Reception

Reviews of Motel 6 Albany, NY

2 out of 5
Motel 6 Albany, NY
100 Watervliet Ave, Albany, NY

Reviews

5.0
Rating 10 - Excellent. 111 out of 1004 reviews" "
Rating 8 - Good. 163 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 179 out of 1004 reviews" "
Rating 2 - Terrible. 388 out of 1004 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Cheryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no way to get near our room except through the front office doors. The side doors near our room no longer had a tap system to get in. VERY INCONVENIENT The floor in our room was sticky. I guess you get what you pay for. Price was very low.
Stayed 1 night in May 2024

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room no AC or working TV
Stayed 1 night in May 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on May 14, 2024
Dear Herbert,Your kind feedback about your stay with us makes us very happy. Our intention is to ensure that each and every one of our visitors feels at home. We are encouraged to keep trying our hardest to provide each and every guest with an outstanding experience by hearing this, which reassures us that we have accomplished our goal. We really hope to see you here soon againSincerely, Hotel Manager

2/10 Terrible

ROBERT

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Burned worn linen, Dirty everything. We have no idea when the room was last cleaned.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear ROBERT,We're truly sorry to hear about your disappointing experience. Your feedback is deeply concerning, and we assure you that this does not meet our standards of cleanliness. We will investigate this matter thoroughly and take immediate action to address the issues you've raised. Please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 7, 2024
Dear Anthony,What a surprise! We appreciate your effort in giving us a five-star review! Hearing about your wonderful experience with us makes us very glad. It makes us very happy to hear that we were able to deliver excellent customer service. Anytime you have needs in the future, we look forward to helping you. Once more, thank you!Sincerely, Hotel Manager

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Bradley,Thank you for choosing to stay at our property. We sincerely apologize that your experience did not meet your expectations, and we would greatly appreciate the opportunity to learn more about the specific events that occurred during your stay. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We genuinely care about our guest's satisfaction, and we take guest feedback seriously. Rest assured, we will thoroughly investigate the issues you encountered and take appropriate actions to prevent any similar occurrences in the future. Your insights will play a crucial role in helping us enhance our overall guest experience. We truly appreciate your feedback and would like to request your understanding and consideration in providing us with another opportunity to serve you better. We are committed to making the necessary improvements to ensure that your next stay exceeds your expectations.Sincerely, Hotel Manager

8/10 Good

Yedda, Astoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways smell terrible, my bathroom had a dirty tub (luckily, I didn't plan on showering there, only needed a place to sleep for one night), some towels were stained, towel holder was broken, EXTREMELY NOISY during the ENTIRE NIGHT. I couldn't sleep at all! People slamming doors, talking loudly, I could smell cigarette smoke from my room. STAY AWAY!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear YEDDA,We appreciate you taking the time to provide feedback on your recent stay. We're deeply sorry to hear about the issues you encountered, particularly with cleanliness, noise disturbance, and maintenance concerns. Your experience is not reflective of our standards, and we sincerely apologize for any inconvenience caused. We will investigate these matters thoroughly to ensure they are promptly addressed. Your feedback is invaluable in our commitment to providing exceptional experiences for all our guests.Sincerely, Hotel Manager

6/10 Okay

Hascheley

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Hascheley,Thank you for your feedback. We're sorry to see that your experience was just average. If there's anything specific that we can do to improve and earn a higher rating next time, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Hotel Manager on Feb 19, 2024
Dear Kevin,We have noted your one-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Hotel Manager

8/10 Good

Kevin

Ok
Stayed 7 nights in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Kevin,Thank you for your thoughtful feedback and the 4-star rating! We're pleased to hear that you enjoyed your stay overall. Your input is valuable, and we will use it to enhance our services further. We look forward to the opportunity to host you again and provide an even better experience. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Javier

Disliked: Property conditions & facilities
The dirtiest place around.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Javier,We're deeply sorry to hear about your experience. Cleanliness is a top priority, and we apologize for falling short of your expectations. Your feedback is crucial, and we'll address the issues promptly to ensure a more positive experience for our guests in the future. If you'd like to share specific details, please feel free to do so. We appreciate your honesty and hope you'll give us another chance to provide a better stay.Sincerely, Hotel Manager

10/10 Excellent

Kevin

Stayed 11 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Kevin,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Guest,We appreciate your feedback, and we're sorry to hear that your experience fell short of expectations. If there are specific aspects or issues you'd like to share for improvement, please feel free to provide more details. We value your input and are committed to enhancing our services. Sincerely, Hotel Manager

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6...? smoke shop 6 is more realistic
This is by far the worst hotel o have ever stayed in. The lady at the front desk was nice enough, but the state of the hotel, the cleanliness of the room in general and the rank smell of weed and cigarettes for a "non smoking" property was mind blowing. Idk that I'll ever stay at another motel 6 after this weekend.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Lindsay,We apologize for the subpar experience during your stay. Your feedback is essential, and we're addressing the issues you've raised with urgency. We're committed to ensuring a clean, comfortable, and smoke-free environment for all guests. Please consider giving us another chance, we're working hard to make necessary improvements.Sincerely, Hotel Manager

2/10 Terrible

Jermaine

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 13, 2023
Dear Jermaine,We appreciate your candid feedback and apologize for falling short of your expectations. We take your concerns seriously and will use your comments to improve our services. If you have any specific suggestions or would like to discuss your experience further, please feel free to contact our team. We value your feedback and hope for an opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Frances

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was gross!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Frances,We're truly sorry to learn that your stay was unsatisfactory. Cleanliness is a top priority, and we regret any lapse. Your feedback is invaluable, and we're addressing the issues internally to prevent recurrence. We appreciate your honesty and hope to have the opportunity to provide a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

wytishia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Wytishia,We're disappointed to see your rating, and we'd like to understand more about your experience. Please share specific details or concerns so we can address them promptly and work towards enhancing our services. Your feedback is crucial, and we're committed to ensuring a better stay for you in the future.Sincerely, Hotel Manager

10/10 Excellent

Wendy Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely accomadating. All of them!!
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Wendy Ann,Hello! We're thrilled to hear that our staff made your stay enjoyable and were extremely accommodating. Providing excellent service is a top priority for us, and it's wonderful to know that our team members contributed to your positive experience. Thank you for choosing us, and we look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

8/10 Good

Kelly

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
There isnt great transportation and no places to eat except one place
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Kelly,Thank you for sharing your feedback. We apologize for any inconvenience regarding transportation and dining options. We appreciate your insights, as they help us identify areas for improvement. Our team is working to enhance the overall guest experience, and we hope to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever. Rooms were dirty. Smelled like cigarettes in a non smoking room. Screaming and yelling down the hall. Heard a lady getting beat up next door. The bath tub was so dirty. Garbage in places like in the drawers. Nothing was clean or has been cleaned. People randomly banging on our door. I booked for 2 nights but only stayed for one. I told the front desk about the abuse next door to please call the cops but nothing was done.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 1, 2023
Hi Lisa,We are truly sorry to hear about the distressing experience you had during your stay with us. Your account of the cleanliness, unpleasant odours, and concerning incidents is deeply concerning, and we apologize for failing to provide a safe and comfortable environment. This is not reflective of our standards, and we take this feedback seriously. We will investigate these issues thoroughly and take immediate action to address and rectify them. Your safety and well-being are our top priorities, and we deeply regret that we fell short during your visit. Please accept our sincere apologies, and we hope to have the opportunity to make things right in the future.

2/10 Terrible

Ciara

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on Nov 30, 2023
Hi Ciara,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities
You are better sleeping in your car. Motel smells like urine, room is dirty, locks do not work on the door. Just awful - stayed in the room for less than 5 minutes then left. Do not book here even if it is free - not worth it.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Hi Audrey,We take your comments seriously and will address this with the management to ensure improvements are made. Please know that this falls far below the standard we aim to provide. We hope to have the opportunity to serve you better on your next visit.

2/10 Terrible

sarah

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Hi Sarah,We're eager to learn about the difficulties you encountered during your visit, as indicated by your 2-star rating. Our aim is to deliver an exceptional experience so, your honest feedback, whether it's positive or negative, is incredibly important for our ongoing improvement. We're excited about the chance to better serve you in the future.

6/10 Okay

Randi

Disliked: Cleanliness, property conditions & facilities
2 star…maybe.
Run down and Not clean. Place smells like urine. Should be a pay by the hour. Staff were nice and friendly.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Randi,We regret to hear about your disappointing experience. This does not meet our usual standards, and we sincerely apologize for any discomfort you encountered. We appreciate your kind words about our staff. Your feedback is important, and we will address the issues you mentioned. We hope you will consider giving us another chance in the future.

2/10 Terrible

Kristy

Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 7, 2023
Hi Kristy,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 Poor

Geoffrey

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Hi Geoffrey,As you have rated us below 3, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

4/10 Poor

david j

Disliked: Cleanliness, property conditions & facilities
Bad smell and too dirty around
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Hi David,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize you had during your stay. Your feedback is valuable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

2/10 Terrible

Andy

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Don’t stay there!
The most dirty hotel I have ever been in. The cigarette smell was awful and made me sick.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Hi Andy,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

2/10 Terrible

Sandra

Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi Sandra,We are eager to understand the challenges you faced during your visit as you have rated us 1. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is valuable for our improvement. We are looking forward to the opportunity to serve you in the future better.

2/10 Terrible

Daniel, Scarborough

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Hi Daniel,I regret to hear that your experience didn't meet your expectations. If you would like to share specific concerns, we would appreciate the feedback. Our aim is to provide a positive stay for all guests, and we regret if we fell short in your case. We hope to have the opportunity to serve you better next time.

8/10 Good

KEITH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some inconsiderate guests when I stayed
The property and staff were fine. The location and long-stay guests, like any city, had it's lows. Not recommended for, say, a single lady traveler. Let's just say that some music in the night, and some loud conversations, suggested some less considerate guests.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Hi Keith,We are pleased that you found our property and staff satisfactory. We are sorry to hear about the disturbances caused by other guests. Please know that we take such concerns seriously, and we'll continue to work on providing a comfortable and peaceful environment for all our guests. We hope to have the opportunity to welcome you back for an improved experience.

8/10 Good

Lizbeth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My son’s pillow was dirty and there was a lot of noise and vulgarity in the hallway, early in the morning.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hi Lizbeth,It's disheartening to hear about the dirty pillow and the disturbance in the hallway. This is certainly not the experience we aim to provide. Please know that your feedback is invaluable, and we will take steps to address these issues promptly. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terrible

Eduardo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad service, filthy room conditions.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 26, 2023
Hi Eduardo,I deeply regret to hear about the unsatisfactory service and room conditions you experienced. This is not reflective of our usual standards. Please accept our sincere apologies for this oversight. Our team will take immediate steps to address it. We hope for the opportunity to make it right in the future.

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a extremely bad experience. Staff was not on the same page with policies, pictures do not look like the room in person. The toilet bowl didn’t work properly. The tv remote was broken.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Hi Brandon,I'm truly sorry to hear about your extremely disappointing experience. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we will address these issues to prevent recurrence. We hope to welcome you back for an improved experience.

2/10 Terrible

Meredith

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place
Loud smoky leaky shower spiders and bugs could hear people all night as well as cars and trucks outside
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Hi Meredith,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

8/10 Good

Samantha L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfortable, the doors where a little loud at night, but were very happy and would return
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 13, 2023
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible!! Blood on the walls ! Bed had hair all over it. Unsafe and disgusting
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 11, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Jonathan Quinn

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 11, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Jeff D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 9, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Wendy Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the staff
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 7, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Anita

Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 5, 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Tina

Travelled with partner
Disliked: Staff & service
One of the staff member was rude
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Sep 4, 2023
Hi Tina,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

SHENGJU

Stayed 4 nights in Aug 2023
Response from Sophia CSR on Sep 2, 2023
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
The motel smells musty and moldy as soon as you walk in the front door, if I hadn't been so tired I would have looked around for a different hotel. There was no tv in the room and the beds were very uncomfortable. I couldn't believe that Expedia would even have this Motel on their site. I was very disappointed.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 28, 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Teddy

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 13, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Meysi B

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smells cigarette all over the place
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 22, 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Hannah

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean whatsoever. Floors weren’t swept, mirrors were not wiped down, sheets had stains and cigarette burns. The box springs could’ve at least had a skirt on them, with how nasty they were. Pet hair and dander everywhere. AC was filled with dust and dirt. Room overall smelt dirty. I couldn’t expect much from a cheap hotel room. But at least clean the damn thing.
Response from Sophia CSR on Aug 22, 2023
Hi Hannah,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 21, 2023
Hi Michael,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 21, 2023
Hi Joseph,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Irina, Winnipeg

Disliked: Cleanliness, property conditions & facilities
I saw a mouse in the bathroom.
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 21, 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.