we arrived.
Stayed 1 night in May 2023
Response from Grand Plaza Hotel & Wellness Andorra on May 10, 2023
Dear Michael,We want to start by thanking you for your comments and your score. It is a pleasure to know that our staff have treated you as you deserve and that you have been able to enjoy your stay at the hotel. We hope you can return as soon as possible. Best regards

8/10 Good

Fern

Travelled with partner
Liked: Staff & service
Great staff; very noisy location. Had to request a different room after the first night of our stay. Our request was accommodated. Enjoyed the spa facilities.
Stayed 3 nights in May 2023
Response from Grand Plaza Hotel & Wellness on May 13, 2023
Dear FernThank you for leaving us your comments. We are sorry that you experienced noise the first night and are pleased to hear that this was quickly resolved the following day. We hope you can come back in the future and continue enjoying our SPA and the rest of our services. Kind regards

10/10 Excellent

Ana Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Grand Plaza Hotel & Wellness on May 3, 2023
Estimada Ana Rita,Queremos agradecerle por el tiempo dedicado en puntuarnos. Nos alegra saber que todo estuvo perfecto y a la altura de sus expectativas. Esperamos verla pronto nuevamente. Atentamente,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite part of the hotel was the Spa. It was excellent. The breakfast buffet was also excellent.
Stayed 2 nights in Apr 2023
Response from Grand Plaza Hotel & Wellness on May 3, 2023
Dear Katherine Thank you for choosing our hotel, and for taking the time to write this review. We are so glad to hear that you enjoyed your stay with us as well as the service given. We look forward to welcoming you back to our hotel in the future. Best regards, Grand Plaza Hotel & Wellness

10/10 Excellent

Zygmunt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; very clean and modern; fabulous staff - very helpful and friendly
Stayed 1 night in Mar 2023
Response from Positive review on Mar 15, 2023
Dear Zygmunt, thank you so much for your kind words. We take pride in our excellent staff and clean, spacious rooms and we are thrilled to know that you enjoyed your time with us. We'll be sure to pass on your compliments to the team.Best regards,Grand Plaza Hotel & Wellness

4/10 Poor

HECTOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. Very nice accommodation. Service is very good. And the staff at reception is amazing. Everything would have been perfect had one of my shirts (only had two shirts for a two day trip) that I forgot in the first room I slept in had not been stolen. Long story short, I had to change rooms on the first night bcs A/C had a problem. While moving rooms, I forgot to repack one of my shirts and I left it hanging in the closet of the first room. I told them about it the next day, they looked for it and it was nowhere to be found. All I got was: are you sure you left it there? (there are three places where my shirt could be: luggage, closet or on me!!!😂, it was not in the luggage nor on me). A visibly disturbed staff replied: “sorry for the inconvenience”! It was sad and hilarious😂. They get A for effort in trying to find it. An F for not having a response protocol when a shirt is stolen in their hotel.
Stayed 2 nights in Feb 2023
Response from answer on Mar 2, 2023
Dear Esteemed Hector Lopez Ruiz, Thank you very much for your honest review of your recent stay at our hotel. Your feedback is valuable to us, as we strive to improve with each stay. We appreciate your comments about this incident. Thank you again for bringing this issue to our attention, the safety and security of our guests is always our top priority. Our team has done everything possible to investigate your claim. We are so sorry that we have not been able to find it. Kind regards, Grand Plaza Hotel & Wellness.

10/10 Excellent

Barbara

Stayed 1 night in Sep 2022

8/10 Good

Helena

Stayed 2 nights in Sep 2022
Response from Grand Plaza Hotel & Wellness Andorra on Sep 29, 2022
Apreciada Helena,gracias por haber tomado un momento y dejarnos un comentario referente a su estancia. Nos agrada saber que ha sido satisfactoria y esperamos que vuelva pronto. Un saludo cordial de todo el equipo Grand Plaza Hotel

10/10 Excellent

Omar

Stayed 1 night in Aug 2022

10/10 Excellent

Tatiana, Manalapan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no review
Stayed 2 nights in Aug 2022
Response from Grand Plaza Hotel & Wellness Andorra on Oct 22, 2022
Estimada Tatiana, Le damos las gracias por haberse tomado unos minutos de su tiempo en dejarnos un comentario. Reciba un cordial saludo, Grand Plaza Hotel & Wellness Andorra

10/10 Excellent

marisol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, spacious rooms and the staff could not be any nicer and accommodating.
Stayed 2 nights in Jul 2022
Response from Hotel Plaza on Jul 5, 2022
Dear Marisol, thank you so much for your kind review. We hope to see you soon Best regards,

10/10 Excellent

JULIAN

Stayed 3 nights in May 2022

10/10 Excellent

Emilio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff is welcoming. The hotel is clean, new and spacious. The only thing that we did encounter was that the restaurant only opens during the weekends and holidays. This might be since we were there off season, but this is something to ask if you are booking.
Stayed 1 night in May 2022
Response from Recepció on May 15, 2022
Dear Emilio, first of all, thank you for taking a few minutes of your time to leave such a positive comment on our social networks. Thank you for highlighting the kindness of our colleagues and the spaciousness of our hotel. Also, inform you that the only restaurant that opens only on weekends is our Italian, the Sottovoce. Our other restaurant is open all year round, and we apologize for this confusion, so we invite you to come here again to try our restaurant, and offer you the best of our services. Until then, receive a cordial greeting from the entire team at Hotel Plaza Andorra, sincerely, Recepció.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, newly renovated. This is our 3 rd stay and it never disappoints.
Stayed 1 night in Aug 2021
Response from Recepction on Aug 21, 2021
Dear guest, Thanks for your review. We appreciate your commentaires. We hope to see you again soon. Best regards

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and ssrvice
Stayed 3 nights in Aug 2021

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
5* Service
Some small accidents during the stay but the staff fixed it and compensated us with 7*. Old man (head of restaurant) in restaurant was to proud to come to our table after complaining on a raw (medium ordered) piece of meat. Except from him we had the best stay you could imagine. So so so friendly staff and nice rooms!
Stayed 1 night in Jul 2021
Response from Recepció on Aug 6, 2021
Dear David. First of all, I would like to apologize for those little incidents that occurred during your stay. Second, we will forward your comment to the management, in order to improve our attention so that you can enjoy our instalations and services again on your next visit. Again, thank you very much for your positive comment, which always helps us to improve, and we hope to see you here soon again. Cordially

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Recepción on Aug 6, 2021
Buenas tardes apreciado cliente, Muchas gracias por su valoración.Esperamos recibirles de nuevo en nuestro hotel. Saludos,

10/10 Excellent

Helena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Equipo Hotel Plaza andorra on Mar 15, 2021
Muchas gracias, Helena. Esperamos verla muy pronto de nuevo con nosotros.

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures not correct
The pictures do not respond with the real room. I always search for a bath tub and on the pictures it shows a bath tub and in the information about the room too. But they gave me a room without bath tub and said that if I want to have a bath tub I need to pay 160 euro per night extra.
Stayed 1 night in Jan 2021
Response from Commercial Team on Jan 27, 2021
Dear Sir / Madam, We are very sorry about your impresion. Kindly note please, that we will invite you to enjoy our Spa as complementary during your next visit to our hotel. Many thnaks. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020

6/10 Okay

Kiran

Disliked: Property conditions & facilities, room comfort
No free spa access or parking, breakfast was boring
Stayed 5 nights in Feb 2020

10/10 Excellent

Jose Valter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Option in Andorra.
Excelent Hotel, renewed, great staff. Excellent Bar, quality food and very well located. All Thumbs up. Has a shuttle to the slopes through Funicamp.
Bar
Stayed 8 nights in Feb 2020
Response from Marta P. Responsable Relaciones con los clientes on Mar 12, 2020
Estimado Sr. Jose Valter, Ante todo Queremos agradecerle que comparten sume opinión con nosotros. Nos llena de alegría saber que Nuestro Equipo le ha atendido en todo momento como Merece, haciéndole sentir como en casa. Esperamos Verle pronto a Usted ya super familia con nosotros. Recibir un cordial saludo. Marta P. Responsable Relaciones con los clientes

6/10 Okay

Denisse, Ecuador

Travelled with family
Liked: Cleanliness
I didnt receive any VIP treatment. We are talking about a 4.4 stars hotel but the single beds are the smallest ones i have ever seen in my life, i almost fall and had to sleep in one single position. The cleaning staff opened our room door around 5 times to ask for the cleaning even though it was obvious that we were sleeping. Wifi was not good. Staff at the restaurant kind of rude.
Stayed 2 nights in Feb 2020
Response from Jordi on Feb 11, 2020
Dear Mrs. Campaña, In response to your comments, we are pleased to follow up on them. A special attention as a premium VIP client, the hotel offers: - Wifi guaranteed - Spa ticket for € 14.00 per person (RRP € 25.00) - Early check-in / out upon request and availability free of charge. - Upgrade room upon request. Our single beds comply with the measures required in our category. We regret that our room and restaurant staff have not been at the level of their expectations, we take note of them and transmit it to our department heads to correct them. Sincerely, Jordi C. Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service the newly renovated properly is fabulous. Another wonderful stay and the staff were amazing.
Stayed 5 nights in Feb 2020
Response from Marta on Feb 12, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Marta P. Guest Relations Manager

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Marta on Feb 19, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gonzalo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Central location and redurbished rooms.
Great location. Nicely refurbished rooms. Staff needs to be trained,. Most are clueless. Comfortable rooms but need better pillows.
Stayed 3 nights in Jan 2020
Response from Guest Relations Manager on Jan 7, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
They robbed me $1,500 usd dllsf from my backpack,bad service
Stayed 4 nights in Dec 2019
Response from Jordi C., Director on Jan 16, 2020
Estimado Sr. Lamentamos el incidente que nos menciona. No entendemos como puede haber ocurrido lo que nos menciona y, menos aun como se pueden dejar 1.500€ en pesos mejicanos en una mochila. No obstante la denuncia hecha al departamento de policia esta investigando este hecho y, en caso de averiguar alguna cosa, se pondran en contacto con usted. Atentamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
The room was especially luxurious and clean. Excellent service.
Stayed 1 night in Sep 2019

6/10 Okay

Alexa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Looks good but lots of extra costs
Hotel reception looks and smells amazing and the room had been recently refurbished too. However, I'd booked a twin as I was travelling with my Dad but was given a double, despite my booking stating twin. They had no twin rooms left so had to just make up the 2 mattresses into single beds - not ideal! We were then told that breakfast would be 18E each and to use the spa would be 25E!!! This wasn't clear on hotels.com or their own website
Stayed 1 night in Aug 2019

10/10 Excellent

MentonT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personal, excellent location. This is our 2nd year in a row coming to Andorra and this is the hotel of our choice.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very nice hotel and super friendly staff. Great location in the city centre, and they offer valet parking service.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location in the middle of downtown Easy walking
Stayed 2 nights in Jul 2019

10/10 Excellent

Wee Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay with excellent service!
Wonderful stay experience and ideal location for exploring Andorra La Ville. Service was wonderful both at the front desk and bell desk and even the garage attendant was super friendly and helpful! Room on 6th floor (top) is very well appointed and comfortable. Some may find it dated but in some way it’s very classy and it’s clean. Only catch if if you’re taller than 1.7M tall may want to avoid the top floor rooms as toilet ceiling is slanted and may be uncomfortable in the toilet and shower.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Staff are friendly and very helpful. Was a great experience! Close to everything. Would definitely recommend!
Stayed 1 night in Apr 2019

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain Comfort
Good location and staff very nice.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent, from the prompt bell service, the front desk that not only provided a free upgrade to a suite (two couples in adjoining rooms) to the restaurant staff that chilled our store bought champagne and later delivered it to our room in an ice bucket with glases no charge.
Stayed 1 night in Oct 2018

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to everything. Parking, shopping, bars, food, all within 5 minute walk. Very friendly and knowledgable staff.
Stayed 2 nights in Aug 2018

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel,15 minutes from Madrid airport
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good location
Near shopping. Walking distant to hiking areas. Breakfast buffet was good
Stayed 1 night in Apr 2018

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel. The best service and wonderful rooms.

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!!!
Very good hotel and staff. Lovely city!
Stayed 8 nights in Mar 2018