Aerial view
Check availability

Reviews of Dusit Thani Dubai

5 out of 5
Dusit Thani Dubai
133 Sheikh Zayed Road, Dubai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1004 reviews" "
Rating 8 - Good. 204 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 33 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Greg, Wirral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay this time despite the problems Dubai faced during the floods. The Executive suite was a great room. Hotel is convienient for everything..just wish breakfast was better organised
Stayed 5 nights in Apr 2024

6/10 Okay

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent location with a view of Burj Khalifa, but I am very disappointed with them, I was a guest at this hotel and I checked out on the day of the storm that was in Dubai and I went to the airport. The airline canceled our flight and closed the airport and we had a nightmare and I was with children. I returned to the hotel to extend for one more night because we were very tired and the children were crying. So they took advantage of the situation and demanded $1700 per night from me, compared to $270 per night before.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and helpful and went out of their way to assist us when needed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, great service, amazing buffet excellent staff especially Kamrul and Suhail were very helpful, respectful and friendly
Stayed 5 nights in Mar 2024

10/10 Excellent

mariya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Esp the breakfast!
Stayed 4 nights in Apr 2024

10/10 Excellent

Haris

Travelled with family
Liked: Amenities
We had a great time here!
Stayed 3 nights in Apr 2024
Response from The Management on Apr 16, 2024
Thank you for your rating of a perfect 5, Haris.

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very clean
Stayed 7 nights in Apr 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience all in all. Staying in a 2 bedroom apartment with a Burj view was a site to see, although the second bathroom was a bit tiny but it was manageable. The concierge & other staff were all very accommodating and helpful. I would stay here again if ever I’ll visit Dubai.
Stayed 6 nights in Mar 2024
Response from The Management on Apr 11, 2024
Dear Mr. Shirley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,The Management

10/10 Excellent

Gulsharn Kaur

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from The Management on Apr 11, 2024
Dear Mr. Gulsharn Kaur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

2/10 Terrible

RAJENDER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the stay with breakfast included, I went to get the breakfast and felt insulted when staff behaved like we are garbage. Terrible, I will never book this again.
Stayed 3 nights in Apr 2024
Response from The Management on Apr 16, 2024
Dear Rajender,Thank you for sharing a review about your recent stay with us. Your feedback is important to us. The points you have shared, specifically about how our team handled the situation with regards to breakfast entitlement, were discussed with the concerned department heads for further investigation as these are completely not acceptable to the set standards of Dusit Thani Dubai. We pride ourselves on offering the highest standards of service and accommodation to our guests. We wish to assure you that we are taking corrective action to prevent such recurrence.We thank you for letting us know about this matter and profoundly hope that we may have another chance to restore your confidence in Dusit Thani Dubai.

2/10 Terrible

kinjal

Stayed 4 nights in Apr 2024

8/10 Good

Imelda

Travelled with family
Liked: Staff & service
Friendly staff. I don’t like the showers in our our rooms. The shower stall is too small that the water comes out of the shower. Water is all over the bathroom floor which is not safe.
Stayed 7 nights in Mar 2024
Response from The Management on Apr 16, 2024
Dear Imelda,Thank you for sharing a review about your recent stay with us. Your feedback is important to us. The points you have shared, specifically about the shower in the bathroom, were discussed with the concerned department heads for further investigation as these are completely not acceptable to the set standards of Dusit Thani Dubai. We pride ourselves on offering the highest standards of service and accommodation to our guests. We wish to assure you that we are taking corrective action to prevent such recurrence.We thank you for letting us know about this matter and profoundly hope that we may have another chance to restore your confidence in Dusit Thani Dubai.

10/10 Excellent

Albert M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower they need to update cause every time we take a shower the water is coming out from the door & become flooded on the floor.
Stayed 7 nights in Mar 2024
Response from The Management on Apr 11, 2024
Dear Mr. Albert M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

4/10 Poor

Fouz

Travelled with family
dusty carpet and smell in the room , not exactly clean and the mattress is hard not comfortable to sleep on .view was nice and staff are kind and helpful
Stayed 2 nights in Mar 2024
Response from The Management on Apr 16, 2024
Dear Fouz,Thank you for sharing a review about your recent stay with us. Your feedback is important to us. The points you have shared, specifically about the cleanliness in the room, were discussed with the concerned department heads for further investigation as these are completely not acceptable to the set standards of Dusit Thani Dubai. We pride ourselves on offering the highest standards of service and accommodation to our guests. We wish to assure you that we are taking corrective action to prevent such recurrence.We thank you for letting us know about this matter and profoundly hope that we may have another chance to restore your confidence in Dusit Thani Dubai.

10/10 Excellent

Mohammed morey

Stayed 3 nights in Mar 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Dusit Thani. The staff was excellent, very accommodating with our early arrival, even allowed us to switch our complimentary breakfast to our first day so we could dine as soon as we arrived. The facilities are great, the kids loved the rooftop pool. And the breakfast buffet was excellent. It's a bit of a walk to surrounding restaurants or facilities, so expect to use taxis. Although DT does have their own bus going to Dubai Mall, Kite Beach and others which we took advantage of. Would definitely stay again.
Stayed 3 nights in Mar 2024
Response from The Management on Apr 1, 2024
Dear Ben,Thank you for choosing Dusit Thani Dubai and for taking the time to leave us a 5-star review. We can't wait to have the opportunity to serve you again soon.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected pleasure!! Needed a place to stay overnight till my flight the next day. A very comfortable welcoming place. If I had more time, would definitely stay longer.
Stayed 1 night in Mar 2024
Response from The Management on Mar 30, 2024
Dear Mr. David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,The Management

10/10 Excellent

Nicolas, Bangkok

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people and service
Stayed 1 night in Mar 2024
Response from The Management on Mar 25, 2024
Dear Mr. Nicolas, We express our sincere gratitude for your 5-star review of your recent experience with us. Your satisfaction is our ultimate reward, and we eagerly look forward to creating another memorable and enjoyable experience for you on your next visit. Sincerely, The Management

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Management on Mar 25, 2024
Dear Ms. Marina, We express our sincere gratitude for your 5-star review of your recent experience with us. Your satisfaction is our ultimate reward, and we eagerly look forward to creating another memorable and enjoyable experience for you on your next visit. Sincerely, The Management

10/10 Excellent

Ananddixith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Management on Mar 19, 2024
Dear Mr. Ananddixith, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

6/10 Okay

Asif

Liked: Staff & service
Not the best or most efficient check in/check out experience. Good sized room (executive suite), with great views. It smells stale and there is perceptible noise from the road even in the 28th floor. Decent breakfast. I’ll probably give it a miss next time. It is ok, but there are much better options in that part of Dubai in that segment.
Stayed 1 night in Feb 2024
Response from The Management on Mar 2, 2024
Dear Mr. Asif, Thank you for taking the time to share your detailed feedback. We are disheartened to learn that your experience during your stay was not up to your expectations and the points you have shared are very relevant and will be immediately addressed. While I wish you had a better stay, it is feedback like this that we learn from and use to improve. We look forward to providing a better experience on your next visit, and hope that you will consider giving us another opportunity. We can assure you that we will do our best to give you a better hotel experience. Sincerely,The Management

10/10 Excellent

Everlie Agawin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and location is great
Stayed 8 nights in Feb 2024
Response from The Management on Mar 1, 2024
Dear Mrs. Everlie Agawin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

6/10 Okay

Andrew, Stockton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was good… but I wish on the website when I booked it said it was a non alcohol hotel. Literally u would not have booked it if I had known is was alcohol free.
Stayed 5 nights in Feb 2024
Response from The Management on Mar 2, 2024
Dear Mr. Andrew,Thank you for taking the time to share your detailed feedback. We are disheartened to learn that your experience during your stay was not up to your expectations and the points you have shared are very relevant and will be immediately addressed. While I wish you had a better stay, it is feedback like this that we learn from and use to improve. We look forward to providing a better experience on your next visit, and hope that you will consider giving us another opportunity. We can assure you that we will do our best to give you a better hotel experience. Sincerely,The Management

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Management on Feb 26, 2024
Dear Mr. Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

binu

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Management on Feb 25, 2024
Dear Mr. Binu, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management

10/10 Excellent

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic from check in to concierge and restaurant. The room was impeccable and the view of Burj Tower was good. It’s centrally located. All in all pretty great value for money.
Stayed 2 nights in Feb 2024
Response from The Management on Feb 19, 2024
Dear Mr. Jean-Marc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

10/10 Excellent

Nazia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Management on Feb 18, 2024
Dear Ms. Nazia, We express our sincere gratitude for your 5-star review of your recent experience with us. Your satisfaction is our ultimate reward, and we eagerly look forward to creating another memorable and enjoyable experience for you on your next visit. Sincerely, The Management

10/10 Excellent

Chevon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was pleasant, accommodating, and VERY RESPECTFUL. Amazing views of the city, depending on the selected room.
Stayed 4 nights in Feb 2024
Response from The Management on Feb 18, 2024
Dear Mr. Chevon, We express our sincere gratitude for your 5-star review of your recent experience with us. Your satisfaction is our ultimate reward, and we eagerly look forward to creating another memorable and enjoyable experience for you on your next visit. Sincerely, The Management

10/10 Excellent

Yousef Ahmad Yousef

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel with very nice staff. Great location and you can see Khalifeh tower from some of the hotel rooms. Really enjoyed my stay.
Stayed 5 nights in Feb 2024
Response from The Management on Feb 15, 2024
Dear Yousef,We are truly happy to know your stay with us was excellent and enjoyable. To welcome you back would be our true pleasure.

8/10 Good

Ola

Stayed 1 night in Feb 2024
Response from The Management on Mar 25, 2024
Dear Mr. Ola, We express our sincere gratitude for your 4-star review of your recent experience with us. Your satisfaction is our ultimate reward, and we eagerly look forward to creating another memorable and enjoyable experience for you on your next visit. Sincerely, The Management

8/10 Good

Sakuntala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice location
Stayed 4 nights in Jan 2024
Response from The Management on Feb 2, 2024
Dear Sakuntala,Thank you for taking the time to leave us a review of your recent stay at Dusit Thani Dubai. We look forward to welcoming you back in the near future.

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay.
Stayed 4 nights in Jan 2024
Response from The Management on Feb 2, 2024
Dear Ali,Your rating of 5 is truly appreciated. We anticipate with eagerness your return to Dusit Thani Dubai, hopefully in the near future.

10/10 Excellent

osamah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Management on Jan 30, 2024
Dear Mr. Osamah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Ghaith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2024
Response from The Management on Jan 29, 2024
Dear Mr. Ghaith, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from The Management on Jan 29, 2024
Dear Mr. Mohammad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

jian phoenix

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Services are excellent. Staff there are so prompt . Facility is outdated.
Stayed 4 nights in Jan 2024
Response from The Management on Jan 29, 2024
Dear Mr. Jian Phoenix, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Team Management on Jan 29, 2024
Dear Ms. Linda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Beenish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from The Management on Jan 29, 2024
Dear Mr. Beenish, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

OMAR .N .A.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024
Response from The Management on Jan 24, 2024
Dear Mr. Omar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Arthur C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Management on Jan 23, 2024
Dear Mr. Arthur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Management on Feb 2, 2024
Dear Mohammad,We are truly grateful for your rating of 5. May we have the opportunity to welcome you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Management on Jan 22, 2024
Dear Mr. James, Thank you for choosing Dusit Thani Dubai and for taking the time to leave us a 10-score review. We can't wait to have the opportunity to serve you again soon. Sincerely, The Management

6/10 Okay

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old furniture and no alcohol
Stayed 6 nights in Jan 2024
Response from The Management on Jan 22, 2024
Dear Mr. Peter,Thank you for taking the time to share your detailed feedback. We are disheartened to learn that your experience during your stay was not up to your expectations and the points you have shared are very relevant and will be immediately addressed. While I wish you had a better stay, it is feedback like this that we learn from and use to improve. We look forward to providing a better experience on your next visit, and hope that you will consider giving us another opportunity. We can assure you that we will do our best to give you a better hotel experience. Sincerely,The Management

10/10 Excellent

Parna

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Management on Jan 19, 2024
Dear Mr. Parna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

4/10 Poor

Zibiah, Brooklyn

Stayed 3 nights in Jan 2024
Response from The Management on Feb 2, 2024
Dear Zibiah,Please allow us to extend our sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and we would like to know more about what went wrong so we can investigate and take corrective action to prevent such recurrence. We profoundly hope that we may have another chance to restore your confidence in us.

10/10 Excellent

Arshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property in this area.
Stayed 2 nights in Jan 2024
Response from The Management on Jan 11, 2024
Dear Mr. Arshi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Management

10/10 Excellent

Fayyaz

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly. Well maintained. Excellent location
Stayed 3 nights in Jan 2024
Response from The Management on Jan 10, 2024
Dear Mr. Fayyaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complimentary coffee in the lobby. Check-in is very slow. Carpet in the room is old and look dirty.
Stayed 1 night in Jan 2024
Response from The Management on Jan 10, 2024
Dear Mrs. Maria,Thank you for taking the time to share your feedback. While I wish you had a better experience, your feedback on the room feature has been noted and will be addressed. We look forward to providing a better experience on your next visit, and hope that you will consider giving us another opportunity.Sincerely,The Management

8/10 Good

ERIKA

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Management on Jan 10, 2024
Dear Ms. Erika,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Management