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Reviews of Azure Sea Whitsunday Resort

4.5 out of 5
Azure Sea Whitsunday Resort
8 Raintree Place, Airlie Beach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 319 reviews" "
Rating 8 - Good. 93 out of 319 reviews" "
Rating 6 - Okay. 39 out of 319 reviews" "
Rating 4 - Poor. 12 out of 319 reviews" "
Rating 2 - Terrible. 3 out of 319 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaatje

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property overlooks the ocean- the views are gorgeous-but is only a 10 minute walk into town and to the beach. The town is wonderful! So many cute shops and restaurants, and the Whitsundays are unbelievable! We stayed in a 3-bedroom unit- it was huge, with an enormous balcony-and it was beautiful. The pools were terrific, too!
Stayed 4 nights in Mar 2024
Response from Estefany on May 19, 2024
Hi Kaatje, thank you a bunch for taking the time to share your thoughts about your recent stay with us. It's absolutely fantastic to hear that you had a blast at the resort and loved the location! We can't wait to have you back real soon.Cheers,

10/10 Excellent

Lauren

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and size of property. Pool was amazing. Unfortunately the BBQ was out of gas but just had to wait for the other one to become available. The foyer to the apartment smelt a bit funky due to the garage shute, but the apartment was very comfortable and secure
Stayed 3 nights in May 2024
Response from Estefany on May 8, 2024
Hi Lauren, we just wanted to reach out and say a big thank you for your awesome 5/5 review of your recent stay with us. We are happy to hear that you had a wonderful time and enjoyed our resort.We absolutely loved having you as our guest, and we can't wait to have you back for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please let us know.Cheers,

2/10 Terrible

Junbang

Travelled with family
Stayed 3 nights in Apr 2024
Response from Nic on Apr 28, 2024
Hi Junbang, I don't understand your response. You called this morning asking for a late checkout to 1pm. I said we could not accommodate as guests were needing to check in right after you, so we needed to get the room ready. You, however, stayed in the room and were still there when the cleaning staff arrived at 10.35, knowing checkout was expected at 10 am. I called you when the cleaning staff called me saying there were still people in the room with the door open and watching TV. You said you would be gone in 2 minutes. If this is what you are reviewing as "Terrible", then our apologies, but we need to get the room ready for guests, so we could not have you there after 10 am, though you were there still at 10.35. This is unreasonable. All the best anyway.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious , comfortable and clean. Lovely views and facilities
Stayed 2 nights in Apr 2024
Response from Nic on Apr 27, 2024
Your kind words, Maria, are truly inspiring to our team. Knowing that we are doing a good job taking care of you fills us with pride and motivates us to keep up the good work. We look forward to having you back at the Whitsunday Islands and Azure Sea in the future.

10/10 Excellent

Mark, Maltby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The views of the bay are magnificent. It’s a fair walk and rather uphill from Airlie, so pretty much a cab back every day, but was generally less than 10 bucks. Nice pool area with BBQ facilities as are common in Aus communal areas (the park next to the Lido has them too) - imagine them lasting 5 minutes in the UK! Friendly staff and a really spacious apartment, balcony…absolutely lovely.
Stayed 3 nights in Mar 2024
Response from Nic on Apr 9, 2024
Hey Mark, thanks a lot for your review! We can't wait to see you again at the gorgeous Whitsunday Islands!

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely family place to stay, beautiful Pool and surrounds and apartment was very comfortable and had everything we needed
Stayed 5 nights in Jan 2024
Response from Azure Sea Whitsundays on Feb 6, 2024
Thank you for your lovely 5/5 review Natasha. We are so pleased that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Gregory R

The apartment we booked off reviews was marketed as a luxury facility, however, this was not the case. It had all the basic amenities one would expect from a self catering apartment, so that was fine, although the property had not been well maintained. The walls were badly marked or damaged in all areas, the carpets and curtains in the bedrooms had significant staining or discolouration, and one of the airvents in the main living space was falling out of the wall. The remote supplied to control the A/C in the main living space didn't control it or any of the apartments other A/C units, so not sure why it was supplied. The tops of the fans in the rooms hadn't been cleaned in quite possibility all the years the building has been operational, displaying a disgusting, thick build up of visible dust. There was also obvious dust on the tops of door frames and some window ledges. The bathrooms were better, though the floors did have areas of mildew and the shower heads could use replacing as they sprayed water in various directions from holes that shoudn't exist. We were supposed to have a room with a king size bed in it, instead we had two single beds pushed together. Hardly an example of luxury accomodation. That said, the sheets were clean and the two mattresses were comfortable. We had the apartment inspected and the damaged noted so that we wouldn't be charged for any of it, and asked for it to be recleaned, which it was, five days after we arrived. 3/5 stars is fair.
Stayed 7 nights in Jan 2024
Response from Guest Services on Jan 13, 2024
Dear Greg, I hope this message finds you well. We appreciate your feedback regarding your recent stay with us. We would like to address some of the concerns that you raised in a respectful and diplomatic manner.We understand that you were concerned about the 200 damage deposit and its implications in case of any damages. However, we want to reassure you that we only charge this deposit in the event of significant damage to the property. We believe that it is unfair to link this issue with the matter of finding dust in your room, which was not as you had described in your feedback.We would also like to remind you that we offered to do extra dusting in your room on the day you arrived, but you declined the offer. Additionally, we provided our usual mid-stay service clean to ensure that the property was kept in a clean and tidy condition.Lastly, we want to clarify that the bed in your room is not two singles pushed together, as you had suggested. We appreciate your business and hope to have the opportunity to welcome you back in the future. Warm regards,

10/10 Excellent

Utkarsha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is located in very good location. We got a sea facing apartment which was very well maintained with all the amenities and ample space to accomodate 7 people. Kids loved the pool area. Nicole, the property manager was very friendly and accommodating.
Stayed 3 nights in Nov 2023
Response from Nic on Nov 15, 2023
Utkarsha! I just wanted to say a big thank you for choosing to stay with us at Azure Sea. It was an absolute pleasure having you and your family here, and we hope you had a fantastic time. We really appreciate your business and hope to see you again soon. Cheers, Nicole.

10/10 Excellent

Kayla

Stayed 3 nights in Sep 2023
Response from Azure Sea Whitsundays on Oct 16, 2023
Thank you for taking the time to review your recent stay with us Kayla. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Jayne

Liked: Cleanliness, property conditions & facilities
Great views
Stayed 5 nights in Jul 2023
Response from Azure Sea Whitsundays on Oct 16, 2023
Thank you for taking the time to review your recent stay with us Jayne. We are so pleased that you enjoyed your stay and the great views and look forward to welcoming you back soon.

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
We loved the closeness of the property to town/grocery store/walking routes. The apartment had all the bits and pieces that we needed for a self contained unit but I didn't appreciate having a bath towel with a rip in the middle or a yukky dusty ceiling vent in the bathroom. The managers were most helpful when required. Overall we enjoyed our stay at Airlie Beach - a beautiful part of the world. Thankyou.
Stayed 7 nights in Aug 2023
Response from Guest Services on Aug 22, 2023
Thanks for the review Peter, and we will check the housekeepers and keep an eye on the linen. Our choices of companies are limited in the north.

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rented a 3 bedroom apartment. A number of rooms locked so didn’t have access to them. It was quite cold and although they said extra linen was provided there was none. We needed an extra blanket at least. Cupboards all locked. Nosy people above.
Stayed 2 nights in Jul 2023
Response from Customer Services on Jul 29, 2023
Hi Jean, apologies for this, but I'm sure if you let one of the team know, we would have looked after you immediately. We don't know if you need assistance if you don't, let us know. Our rooms are conveniently on locked down, so people who want one bed can still book. If we mistakenly locked yours down and you needed three rooms, we would easily have come and unlocked them. We pride ourselves on "time well spent" but can't help if we don't know. All the best an, please let us know if you need assistance next time.

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Well presented and in a great position.
Stayed 7 nights in Jul 2023
Response from Azure Sea Whitsundays on Jul 17, 2023
Thank you for taking the time to review your recent stay with us Ian. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is spacious with excellent view.
Stayed 5 nights in Jul 2023
Response from Azure Sea Whitsundays on Jul 17, 2023
Thank you for taking the time to review your recent stay with us Albert. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property and very helpful staff. Highly recommended!
Stayed 3 nights in Jun 2023
Response from Azure Sea Whitsundays on Jul 17, 2023
Thank you for taking the time to review your recent stay with us Robert. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

James

Liked: Cleanliness, room comfort
Great view
Spacious room with everything we needed in excellent condition.
Stayed 7 nights in Jun 2023
Response from Azure Sea Whitsundays on Jul 17, 2023
Thank you for taking the time to review your recent stay with us James. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Jamie

Liked: Cleanliness, room comfort
Our time in paradise
Great Apartment with amazing view. Everything was as it should be on a hassle free holiday, loved every minute of our stay
Stayed 7 nights in Mar 2023
Response from Nic on Apr 12, 2023
Thanks so much, Jamie. It was lovely having you stay with us, and thank you for choosing to stay with us at Azure Sea Whitsunday Resort.

10/10 Excellent

Yolande

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment with a lovely view. Very comfortable bed.
Stayed 2 nights in Mar 2023
Response from Reception on Mar 31, 2023
We are so glad you had a comfortable and enjoyable stay with us at Azure Sea Whitsunday Resort, Yolande. We look forward to seeing you again in the future. Cheers, Emma

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lovely property. Our family had to check out of another booking early because of a bad experience, so, finding this available was a blessing and we thoroughly enjoyed the remainder of our stay in Airlie. Wonderful room and amenities, with a stunning view. Highly recommend staying at Azure Sea, have stayed once before and will definitely be back again!
Stayed 2 nights in Feb 2023
Response from Nic on Feb 26, 2023
Thanks, Nicole; we are so glad for you that you found us after you had to leave the other place. Be lovely to see you when you are back in Airlie Beach. Cheers Nic

8/10 Good

Helen

Liked: Cleanliness, room comfort
Lovely apartment. Spacious, comfortable bed and neat and tidy. Only problem was curtains let in the light. Would be good to have black out curtains.
Stayed 5 nights in Jan 2023
Response from Nicole on Feb 26, 2023
Hi Helen, Thanks for your review. Many of our apartments have blackout curtains. Next time you come, request that; we will look at accommodating this.

4/10 Poor

Alison

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Response from Nic on Jan 12, 2023
Hi Alison, You were in a beautiful ocean-view room near reception. A room most people rate with a 5. We did need to ask on behalf of the clients in the room below you that yourselves manage the noise.. maybe this is what you didn't like. We apologise, as we only serve to try to keep everyone happy. All the best for the year ahead.Kind Regards

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was spectacular & the unit was gorgeous
Response from Nic on Jan 27, 2023
Thank you Tina!Cheers Nicole

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property and huge apartment. Well equipped and perfect for families. Just be prepared to get travis back to resort if travelling with kids as it's a steep incline getting home. Taxi from town centre only $7-$10 so very affordable. Great price for accommodation also
Response from Trudy on Dec 16, 2022
Hi MelissaThanks for taking the time to write a review and so happy you had a great stay.Cheers

10/10 Excellent

Belinda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Nic on Jan 27, 2023
Thanks very much Belinda.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy walk in to Airlie Beach. Pool looks amazing and great view.
Stayed 4 nights in Oct 2022
Response from Trudy on Oct 8, 2022
Many thanks Stephen.Cheers Trudy

10/10 Excellent

Rohan

Travelled with partner
Liked: Amenities, property conditions & facilities
Great view. Plenty of space and nice balcony. Pool area and whole complex very well kept
Stayed 4 nights in Jul 2022
Response from Trudy on Jul 28, 2022
Many thanks Rohan

10/10 Excellent

Alison

Liked: Cleanliness, room comfort
Crystal Blue Views & so tranquil
The weather was a mild 19-24 C. Perfect for the crysral blue views of the ocean from the balcony and for soakingvup the sun by the pool. The apartment was comfortable, well laid out, good supplies of items in kitchen, candles in bathroom for the bath, plus lounge area and great outdoor lounge and dining table. Balcony had ample space too. The only things I could fault were: no lighter/matches; no bath salts as stated; and a little bit of dust & dirt here and there, but nothing to get upset about. Noise of neighbours can be heard above and through front door too, but overall, great accommodation & experience. I will definitely stay again.
Stayed 7 nights in Jul 2022
Response from Trudy on Jul 21, 2022
Hi Alison, thanks for your lovely review and we are glad you enjoyed your stay with us. Will look into the matches and bath salts. Cheers Trudy

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Best view!!
We loved it!! I would highly recommend this accommodation to anyone either looking for family, couple or single accommodation in Airlie beach. I can’t wait to stay again which we will be in the near future - thank you! :)
Stayed 10 nights in Jun 2022
Response from Trudy on Jun 28, 2022
Hi Jessica, many thanks for your lovely review and we look forward to seeing you again. Cheers Trudy

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view. clean and luxurious.
Stayed 2 nights in May 2022
Response from Trudy on May 31, 2022
Thank you glad you enjoyed your stay in the beautiful Whitsundays.

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and accommodating management and staff. Excellent location/views, recommend
Stayed 4 nights in Jan 2022
Response from Trudy on Jan 17, 2022
Many thanks James!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The views are spectacular. The pool is divine too. The staff, Trudy and Nichael were very friendly and helpful with tours and outings. There is so much to do and the shopping g and dining in town is fantastic - spoilt for choice. A really wonderful place for a holiday
Stayed 5 nights in Jan 2022
Response from Trudy on Jan 17, 2022
Many many thanks for your lovely review. We are so happy you had a nice holiday. Thank you.

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view, spacious apartment and Trudy was so awesome!
Stayed 7 nights in Dec 2021
Response from Jodie on Jan 6, 2022
Hi Alyssa thanks for the 5* review and we are so pleased you loved our apartments and the amazing views. We look forward to seeing you when you are next in the Whitsundays. Cheers Jodie

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021
Response from Trudy on Dec 31, 2021
Thanks!

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff, great views of airlie beach and spacious rooms.
Stayed 4 nights in Dec 2021
Response from Trudy on Dec 22, 2021
Many thanks Aaron and we have to agree with you on the great views! Cheers

10/10 Excellent

MALCOLM

Stayed 2 nights in Nov 2021
Response from Robyn on Nov 23, 2021
Thank you, we are really pleased that you had a great stay.

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, room comfort
Great accommodation
We had a really comfortable and enjoyable week. We arrived after hours, but the keys and instructions were easy to follow. Good size apartment and pools. Terrific ocean views and walking distance to the Main Street.
Stayed 7 nights in Oct 2021
Response from Trudy on Oct 19, 2021
Thanks for taking the time to write a review and so glad you enjoyed your stay! Yes the views are pretty spectacular! Cheers

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, room comfort
Great views in a spacious apartment
A great spacious place to relax with an amazing pool and great views to the ocean
Stayed 8 nights in Sep 2021
Response from Trudy on Sep 15, 2021
Many thanks and glad you enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2021
Response from Trudy on Sep 21, 2021
Thanks David!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was large, clean and comfortable with king bed, large bathroom and large pool. Great ocean view. Would recommend.
Stayed 3 nights in Aug 2021
Response from Trudy on Aug 21, 2021
Many thanks for your review and glad you enjoyed your stay here. Cheers Trudy

8/10 Good

Maryke

Great view but noisy.
Overall was lovely the view was amazing, pool fantastic, Great kitchen has everything you need. Great free wifi and tv was great!! The furniture in lounge room needs to be updated as very flimsy need new lighting as bedroom had no lampshade just a bulb? Bathroom was ok however the shower was not clean. As for noise...we heard very loud noises above us like furniture moving getting dragged along tiles etc not great was not enjoyable. Definitely NOT soundproof!
Stayed 5 nights in Jul 2021
Response from Trudy on Jul 20, 2021
Hi Maryke, glad you enjoyed the view and pool. Unfortunately the showers look dirty due to our hard water up here. We have just had them all professionally cleaned about 2 months ago, and it doesn't take long before they start to get calcified again. That's a shame about the unit above you making so much noise! Cheers

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Reception team were friendly and this hotel is a very lovely spot overlooking Airlie.
Stayed 2 nights in Jul 2021
Response from Robyn on Jul 12, 2021
Thank you, we are so pleased that you enjoyed your stay. We look forward to seeing you next time you come up this way.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Amazing apartment with beautiful views of Airlie Beach. Easy walk into town. Highly recommend!
Stayed 7 nights in Jun 2021
Response from Trudy on Jul 7, 2021
Many thanks for your review. We love the beautiful views too! Cheers!

6/10 Okay

Verified traveller

The bath had a lovely view. The decor was very out of date.
Stayed 2 nights in Jun 2021
Response from Trudy on Jun 7, 2021
Cheers!

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness
Staff very helpful and friendly. Communication was excellent!
Stayed 2 nights in May 2021
Response from Trudy on Jun 2, 2021
You are welcome!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A spacious units with full kitchen, king size bed, large deck, & gorgeous views of the water. It’s a short walk to the lagoon, shops, restaurants, bars & cafes. Just up hill on the way home, but who cares when you’re in such a beautiful place. We will definitely stay at Azure again.
Stayed 5 nights in May 2021
Response from Trudy on Jun 2, 2021
Thanks so much!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with stunning views. Quite spot bu within easy walk of bars and restaurants
Stayed 7 nights in May 2021
Response from Trudy on Jun 2, 2021
Glad you enjoyed our views here at Azure Sea Resort. Cheers!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
As advertised. Ocean view apartment, easy check in and out process. Well equipped kitchen, oven, microwave etc making it easy to cook meals. Washing machine and dryer as well. Balcony was large, with tables/ chairs and cushions for an outdoor meal/drink. Living spaces were comfortable, with air conditioning and fans in the living room and bedroom. Bed was Very comfortable, also a walk In robe attached Bathroom - tub and shutters that can be opened to get a view of the bedroom / ocean from the bathroom. Shower was a little old and the shower pressure could be better. No rails to dry towels.
Stayed 5 nights in May 2021
Response from Trudy on Jun 2, 2021
Thanks for your lovely review and glad you enjoyed your stay. Cheers

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view, nice mangers of the property. Apartment had everything we needed for our 3 night stay. Highly recommend
Stayed 3 nights in May 2021
Response from Trudy on Jun 2, 2021
Many thanks for your review and happy you had a nice stay. Cheers!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Azure Sea apartments was the perfect location, only a short walk into the main street, but quiet enough to fully relax. The self contained apartment had everything we required for a stress free, relaxing holiday. The staff were friendly and helpful. The facilities were great. Highly recommend to those staying in Airlie Beach
Stayed 7 nights in May 2021
Response from Trudy on May 19, 2021
Thank you very much for your kind review and so happy you had a stress free holiday! Cheers!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view of Airlie beach and great swimming pool. Really enjoyed the quiet location. Not an easy walk to the town, but only 10 mins if you are fit.
Stayed 3 nights in May 2021
Response from Robyn on May 7, 2021
Thank you for your review, we are very happy that you enjoyed your stay as we try our hardest to make our Resort an excellent experience for our guests.