The hotel has the best site in Vilamoura without a doubt. Walking distance to restaurants, bars, shops etc. Views of both the harbour and the beach. Breakfast has the usual standard choices however the food is not particularly hot. Peppers restaurant on site has excellent service and food, would recommend a visit although a little pricier.
Down side, service at the pool bar area is particularly poor, lacking in remembering your order, no visible communication with there customers to place an order in the first place. No organisation whatsoever.
If you have booked a Puro Beach room this comes with free access to both the adult pool area and beach area with better lounge chairs however you need to book your visits to these areas in advance or your turned away. Getting to your seats takes a considerable time to achieve, for some reason looking on a computer to see which chairs is yours seems to be extremely difficult to look up for the hostesses. Your a supposed to have complimentary water and fruit on arrival in both these areas. Good luck getting them before you leave your chairs for the day. Plenty of staff attending however no real work being carried out, lacks organisation also and staff either forget your order or bring it a good hour later. This seriously needs to be addressed. They are more interested in serving the public that has paid a bomb to enter rather than those who have paid in their room rate. A DJ blasts music from 3pm daily at both areas.