All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel was incredibly clean and the staff very attentive and friendly.
Frances
Stayed 2 nights in May 2024
Response from Carlos Cordoba on May 20, 2024
Dear Mr. Frances,Thank you for having taken the time to rate our Hotel.It's our goal to make our guests feel like home and reviews like yours makes us know that we are going in the right direction!We are looking forwards to welcoming you soon in Basel.Best regards,Your Holiday Inn Express&Suites Basel - Allschwil Team.
The staff was friendly and helpful. We were provided with a pass for public transportation, although we did not use it as we were only there overnight, it was a nice touch and would be handy if you were staying in the area.
Lisa
Stayed 1 night in Apr 2024
Response from Reception on Apr 25, 2024
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
10/10 Excellent
Ghada Hassan
Business traveller
Mar 14, 2024
I was very happy with the size of the room, impeccable cleanliness and a lovely breakfast!
Ghada Hassan
Stayed 1 night in Mar 2024
Response from Serena Palmieri Front Office Agent on Mar 14, 2024
Dear Guest, Thank you very much for your fantastic review! We are glad we could meet your expectations and that you were satisfied with our service. We hope to welcome you back in a near future! Best regards,
Response from Freundliche Grüsse, Ihr Holiday Inn Express & Suit on Jan 26, 2024
Dear Zoran,thanks for your nice words and we hope you had a nice stay with us. We would be please to welcome you back in the future and make your stay as pleasant as the last one.Best Regards,
8/10 Good
Abdul
Nov 25, 2023
Abdul
Stayed 3 nights in Nov 2023
Response from Carlos Córdoba on Dec 23, 2023
Dear Guest,Thank you for having rated us 4/5.We are glad we could fulfill your expectations during your stay and wish to welcome you back to our hotel soon!Best regards,Carlos CórdobaFront Office Agent
A little far from city center, but close to Swiss STH school
Nurjannah
Stayed 3 nights in Nov 2023
Response from Reception on Nov 23, 2023
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
New hotel. Rather bare bones. No robes or slippers. Continental breakfast adequate. Decent gym equipment but needs mats. Like the self service washer dryer but didn’t need them.
Robert
Stayed 2 nights in Oct 2023
Response from Carlos Córdoba on Oct 26, 2023
Dear Mr. Bernat,Thank you very much for your review! We are happy that in general, you experience was positive in our hotel.Unfortunately, robes and slippers are not a standard in our hotel brand (Holiday Inn Express), but we do have slippers at your disposal at the reception.We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Carlos CórdobaFront Office Agent
8/10 Good
Michael
Oct 20, 2023
Michael
Stayed 1 night in Oct 2023
Response from Freundliche Grüsse, Ihr Holiday Inn Express & Suit on Oct 21, 2023
Lieber Gast, Vielen herzlichen Dank für Ihre positive Gästebewertung.
Wonderful bed and roomy walk in shower. Close to airport and the staff was terrific. Grocery store within walking distance
Jeffrey R
Stayed 1 night in Sep 2023
Response from Louisa O. on Oct 2, 2023
Dear JeffreyThank you for taking the time to rate your recent stay with us.We are very pleased to read that you had a great stay with us and that everything was perfect.We would be very happy to welcome you again very soon.Until then we wish you all the bestBest regardsLouisa OsswaldFront Office Agent
8/10 Good
Robert
Sep 25, 2023
Robert
Stayed 1 night in Sep 2023
Response from Louisa O. on Oct 2, 2023
Dear RobertThank you for taking the time to rate your recent stay with us.We are very pleased to read that you had a great stay with us and that everything was perfect.We would be very happy to welcome you again very soon.Until then we wish you all the bestBest regardsLouisa OsswaldFront Office Agent
10/10 Excellent
William
Sep 8, 2023
William
Stayed 1 night in Jul 2023
Response from Reception on Sep 11, 2023
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
10/10 Excellent
Margaret
Sep 3, 2023
Liked: Property conditions & facilities
Brand new property
Everything was in excellent shape
Margaret
Stayed 1 night in Sep 2023
Response from Reception on Sep 3, 2023
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
It has laundry and breakfast is included. very excellent.
Catharina P
Stayed 3 nights in Aug 2023
Response from Reception on Sep 9, 2023
Dear CatharinaMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
10/10 Excellent
Gizachew, Seattle
Travelled with family
Aug 18, 2023
Liked: Amenities
Brand new hotel with excellent amenities and service located 10 to 15 minutes (2 short stop bus ride away) from the city center.
Gizachew
Stayed 1 night in Aug 2023
Response from Reception on Sep 3, 2023
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
Form the moment I arrive the staff were amazing with travelling for work and arriving very late at night the staff was on hand to help with and issue the breakfast was a very good stand and could also take some away in a box you could use and take way cups I will stay there again thank you so much all the staff
David
Stayed 1 night in Aug 2023
Response from SC on Aug 11, 2023
Dear Guest,Many thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
It’s a new property, clean, awesome breakfast selections. Staff were always friendly and helpful. Tamer, was very nice and helpful 😊
Anita
Stayed 4 nights in Jul 2023
Response from LO on Jul 26, 2023
Hello Anitathank you very much for your great review.We are very pleased that you had a great stay with us.We would be very happy to welcome you back soon.best regards Louisa OsswaldFront Office Agent
Dear Guest,Thank you very much for your review!We are glad that we could provide you with an amazing experience at our hotel.We are looking forward to your next stays!Best regards,Carlos CórdobaFront Office Agent
Dear guest, thanks a lot for your stay, well be glad to welcome you again in our hotel.
10/10 Excellent
Evelyn
Jul 2, 2023
Evelyn
Stayed 1 night in Jun 2023
Response from Carlos Córdoba on Jul 3, 2023
Dear Ms.Evelyn,Thank you very much for this fantastic review! We are very happy that you had an amazing experience in our Hotel and wish you come back soon!Best regards,Carlos CórdobaFront Office Agent
Hello Simithank you very much for taking the time to wirte a comment about your last stay with us.Were happy to read, thaht you had a great stay here.Looking forward to welcome you soon again.kind regardsLouisa OsswaldFront Office Agent
It was very clean and the breakfast was excellent. The women at the desk were helpful and friendly. We were also provided with free passes for the bus. Excellent hotel.
My only criticism is that there should be a restroom on the ground floor. I didn’t see one.
Carol
Stayed 1 night in Jun 2023
Response from Louisa O. on Jul 2, 2023
Hello Carolthanlk you very much for your great feedback.Were looking forward to welcome you again in our hotel.kind regardsYour Hotel-Team
My stay was excellent. Supportive staff, hygienic food.
Viswanath
Stayed 4 nights in May 2023
Response from Grazia on May 31, 2023
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
First of all, what Expedia gave as a price 122.50 CHF I apid 144.50 CHF. You should correct that... In bathroom the thermostat was broken you could not have a constant water T°C. You could not have warm water...
Ayhan
Stayed 1 night in Feb 2024
Response from EFA on Mar 2, 2024
Dear GuestThank you very much for your review. We are wondering why you didn't book directly with us for the mentionned price? We are sorry that you had problems with the thermostat during your stay. We will have a look at it with our technician service.Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
Lieber GastVielen herzlichen Dank für Ihre positive Gästebewertung. Es freut uns sehr, dass Sie einen schönen Aufenthalt in unserem Haus verbringen konnten und mit unserem Service zufrieden waren. Wir wünschen Ihnen eine gute Zeit und würden uns freuen, Sie wieder einmal bei uns begrüssen zu dürfen.Freundliche GrüsseIhr Holiday Inn Express & Suites Team Basel-Allschwil
Hotel modern recent . A 10 minutes du centre ville , la chambre est assez grande et confortable . Bon petit déjeuné .
Gaetan
Stayed 1 night in Feb 2024
Response from Reception on Feb 11, 2024
Cher Client,Nous vous remercions pour commentaire positif. Nous apprécions votre commentaire et sommes ravis d'apprendre que vous avez apprécié votre séjour. Nous espérons pouvoir vous accueillir une prochaine fois. Meilleures Salutations Votre équipe Holiday Inn Express & Suites Basel-Allschwil
Dear KonstantinosWow, many thanks for your positive review.We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
Un excellent rapport/qualité prix. Un personnel très prévenant et très professionnel. Nous étions avec notre chien qui a été aussi des plus considérés. Le petit-déjeuner était aussi de grande qualité. Idéal comme hôtel étape, pour des séjours d’affaires ou pour découvrir Bâle !
Philippe
Stayed 1 night in Dec 2023
Response from Serena Palmieri Front Office Agent on Dec 24, 2023
Cher client, Merci beaucoup pour votre fantastique commentaire ! Nous sommes ravis d'avoir pu répondre à vos attentes et d'avoir été satisfaits de notre service. Nous espérons vous accueillir à nouveau dans un avenir proche ! Chaleureuses salutations,
Lieber GastWir freuen uns, dass wir Ihnen ein tolles Erlebnis in unserem Hotel bieten konnten.Es sind Bewertungen wie diese, die uns dazu bringen, uns jeden Tag zu verbessern und unseren Gästen einen noch besseren Service zu bieten.Wir wünschen Ihnen ein frohes Weihnachtsfest!Viele GrüsseCarlos CórdobaFront Office Agent
Dear GuestMany thanks for giving us a positive review. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
Sehr schönes neues Hotel, sehr bequeme Betten und schöne Zimmer, sehr freundliches Personal. Sehr sauber. Frühstück war sehr lecker. Praktische Anbindung zum öffentlichen Nahverkehr. Eine Buchung wert! Wir haben uns sehr wohl gefühlt.
Alexander
Stayed 4 nights in Nov 2023
Response from Carlos Córdoba on Dec 23, 2023
Lieber GastVielen Dank für Ihre positive Bewertung! Alle Punkte, die Sie erwähnt haben, sind die Basis dessen, was ein Hotel sein sollte, und wir sind froh, dass wir den besten Service auf diesem Niveau bieten können!Unser Team wünscht Ihnen ein frohes Weihnachtsfest und ein gutes neues Jahr!Viele GrüsseCarlos CordobaFront Office Agent
Dear Guest,Thank you for your positive review! We are glad we could fulfill your expectations by reaching a score of 8/10. Our team hopes you have a Merry Christmas and a Happy New Year.Best regards,Carlos Córdoba
Dear Guest Many thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon! Warm regards, Your Holiday Inn Express & Suites Team Basel-Allschwil
Lieber DanielVielen Dank, dass Sie sich die Zeit genommen haben, Ihren letzten Aufenthalt bei uns zu bewerten.Es freut uns sehr zu lesen, dass Sie einen großartigen Aufenthalt bei uns hatten.Wir würden uns sehr freuen, Sie ganz bald wieder bei uns begrüßen zu dürfen.Bis dahin wünschen wir Ihnen alles GuteHerzliche GrüßeLouisa OsswaldFront Office Agent
10/10 Excellent
YANELI
Nov 17, 2023
YANELI
Stayed 1 night in Nov 2023
Response from Verena Beck on Nov 19, 2023
Dear Yanelithank you for this great rating, we hope to welcome you again. Have a fantastic day !
Dear GuestThank you for your kind feedback.We are happy that our service fullfilled your expectations.We hope to see you again soon and wish you a good time.Best regardsyour HOLIDAY INN Express & Suites Basel - AllschwilTeam
10/10 Excellent
rapp
Sep 28, 2023
rapp
Stayed 1 night in Sep 2023
Response from Louisa O. on Oct 2, 2023
Dear ChristopheThank you for taking the time to rate your recent stay with us.We are very pleased to read that you had a great stay with us.We would be very happy to welcome you again very soon.Until then we wish you all the bestBest regardsLouisa OsswaldFront Office Agent
10/10 Excellent
HOI YEE
Sep 26, 2023
HOI YEE
Stayed 1 night in Sep 2023
Response from Louisa O. on Oct 2, 2023
Dear HoiThank you for taking the time to rate your recent stay with us.We are very pleased to read that you had a great stay with us and that everything was perfect.We would be very happy to welcome you again very soon.Until then we wish you all the bestBest regardsLouisa OsswaldFront Office Agent
10/10 Excellent
Joerg
Sep 10, 2023
Joerg
Stayed 1 night in Sep 2023
Response from Reception on Sep 13, 2023
Lieber GastVielen herzlichen Dank für Ihre positive Gästebewertung. Es freut uns sehr, dass Sie einen schönen Aufenthalt in unserem Haus verbringen konnten und mit unserem Service zufrieden waren. Wir wünschen Ihnen eine gute Zeit und würden uns freuen, Sie wieder einmal bei uns begrüssen zu dürfen.Freundliche GrüsseIhr Holiday Inn Express & Suites Team Basel-Allschwil
Warum bauen sie eine grosse schöne Bar und schliessen sie um 22 Uhr? Personal war ja noch da! Keine anderen Restaurants in der Umgebung, nicht mal eine Minibar im Zimmer. Leider werden wir wohl nie mehr kommen.
John
Stayed 1 night in Sep 2023
Response from Louisa O. on Oct 2, 2023
Lieber Johnvielen Dank, dass Sie sich die Zeit genommen haben Ihren letzten Aufenthalt bei uns zu bewerten.Für die Unannehmlichkeiten die Sie erfahren haben, möchte ich mich aufrichtig bei Ihnen entschuldigen und Ihnen vergewissern, dass dies nicht unser Leistungsstandart ist.Ich hoffe wir können Sie vielleicht bei Ihrem nächsten Aufenthalt bei uns, von unserer schönen Bar begeistern.herzliche GrüßeLouisa OsswaldFront Office Agent
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
10/10 Excellent
NCOLE SUZANNE
Sep 7, 2023
NCOLE SUZANNE
Stayed 2 nights in Sep 2023
Response from Reception on Sep 9, 2023
Dear Suzanne,Many thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
Dear GuestMany thanks for your positive review. We appreciate the feedback and are delighted to hear that you enjoyed your stay. Wed like to take this opportunity to thank you for choosing us and look forward to welcoming you back soon!Warm regards,Your Holiday Inn Express & Suites Team Basel-Allschwil
A Bâle il semble que personne parle le français. dans l'Hôtel il n y a que des textes en allemand et en anglais.
Sécurité comprise. Pas clair pour prendre les transports en commun. Parking hors de l'Hôtel avec passage dans du gravier, pas facile de faire rouler la valise. tres bon petit déjeuner belle sale.
J'ai réservé une chambre avec 2lits simple et je me suis retrouvé avec 1 lit double...........
Verified traveller
Stayed 2 nights in Aug 2023
Response from Reception on Sep 3, 2023
Cher clientNous vous remercions vivement pour votre évaluation. Nous sommes désolés que vous ayez eu des complications pendant votre sejour. Nous vous assurons que ce ne sont pas des standards de notre travail et que nous allons régler cela avec le personnel. Nous vous souhaitons un bon séjour et serions heureux de pouvoir vous accueillir à nouveau chez nous.Meilleures salutationsVotre équipe Holiday Inn Express & Suites Bâle-Allschwil
10/10 Excellent
Ulli
Aug 25, 2023
Gute Anbindung an Innenstadt und Bahnhof SBB, hervorragendes Preis-Leistungsverhältnis
Ulli
Stayed 2 nights in Aug 2023
Response from Grazia Cedro on Sep 3, 2023
Lieber GastVielen herzlichen Dank für Ihre positive Gästebewertung. Es freut uns sehr, dass Sie einen schönen Aufenthalt in unserem Haus verbringen konnten und mit unserem Service zufrieden waren. Wir wünschen Ihnen eine gute Zeit und würden uns freuen, Sie wieder einmal bei uns begrüssen zu dürfen.Freundliche GrüsseGrazia CedroFront Office Agent
Dear Guest,Thank you very much for your fantastic review! We are glad we were able to meet your expectations and hope to see you again.Your Holiday Inn Express&Suites Basel - Allschwil Team
10/10 Excellent
Sindre
Jul 16, 2023
Sindre
Stayed 2 nights in Jul 2023
Response from LO on Jul 26, 2023
Hello Sindrethank you very much for your great review.We are very pleased that you had a great stay with us.We would be very happy to welcome you back soon.best regards Louisa OsswaldFront Office Agent