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Reviews of The Brudenell Hotel

4 out of 5
The Brudenell Hotel
The Parade, Aldeburgh, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 96 out of 151 reviews" "
Rating 8 - Good. 48 out of 151 reviews" "
Rating 6 - Okay. 4 out of 151 reviews" "
Rating 4 - Poor. 2 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - would highly recommend
Thank you to the lovely staff in the hotel who made the experience amazing. The food and bar was also incredible. Would highly recommend
Stayed 1 night in Feb 2024
Response from The Brudenell Hotel on Feb 26, 2024
Dear Peter, Thank you for your review. We are delighted you have enjoyed your time with us and we hope you will choose to return soon! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful place to stay
Wonderful place to stay on the seafront , excellent food and staff. We cant wait to return. Thank you team Brudenell
Stayed 1 night in Feb 2024
Response from The Brudenell Hotel on Feb 5, 2024
Dear Tessa, Thank you for your review. We are delighted you have enjoyed your time with us and we hope you will choose to return in the near future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view from our room, clean, comfortable, friendly staff, good food.
Stayed 3 nights in Jan 2024
Response from The Brudenell Hotel on Jan 25, 2024
Dear Carlo, Thank you for your feedback! We are pleased to hear you had enjoyed your visit and hope to see you again soon. Kind regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room highly recommended with a seaview wot could be better!
Stayed 1 night in Jan 2024
Response from The Brudenell Hotel on Jan 22, 2024
Dear Gary, Thank you for your review. We are delighted you have enjoyed your time with us and we hope you will choose to return in the near future! Kindest Regards, The Brudenell Hotel

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away.
2 night stay, very good breakfast, we has room on 2 nd floor, warm and quiet. Room had double bed, which seemed small, room could have easily accommodated a king size bed. Room was very clean and recently refurbished and was generally comfortable with 2 easy chairs and a desk chair. We had a room at the rear, not a sea view, but the rear looked over the estuary as was more interesting. We ate in the hotel restaurant and felt it was quite average. We’d stay here again.
Stayed 2 nights in Jan 2024
Response from The Brudenell Hotel on Jan 21, 2024
Dear Ian, Thank you for your review. We are delighted you have enjoyed your time with us and we will make sure to forward over your comments to our Management Teams. We do hope you will choose to return in the near future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Brudenell Hotel on Jan 21, 2024
Dear Joel, We are delighted you have enjoyed your time with us and we hope you will choose to return soon! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from The Brudenell Hotel on Dec 20, 2023
Dear Julie, Thank you for taking the time to rate your stay. We are delighted you have enjoyed your time with us and we hope you will choose to visit us again in the near future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top rate. Only one thing - upstairs the corridor outside, and inside my room was really far too hot and the water was scalding too. But the staff were incredibly friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Brudenell Hotel Team on Oct 4, 2023
Thank you for taking the time to review your stay with us. We're glad you enjoyed your visit, but will get our Maintenance team to check on the matters you have raised. We hope to see you again.

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Room good value for money other than being too hot! Hit and miss service at reception and at breakfast, but sometimes the service was excellent and the food was always delicious.
Stayed 2 nights in Sep 2023
Response from The Brudenell Hotel on Sep 18, 2023
Dear Fiona, Thank you for taking the time to provide us with feedback on your recent visit. We are pleased to hear you had enjoyed your time with us and hope you will choose to return again soon. Kind regards, The Brudenell Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Excellent stay apart from TV out of action most of time Parking also a problem
Stayed 5 nights in Sep 2023
Response from Brudenell Hotel Team on Sep 9, 2023
Thank you for taking the time to write a review of your visit. We're glad you enjoyed the majority of your stay with us, and we're sorry you had these problems. We hope to see you again in the future.

8/10 Good

AnneMarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet location. Superb for enjoyingvthe eelights of Aldeburgh
Stayed 3 nights in Aug 2023
Response from The Brudenell Hotel on Aug 5, 2023
Dear AnneMarie, Thank you for your review. We hope you have enjoyed your time with us and you will choose to visit us again in the near future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel by the sea with outside terrace
Beautiful hotel by the sea with outside terrace
Stayed 1 night in Jul 2023
Response from cro on Jul 19, 2023
Dear David, Thank you for your review. We are delighted you have had a lovely time with us and we hope to see again in the near future! Kindest Regards

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel directly on the seafront
We enjoyed a wonderful night in the Brudenell to celebrate our Wedding Anniversary. It is a lovely modern and clean hotel set on the promenade with fabulous beach and sea views. The room had everything we required for a comfortable nights stay and bed was very comfy. Staff were all very friendly and helpful and made you feel very welcome. We enjoyed a very tasty breakfast. We will definitely be returning as had such a lovely stay.
Stayed 1 night in Jul 2023
Response from The Brudenell Hotel on Jul 13, 2023
Dear Lorraine,Thank you for your wonderful review. We are delighted you have had such a lovely time with us and we will make sure to forward over your kind words to all our Teams. We hope we will have the pleasure of welcoming you back soon! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely break the only down side was the parking
Stayed 2 nights in Jun 2023
Response from The Brudenell Hotel on Jun 23, 2023
Dear Christine, Thank you for your kind feedback! We are pleased to hear you had enjoyed your time with us and hope you will choose to return again soon. Kind regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and amenities
Nice double room, with a non-sea view but nice view of the flatlands behind the hotel. Breakfast was very tasty but waited 40 mins for hot food on the Sunday of our stay, despite having a reservation for the meal. Bit noisy, but not unexpected for a decent size hotel.
Stayed 2 nights in May 2023
Response from The Brudenell Hotel on May 11, 2023
Dear Emily, Thank you for taking the time to provide feedback on your stay. We are pleased to hear you had enjoyed your time with us and hope to see you again soon! Kind regards,

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from The Brudenell Hotel on Apr 16, 2023
Dear William,Thank you for taking the time to rate your visit! We hope you have had a lovely time with us and you will visit us again in the near future! Kindest Regards, The Brudenell Hotel

8/10 Good

Dr Graham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have always enjoyed this hotel with its stunning location. I was disappointed by some staff indifference and obvious lack of care for the comfort of guests.
Stayed 2 nights in Apr 2023
Response from The Brudenell Hotel on Apr 5, 2023
Dear Dr Graham, Thank you for your feedback. We hope you have had a lovely time with us despite of the issues encountered - should you wish to discuss your experience further please do not hesitate to contact us directly at the hotel. We hope you will choose to visit us again in the near future! Kindest Regards, The Brudenell Hotel

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Brudenell Hotel on Apr 2, 2023
Dear Alison, Thank you for taking the time to rate your visit. We hope you have had a lovely time with us and you will choose to stay with us again in the near future! Kindest Regards,The Brudenell Hotel

10/10 Excellent

Jayne

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Next door to Fisher’s Gin!!
Stayed 1 night in Mar 2023
Response from The Brudenell Hotel on Mar 31, 2023
Dear Jayne, Thank you for taking the time to provide feedback on your visit! We hope you had enjoyed your stay with us and would love to welcome you back again soon. Kind regards,

6/10 Okay

lesley

Liked: Cleanliness, staff & service, room comfort
Noisy room
Hotel and staff very pleasant however the room was very noisy, from the lift noise and water pipes banging.
Stayed 1 night in Feb 2023
Response from The Brudenell Hotel on Feb 14, 2023
Dear Lesley, Thank you for your feedback! We are sorry to hear of the issues you had experience but do hope you had enjoyed your stay in spite of this. Kind regards,

10/10 Excellent

Zoe, Dorking

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay - fantastic location and lovely hotel
Response from The Brudenell Hotel on Jan 17, 2023
Dear Zoe, Thank you for your review. We are delighted you have had a lovely stay with us and we hope to see you again in the near future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

MRS RUTH J

Stayed 1 night in Dec 2022
Response from The Brudenell Hotel on Dec 22, 2022
Dear Ruth, Thank you for your feedback! We are pleased to hear you had enjoyed your visit and hope you will choose to return in the new year. Kind regards,

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Fabulous stay. Very relaxing. Staff were very friendly and professional. Will definitely stay again.
Stayed 2 nights in Dec 2022
Response from The Brudenell Hotel on Dec 17, 2022
Dear Valerie, Thank you for your wonderful feedback. We are delighted you had a lovely stay with us and we do hope to see you again in the not-too-distant future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dog friendly hotel
We stayed with our dog in room 210. There was a down of dog treats in the room which was a nice touch. Room was big and had a balcony from which we could see the sea. Staff were great as was the food
Stayed 1 night in Oct 2022
Response from The Reservations Team on Oct 26, 2022
Many thanks for your lovely review, we're so glad to hear you (and Dennis!) enjoyed your stay with us. We hope to see you all again soon.

10/10 Excellent

Tracey

Stayed 1 night in Oct 2022
Response from The Brudenell Hotel on Oct 12, 2022
Dear Tracey, Thank you for your review! We hope you will choose to visit us again soon. Kind regards,

8/10 Good

Kanav, New Delhi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite near to town centre and very easily accessible by walk towards town centre and beach. I booked a standard room but i was bit disappointed by the size of the room.
Stayed 2 nights in Sep 2022
Response from The Brudenell Hotel on Sep 27, 2022
Dear Kanav, Thank you for your feedback! We hope you had enjoyed your stay with us despite the issues you had experienced with the size of your room. Kind regards,

10/10 Excellent

lynda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel in a wonderful location. Rooms very tasteful and comfortable. Will definitely return.
Stayed 2 nights in Aug 2022
Response from The Reservations Team on Aug 26, 2022
Many thanks for your lovely review, we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the beach and close to the town centre. Lovely walks on the beach. Hotel staff very friendly. Delicious breakfast each day. Enjoyed dining both in and out of the hotel. Not far to RSPB Minsmere. Boats to look at on the sea. Well maintained property nicely decorated.
Stayed 3 nights in Jul 2022

10/10 Excellent

Tracy

Stayed 1 night in Jul 2022
Response from The Brudenell Hotel on Jul 19, 2022
Dear Tracy, Thank you for your review! We hope you had enjoyed your stay with us and look forward to welcoming you back soon. Kind regards,

8/10 Good

STEPHEN

Stayed 1 night in Jul 2022
Response from The Brudenell Hotel on Jul 15, 2022
Dear Stephen, Thank you for taking the time to rate your visit. We hope you had enjoyed your stay with us and look forward to welcoming you back in the future. Kind regards,

8/10 Good

Lindsay-ann

Short of trained staff.
Short staffed. Staff did not have enough knowledge of food. Told my food would be warm, but came straight out if the fridge.
Stayed 4 nights in Jun 2022
Response from The Brudenell Hotel on Jul 4, 2022
Dear Lindsay-Ann, Many thanks for your feedback. Please accept our sincerest apologies for the issues you had experienced during your stay with us. We have passed these comments over to our management team for review and hope you will give us the chance to put this right for you should you choose to visit us again. Kind regards,

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance to hotel and surrounding area are disappointing,once you are in its lovely . Overlooks the sea for dining . Staff super friendly. Would definitely go again
Stayed 1 night in May 2022
Response from The Brudenell Hotel on Jun 11, 2022
Dear Shirley, Thank you for your feedback. We are delighted you had a lovely stay with us and please rest assured we will pass on your comments to our Management Teams. We dope to see you again in the future! Kindest Regards, The Brudenell Hotel

8/10 Good

vivien

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from The Brudenell Hotel on May 21, 2022
Dear Vivien, Thank you for taking the time to rate your stay. We hope you had a lovely time with us and we can see you again in the future! Kindest Regards, The Brudenell Hotel

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Had a lovely stay at the Brundenell. The staff were all lovely and attentive and two amazing evening meals and top notch breakfast. No complaints, would stay again x
Stayed 2 nights in Apr 2022
Response from The Reservations Team on Apr 27, 2022
Many thanks for your lovely review, we hope to see you again soon.

10/10 Excellent

Jane

Stayed 1 night in Apr 2022
Response from The Brudenell Hotel on May 9, 2022
Dear Jane, Thank you for your feedback! We hope you had a lovely stay with us and look forward to welcoming you again soon. Kind regards,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel, Great Location
A lovely hotel, really friendly staff, superb sea views and gorgeous breakfast. We will be back......
Stayed 1 night in Apr 2022
Response from The Brudenell Hotel on Apr 14, 2022
Dear Tony, Thank you for your feedback. We are delighted you had a lovely stay with us and hope to see you again in the near future! Kindest regards,

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
We had a lovely short break at the hotel. Staff were excellent - helpful and very polite. It was just a shame that we were only staying one night. The car park was small but as we got there quite early we didn’t have a problem. Right on the beach was perfect. I would highly recommend and I would definitely go back again
Stayed 1 night in Feb 2022
Response from The Brudenell Hotel on Feb 27, 2022
Dear Shirley, Thank you for your wonderful feedback. We are delighted you had a lovely stay with us and hope to see you again in the future! Kindest Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from The Reservations Team on Feb 23, 2022
Many thanks for your score, we hope to see you again.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay with nothing but good things to stay about the hotel and staff
Stayed 2 nights in Feb 2022
Response from Reservations Team on Feb 13, 2022
Thank you for your kind words. We look forward to seeing you again soon!

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely views at the front of the hotel and a great breakfast
Stayed 1 night in Feb 2022
Response from Reservations Team on Feb 13, 2022
Thank you for your positive review. We hope to welcome you back soon!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay by the sea. Great restaurant, wonderful staff and brilliantly equipped room. The only negative was that in our room the walls were very thin and we were woken by our neighbours who came back late (and then heard every word they said for the next fifteen minutes before they went to bed). But that may have been our specific room as we were in a side corridor apart from the other rooms. Would still recommend!
Stayed 1 night in Feb 2022
Response from The Reservations Team on Feb 11, 2022
Many thanks for your comments, we're really glad you enjoyed your stay. Your feedback about the room will be passed to our management team for review but we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and friendly hotel
We've stayed here before and will do so again. Lovely, friendly modern hotel in a great location.
Stayed 1 night in Jan 2022
Response from The Brudenell Hotel on Feb 4, 2022
Dear Guest, Thank you for your feedback. We are delighted you had a lovely stay with us and do hope to see you again! Kindest Regards,

10/10 Excellent

Zoe, Dorking

Stayed 3 nights in Jan 2022

10/10 Excellent

Tanya

Stayed 1 night in Jan 2022
Response from The Reservations Team on Jan 17, 2022
Many thanks for your score, we hope to see you again soon.

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay here and really enjoyed both Aldeburgh and the hotel. Room was on the small side for a double but as it was only me no problem. Might be a squeeze for 2 people. Bathroom had been renovated recently and was very bright and spacious. My only complaint was the room was next to the lift which made an annoying whirring noise every time it went up and down. However after 10pm hardly anyone used it so didn’t disturb my sleep. Staff were all very friendly and helpful - did try and find me another room but couldn’t sort one out. Food was very good - both my dinner and breakfast. Parking can be a bit of a problem - hotel only has a small car park and a few spaces in a garage opposite. However you can park for free along the path in front of the hotel. Will definitely stay here again next time I visit Aldeburgh.
Stayed 1 night in Jan 2022
Response from The Brudenell Hotel on Jan 14, 2022
Dear Laurence, Thank you for your feedback. We are delighted you did have a lovely stay with us and please rest assured that we will pass on your comments to our Management Teams. We do hope to see you again in the future. Kind Regards,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and restaurant
It was lovely we will definitely come back but would have a sea view room next time. Unfortunately we didn’t sleep very well as above us was quite noisy but this could not have been avoided. We could have asked to move but for a 2 night stay we didn’t want to upheave.
Stayed 2 nights in Jan 2022
Response from The Reservations Team on Jan 7, 2022
Many thanks for your feedback, we are glad you had an enjoyable stay (apart from the noise!). We hope to see you another time.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect anniversary stay
Only one might but we were welcomed warmly and the service for breakfast was lovely.
Stayed 1 night in Dec 2021
Response from The Reservations Team on Dec 24, 2021
Thank you for your kind words. We're glad you enjoyed your anniversary stay with us, and hope to see you again soon.

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Brudenell Hotel on Dec 21, 2021
Dear Christine, Thank you for taking the time to rate your stay. We hope you had a lovely stay with us and we can see you again in the future. Kindest Regards,

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Overall a very enjoyable stay. Parking initially an issue partly due to lack of clarity in the description of the hotel. However it was resolved well enough at reception. Friendly service from all staff encountered but at breakfast items needed to be asked for more than once which detracted from an otherwise enjoyable meal. Dog made very welcome- a definite plus.
Stayed 1 night in Dec 2021
Response from The Brudenell Hotel on Dec 19, 2021
Dear Heather, Thank you for your feedback. We are glad you had an enjoyable stay with us and please rest assured I will pass on your comments to our Managements Team, in order to improve our services. We hope to see you again in the future. Kindest Regards,

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from The Brudenell Hotel on Dec 15, 2021
Dear Jill, Thank you for taking the time to rate your stay. We do hope you had a lovely stay with us and we can see you again in the future. Kindest Regards,